Very easy to get ahold of and will go out of the way to try and resolve any problems we may have. Ordered a couple new phones from Carly and she had them shipped out the next day!

Nothing I can think of. If we have had issues (which have been very few in the couple years we used them), they are quick to resolve.

We used Verizon phones when we switched to Crexendo and they got everything converted perfectly. Randomly 2 years later the Verizon phones defaulted back to their settings so we had to redo everything. We decided to get phones from Crexendo to not have this issue in the future.

The system is easy to use and the support you get is amazing.

At this time there are not any dislikes and the items that had any issues were quickly resolved.

Crexendo solved our problems with being able to have a way for customers to leave a voicemail if we cannot answer the phone. This has allowed us to have better customer service available for our customers.

Phone system tailored to my business needs. Not very expensive.

The handsets we originally ordered weren't great, so we upgraded to a different phone model

More reliable phone system with greater flexibility.

Crexendo is great because they offer a more personal level of service than most VOIP companies, and have been quickly accessible when we needed help. Our sales rep Carol is also very responsive and friendly, quick to serve when we need a new unit, or a replacement.

The only downside is that it does not integrate with our CRM, but it does integrate with most others.

We need a professional business number with multiple lines that enables us to catch every call and we're achieving that.

A telecom vendor referred me to Crexendo. a year ago. We have steadily been adding users, and Kiloh worked with us recently to consolidate the term date for all our numbers into a single date and worked out a great renewal deal for us as well :)

Provisioning new numbers is still a manual process, but you can create/edit/delete/assign users to numbers through the portal easily.

Centrally administered US phone numbers for overseas workers initially and now for US users since we just ditched our hardware PBX system.

Their SMS system is surprisingly good; we use it to reach out to our customers all the time.

I have not found anything that I dislike about Crexendo!

Crexendo has solved our costly PBX that we have inhouse. We have managed to save money, implement a no-nonsense VoIP system, and finally remove our costly PBX. Jon Butts was able to understand my needs and help us implement a system that was right for our company. Jon walked through everything with an incredible attention to detail that we needed as a touring agency in Zion. If you ever get Jon as an Account Executive he will absolutely treat you right and follow up with you to make sure your system has been implemented properly. Excellent Account Executive!

Carly Uehlein has been the most helpful at Crexendo. When we needed something for our business, she jumped right in and made sure we got what we needed for our business to function successfully.

The only downfall of Crexendo is the term of the contract. A shorter contract period should be offered.

n/a

Sound quality. On a call, it sounds like we are speaking to someone in the same room.

Minor learning curve to explore and use options.

Better tracking of calls. Eliminated need for professional call service, which had declined in recent years.

We like the web interface, Crexendo VIP Mobile app, and the 24/7 customer support. One of the main reasons we chose Crexendo was that they are US based.

The only downside is if we have an ISP outage at our location we would have an interruption at our office location. What's good is that we can take our phones to another location and resume taking calls. That was one of the main reasons we went with Crexendo in 2020 during the beginning of the pandemic. It gave us peace of mind to know we could have our employees able to work from home if need be.

Being able to make and receive calls on our mobile devices as if we were sitting at our desks has been very beneficial. When we are away from our desks and not having to send callers to voicemail has benefited our consumers as well.

Crexendo is a very simple to use telephone VOIP system.. Very reliable and efficient. Customer Service is excellent, they are very patient when dealing with any issue. Onboarding is very easy and when new telephones are needed they already come pre-provisioned. Just plug and play. The training is explained in laymen's terms and very clear. <br><br>Karen Posser, the Channel Sales Manager is incredible, always there for us.

Cannot think of a single thing that we dislike.

Lower cost which in turn helps us out helping the community.