Customers.ai is able to easily extract lead information in a way I did not know possible. It is easy to use, has incredible email open rates and is just so easy to get on the site and use. However, the best part is the account manager Yonan. He has been extremely helpful and always is on top of his stuff. We are lucky to have him! Review collected by and hosted on G2.com.

I wish the emails could be built out a little better, or that that was at least an option. Something like Mailchimp if we wanted to use it that way and add buttons and all manor of other things like that. Review collected by and hosted on G2.com.

Customers.ai is one of the most impressive marketing platforms we’ve worked with. The technology itself is great but what really makes it stand out is the customer support team.

From the start, they’ve been hands-on and incredibly helpful. They really take the time to understand what you’re trying to achieve and offer real strategies to help you get there. It’s rare to find a team this invested in your success.

They’re quick to respond, know the platform inside and out, and genuinely seem to care about how you’re using it. There is a huge focus on ROI and whether it’s helping with ad strategies or walking you through the more advanced features like visitor ID and Klaviyo integrations, they’ve made the experience super easy.

You can tell the company puts a lot of effort into building a strong support system. It's refreshing to see. Review collected by and hosted on G2.com.

I don’t have any big complaints but it would be nice to see a bit more customization for ROI reporting. Review collected by and hosted on G2.com.

I like that Customers.ai has made it a lot easier for our sales and marketing teams to work together on leads and prospecting. The customer journey data and intelligence tools are really helpful for figuring out who we should focus on and how to approach them. What I like best is that instead of just handing over random leads, marketing can now provide us with real data on which prospects are genuinely interested and where they are in the process.

I'll add that it’s also very easy to use. The platform is simple to navigate and the information is clear. We don’t waste time trying to figure out what everything means or get stuck in endless reporting loops. Everything has been really smooth. Review collected by and hosted on G2.com.

I wish there was an option to set up custom dashboards for individual users. It would make tracking specific metrics even easier. Review collected by and hosted on G2.com.

The tool streamlines the process of capturing both new and returning leads. While identifying new prospects is valuable, it’s been particularly exciting to track visitors who return to the site. This return visitor feature has significantly enhanced our outbound email campaigns by targeting individuals already familiar with our brand. As a result, our sales figures have consistently improved. Review collected by and hosted on G2.com.

We've had nothing but a good experience with Customers.ai and love it so far. Review collected by and hosted on G2.com.

When I worked at an agency, Customers.ai was one of the tools that made a big impact, so when I started running my own business, I knew it had to be part of my tool set.

The visitor identification feature is great, but for me, the real value has been in the ad audience tools. We’re really careful with our ad budgets and Customers.ai has made it much, much easier to get specific with our targeting.

Here's an example - we’ve been running ads tied to very niche conventions and have been able to capture visitors who came to the site from our booth or other event marketing efforts.

From there, we’ve been able to build super-focused ad audiences and create lookalike audiences based on those audiences to reach similar groups.

The fact that it integrates directly with both Meta and Google is also a big benefit and huge time saver. No downloading lists, no manual uploads, no privacy concerns. Everything connects and it is really easy to use. Review collected by and hosted on G2.com.

I would like to see the dashboard include some more robust Facebook reporting. Right now, it’s mostly focused on audiences and it would be great to see deeper campaign performance metrics directly in the platform. Review collected by and hosted on G2.com.

The visitor identification component is by far my favorite part and one of the most useful features. I like that we can identify both new and existing customers and follow their journeys across the site. It helps me to get a better sense of what pages people are visiting, how often they’re coming back, and how they’re responding to our content and overall website. The analytics and reporting capabilities are also helpful in terms of seeing who we are capturing and if they are generating revenue. It's super easy to use.

Also, from what I understand, it’s been useful across departments (not just my own). The marketing team is psyched about the lead intelligence info and the ability to create accurate customer profiles has been a big win for lead quality and targeting efforts. Review collected by and hosted on G2.com.

It would be helpful to have more customization options for separating data or reports by team. Review collected by and hosted on G2.com.

I really appreciate that when you sign up and get the service running that there is proactive action on their end to make sure that you're successful. Regular follow ups, support with integration on advertising channels etc. Hailey has been our rep and she has far exceeded our expectations. Review collected by and hosted on G2.com.

My only complaint early on is that there were several leads that followed up with us on our e-mail marketing that had no idea who we were and were annoyed that they were getting e-mails from us. That has since improved. Review collected by and hosted on G2.com.

We've experienced a very high level of customer support. The customers.ai team will jump in and help with just about anything. They're also knowledgeable about lead gen strategy and are a huge help in leveraging more advanced features to maximize the investment.

We use it with a variety of industries to build email lists, identify potential new audiences, and to enrich existing data Review collected by and hosted on G2.com.

The interface continues to improve. When we first started they were creating knowledge base assets so there wasn't enough documentation. Both have improved significantly over the last several months Review collected by and hosted on G2.com.

Customers.ai has a ton of useful features for tracking and understanding who’s visiting your site. It's kind of amazing. The data is detailed and easy to access, and the platform itself is really user-friendly. You don’t have to dig around or spend hours learning it. It's easy to use and the insights are great. Review collected by and hosted on G2.com.

When new features roll out, they need more in-depth tutorials. Review collected by and hosted on G2.com.

When I first looked at Customers.ai, I was looking for something to level up my Messenger marketing campaigns. But what I got went beyond Messenger due to the power of its OmniChat feature. It lets you have chat automation for all the major chat platforms out there and integrates them all in one consolidated inbox, which helps greatly with juggling everything in one place.

All the other features for lead generation and drip campaigns, powered by advanced chat automation, are made even better by OmniChat. I never expected it to be this powerful, and it even automates SMS. Review collected by and hosted on G2.com.

Every now and then, Customers.ai gets changes that may make the interface a bit different. If you don’t see those updates coming, they may take you out of your usual way of doing things. Other than that, I have no complaints. Review collected by and hosted on G2.com.