--- title: CTI Connector Reviews meta\_title: 'CTI Connector Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how CTI Connector works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2 scale: '5' date\_modified: '2026-03-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CTI Connector Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CTI Connector but has limited features. Are you part of the CTI Connector team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core applications. * * * Seller [NovelVox](https://www.g2.com/sellers/novelvox) Discussions [CTI Connector Community](https://www.g2.com/products/cti-connector/discuss) Overview by Himanshu Suri (Product Manager) Show More ## Top-Rated Alternatives [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,622) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/cti-connector/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/29/2025 "CTI connector review" 4/5 What do you like best about CTI Connector? The caller information appears in the form of Screen Pop along with the ability to log calls automatically. Review collected by and hosted on G2.com. What do you dislike about CTI Connector? The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls. Review collected by and hosted on G2.com. What problems is CTI Connector solving and how is that benefiting you? It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chai M.") CM Chai M. Team Leader Mid-Market (51-1000 emp.) 7/23/2024 "CTI Connector Review" 5/5 What do you like best about CTI Connector? Easy to use and user friendly interface. Review collected by and hosted on G2.com. What do you dislike about CTI Connector? It can take time to load under VPN connectivity. Review collected by and hosted on G2.com. What problems is CTI Connector solving and how is that benefiting you? Receiving and answering phone calls from the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of CTI Connector for G2 to provide buying insight. 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