--- title: Creatio Reviews meta_title: 'Creatio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 383 reviews by the users' company size, role or industry to find out how Creatio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 383 scale: '5' date_modified: '2026-10-22' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Creatio Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Creatio, leading to streamlined processes and enhanced efficiency in sales operations. (32 mentions)
Users value the efficiency of Creatio, enhancing sales operations and minimizing errors through customizable automation. (21 mentions)
Users praise the high customizability of Creatio, making it easy to adapt the platform to specific needs. (19 mentions)
Users value the unlimited customization options in Creatio, enabling tailored solutions without requiring developer skills. (19 mentions)
Users value the extensive customization options of Creatio, enabling tailored solutions even without technical skills. (17 mentions)
Users note a significant learning curve with Creatio, requiring training and support for effective setup. (10 mentions)
Users find missing features in Creatio, such as limited reporting and inefficient contact management, affecting productivity. (10 mentions)
Users find the limited selection of features in Creatio constraining, despite some useful applications available. (8 mentions)
Users express frustration over limited customization, noting outdated documentation and unintuitive button placements hinder productivity. (6 mentions)
Users find the limited app options and lack of customization for service businesses frustrating when using Creatio. (5 mentions)

5 Pros or Advantages of Creatio

5 Cons or Disadvantages of Creatio

Creatio Reviews (383)

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Reviews

Creatio Reviews (383)

View 2 Video Reviews
4.6
383 reviews
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Camila B.
CB
Camila B.
Arquitecta freelance
Small-Business (50 or fewer emp.)
"Fantastic no code"
5/5
What do you like best about Creatio?

The scope and professionalism, the neatness Review collected by and hosted on G2.com.

What do you dislike about Creatio?

I don't think it has any disadvantages, it's very useful in my life. Review collected by and hosted on G2.com.

Alona A.
AA
Alona A.
Cluster Sales and Marketing Coordinator
Mid-Market (51-1000 emp.)
"Great tool for marketing tasks and lead generation."
5/5
What do you like best about Creatio?

I like that I can track and manage leads easy. Also, it's great to build campaigns and check results fast. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Nothing really bad. I like the platform a lot. Maybe reports setup could be clearer sometimes. Review collected by and hosted on G2.com.

Yuliya B.
YB
Yuliya B.
Business Analyst
Small-Business (50 or fewer emp.)
"Flexible and powerful tool to cover all kind of business needs"
4/5
What do you like best about Creatio?

It provides easy-to-use and friendly user interface, provides lots of instruments to customize for client needs, has lots of services to connect with Review collected by and hosted on G2.com.

What do you dislike about Creatio?

It can be hard for a no code developer to learn the system Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Smooth Onboarding and Easy to Adopt"
5/5
What do you like best about Creatio?

Creatio is the most adoptable CRM I have ever seen. I find it really challenging with most CRM systems to get to know the platform as it has robust functionality; however, with Creatio it was really simple as it has No-code customization. I was using Creatio daily, and it was a great experience. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Would love even more ready-to-use templates, but customization is easy with no-code tools. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Using Creatio for sales and marketing purposes"
5/5
What do you like best about Creatio?

It is truly valuable to have all data for Marketing, Customer Service, and Sales departments in one place, as it provides a full overview of all client interactions and a comprehensive understanding of the situation. I also appreciate the ability to customize the platform with no-code tools, making it easy to implement changes, create dashboards. Dashboards are always a crucial part, and it is great I can do it myself easily. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Overall, it has been a great experience. However, from my perspective, there are occasional minor improvements that could enhance usability, but nothing that significantly impacts the platform’s efficiency. Review collected by and hosted on G2.com.

Verified User in Government Administration
IG
Verified User in Government Administration
Small-Business (50 or fewer emp.)
"A platform I've dedicated 11 years to"
5/5
What do you like best about Creatio?

No-code development is the best! It's business processes, it's Freedom UI, it's analytics and dynamic groups. And how it all works together Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Quality and speed of support, some complexity in working with access rights. Review collected by and hosted on G2.com.

Wadsworth P.
WP
Wadsworth P.
Director of Marketing
Mid-Market (51-1000 emp.)
"This was super informative for me as our credit union are currently onboarding Creatio."
4/5
What do you like best about Creatio?

The marketing courses were very informative. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

I lack patience, so I would like to dive fully in. So my biggest issue is how many different plug ins I want. Review collected by and hosted on G2.com.

Sebastian P.
SP
Sebastian P.
Small-Business (50 or fewer emp.)
"Diversity"
4/5
What do you like best about Creatio?

variety of applications and vast possibilities Review collected by and hosted on G2.com.

What do you dislike about Creatio?

I've been using it for too short a time to write something Review collected by and hosted on G2.com.

Vincent T.
VT
Vincent T.
Founder
Small-Business (50 or fewer emp.)
"True nocode crm"
4.5/5
What do you like best about Creatio?

Speed to getting moving and the partner centric architecture means time and cost to business value is super low/fast Review collected by and hosted on G2.com.

What do you dislike about Creatio?

I'd like to customise the ui design more easily Review collected by and hosted on G2.com.

JT
Jose T.
Mid-Market (51-1000 emp.)
"Mi no código"
5/5
What do you like best about Creatio?

The simple and straightforward changes completely the way of doing innovation Review collected by and hosted on G2.com.

What do you dislike about Creatio?

That everyone sees it so simply puts pressure on releasing topics very quickly. Review collected by and hosted on G2.com.