Descartes ShipRush Reviews & Product Details

Ease, simplicity, convenience, reach, speed, accuracy, performance, capabilities, results, cost efficiency, power. These are what I like best. Review collected by and hosted on G2.com.

We have used ShipRush since its early days and I have relied upon its steadfast performance since day one. It has far exceeded any other solution available and has been 100% rock solid for our shipping of consumer and industry orders.

I cannot think of a single thing to dislike.

ShipRush has provided us with a perfect solution to managing and shipping orders. Review collected by and hosted on G2.com.

ShipRush allows us to connect to all of our marketplaces, eCommerce sites and internal business management systems to allow easy shipping and reporting under one roof. Review collected by and hosted on G2.com.

There's not a ton to dislike. I would say the only thing is ShipRush can sometimes be slow to report outages on their outage site. Certain development tracks such as generating the proper Hazardous Goods paperwork for UPS and FedEx can be slow and frustrating, but for the most part their development team is incredibly responsive and is willing to add a feature quickly (within days to a week, which is fantastic). Review collected by and hosted on G2.com.

Integrates with a large number of carriers, works with international shipments Review collected by and hosted on G2.com.

Support department appears to have been gutted out. No one was able to help with a production outage. Billing up to date, they just dont have the access and the people that do are not in on a normal non-holiday weekday. Review collected by and hosted on G2.com.

When I worked at FirstMile, we often sent customers shipping labels when they were sending out replacement shipments that we were covering. ShipRush made that process very straightforward. Whether I was creating a single label or generating them in batches, it was easy to do. The interface was clean, and the site was simple to navigate. All I needed to do was enter the customer’s address and details, add the package weight and dimensions, choose the label type I wanted to print, and ShipRush would generate a PDF I could use as the label. Review collected by and hosted on G2.com.

When I was using my laptop, it was hard to see all the available label options to create, especially when a lot of options were loaded. I could adjust the on-screen image size, but I have older eyes now, and changing the size made it difficult for me to see clearly while working. It’s a minor issue, though, and not too hard to work around. Review collected by and hosted on G2.com.

I like how easy it was to set up Descartes ShipRush; it's definitely a 10/10 for ease of use. Review collected by and hosted on G2.com.

It’s easy to use Review collected by and hosted on G2.com.

ShipRush integrates with our e-commerce sites hosted by WooCommerce and Shopify. It also integrates with QuickBooks (Manufacturing & Wholesale). This last feature was extremely important to us. Many of our orders arrive via e-mail, fax & telephone and go straight into QuickBooks, not from e-commerce sites. It isn't feasible to have someone manually transfer shipping information from QuickBooks into a shipping application and then enter tracking numbers and shipping costs back into QuickBooks.

ShipRush's customer service and technical support has been prompt and knowledgeable.

Another feature of ShipRush I greatly appreciate is being able to process shipments for USPS, UPS, FedEx and DHL in a single application. ShipRush is easier to use than processing orders on DHL's own website! As the application is browser-based, there is very little software to install, just a "toolbox" (for connecting the browser app to devices such as local printers) and the QuickBooks Web Connector plug-in, which is how ShipRush integrates with QuickBooks. Previously, setting up a new shipping computer with multiple software to handle all of the different carriers was a major undertaking.

ShipRush can upload commercial invoices for international shipments sent via UPS, FedEx, and DHL, which means we don't have to attach physical copies to the package. The UPS and FedEx's own apps could do this too, but each app required its own set-up. Review collected by and hosted on G2.com.

My primary disappointment with ShipRush is that it only updates batches of shipping transactions with our QuickBooks database on a cycle, every 6-12 minutes, depending on my choice. Other shipping solutions (such as UPS WorldShip and FedEx Ship Manager) are capable of updating each transaction with QuickBooks quickly and individually. You need to have either one user's computer doing the updates--which slows QuickBooks down for that user--or dedicate another computer to being logged into QuickBooks and the QuickBooks web connector. But having to wait for the update cycle is inconvenient regardless. Review collected by and hosted on G2.com.

ShipRush is a no-hassle multi-carrier shipping platform that is easy to operate, and don't let me get started on their excellent customer service. Review collected by and hosted on G2.com.

I haven't had a bad exerience in three years. Review collected by and hosted on G2.com.

We have been shipping products through multiple sales channels (e-commerce website, eBay, Facebook marketplace) for 20+ years. We have tried other solutions, including built-in shipping solutions, but have found ShipRush to be the easiest and best way to process shipments from all channels and compare multiple carriers for each shipment with just the touch of a button. Review collected by and hosted on G2.com.

We are hard pressed to find something we dislike about ShipRush -- we've had a few technical glitches over the years, but nothing out of the ordinary and nothing that could not be solved with the support provided. Review collected by and hosted on G2.com.

Very little downtime, works consistently. We use it every day with few glitches. Review collected by and hosted on G2.com.

Sometimes laggy when comparing rates and dates between carriers. Not as easy as it could've been to bulk ship with a csv. Review collected by and hosted on G2.com.

Provides a better shipping solution than NetSuite's native shipping process

Customizable integration

Cost effective Review collected by and hosted on G2.com.

Limited on features

Integration Settings / Mappings are complicated Review collected by and hosted on G2.com.