--- title: Deepgram Reviews meta_title: 'Deepgram Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 446 reviews by the users' company size, role or industry to find out how Deepgram works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 446 scale: '5' date_modified: '2026-07-20' parent_category: name: Deep Learning url: https://www.g2.com/categories/deep-learning --- # Deepgram Reviews **Vendor:** Deepgram **Category:** [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) **Average Rating:** 4.6/5.0 **Total Reviews:** 446 ## About Deepgram Enterprise Voice AI platform designed for developers building voice-first products using speech-to-text, text-to-speech, or speech-to-speech APIs. Over 200,000 developers build with Deepgram's voice-native foundational models, accessed via APIs or self-managed software. Start building with $200 in free credits! Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio with superior accuracy 🗣️ Convert text into natural-sounding AI voices for enterprise use cases with text-to-speech ⚡️ Easily build voice agents with our unified Voice Agent API 🌎 Accurately transcribe audio in over 36+ languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference ## Deepgram Pros & Cons **What users like:** - Users highlight the **high accuracy** of Deepgram, appreciating its fast and reliable speech-to-text capabilities. (38 reviews) - Users praise the **fast and reliable transcriptions** of Deepgram, significantly saving time in their workflows. (36 reviews) - Users appreciate the **ease of use** of Deepgram, thanks to its simple API and extensive language support. (35 reviews) - Users praise the **excellent transcription accuracy** of Deepgram, consistently benefiting from its efficient audio processing capabilities. (34 reviews) - Users commend Deepgram for its **fast and accurate real-time transcription** , enhancing various applications like call analysis and subtitling. (28 reviews) - Users appreciate the **high accuracy and reliability** of Deepgram's speech-to-text conversion, even in challenging environments. (24 reviews) - Users admire Deepgram for its **high transcription accuracy** , efficiently handling various audio types and accents. (19 reviews) - Text to Speech (18 reviews) - Easy Integrations (17 reviews) - Efficiency (17 reviews) **What users dislike:** - Users note a **lack of language support** in Deepgram, limiting usability and versatility for global audiences. (17 reviews) - Users find Deepgram's **pricing issues** concerning, especially for large projects and startups with limited budgets. (14 reviews) - Users find the **pricing a bit high** for large projects, making it challenging for startups and students. (13 reviews) - Users experience **inaccuracy issues** with Deepgram, including missed words and limited language support affecting transcription quality. (9 reviews) - Users note the **limited language support** in Deepgram, though improvements are being made to expand options. (8 reviews) - Users note that **improvement is needed** in Deepgram's speaker diarization for a better overall experience. (7 reviews) - Users notice **inaccuracy** in Deepgram's transcriptions, especially in noisy environments and with technical terminology. (6 reviews) - Learning Difficulty (6 reviews) - Noise Issues (6 reviews) - Users find the **accent recognition accuracy inconsistent** , particularly with heavy accents and background noise affecting performance. (5 reviews) ## Deepgram Reviews ### 1. API: Good Product, Good Documentation, Great Support. **Rating:** 4.5/5.0 stars **Reviewed by:** Leif B. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Deepgram?** The Deepgram API covers the languages we need (and then some), integrates easily with our audio source, is accurate enough, and delivers results quickly. The documentation made it easy to design our code, and the very helpful support engineers were quick to respond to questions and to help us debug our initial efforts. **What do you dislike about Deepgram?** The language coverage is good, but there are a few languages we'd like to see in the future. We're not ready, ourselves, to take advantage of it, but it would be pleasant to know we won't be running ahead of the support the tool gives us should we happen to make faster progress than we expect. Along the same lines, the models available for each language are more constrained than we'd prefer, although we're only beginning to implement in languages where it's a concern. **What problems is Deepgram solving and how is that benefiting you?** We use Deepgram as our primary transcription engine, converting a Twilio phone call audio stream into a text stream in real time and analyzing the results. To make this important product for our company, we need a transcription engine, and developing one in-house is prohibitively expensive. Of the available engines, we chose Deepgram because it was very good at transcribing our phone calls and integrated easily into our chosen Java back-end environment. As an added benefit, Deepgram was willing to create a custom model for us. Deepgram would have been the best choice for us, even if it wasn't cheaper than the closest alternatives. ### 2. Powerful, accurate, scaleable and blindingly fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Conner N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Deepgram?** Our EdTech platform has tens of thousands of users, when we were using our previous transcription engine (on AWS) scalability was becoming a common issue for us. With Deepgram using the power of GPU's instead of CPU's, this immediately removed our transcription delays as we can scale when needed, and my god, it's fast. We've since been able to process a high number of transcription requests simultaneously, and completing an hour's worth of audio in under 10 seconds is incredible. I've also got to mention its labeling and learning; this allows us to develop and increase our accuracy over time. Deepgram offer subject matter experts as a service which is great, but we're building it in a way that allows the consumer to make any edits to then feedback in to Deepgram **What do you dislike about Deepgram?** So far, we haven't seen a single downside to moving to Deepgram. The functional benefits came to light immediately after swapping and one week of beta testing. One suggestion that I'd have (and this doesn't stop us from using Deepgram) would be to have an assigned Account Manager to speak with, but I should mention that they have an online chat which is also acceptable for us. **What problems is Deepgram solving and how is that benefiting you?** In EdTech, transcription is almost seen as a must-have for SaaS providers. The speed and accuracy is vital to any players in the market. What we had noticed when using previous transcription providers was the considerable delay in receiving the complete transcription, which would quite often lead to our users thinking it's 'broken'. In using Deepgram we've been able to supercharge our transcription overnight. ### 3. Very easy to start using and good results. Hard to find actual cost for using in bulk speech to text **Rating:** 3.0/5.0 stars **Reviewed by:** Sebastian P. | Machine Learning Engineer - Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2022 **What do you like best about Deepgram?** Very Good and easy interface. Many different ways to access the tool. Good performance. Better than Vosk and similar to Google. We use mainly use Python as an interface. **What do you dislike about Deepgram?** Couldnt easily find the price for the tool. If I saw quickly it could be cheaper than our current tool I would keep on trying. I would like models that can perform with music in the background **What problems is Deepgram solving and how is that benefiting you?** We do speech-to-text to publicity spots videos in Spanish. We need high-quality text for doing afterward NLP projects. We are trying different tools finding a budget performance equilibrium ### 4. Great software and support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** I like that it has a step by step guide, though it isn't the most obvious. There are lots of good features such as proportion of words and likelihood of words and the api is intuitive enough to get started quickly. **What do you dislike about Deepgram?** It wasn't easy to find everything it had to offer eg other languages, though they are also in somewhat of a beta state. The documentation is a little confusing, it is better to direct uses to somewhere with the core features first. **Recommendations to others considering Deepgram:** Try it out if you want to use real-time text to speech transcriptions **What problems is Deepgram solving and how is that benefiting you?** I was trying to caption peoples speech into code/maths, and it was good at capturing the words we wanted with different likelihoods. Deppgram helped us do that very simply. ### 5. Deepgram Reivew **Rating:** 5.0/5.0 stars **Reviewed by:** Filip G. | UI Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Deepgram?** I like how simple it is to use, how much flexibility it offers with speech recognition, and most importantly, how accurate the whole system is. I have to say it's the best speech-to-text I have ever used. **What do you dislike about Deepgram?** Some improvements could be made as per the first initial steps, something to guide a user through the initial setup that's more visual and clear with step by step guidance. **What problems is Deepgram solving and how is that benefiting you?** I'm trying to write a system to allow users to create websites purely using their voice. It's supposed to focus on accessibility for some who may struggle with typing keys. ### 6. Deepgram makes it easier than typing up notes manually, but you need to do a lot of editing. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** The fact I can import audio from the API, and that you can also have this done online. **What do you dislike about Deepgram?** Deepgram makes too many mistakes, and if there are a lot of voices, it cannot distinguish between them. The AI mislabels the speaker as the wrong person. **Recommendations to others considering Deepgram:** Don't expect miracles, AI currently cannot replace humans so you will need to edit your results. **What problems is Deepgram solving and how is that benefiting you?** I recorded a lot of Zoom meetings during lockdown and wanted to extract the useful information from the filler quickly and Deepgram helped me do that. ### 7. Widely configurable and flexible **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Deepgram?** Configuration is flexible on timing and breaks. **What do you dislike about Deepgram?** Without testing and modification, the initial setup is very aggressive and doesn't provide the best result. **What problems is Deepgram solving and how is that benefiting you?** Speech to text translation. ### 8. Think Audio to Text go for the Deepgram **Rating:** 4.5/5.0 stars **Reviewed by:** Shivkant S. | Sr. IT Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Deepgram?** With Deepgram we can we build or integrate the voice recognation applications more accurate transcription through AI Speech Recognition. its easy to covert to Audio to Text with CODE and Without Code both opens are avilable to build it. **What do you dislike about Deepgram?** Some complexity to configure the Audio to text in initially time-consuming to understand it then will go with a smooth flow. **What problems is Deepgram solving and how is that benefiting you?** Audio to Text and voice recognition build and integration with application ### 9. DeepGram Speech Recognition **Rating:** 3.5/5.0 stars **Reviewed by:** Frank P. | Creator of Speech Software / Senior Business Analyst / Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** Fast with low latency for answers Easy to use different languages **What do you dislike about Deepgram?** It does not offer an API for desktop solutions build with C#. The API is only for .NET core which is not really usable in desktop apps. **Recommendations to others considering Deepgram:** use the free account to check the solution. **What problems is Deepgram solving and how is that benefiting you?** Have realized a solution like a chatbot to input vital parameters. For my use case Deepgram is a low cost solution ### 10. Easy Integration Coupled with Speed & Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Deepgram?** Having tested just about every ASR on the market, Deepgram's ease of integration is fantastic while also providing solid speed and accuracy, which is important to every client. **What do you dislike about Deepgram?** It will be fantastic to see some additional language packs released as well as a more comprehensive redaction offering that covers PII, PHI, PCI as well as unstructured data. **What problems is Deepgram solving and how is that benefiting you?** Deepgram's ability to provide fast, accurate transcripts allows our business to further provide key business insights across the enterprise, while also ensuring no sensitive data is left behind for leakage. ### 11. Very fast and Polaris is amazing. French could be a bit better **Rating:** 5.0/5.0 stars **Reviewed by:** Federico M. | Full Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** Speed and very easy to implement the node sdk **What do you dislike about Deepgram?** Accuracy in non English languages like french **What problems is Deepgram solving and how is that benefiting you?** Transcribed audio to text so we can make emotional analysis ### 12. Appreciate the fine grained control for real time recognition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Deepgram?** Real time recognition returns final results quickly with punctuation and speaker labels. I can fine tune pause detection and supply keywords to boost on the fly. I've used this with spf.io to caption and translate live events. Compared to other speech recognition engines, Deepgram gives more fine grained control over when I get finalized results and is simpler to get started with--I just supply my API key and it works! **What do you dislike about Deepgram?** I had an initially poor support experience where the real time recognition was not responding with results nor sending any error messages. I contacted support and it took a few days to hear back, so I had to use a different engine for my customers at the time. Later the head of product reached out to me and I was able to give feedback and since then have had much more responsive support. The vocabulary is not as rich as other engines. Although there are ways to build custom language models, it would be nice if the base model already had a richer vocabulary for the English language. **What problems is Deepgram solving and how is that benefiting you?** My product spf.io is used by customers to make their events accessible in many languages. Deepgram's real time recognition has enabled us to rely on fully automatic transcription in more situations because of the way it returns finalized transcription results with punctuation quickly with reasonable accuracy. ### 13. excellent service - best price and highest quality transcription service. **Rating:** 5.0/5.0 stars **Reviewed by:** Todd f. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Deepgram?** Deepgram has the highest quality transcriptions. Additionally, they have the best pricing. **What do you dislike about Deepgram?** With the release of their new console. they're the best transcription service. **Recommendations to others considering Deepgram:** We used IBM Watson, Google, AWS, Azure and other transcription providers. Deepgram out does all of them by far. **What problems is Deepgram solving and how is that benefiting you?** We're able to use Deepgram to provide high-quality call analysis in real time to customers. ### 14. Easy to use STT APIs **Rating:** 3.0/5.0 stars **Reviewed by:** Dhruv J. | Founding Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Deepgram?** Deepgram SDK's are very well defined and easy to integrate. **What do you dislike about Deepgram?** The response time of speech to text is a little high. Hindi support would be helpful too. **What problems is Deepgram solving and how is that benefiting you?** Speech to text API's of Deepgram are useful to us, ### 15. Using deepgram was seamless and effective for the use case while being user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Salim O. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** As a speech-to-text technology, Deepgram could not have been any easier to use. I'd say it is idiot-proof. **What do you dislike about Deepgram?** As a python developer, I initially had issues pip-installing the Deepgram third-party library. **What problems is Deepgram solving and how is that benefiting you?** As a student, I am using Deepgram to create a speech-to-text technology for my college professors. ### 16. Very good experience with deepgram **Rating:** 5.0/5.0 stars **Reviewed by:** Kinjalk B. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Deepgram?** How accurate voice to text conversion is. **What do you dislike about Deepgram?** Nothing. Currently everything that they promise works perfectly. **Recommendations to others considering Deepgram:** Nothing **What problems is Deepgram solving and how is that benefiting you?** I was looking for a voice to text translator for so long and many didn't work correctly. Deepgram provided me with the best of the results. ### 17. Extremely accurate and fast responses **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Co-founder, CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Deepgram?** Deepgram determines context of a sentence as it's being transcribed and makes corrections as it receives more data. **What do you dislike about Deepgram?** There's nothing I dislike so far. I am looking to complete a deeper integration across all of our services. **What problems is Deepgram solving and how is that benefiting you?** Deepgram allows us to transcribe live streams and create captioning in real time. ### 18. Good ASR performance but kinda slow model. **Rating:** 4.0/5.0 stars **Reviewed by:** Anubhav S. | Product Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** I liked the accuracy of the model and the built-in features for model prediction API. **What do you dislike about Deepgram?** Slow model speed and running multiple jobs parallelly keep getting disconnected. **What problems is Deepgram solving and how is that benefiting you?** Recognizing speech transcripts for many audio files. ### 19. It reproduces very fast and accurate result. And also it supports the real-time transcription. **Rating:** 4.5/5.0 stars **Reviewed by:** Minsik S. | Senior software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Deepgram?** High accurate transcript for general domain area even if it's doing with basic model without training. Speed is also fast enough to use in commercial product. **What do you dislike about Deepgram?** Training is not easy to do. I wish it will support the self training in background, especially for language model. Hope to extend the API as well. **What problems is Deepgram solving and how is that benefiting you?** Fast and accurate transcription for conversation in the contact center. It should support 8khz narrow band without media conversion. Deepgram is satisfied with this requirement. ### 20. Excellent documentation, API integration and support. Transcriptions are fast and accurate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** Easy to implement. Documentation is helpful. Transcriptions are accurate. **What do you dislike about Deepgram?** It does not have a service status page to check if the service is up and running. **What problems is Deepgram solving and how is that benefiting you?** Real-time transcriptions. Fast and accurate. ### 21. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Deepgram?** Deepgram offer services in various platform **What do you dislike about Deepgram?** Nothing, everything is peachy Deepgram is heading in right direction and it offers various platform **Recommendations to others considering Deepgram:** Yes **What problems is Deepgram solving and how is that benefiting you?** Search location by voice instead of typing ### 22. Deepgram Is Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** I like the documentation around the deepgram API. It makes setup very easy to apply to any project. **What do you dislike about Deepgram?** There are a few words the speech to text API would get wrong. **Recommendations to others considering Deepgram:** Super easy to apply with great documentation and tutorials. **What problems is Deepgram solving and how is that benefiting you?** I am working on a creating a game using deepgram API, it is built to allow users to say what the word they are guessing. ### 23. Easy integration, useful models **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** Very quick to get up, running and integrated with the rest of the model. Well-documented API and different speaker detection useful. **What do you dislike about Deepgram?** API responses are sometimes slow. My use case would benefit from greater encryption options. **What problems is Deepgram solving and how is that benefiting you?** Real-time transcription of healthcare audio for symptom flagging/triaging. The different language transcription options are invaluable in generalising the product to different customers. ### 24. Responsive company with a quality product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Deepgram?** Their on-prem deployment strategy makes my life so much easier than previous ASR products we've self-hosted. Docker images that easily run in the cloud are such a great way to deploy and maintain software. They also make their infrastructure easy to monitor and publish stats to CloudWatch (with minimal configuration). **What do you dislike about Deepgram?** Since this is a relatively new company, it sometimes felt like we tested things for them. There were some transcription discrepancies when switching from our old ASR provider to Deepgram, but they helped us figure those out. These types of nuances between ASR providers are to be expected with any significant switch of ASR systems. **What problems is Deepgram solving and how is that benefiting you?** Our company transcribes data for numerous industries for ingestion into our analytics platform. This data allows us to build a SaaS product that enables our customers to understand what customers are saying about their products and services. ### 25. Deepgram is next-gen transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan A. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Deepgram?** Deepgram's accuracy is hands-down the best aspect of their service. When using Deepgram we saw over 93% accuracy, and it's only getting better. Deepgram also has an amazing team and support staff. **What do you dislike about Deepgram?** Deepgram is building out more robust compliance standards, which will continue to be needed as they expand into new markets such as finance, healthcare, and SLED. **Recommendations to others considering Deepgram:** Ask for the Demo. The Deepgram staff is amazing. **What problems is Deepgram solving and how is that benefiting you?** Our business relies on accurate transcription to work effectively. Our company does physiographic profiling of users based on things like emails, texts, etc. Our analysis is only as good as the transcript. ### 26. Product has evolve so much in terms of quality of transcript and feature set **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Deepgram?** Very responsive support team and fast pace development cycle with great new features added regularly. **What do you dislike about Deepgram?** Very not much to dislike... The only feature I would wish to see being improved more would be speaker detection. **Recommendations to others considering Deepgram:** Don't be afraid to reach out to the team and ask for features. They are responsive, and I find it a joy to work with them. **What problems is Deepgram solving and how is that benefiting you?** Fast transcripts of video and audio files, and we are using the tools to help our customers find media they need based on what is being said. ### 27. Building an app that utilizes Speech to Text service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2022 **What do you like best about Deepgram?** Easy of use - the api is exactly what I need. **What do you dislike about Deepgram?** Lack of reporting on failures. Wasn't obvious until I dug around a bit. **What problems is Deepgram solving and how is that benefiting you?** We need a fast, accurate and reasonably priced STT service. Deepgram covers all that pretty well. ### 28. I've worked with many from different clouds, but none of them tastes like deepgram. It's easy for me **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** Deepgram api is easy to work with and simple to implement with my nodejs application. **What do you dislike about Deepgram?** Maybe the documentation could be a little more better. **What problems is Deepgram solving and how is that benefiting you?** I created an application to detect some specific words and deepgram api helped me. ### 29. Really interesting take with Python apis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Deepgram?** I wanted to convert PCM 16 bit endian audio. Amazon Transcribe doesnt support it but deepgram does **What do you dislike about Deepgram?** I would have liked detailed documentation with some examples more. **What problems is Deepgram solving and how is that benefiting you?** Transcription. PCM encoded 16 bit audio are supported in cheaper cost. ### 30. Deepgram is much faster that any other API I’ve tried **Rating:** 5.0/5.0 stars **Reviewed by:** Haris R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Deepgram?** The speed and the cost. I also like the free credits I got to test the service. **What do you dislike about Deepgram?** I think the text output and speaker labeling could be more correct. AWS is currently better at this. **What problems is Deepgram solving and how is that benefiting you?** Helping transcribers to provide summarized meeting minutes faster ### 31. Affordable, Accurate Call transcription **Rating:** 4.0/5.0 stars **Reviewed by:** Chris B. | Chief Software Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Deepgram?** The integration with our platform was very straightforward. We were able to add Deepgram as an additional transctipion engine in a couple of days, and compare results to other vendors. The results were comparable, and the price is significantly better than others in the market. Results also come back from the cloud service very quickly. There is also a lot of flexibility with the ability to run onprem or in the cloud, and the cost offset for onprem compute is appreciated. **What do you dislike about Deepgram?** The diarization feature is still not as mature as it could be. It hit maybe 70% accuracy in identifying speakers, although this is comparable to other solutions that we've evaluated. **Recommendations to others considering Deepgram:** They are very amenable to a trial setup, and integration was straightforward, so the barrier to entry is low. Their feature set is limited to transcription at the moment, but they say an expanded feature list including things like sentiment analysis is coming soon. If speech to text is the primary use case though, Deepgram seems like an innovative and capable vendor. **What problems is Deepgram solving and how is that benefiting you?** We're using deepgram for contact center call transcription at scale. The transcript quality is on par with other providers, but the speed and cost are both greatly improved. ### 32. Speech recognition **Rating:** 4.5/5.0 stars **Reviewed by:** Emin H. | Consultant, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Deepgram?** İ can easily and accurately phonetic search. The engine is quite correct that can grasp everything when it is being said. In our sales process, it is used for the phone sales and manages the process by implementing smart features it covers as phonetic search appears, and also audio transciption is another great aspect of the software that these features have greatly contributed to the sales of our company. It provides the service for MAC desktop version since its rival in the market could not manage to provide the same service. **What do you dislike about Deepgram?** I could not see the chat function that is crucial these days that the communication between vendor and customer should be interconnected and tight. Lack of training features could be a disadvantageous factor so far. **What problems is Deepgram solving and how is that benefiting you?** It helps us in our sales process that we usually communicate with foreign customers and it transcripts the audio, it is connected phonetic search system that enhances the sales process a lot. ### 33. Deepgram renewal **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Deepgram?** The product works well is consistently being updated and improved. It is also the most affordable solution we have found. **What do you dislike about Deepgram?** I don't have any complaints about Deepgram. **What problems is Deepgram solving and how is that benefiting you?** We are using Deepgram for Transcription services and have found that the transcription of verbiage has helped us in translating audio to text. ### 34. Voice transcript that the records the moments by extracting the background noise in the transcript **Rating:** 4.5/5.0 stars **Reviewed by:** Nijat M. | General Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Deepgram?** The software works precisely that what the system records is pretty accurate that led to having the high quality work. The interface is the pretty handful that it did not take much time to get to know the systems and the features lie behind the buttons. The accelerated process in transcription hugely enhances our work that it takes the right information by bypassing the unwanted noise in the record. I used it for my Podcast that it easily take all the useful information rightly that I did not see the need to use additional equipment. **What do you dislike about Deepgram?** To be honest there few things to say about the negative aspects of the software because the system can provide everything we need to implement our tasks, however, the latency that happens when I change the pages within the software is heartbreaking. **Recommendations to others considering Deepgram:** Take into consideration that the program removes the world burden in the sales sector. **What problems is Deepgram solving and how is that benefiting you?** We have the meetings with the customers that the need for taking notes, the recording appears as the critical issue the enhancement of the sales process turns into the heavy dependence on the software to archive the important information. ### 35. Great Product and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Deepgram?** Deepgram's support team is always available and responsive whether we are debugging a new integration, or asking about a new workflow we would like to try. Deepgram is also very communicative about their product roadmap and about about the release of new features and language model updates. Deepgram also makes it very easy they make it to develop custom-trained models. **What do you dislike about Deepgram?** There is no self-service way to debug individual API calls, but I do believe this is on their near-term roadmap. They are also adding new languages at a rapid pace, but the breadth of language support isn't at the same level as the bigger names in the field. **What problems is Deepgram solving and how is that benefiting you?** We utilize Deepgram to transcribe audio from phone calls and digital conference rooms in batch and in real-time. ### 36. Low cost. Good engineering support and APIs works flawlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Deepgram?** The response time of APIs and the accuracy. **What do you dislike about Deepgram?** Monologue concatenation can be improved along with numerals conversion. **Recommendations to others considering Deepgram:** Low cost, low latency **What problems is Deepgram solving and how is that benefiting you?** Speech to text. Accuracy is awesome. ### 37. Efficient and well-supported ASR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Deepgram?** Deepgram is a modern product that has excellent customer support. The on-prem deployment was effortless. Engineers from the company also assisted us in making some customizations we needed. Deepgram's support has always been available and ready to answer any questions we have had. **What do you dislike about Deepgram?** GPU compute hardware can be expensive in the cloud or on-prem these days. **What problems is Deepgram solving and how is that benefiting you?** Deepgram has allowed us to easily scale our ASR needs and keep our costs down compared to vendors we have used in the past. ### 38. Great transcription service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Deepgram?** Deepgram provides accurate and affordable real time transcription. Supports many languages too. **What do you dislike about Deepgram?** Accent recognition could be improved a little. **What problems is Deepgram solving and how is that benefiting you?** Converting live phone calls into text ### 39. A powerful speech recognition engine **Rating:** 4.0/5.0 stars **Reviewed by:** Aastha N. | High Tech Account Executive, Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Deepgram?** - The accuracy of the tool to generate transcripts of audios with even poor quality - Speed of transcripts generation -It can understand all types of audios be it podcasts,music , sales calls etc. -It identifies specific words from the audio accurately **What do you dislike about Deepgram?** There is no such thing I dislike. The only thing I can recommend is to work of improving the accuracy further. **What problems is Deepgram solving and how is that benefiting you?** Making notes from Sales calls, recorded meetings , training etc. Using the transcript for quality training ### 40. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Deepgram?** Deepgram has a high accuracy with spanish transcriptions **What do you dislike about Deepgram?** In some cases the transcription is not according with the audio, and numbers or urls or mails come in text format. Also the tags of participants and diarization is inconsistent **Recommendations to others considering Deepgram:** To have different data to test and verify the accuracy. **What problems is Deepgram solving and how is that benefiting you?** To get transcription from audios in spanish language. To simplify our transcription service. ### 41. We analyzed ~10 transcription vendors and DG was the highest performing. And have wonderful support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Deepgram?** Their hands on approach to the customer. The Slack Connect channel they set up with us and handholding during onboarding. **What do you dislike about Deepgram?** Haven't gotten to any dislikes yet. Stay tuned :) **What problems is Deepgram solving and how is that benefiting you?** We are doing real time transcription of Zoom based conferences. We are then overlaying our own data models (NLP) on top of their transcription. ### 42. Works better than competing products **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Deepgram?** The API is well documented, a joy to work with, and the Deepgram outcomes are great. **What do you dislike about Deepgram?** I don't dislike anything about deepgram. It could always be cheaper :) **What problems is Deepgram solving and how is that benefiting you?** The need to transcribe audio quickly and accurately. Deepgram is faster and more accurate than other services that I have used. ### 43. Phenomenal Transcription Engine with Incredible Support and Robust API! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Deepgram?** - Accurate Transcripts - Diarization - Speed to Return Transcript - Able to Pull Various File Types **What do you dislike about Deepgram?** - Sometimes its difficult to get custom features built out **What problems is Deepgram solving and how is that benefiting you?** Call Center Quality Monitoring at Scale using Speech Analytics. We use Deepgram as our Speech-to-Text Engine in several ways. One way is to enable Call Criteria to handle large contact center volume and use AI to identify the calls that our predictive engine has analyzed as having a potential violation. Then, we use our human quality control analysts to get a much deeper, more thorough picture of the recording to accurate pinpoint and timestamp what happened and where. More often than not, there are also a lot of false positives and false negatives surrounding speech analytics. We use humans to accuracy check these so we're eliminating these false negatives/positives altogether. Who would want dirty data? Why settle for data that may have that kind of falsities? How can you apply anything programatic to something that isn't accurate? That's why we use humans to verify if the speech analytics flags were accurate or not. ### 44. They are going to be a core pillar of the enterprise voice market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Deepgram?** Its cheaper than any other service at scale, and you can fine tune your own models to your liking. **What do you dislike about Deepgram?** They're still not as asvanced in as many languages as google **What problems is Deepgram solving and how is that benefiting you?** Better ASR, at a better cost ### 45. Deepgram Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony E. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Deepgram?** Our business in data annotation and language services does not have a standard model for all projects so we're constantly looking for extensions to existing AI models to achieve results. One example was a requirement to do automated time stamping per word in Japanese. Deepgram continually upgraded their models throughout the project to support us. **What do you dislike about Deepgram?** I honestly have nothing to say here. There's nothing that I dislike. **Recommendations to others considering Deepgram:** Deepgram's approach to Automated Speech Recognition is unique in the industry in that they train models for each discrete customer which provides more accurate results than a general model. The team is very easy to work with; near zero latency in their response to questions and offer very attractive pricing. **What problems is Deepgram solving and how is that benefiting you?** We have requirements from customers that their data may not leave our domain so Deepgram has provide us and on prem solution. For key customers with on-going projects Deepgram provides custom model training that tunes specifically for that customer's audio. ### 46. Great Transcription/Diarisation Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Deepgram?** Deepgram is a reliable partner for our company in providing critical transcription/diarisation of customer sales calls. Fast turnaround and always improving accuracy **What do you dislike about Deepgram?** Like anything - accuracy of transcription is always something we are striving to improve on. It would be great if the accuracy curve sped up **What problems is Deepgram solving and how is that benefiting you?** Call transcription and diarisation as part of our conversation intelligence and sales coaching technology. ## Deepgram Discussions - [What is the best way to use the keywords, search, numerals and other parameters inside the API call?](https://www.g2.com/discussions/what-is-the-best-way-to-use-the-keywords-search-numerals-and-other-parameters-inside-the-api-call) - 1 comment, 1 upvote - [What is Deepgram used for?](https://www.g2.com/discussions/what-is-deepgram-used-for) - 1 comment - [View Deepgram pricing details and edition comparison](https://www.g2.com/products/deepgram/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A09%3A06+-0500&secure%5Bsession_id%5D=1d976734-6505-4e4d-a4c0-8bd409a5f6a5&secure%5Btoken%5D=2e3385cf868dd742b2fc70c09e7adb90a52b9d2279fc547e01da6a7bc5b35cf2&format=llm_user) ## Deepgram Integrations - [AI Voice Agent/Chatbot](https://www.g2.com/products/ai-voice-agent-chatbot/reviews) - [Angular](https://www.g2.com/products/angular/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Gemini](https://www.g2.com/products/google-gemini/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [InCruiter](https://www.g2.com/products/incruiter/reviews) - [LiveKit](https://www.g2.com/products/livekit/reviews) - [Murf.ai](https://www.g2.com/products/murf-ai/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Python](https://www.g2.com/products/python/reviews) - [Recall.ai](https://www.g2.com/products/recall-ai/reviews) - [Replit](https://www.g2.com/products/replit/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TranscribeToText.AI](https://www.g2.com/products/transcribetotext-ai/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Conversations API](https://www.g2.com/products/twilio-conversations-api/reviews) - [Vapi AI](https://www.g2.com/products/vapi-ai/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) ## Deepgram Features **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Integration** - Application Integration - Real-Time Streaming - Integration - Integration **Audio** - Accents - Range of Tones - Languages **Deployment & Integration - Voice Recognition** - Installation & setup Ease - Developer API & SDK - Software Integration - Multi-Device Support **Voice Recognition - AI Voice Assistants** - Voice Recognition **SDK Architecture & Libraries - AI SDK** - Modular SDK Components - Cross-Platform SDK Support - Client Libraries **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Speech Output** - Speed - Pronunciation - Accent - Emotion - Speaking Styles - Speech Output - Speech Output - Speech Output - Speech Output - Speech Output **Performance Optimization - Voice Recognition** - Accuracy in Noisy Settings - High-Volume Scalability - Environmental Noise Adaptation - Multilingual Voice Recognition - Low-Latency Processing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Model Integration - AI SDK** - Multi-Model Integration - Streaming & Real-Time Responses - Model API Wrappers **Audio Format** - Natural Sounding Voices - Audio Format Flexibility - Audio Optimization - Audio Format **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Security and privacy - AI Voice Assistants** - Encrypted communication **Application Development - AI SDK** - SDK Extensibility - AI Workflow Abstractions - Agent & Tool Invocation Frameworks **Generative AI** - AI Text-to-Speech - Gen AI **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Compatibility - AI Voice Assistants** - Cross platform compatibility **Deployment & Operations - AI SDK** - Logging & Observability - Authentication & Access Management - Error Handling & Retry Logic **Platform** - Collaboration - Speed of Generation **Agentic AI - Voice Recognition** - Natural Language Interaction **Generative AI** - AI Text-to-Speech ## Top Deepgram Alternatives - [Krisp](https://www.g2.com/products/krisp/reviews) - 4.7/5.0 (1,526 reviews) - [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) - 4.6/5.0 (234 reviews) - [Otter.ai](https://www.g2.com/products/otter-ai/reviews) - 4.4/5.0 (497 reviews)