CyberMaxx Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the exceptional customer experience and proactive threat detection offered by CyberMaxx's SOC services. (4 mentions)

Users value the clear and prompt alert management of CyberMaxx, enhancing communication and relieving operational burdens. (2 mentions)

Users value the continuous monitoring of CyberMaxx, ensuring immediate response and reliable support around the clock. (2 mentions)

Users value the clear communication and quick responses from CyberMaxx, greatly improving their support experience. (2 mentions)

Users value the immediate response from CyberMaxx, ensuring swift action during critical cybersecurity incidents. (2 mentions)

Users experience communication issues with CyberMaxx, feeling that alerts and updates are inconsistent and frustrating. (2 mentions)

Users express frustration with the inefficient alert system, citing poor communication and repetitive notifications from CyberMaxx. (2 mentions)

Top Pros or Advantages of CyberMaxx

1. SOC Services

Users value the exceptional customer experience and proactive threat detection offered by CyberMaxx's SOC services.

See 4 mentions

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JH

Joe H.

Enterprise (> 1000 emp.)

4.5/5

"Highly Skilled Team and a Great Experience with Cybermaxx"

What do you like about CyberMaxx?

CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Thorough, and a SOC That Exceeds Expectations"

What do you like about CyberMaxx?

Simple and thorough. SOC has exceeded expectations.

2. Alert Management

Users value the clear and prompt alert management of CyberMaxx, enhancing communication and relieving operational burdens.

See 2 mentions

See Related User Reviews

ST

Seth T.

5.0/5

"Outstanding Communication and Swift Alert Management"

What do you like about CyberMaxx?

I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne

BD

Brian D.

2.5/5

"Reliable MDR with Room for Communication Improvement"

What do you like about CyberMaxx?

I like CyberMaxx for their SOC, which is crucial for our operations. Their custom alerting is a helpful feature that keeps us informed about vulnerabi

3. Continuous Monitoring

Users value the continuous monitoring of CyberMaxx, ensuring immediate response and reliable support around the clock.

See 2 mentions

See Related User Reviews

JH

Joe H.

Enterprise (> 1000 emp.)

4.5/5

"Highly Skilled Team and a Great Experience with Cybermaxx"

What do you like about CyberMaxx?

CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona

RR

Riyad R.

Enterprise (> 1000 emp.)

4.5/5

"Reliable 24/7/365 Monitoring with Immediate Actions"

What do you like about CyberMaxx?

I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme

4. Customer Support

Users value the clear communication and quick responses from CyberMaxx, greatly improving their support experience.

See 2 mentions

See Related User Reviews

ST

Seth T.

5.0/5

"Outstanding Communication and Swift Alert Management"

What do you like about CyberMaxx?

I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne

CJ

Clyde J.

Mid-Market (51-1000 emp.)

5.0/5

"Comfort of knowing someone has your back!"

What do you like about CyberMaxx?

The whole team is just amazing. We work together as a team. Arthur Alves is my lead guy and stays in contact with me. Dustin Del Rio and Keith Tipton

5. Immediate Response

Users value the immediate response from CyberMaxx, ensuring swift action during critical cybersecurity incidents.

See 2 mentions

See Related User Reviews

JH

Joe H.

Enterprise (> 1000 emp.)

4.5/5

"Highly Skilled Team and a Great Experience with Cybermaxx"

What do you like about CyberMaxx?

CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona

RR

Riyad R.

Enterprise (> 1000 emp.)

4.5/5

"Reliable 24/7/365 Monitoring with Immediate Actions"

What do you like about CyberMaxx?

I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme

Top Cons or Disadvantages of CyberMaxx

1. Communication Issues

Users experience communication issues with CyberMaxx, feeling that alerts and updates are inconsistent and frustrating.

See 2 mentions

See Related User Reviews

ST

Seth T.

5.0/5

"Outstanding Communication and Swift Alert Management"

What do you dislike about CyberMaxx?

Sometimes the ticket system doesn't allow submission. When entering a ticket, the submit button doesn't work - but this only happens on the rare occas

BD

Brian D.

2.5/5

"Reliable MDR with Room for Communication Improvement"

What do you dislike about CyberMaxx?

The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert

2. Inefficient Alert System

Users express frustration with the inefficient alert system, citing poor communication and repetitive notifications from CyberMaxx.

See 2 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Thorough, and a SOC That Exceeds Expectations"

What do you dislike about CyberMaxx?

There were initial issues with alerts creating new emails instead of adding on to each other, but that has since been resolved.

BD

Brian D.

2.5/5

"Reliable MDR with Room for Communication Improvement"

What do you dislike about CyberMaxx?

The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert

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AL

Arthur L.

Volunteer

Small-Business (50 or fewer emp.)

9/25/2020

"It deals with behavior analytics and incident management."

5/5

Describe the project or task CyberMaxx helped with:

CyberMaxx Managed Security Service is an excellent service to deal with sudden incidents and to provide the proper security to the system. Its managing abilities are commendable in providing the unlimited benefits of behavior analytics. The control on system and incidents is very accurate in giving the up to the mark quality. The tool is beneficial for making the quick decision for implementation and its services are very reliable in controlling the incident details. Moreover, the application provides a flexible blacklisting and whitelisting feature. Review collected by and hosted on G2.com.

What do you like best about CyberMaxx?

CyberMaxx Managed Security Service is an excellent service to deal with sudden incidents and to provide the proper security to the system. Its managing abilities are commendable in providing the unlimited benefits of behavior analytics. The control on system and incidents is very accurate in giving the up to the mark quality. The tool is beneficial for making the quick decision for implementation and its services are very reliable in controlling the incident details. Moreover, the application provides a flexible blacklisting and whitelisting feature. Review collected by and hosted on G2.com.

What do you dislike about CyberMaxx?

This application is unable to manage the Malware attacks and we are very helpless in dealing with such situations. So, making new progression can solve the problem and it needs a lot of time while managing other security systems. Review collected by and hosted on G2.com.

What problems is CyberMaxx solving and how is that benefiting you?

CyberMaxx Managed Security Service is a very well-developed program in managing the security within our system. The security protocols are fulfilled with great responsibility and we can manage the vulnerabilities with confidence. Nothing can relate to its backing up the system with great support and help to blacklist the unwanted material. Its approach is very comprehensive and we can manage the system within a few minutes. So, the support and management provided by this application is commendable. Review collected by and hosted on G2.com.

JS

Jericho S.

Enterprise (> 1000 emp.)

1/4/2021

"2nd Review: Trusted Partner"

5/5

Describe the project or task CyberMaxx helped with:

Continued Support Review collected by and hosted on G2.com.

What do you like best about CyberMaxx?

Cybermaxx has earned the trust and plays a major role within the Information Security program. Without their continuous support, we would be overwhelmed with all the noise of managing the SIEM and IDS/IPS. Additionally, Cybermaxx is ready in an instant to work with us during any potential incident. Finally, their managed services they provide has become more than a partner relationship but at part of the internal team. Review collected by and hosted on G2.com.

GU

Verified User in Utilities

Mid-Market (51-1000 emp.)

11/1/2019

"Best MSSP we've ever had!"

5/5

Describe the project or task CyberMaxx helped with:

Cybermaxx has been our MSSP for several years now. They have responded far faster than our 2 previous companies. Review collected by and hosted on G2.com.

What do you like best about CyberMaxx?

FAST response AND personal service. Some competitor's discourage calling the SOC and wanted use to go through a TAM. Cybermaxx is much more flexible than some of the larger MSSP companies. Review collected by and hosted on G2.com.

What do you dislike about CyberMaxx?

Not as comprehensive as some MSSPs. Such as endpoint management (quarantine endpoint when detected known threat.) Review collected by and hosted on G2.com.

Recommendations to others considering CyberMaxx:

Talk openly about your concerns and use cases. If you have a current MSSP, put Cybermaxx in-line with the competitor so you can see what your current MSSP is not detecting or alerting on. Review collected by and hosted on G2.com.

What problems is CyberMaxx solving and how is that benefiting you?

Faster detection of threats. Review collected by and hosted on G2.com.