It includes useful tools and modules that collect data, and then you can generate reports based on it. I like that AI is starting to be built into Costpoint. Review collected by and hosted on G2.com.
The AI is not fully developed and often responds that it cannot help. Deltek Costpoint’s documentation is lacking, which frequently forces users to figure things out on their own, write their own documentation, or hire a consultant. Companies already pay a lot for Costpoint, but then still have to bring in a consultant just to understand how to use it, which adds significant cost. On top of that, many of the modules within Costpoint don’t communicate well with each other, so the same data has to be re-entered multiple times. When there’s an issue and you submit a ticket, you typically get the runaround and the ticket can sit for an extended period. Too often, Deltek support doesn’t actually help resolve the problem. And when something critical to your company goes down in Costpoint, there doesn’t seem to be any urgency from Deltek Costpoint to fix it. Review collected by and hosted on G2.com.
