Modern technology and incredibly helpful and knowledgeable people. Carol is absolutely the best and most caring account manager we have and Tammy was incredible during our setup.

This survey requires an input for this question, otherwise I'd say "n/a".

Clear voice lines, auto attendant to better direct customers we serve, lack of voicemail.

They have a great team and sales manager Jim Hall made it easy for me to understand the product!

None as of the moment, but maybe just having to pay initial payment even before service is conducted.

It basically helps me see and analyze all incoming calls and manage how we handle these calls per department.

The product is user friendly, but the best part is the people. Jon Butts has been phenomenal since the first telephone conversation. He is well versed in the product he sales and always available when I have questions. He made the entire process mush easier than I thought possible.

Haven't found any dislikes so far. The product is very good.

Everything is much more streamlined. Our old system was Analog, so being able to update to this type of VoIP has been a game changer for us. The ease of use when communicating has added time to our already over busy schedules.

We have been loyal Crexendo customers for several years because of the excellent service and the product itself. Lorena and Clarke introduced us to the system and have made each and every process seamless. The support staff are second to none and they assist you quickly and accurately.

There are zero downsides to this system and the support that we have received.

I have no complaints about Crexendo. The combination of an excellent product and a fantastic team truly makes it outstanding.

The system integrates seamlessly with our answering service, helping us save both time and resources. It truly is an ideal solution for our needs.

Live support and quick resolution times.

Frequent outages and connectivity issues.

Crexendo Web Phone eliminates manual dialing inefficiencies.

What I like best about Crexendo is the excellent customer service provided by my account representative, Kiloh Smith. Kiloh keeps me well-informed, responds promptly to all inquiries, and demonstrates outstanding knowledge of both the products and the telecommunications industry. His professionalism and consistency make managing my account a smooth and positive experience. I truly appreciate the personal attention and expertise he brings to every interaction.

The only area I would like to see improved is the hold time when calling in for support. While the service is great once connected, shorter wait times would make the overall experience even better.

Toll-free numbers on my websites and my Crexendo app on my cell phone to mask my cell phone number which provides a more professional appearance.

What I appreciate the most about Crexendo is their outstanding support. Unlike most vendors I have worked with, I consistently receive same-day responses, sometimes even within the hour. Whenever I reach out, the entire team is ready to provide assistance and guidance.

This level of support is crucial for me because of the demands of my job. Occasionally, emergencies arise where I need to set up a specific service under a tight deadline. Based on my experience with Crexendo, I feel confident that I can depend on them in these time-sensitive situations.

Beyond their support, the service itself is excellent from an administrative standpoint. I value the wide range of options and features available for managing phone numbers, assignments, voicemails, and more.

At this time, I haven't had any negative experiences with Crexendo. As I mentioned before, there are many options and features available for managing phone lines.

Occasionally, it can be a bit confusing or even overwhelming to figure out what each feature does when setting up a specific configuration. However, that might just be my personal experience and it all comes down to getting familiar with the system like all things, and it's not as much of an issue as it may sound. Thanks to the excellent support, it's easy to get clarification on how to achieve a particular setup, whether by reaching out directly or by consulting the supporting documentation.

Crexendo addresses our need to have office phone lines available via VoIP, which can also be integrated with services like Teams or accessed through a mobile app. This flexibility is highly beneficial for us, as it allows the choice between using a traditional desk phone or a software-based number, depending on our needs.

I can’t say enough great things about Carly and Karoline from the Crexendo migration team — they have been phenomenal throughout this entire migration process! From start to finish, their professionalism, patience, and dedication have made what could have been a stressful experience feel smooth and completely manageable. Every single time I’ve reached out — whether by email or with a quick question — they’ve responded immediately with such a helpful, positive attitude. They’ve answered every question I had (and there were quite a few), always taking the time to ensure I fully understood each step. Even more impressive, they resolved every single issue I encountered — quickly, efficiently, and with zero hassle on my end.

It’s rare to find support that is this responsive, knowledgeable, and genuinely kind. Carly and Karoline went above and beyond at every stage, and I’m so grateful for their support. Thank you both for making this transition not only successful but actually enjoyable!

I do not have 1 single complaint about Crexendo

Our phones were extremely outdated, behind in technology and not capable of sustaining service after migration. Carly & Karoline reached out, provided us with an easy option of phones to replace ours and made sure we are functioning properly.

Our salesman Jim Hall was very knowledgeable and was there for questions throughout the sales process, contract and implementation.

The implementation was effortless. Our project manager Jose Rodriquez was very knowledgeable.

We received the phones promptly and they were literally plug and play. By far the easiest implementation and transition I've ever experienced.

The platform is very user-friendly, and their VIP meetings feature has saved me countless hours that I would have otherwise spent transcribing meeting minutes. The AI summary was spot on.

The overall cost of the cloud-based phone provided vs our old provider has resulted in over $300 per month in savings.

Their customer support was very helpful and easy to communicate with when helping with an issue.

The system was everything it was advertised to be!

Honestly, I haven't encountered any drawbacks while using Crexendo.

As a public transportation provider, having a dependable phone system has been crucial to our daily operations. The inclusion of a VIP meetings app was an unexpected bonus, and it has truly transformed the way we hold our meetings.

We had a terrific Customer Representative, Brenda. She made the transition very easy. Phones were here and set up for the port over day. Everything went smoothly. We were able to have a learning session for all employees and another one for administration. This has never been provided for the last 2 phone company changes. Karen has been there for support when needed, since the change occurred. Our new phone system allows us to see who is using the phone from the screen before passing a call through.

We don't have any complaints at this time.

Consistent phone service was a problem with the previous provider. The "all call" feature is enabled on these phones to find an employee needed on the phone. The voice mail consistently is in our email so it can be forwarded or even read in the portal.