# DataEQ Reviews
**Vendor:** DataEQ  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 19
## About DataEQ
DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management. Founded in South Africa in 2007, and headquartered in London, DataEQ continues to expand internationally. Today, the company supports enterprise clients across four continents covering a range of business sectors, including financial services, telecommunications, automotive, and retail. www.dataeq.com





## DataEQ Discussions
  - [What is DataEQ used for?](https://www.g2.com/discussions/what-is-dataeq-used-for)

- [View DataEQ pricing details and edition comparison](https://www.g2.com/products/dataeq/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-05-16+13%3A36%3A45+-0500&secure%5Bsession_id%5D=6f74ce86-3c1d-4ddd-a454-335279763e27&secure%5Btoken%5D=cc4cdc2053f2969be28917e2157bd8e467f5ae657181768425eb06489629e860&format=llm_user)

## DataEQ Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Monitoring & Listening**
- Social Measurement
- Influencer Identification
- Brand Monitoring
- Keyword Tracking
- Trend Analysis
- Competitor Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Social Media Listening Tools**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Process**
- Mentions
- Tickets
- Macros

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Data Management & Analysis**
- Sentiment Analysis
- Social Reporting
- Alerts and Notifications
- Advanced Data Filtering

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Generative AI**
- AI Text Generation
- AI Text Summarization

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