My experience with the customer service department has been very pleasant. Kiloh was very helpful as we were reviewing our plan and helped us determine what level of service we need.

The User Interface of the VIP app can be a little difficult to navigate. I don't like AI integration for our use case.

The voicemail transcribing feature is fantastic, we love that we can receive an email with the written voice message

Excellent service I received this staff was very helpful and Carol Kloss was very helpful it was a very simple process

I do not dislike anything everybody was very helpful

Excellent information

I like the ease of the system and how there was a person available at every step of the set up. The performance of how the system integrated with our business needs was amazing! The AI for call recordings have improved my work load!

There is nothing I have experienced in the past 4-5 months that I do not like. Customer service is great, the teams I have worked with are polite and the system performance is out of this world.

Crexendo has helped me stream line my trainings via the call recording options. The breakdown of information and a call summary has made my job easier and more interactive.

Crexendo works great for our needs. With multiple phone lines and the ability to use the app, desk phones, or a web browser, it helps us to do our work as a small nonprofit. Super easy with the portal to change settings or outgoing messages and support is always available when you need them!

The intregration of AI is a new feature that I have not had a chance to try, but gives new capabilities.

Crexendo helps us save time with connecting with participants, donors, and community partners.

Carol and Romina were both very easy and fast to work with. I was able to transfer the phones and start the new system very smoothly with their attentiveness and help.

Nothing to dislike as of now. Everything has worked well up to this point.

Crexendo comes from a local sales rep, Carol Kloss, which is a benefit in itself. I was having problems with my system not working quite often, a customer could not hear us on the other line. Hoping that this new system will solve that issue.

The sales team (Kiloh) is very helpful! The VOIP system is helpful for us.

The app can be hard to navigate. For example, it is hard to find your voicemails and missed calls.

The use of a VOIP system allows us to use our personal cell phones instead of purchasing company phones.

The Crexendo phone system provides an email recording and transcription of a missed call straight to your inbox. It also allows forwarding of your phone to your mobile phone when I'm on the go.

Desk top phone systems are being replaced by cell phones.

Crexendo customer service is wonderful at helping with any issues such as reassigning a phone device and phone number to a different employee.

I like that Crexendo eliminates the need for a receptionist because the AI receptionist effectively answers about 60% of all questions related to our products and services, directs phone calls to the correct department, and weeds out unwanted solicitations. The AI feature is fantastic as it provides more flexibility and saves us time by allowing me to answer phones without being stuck at my desk. The setup was extremely easy and seamless, making the transition smooth. Overall, Crexendo is a better system and I appreciate these features.

nothing yet

I use Crexendo for company phones, eliminating the need for a receptionist. The AI handles about 60% of questions, directs calls to the right department, and weeds out unwanted solicitations. The flexibility and AI features save us time.

I like Crexendo because it provides clean phone systems that give us the ability to communicate effectively with our clients and referral partners. I appreciate mostly the ease of use. I also like the features associated with forwarding calls and managing from our cell phones. The initial setup was very easy thanks to Jim Hall and John McGarry, who were great from beginning to end, ensuring we were comfortable and familiar, and that all our questions were answered.

I have not found anything that I dislike.

I use Crexendo for our office phone system, allowing us to communicate effectively with clients and referral partners. The ease of use and features like call forwarding and mobile management are beneficial.

It will lower our overall bill for services.

We had to add more hardware to do overhead paging.

Better voice quality that allows us to better help our customers.