# Which IT infrastructure consulting firms provide excellent support based on reviews praising responsive customer service and rapid issue resolution?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I'm comparing IT infrastructure consulting firms specifically on support quality, responsive service and how fast they actually resolve issues, using reviews. From the<a class="a a--md" elv="true" href="https://www.g2.com/categories/it-infrastructure-consulting"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/it-infrastructure-consulting">IT infrastructure consulting</a> category:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/7-layer-solutions-inc-7-layer-solutions/reviews"><strong>7 Layer Solutions</strong></a>: reviewers praise techs who bend over backward and respond fast. Did that speed hold once you were a long-term client?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/cortavo/reviews"><strong>Cortavo</strong></a>: a US-based help desk reviewers say fixed an email hack in about ten minutes. Did routine tickets move as fast, or only the urgent ones?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/oneneck-it-solutions/reviews"><strong>OneNeck IT Solutions</strong></a>: reviewers value dedicated reps and low staff turnover for continuity. Did the same people stay on your account over time?</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams that lived through a real incident or outage, whose support actually came through? And did rapid resolution come from the front line, or only after escalation?</p>

##### Post Metadata
- Posted at: 29 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

The distinction between resolution happening at the front line versus after escalation is a useful lens for evaluating any of these firms. For anyone who&#39;s actually lived through a real incident with one of them, was the person who first picked up the issue the same person who resolved it?

##### Comment Metadata
- Posted at: 21 days ago
- Author title: Marketing Executive





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4