Our salesman Jim Hall was very knowledgeable and was there for questions throughout the sales process, contract and implementation.

The implementation was effortless. Our project manager Jose Rodriquez was very knowledgeable.

We received the phones promptly and they were literally plug and play. By far the easiest implementation and transition I've ever experienced.

The platform is very user-friendly, and their VIP meetings feature has saved me countless hours that I would have otherwise spent transcribing meeting minutes. The AI summary was spot on.

The overall cost of the cloud-based phone provided vs our old provider has resulted in over $300 per month in savings.

Their customer support was very helpful and easy to communicate with when helping with an issue.

The system was everything it was advertised to be!

Honestly, I haven't encountered any drawbacks while using Crexendo.

As a public transportation provider, having a dependable phone system has been crucial to our daily operations. The inclusion of a VIP meetings app was an unexpected bonus, and it has truly transformed the way we hold our meetings.

We had a terrific Customer Representative, Brenda. She made the transition very easy. Phones were here and set up for the port over day. Everything went smoothly. We were able to have a learning session for all employees and another one for administration. This has never been provided for the last 2 phone company changes. Karen has been there for support when needed, since the change occurred. Our new phone system allows us to see who is using the phone from the screen before passing a call through.

We don't have any complaints at this time.

Consistent phone service was a problem with the previous provider. The "all call" feature is enabled on these phones to find an employee needed on the phone. The voice mail consistently is in our email so it can be forwarded or even read in the portal.

Crexendo has been very helpful from the beginning. Kyle Grier walked us through the process and has been great to work with. Jeannie has went above and beyond to help us with the implementation process and get everything transferred over to the new system.

At this point we have not found anything that we dislike about Crexendo.

Crexendo has helped us to be able to contact multiple offices with a push of a button. They have been a good asset for our company.

I liked the open communication and the organization of the entire process.

I honestly cant think of anything. Maybe a little too persistent, but thats necessary at times.

Helped out business organize with the calls we were receiving.

We were tasked with making a transition in less than a week, normal turnaround time is 30 days. But the Crexendo team made it happen! The information was clear, the team was cooperative and available whenever I had a question. Devices were delivered timely and easy to install. The portal is AWESOME! Jon Butts and Mike Gierut were so great that once the switch happened, (I was out of the office) staff didn't realize a switch had occurred. That's how smooth it was. It was simple to train my staff and set up my field staff with their lines as well. I would recommend Crexendo, if you are in search of a new phone system.

The only thing I don't like about Crexendo - is that we didn't discover them sooner :)

More features with the addition of a portal to make changes as needed on our own

Jon Butts in Sales was consistent and patient. He followed up regularly without being overbearing and was so pleasant to speak with each time. The devices they sent over are the devices that we discussed and they arrived earlier than expected. They were extremely simple to set up.

Mike Gierut from implementation was also very personable as well as consistent in ensuring that we had a smooth transition. We hit a bit of a snag with one of the devices and Mike quickly got IT looped in and Cris Montoya came in and fixed the problem before porting was scheduled to happen.

Everyone involved in the process made it so easy for me to not only choose Crexendo but feel confident in having made the right choice.

So far, there isn't anything that I'm disliking about Crexendo.

Most businesses are moving away from Analog phones and while our business is small and preferred the trust and reliability that analog phones offer, Crexendo really is proving why they are so highly rated. If there is a problem with the system (such as one of the devices not functioning properly) their support team is ready to solve the problem with such a positive attitude for the client!

I would literally shout it from the rooftop if they needed me to when it came to working with Crexendo and the team. They were so friendly and committed to making sure we had the right solution for our VOIP system including revising quotes after we needed to change and add services from our original specs. Adam our initial point of contact would respond to my emails almost immediately it seemed like including while he was away for personal reasons! That is crazy. No one should work while they out of office (I told him as much), but that was just how much they cared about making sure we were taken care of and had all the information we needed when making the decision on what company to work with. When it came to the install, Mike (our installation point of contact) made sure we were all setup to go and it was seamless. They shipped the equipment to us and then we had a virtual meeting to go over everything. Day of changeover, the transition barely caused more than 5 minutes of downtime and that was only because we had to unplug our old phones prior to the porting to plug in the new ones. But then Mike was right on it making sure everything was working and in less than 30 minutes the day of porting, we were done and it was over. After the new service was up and running, both Adam and Mike have reached out to make sure it was working properly and that we were having no issues and continue to do so even weeks after the transition. They've also made sure we know how to contact support if we ever need it. Given my experience with other companies, I would 100% never hesitate to recommend Crexendo to others looking for similar services. It was certainly the best and right choice for us.

Absolutely nothing. Again they were so easy to communicate with and then work with, that there was never a problem they couldn't solve for us very quickly.

Crexendo made sure we had an affordable VOIP option and that is very beneficial when you are a mostly grant funded operation. We don't have a lot room in our budget for excessive operational expenses.

The process started with consulting with our sales representative Kimberly. Our office was coming from a hybrid VOIP and traditional phone system. We were concerned about implementation and employee user learning curve. There were other competitors, some less expensive, some more expensive. However, it seemed like Crexendo had a balanced mix of features and support that fit what we were looking for. Kimberly has been very responsive to email communications and ensure any last minute changes to the service agreement were reflected timely.<br><br>Our implementation specialist Karoline was very communicative and helped push things through in a timely manner once we were ready to pull the trigger. It was very helpful to be assigned to one implementation specialist to help iron out the kinks while we setup.<br><br>We had some specific needs on how we wanted to setup our incoming vs. outgoing faxes. It took a few tries to get everything ironed out. However, I was very pleased with how receptive the Crexendo team was to ensure everything was setup the way we wanted.

Crexendo allows you to make calls via dedicated VOIP phone, mobile, or in Chrome. I have found that some callers may find it difficult to hear me when I am using Chrome vs. mobile app. However this could be due to limitations of the computer microphone.<br><br>Admittedly I am still fairly new to the ecosystem so I cannot prove a fair assessment of any negative aspects that may manifest over time.

Ease of deployment of devices moving from traditional phones to VOIP.

The immediate follow-up to questions I had and issues that arose by Mary Jenkins and Carol Kloss allowed me to make decisions quickly and move forward.

So far, nothing. Every aspect of managing our phone system has been improved without a single user complaint.

We are a non-profit that provides diverse services to our clients. Getting our clients to the right service provider has always been a high maintenance operation. Crexendo has made management of that process simple and reduced the load on our IT staff and allowing individual teams to better manage their customer interactions.

Working with Karen at Crexendo has been an absolute pleasure. Their team is highly experienced, professional, and incredibly responsive. They handle every request with efficiency and care, making collaboration seamless and enjoyable. They really are great at what they do and genuinely great to work with.

I have nothing but great things to say about my experience

We needed a quick, and cost effective solution at the Boston Airport for the Chic Fil E'. Karen at Crexendo satisfied all of our requirements.