Phone system tailored to my business needs. Not very expensive.

The handsets we originally ordered weren't great, so we upgraded to a different phone model

More reliable phone system with greater flexibility.

Crexendo is great because they offer a more personal level of service than most VOIP companies, and have been quickly accessible when we needed help. Our sales rep Carol is also very responsive and friendly, quick to serve when we need a new unit, or a replacement.

The only downside is that it does not integrate with our CRM, but it does integrate with most others.

We need a professional business number with multiple lines that enables us to catch every call and we're achieving that.

A telecom vendor referred me to Crexendo. a year ago. We have steadily been adding users, and Kiloh worked with us recently to consolidate the term date for all our numbers into a single date and worked out a great renewal deal for us as well :)

Provisioning new numbers is still a manual process, but you can create/edit/delete/assign users to numbers through the portal easily.

Centrally administered US phone numbers for overseas workers initially and now for US users since we just ditched our hardware PBX system.

Their SMS system is surprisingly good; we use it to reach out to our customers all the time.

I have not found anything that i dislike about Crexendo!

Crexendo has solved our costly PBX that we have inhouse. We have managed to save money, implement a no no-nonsense voip system, and finally remove our costly PBX. Jon Butts was able to understand my needs and help us implement a system that was right for our company. Jon walked through everything with an incredible attention to detail that we needed as a touring agency in Zion. If you ever get Jon as an Account Executive he will absolutely treat you right and follow up with you to make sure your system has been implemented properly. Excellent Account Executive!

Carly Uehlein has been the most helpful at Crexendo. When we needed something for our business, she jumped right in and made sure we got what we needed for our business to function successfully.

The only downfall of Crexendo is the term of the contract.

A shorter contract period should be offered.

n/a

Sound quality. On a call, it sounds like we are speaking to someone in the same room.

Minor learning curve to explore and use options.

Better tracking of calls. Eliminated need for professional call service, which had declined in recent years.

We like the web interface, Crexendo VIP Mobile app, and the 24/7 customer support. One of the main reasons we chose Crexendo was that they are US based.

The only downside is if we have an ISP outage at our location we would have an interuption at our office location. What's good is that we can take our phones to another location and resume taking calls. That was one of the main reasons we went with Crexendo in 2020 during the beginning of the pandemic. It gave us peace of mind to know we could have our employees able to work from home if need be.

Being able to make receive calls on our mobile devices as if we were sitting at our desks has been very beneficial. When we are away from our desks and not having to send callers to voicemail has benefited our consumers as well.

Crexendo is a very simple to use telephone VOIP system.. Very reliable and effcient. Customer Service is excellent, they are very patient when dealing with any issue. Onboarding is very easy and when new telephones are need they already come pre provisoned. Just plug and play. The training is explained in laymen's terms and very clear.

Karen Posser, the Channel Sles Manager is incredible, always there for us.

Cannot think of a single thing that we dislike.

Lower cost which in turn helps us out helping the community.

The staff, especially Carly Uehlein. The ease of use of the webportal. The price is also excellent for the business budget. Crexendo's uptime holds well.

I have to say you need to get a better SLA. The 24 hr turn around on items that I should be able to do my would be helpful. Other then that, there is nothing to dislike.

Cost reduction, Theresa Weitzel did a great job bringing the team together to explain where we were at in terms of contract and how they could help us reduce costs.

Move your phone to Crexendo and take back control of your systems. I have moved 2 of my 13 locations to Crexendo so far and it's been a dream. No more phone vendors from outside. No more fax machines printing out 20+ spams a day. No more dropped calls because Mediacom, Xfinty, Cox, Spectrum, etc is having signal issues again and you have to restart everything for the 4 time today. My boss's are very old school and have resisted changing over to a VoIP system but this has won them over. And the best part is we can do this all in house and no need for anymore outside vendors other than the ISP.

Nothing. Haven't found anything that I don't like yet.

Dropped calls and problems with faxing. We have always had a problem with fax machines and lossing faxes because of timeout issues.