User friend, great customer support and speedy response

Nothing. Great system and never had any issues.

Great service and very reliable.

When I enter a ticket, it immediately gets taken care of. The team works tirelessly to be sure that everything works seamlessly.

I wish that Crexendo could do all things IT.

Crexendo manages everything to do with our telecom system.

The Crexendo sales and support teams have been absolutely wonderful throughout my purchase and onboarding process. They've been quick to offer support and guidance, and went the extra mile to make sure that my internet connection (5G-based) would work with their system. It's been an excllent experience, and Jim Hall (our Cloud Communications Consultant) has been stellar in his support for us!

It's been a great service, we have no compliants.

Crexendo has made VOIP communication easy and seamless. Some of my peers have told me about difficulties with their providers, and I'm happy to say that we haven't had any troubles at all with Crexendo!

Crexendo has been an extremely easy platform to understand, and the onboarding and implementation process was seamless. Jon Butts, our representative, was knowledgeable and supportive throughout the entire process. He guided us every step of the way, making the transition flawless.

we have found no downsides at the moment.

This is our primary phone communication system

We’ve been using Crexendo as our telecom provider for our Contact centers for over 8 years. In that time, our Crexendo account manager (Lorena Rankin) has provided outstanding support and has directly contributed to the success of our hosted contact center offerings.

Nothing glaring. Due to the complexity of some of our requirements it sometimes takes longer than usual for proposal quotes. But Lorena and Crexendo always get us what we need!

Providing us with on prem and cloud based UCS for outsourced contact centers.

That we are able to do most of the programing by ourselves.

We are very happy with Crexendo at the moment.

Auto attendee is great

I love having a dedicated person to go to, such as Carly Uehlein, and the rest of her team are just as amazing! We had a few issues when I first started with my company back in February of this year. Where to start? Crexendo has helped us immensely. They are very easy to get a hold of and respond quickly. First of all, Carly was able to lower our billing to match our needs, who does this? What a great way to retain customer loyalty! Secondly we had a fax issue as Carly and her team discovered why were not able to receive nor send out faxes. Apparently our fax router was out of date, so she sent out a replacement to us at no charge asap. My boss and I requested for having our voice mails sent to our emails instead of our phones, which they did for us asap as well. Just recently one of our employees requested for her business phone line to be forwarded to her cell temporarily, which was done immediately upon request. I could go on, but basically it's been a pleasure to work with such a reliable company and to be able to have a live person to talk to, not a robot. Personal customer service is almost extinct in this day and age, so it's really wonderful to still be able to have that with any company that you are doing business with. Thank you Carly and thank you Crexendo!

That they are not here in our state. It would be nice if they had a location nearby.

Voice mail, change of extensions, fax issues, transferring services, etc.

Crexendo is a cloud based platform and is very easy to manage. We were transitioning our network and voice services and using Crexendo made it easy and seamless to provide VOIP services with minimal disruption to day to day operations. The VIP Portal is easy to use and managing users and their devices are done with ease.

I disliked that we had hardware or headsets for our users that weren't compatible with Crexendo's system. After weeks of troubleshooting we found that the headsets we already had from our previous system weren't quite compatible so we had to purchase new headsets for everyone.

Crexendo is solving our workforce issues with having remote users. Not everyone is in the office these days and the ease of deployment for getting someone up on the Crexendo phone system is quick and easy.

I enjoyed the friendly, professional process from start to finish. I also was captivated by the support posture of Crexendo.

At times, there seemed to be a bit of confusion, but it turned out to be miscommunication and was handled/corrected through virtual discussions.

One of the issues we had with our previous phone vendor was the mobile app. It simply did not work. With Crexendo, we no longer have that issue, and users are loving the flexibility to use their desk phone or mobile app at all times, in office or teleworking.

The Crexendo team is amazing and go above and beyond to support us. You will never find anyone to out hustle Karen Prosser. Their product is second to none and feature rich. Couldn't be happier with our partnership!!

I can't think of any. They guarantee 100% up time, but so far they have delivered. Hard promise to keep, but speaks to their platform.

Crexendo offers me a VOIP platform with Call Center applications and integrations that not only allow me to build my company and support staff with for my customers, but also gives me the right platform to sell to my customers.