---
title: CSAT.AI Reviews
meta_title: 'CSAT.AI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CSAT.AI works for a business like yours.
aggregate_rating:
  rating_value: 4.9
  review_count: 4
  scale: '5'
date_modified: '2025-12-16'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# CSAT.AI Reviews
**Vendor:** Navedas  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)  
**Average Rating:** 4.9/5.0  
**Total Reviews:** 4
## About CSAT.AI
CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving.




## CSAT.AI Reviews
  ### 1. Helpful tool to collect customer feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 31, 2024

**What do you like best about CSAT.AI?**

The simplistic UI yet powerful features of the platform are a big plus

**What do you dislike about CSAT.AI?**

Currently I have nothing to dislike about the platform. I am yet to find out something.

**What problems is CSAT.AI solving and how is that benefiting you?**

It helps in collecting the feedback from the customers and analyse their sentiments which in turn provides the insights to help improving the customer satisfaction.

  ### 2. The best tool to improve the cast survey responses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 13, 2024

**What do you like best about CSAT.AI?**

It's helping in removing the survey bias and outreach to all the customers.

**What do you dislike about CSAT.AI?**

Currently I have Nothing to highlight about this

**What problems is CSAT.AI solving and how is that benefiting you?**

It's helping in capturing the right customer sentiment and also helping in identifying any areas of concern.

  ### 3. Questions and answers reply without interference.

**Rating:** 4.5/5.0 stars

**Reviewed by:** PRAVIN S. | Data Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2023

**What do you like best about CSAT.AI?**

It will reply fast for the customer questions without much of company's interference

**What do you dislike about CSAT.AI?**

The price I pay for their services are expensive

**What problems is CSAT.AI solving and how is that benefiting you?**

It helps me to track the customer review and helps me to resolve their queries faster than before

  ### 4. Wonderful tool to give live on the go feedback to the agent responses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 25, 2023

**What do you like best about CSAT.AI?**

The ability to review the agents' responses while they are responding to the customer queries!

**What do you dislike about CSAT.AI?**

Nothinf to be disliked for now. It looks wonderful.

**What problems is CSAT.AI solving and how is that benefiting you?**

It helps to identify the gaps and areas where the contact center teams need improvements.



- [View CSAT.AI pricing details and edition comparison](https://www.g2.com/products/csat-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+19%3A49%3A50+-0500&secure%5Bsession_id%5D=ae226f7e-5e23-4e5b-a7ba-095e2f41a2fd&secure%5Btoken%5D=d55a1984aed69993d83bc21503597a4f780a7c5a2110683aa611501d4684b3b6&format=llm_user)

## CSAT.AI Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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