DATIS, Part of ContinuumCloud Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users struggle with insufficient tutorials and support for new features, impacting their overall experience with DATIS. (1 mentions)

Users struggle with the learning curve and report inadequate customer support and training from DATIS after the merger. (1 mentions)

Users report navigation difficulties with DATIS, struggling to access features and lacking adequate customer support. (1 mentions)

Users face navigation issues with DATIS, struggling with unclear secondary payer details and poor customer support post-merger. (1 mentions)

Users express frustration over poor customer support, highlighting unresponsive service and difficulty in obtaining necessary training. (1 mentions)

Top Cons or Disadvantages of DATIS, Part of ContinuumCloud

1. Insufficient Tutorials

Users struggle with insufficient tutorials and support for new features, impacting their overall experience with DATIS.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

2.0/5

"REVEIW"

What do you dislike about DATIS, Part of ContinuumCloud?

report writing--I find this to be so difficult to get to what I want, secondary payers have no start/stop dates. I feel that since the merge with Cont

2. Learning Curve

Users struggle with the learning curve and report inadequate customer support and training from DATIS after the merger.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"REVEIW"

What do you dislike about DATIS, Part of ContinuumCloud?

report writing--I find this to be so difficult to get to what I want, secondary payers have no start/stop dates. I feel that since the merge with Cont

3. Navigation Difficulty

Users report navigation difficulties with DATIS, struggling to access features and lacking adequate customer support.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"REVEIW"

What do you dislike about DATIS, Part of ContinuumCloud?

report writing--I find this to be so difficult to get to what I want, secondary payers have no start/stop dates. I feel that since the merge with Cont

4. Navigation Issues

Users face navigation issues with DATIS, struggling with unclear secondary payer details and poor customer support post-merger.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"REVEIW"

What do you dislike about DATIS, Part of ContinuumCloud?

report writing--I find this to be so difficult to get to what I want, secondary payers have no start/stop dates. I feel that since the merge with Cont

5. Poor Customer Support

Users express frustration over poor customer support, highlighting unresponsive service and difficulty in obtaining necessary training.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"REVEIW"

What do you dislike about DATIS, Part of ContinuumCloud?

report writing--I find this to be so difficult to get to what I want, secondary payers have no start/stop dates. I feel that since the merge with Cont

Top-Rated Alternatives

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Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

3/10/2026

"NOT a fan of Datis"

1/5

What do you like best about DATIS, Part of ContinuumCloud?

Low pricing per employee. One rep that stayed with us after extreme dissatisfaction time period. S White. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

Breach of specific employee data in regards to W2's 2025 and paystub in 2026 going to other employees. Slow, low understanding, inaccurate responses in Customer service. NOT user friendly especially in finding specific info or data, report writing, audit functions. Inaccurate time zone updates (AZ we don't change) spanning years, inaccurate PTO accruals, Sick time updates, end of year adjustments of accruals, and incorrect PTO start accruals. Review collected by and hosted on G2.com.

What problems is DATIS, Part of ContinuumCloud solving and how is that benefiting you?

After years of inaccurate accrual calculations, they fixed the beginning accrual calculation for new hires. It doesn't really benefit us as we have had enough inaccurate calculations over the year, I will continue to manually check this function. We experienced very poor customer service over a years time and they assigned us a specific rep to help solve the issues. S White has made a difference in us leaving then vs. now. She kept us with Datis for longer that we should have and have benefited our company by getting very old tickets solved. Wish we could take her with us to another payroll company. Review collected by and hosted on G2.com.

Sheila P.

Residential Care Provider

Enterprise (> 1000 emp.)

8/24/2021

"My CCD Review"

3.5/5

What do you like best about DATIS, Part of ContinuumCloud?

Most helpful is the user-friendly navigation. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

A downside would be the leave section's lack of back dates where one can access time taken and under what leave category. Review collected by and hosted on G2.com.

Response from Customer Enablement of DATIS, Part of ContinuumCloud

edit

Thank you for taking the time to leave a review. We have a few ways to enable employees to access pay information via mobile device or desktop! Feel free to reach out to our team or visit our community site for a quick tutorial!

Regina R.

Enterprise (> 1000 emp.)

12/14/2022

"Great database, process time could be faster"

4/5

What do you like best about DATIS, Part of ContinuumCloud?

everything is in one spot for employees. Can see the entire agency's employees and chain of command. It is easy to connect with other employees. It is better. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

moves slow. The web page does not refresh quickly. Unknown. Review collected by and hosted on G2.com.

Doreen C.

Human Resources Specialist

Mid-Market (51-1000 emp.)

8/27/2021

"Lack of support!"

0.5/5

What do you like best about DATIS, Part of ContinuumCloud?

How all HR aspects are corporated into one place. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

I feel lost most of the time when trying to find specific info on EE. It should be easier and more fields need to be added for Mental Health businesses. I also feel that this company should do more outreach to help their clients utilize their product in the most productive way. Review collected by and hosted on G2.com.

Recommendations to others considering DATIS, Part of ContinuumCloud:

We have many pending items that haven't been resolved. Also, we continue to submit claims but don't get sufficient answers to make this work to our advantage. An example I have is reporting injuries, but your system doesn't produce the OSHA 300. This is a waste of time inputting our injuries. We are trying to implement a tracking tool for transportation documents to send reminders that driver's licenses, state inspection, insurances, and registration are due. These are just a few issues that haven't been met. Review collected by and hosted on G2.com.

What problems is DATIS, Part of ContinuumCloud solving and how is that benefiting you?

I'm not happy with this product I dont use the cloud Review collected by and hosted on G2.com.

Response from Customer Enablement of DATIS, Part of ContinuumCloud

edit

We are glad to hear hear that you enjoy the unified nature of our solution! Our team is standing by to assist if you need additional trainings and resources to help ensure you're having the best possible experience. Please reach out to us and we can work to get something set up.

Jill B.

Senior Director of Administrative Services

Enterprise (> 1000 emp.)

9/5/2021

"Robust Solution from a Large Community Mental Health Center"

5/5

What do you like best about DATIS, Part of ContinuumCloud?

I like being able to track each employee's job journey throughout their time in the organization. It records all details of the assignments, job descriptions, documents, compensation, performance reviews, and termination details. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

The performance evaluation platform could use a little work. Feedback could be more frequent, easier, and get smoothly to the employees' eyes in a productive way. Review collected by and hosted on G2.com.

Recommendations to others considering DATIS, Part of ContinuumCloud:

Take a strong look at this, especially if you do social services, mental health or other types of health care. Review collected by and hosted on G2.com.

What problems is DATIS, Part of ContinuumCloud solving and how is that benefiting you?

HR is a very busy place with 1100 employees and to be able to organize and document the employee life span in an efficient place that is easy to access and edit is a lifesaver! And it is portable in a convenient, fun app. Payroll runs very smoothly and it is easy to track DOL requirements. Finally, I enjoy the reporting feature to take all that employee data from all those years past and analyze trends. Reporting and tracking solves the problem of painstaking tracking by a spreadsheet that takes hours. Review collected by and hosted on G2.com.

Diane T.

Director of Programs

Mid-Market (51-1000 emp.)

8/24/2021

"Great HR/Payroll System"

4.5/5

What do you like best about DATIS, Part of ContinuumCloud?

It's simple to use and all benefits are visible at a glance. Time off requests, position transfers, and submitting and approving timesheets is easy to do. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

It seems as if some of the unexpected days off at our agency are difficult to get to populate. Review collected by and hosted on G2.com.

Recommendations to others considering DATIS, Part of ContinuumCloud:

A great tool to streamline all of your HR needs. Easy for staff to use! Review collected by and hosted on G2.com.

What problems is DATIS, Part of ContinuumCloud solving and how is that benefiting you?

Easy to manage our table of org with staff data available all in one place. The benefits are that it is a system that accurately keeps track of PTO, pay, and benefits all together. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/24/2021

"Customer Service"

1/5

What do you like best about DATIS, Part of ContinuumCloud?

Self Service portion is best feature of DATIS Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

Customer Service is an area that appears lacking. The sender of a help ticket receives notification that the ticket has been received; however, the timeliness of follow up varies. I have reached out several times to inquire about the status of the help ticket as I don't receive regular updates. Review collected by and hosted on G2.com.

Recommendations to others considering DATIS, Part of ContinuumCloud:

Do your research - ask for references of companies using DATIS who are similar to services provided by your agency Review collected by and hosted on G2.com.

What problems is DATIS, Part of ContinuumCloud solving and how is that benefiting you?

Benefits: Employees are able to self-enter personal information. Review collected by and hosted on G2.com.

Response from Customer Enablement of DATIS, Part of ContinuumCloud

edit

Thank you for your valuable feedback. We're glad to hear hear that you like the dashboard! Our team is standing by to assist if you need additional trainings and/or resources to help ensure you're having the best possible experience with our software. Please reach out to us so we can get something scheduled.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

8/25/2021

"Payroll/HR Review"

5/5

What do you like best about DATIS, Part of ContinuumCloud?

Coming from a software that is not user-friendly, I love the ease of E3 so far! Seems as if so much more information is available and reporting. Customer service is quick and accurate. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

I haven't found anything yet! We are finishing up the implementation stage and making sure all data is moved over. The only thing I would change so far is more effortless data transfer. We were told they would be able to import a substantial amount of data from our system without requiring so much on our part. Review collected by and hosted on G2.com.

Recommendations to others considering DATIS, Part of ContinuumCloud:

This software has been a tremendous upgrade from our previous software. Using Datis, we have been able to alleviate duplicate work, and it also provides peace of mind to staff and supervisors. It is very user-friendly. Review collected by and hosted on G2.com.

What problems is DATIS, Part of ContinuumCloud solving and how is that benefiting you?

We will be alleviating a lot of duplicate work that our previous software required. We love that the positions can be transferred with a new employee and do not need to be set up from scratch every time someone relocates. Review collected by and hosted on G2.com.

Response from Customer Enablement of DATIS, Part of ContinuumCloud

edit

We're thrilled to hear of your positive experience and excited to welcome you as a new client! Thank you for the review.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/26/2021

"DATIS, one solution for payroll and HR needs"

3.5/5

What do you like best about DATIS, Part of ContinuumCloud?

The software works well for the majority of our business needs. Easy access to any information at your fingertips. Employee's have access to their history. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

Customer service - the response and resolution time leave a lot to be desired. We still have two outstanding service tickets that we've been working on for almost two months. Review collected by and hosted on G2.com.

Recommendations to others considering DATIS, Part of ContinuumCloud:

Make sure you know all of the features that you want and how they will be relayed to you from the system before implementation. It's challenging to add new features after you sign the contract. Review collected by and hosted on G2.com.

What problems is DATIS, Part of ContinuumCloud solving and how is that benefiting you?

Applicant tracking, covid tracking, benefits, payroll, W2, history - previously, we did all of this by hand, so DATIS has made our lives much more manageable. Review collected by and hosted on G2.com.

Response from Customer Enablement of DATIS, Part of ContinuumCloud

edit

Thank you for this feedback. We're sorry to hear about the slow response time. Our support team is growing and standing by to assist to help ensure you're having the best possible experience. Please follow up with us and we can work to get something set up at your convenience.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

8/24/2021

"I frequently refer people I know to e3"

4.5/5

What do you like best about DATIS, Part of ContinuumCloud?

Their timekeeping and payroll are without question the best we've seen or used. The position control and approval workflows are equally as good. And I like that epunch and basic functions are now available on smart phones. Review collected by and hosted on G2.com.

What do you dislike about DATIS, Part of ContinuumCloud?

The performance evaluations/reviews are not effective. The recruiting tool is good, but you can't pull any data from the applications because they are through a report writer. Review collected by and hosted on G2.com.