--- title: Creatio Reviews meta\_title: 'Creatio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 359 reviews by the users' company size, role or industry to find out how Creatio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 359 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Creatio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Creatio, enabling quick implementation and seamless customization for their business needs. [(32 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1469766&qs=pros-and-cons#reviews) Users value the **efficiency** of Creatio, enabling quick implementation and seamless customization for their business needs. [(21 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1465686&qs=pros-and-cons#reviews) Users value the **customizability** of Creatio, enabling tailored processes and effective support for business needs. [(19 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466122&qs=pros-and-cons#reviews) Users appreciate the **facility to customize** Creatio, allowing for tailored solutions that enhance business processes and efficiency. [(19 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466142&qs=pros-and-cons#reviews) Users value the **extensive customization options** of Creatio, enhancing their ability to tailor solutions to specific needs. [(17 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466261&qs=pros-and-cons#reviews) Users find the **learning curve steep** , often needing training and support to effectively use Creatio. [(10 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1469384&qs=pros-and-cons#reviews) Users are disappointed by the **missing features** in Creatio, particularly in advanced analytics and contact upload options. [(10 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1469375&qs=pros-and-cons#reviews) Users find **limited features** in Creatio, particularly in analytics and marketplace app selection, hindering comprehensive functionality. [(8 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466023&qs=pros-and-cons#reviews) Users find **limited customization** options in Creatio, hindering the ability to tailor designs to specific needs. [(6 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466426&qs=pros-and-cons#reviews) Users find **limited options** in Creatio hinder flexibility, particularly for service businesses needing custom solutions and efficient contact uploads. [(5 mentions)](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1468711&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Creatio ##### 1. Ease of Use Users appreciate the **ease of use** of Creatio, enabling quick implementation and seamless customization for their business needs. [ See 32 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1469766&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne S.") SS Suzanne S. Mid-Market (51-1000 emp.) 5.0/5 "Agile, Flexible, and User-Friendly—No Complaints!" What do you like about Creatio? Agile and flexible, a great UI, good team to support ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Versatile and User-Friendly Tool with Plenty of Uses" What do you like about Creatio? It has plenty of uses, user friendly. I don’t really know about the downsides ##### 2. Efficiency Users value the **efficiency** of Creatio, enabling quick implementation and seamless customization for their business needs. [ See 21 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1465686&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne S.") SS Suzanne S. Mid-Market (51-1000 emp.) 5.0/5 "Agile, Flexible, and User-Friendly—No Complaints!" What do you like about Creatio? Agile and flexible, a great UI, good team to support ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "The most cost effective CRM on the market." What do you like about Creatio? We’ve been using Creatio Sales CRM for over a year, and it has significantly improved how we manage leads, opportunities, and our entire sales pipelin ##### 3. Customizability Users value the **customizability** of Creatio, enabling tailored processes and effective support for business needs. [ See 19 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great CRM platform" What do you like about Creatio? What stood out most for me was how adaptable the platform is. Working with the marketing team, we had a fair few specific requirements around lead rou ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "The most cost effective CRM on the market." What do you like about Creatio? We’ve been using Creatio Sales CRM for over a year, and it has significantly improved how we manage leads, opportunities, and our entire sales pipelin ##### 4. Customization Users appreciate the **facility to customize** Creatio, allowing for tailored solutions that enhance business processes and efficiency. [ See 19 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466142&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great CRM platform" What do you like about Creatio? What stood out most for me was how adaptable the platform is. Working with the marketing team, we had a fair few specific requirements around lead rou ![Ilona B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ilona B.") IB Ilona B. Small-Business (50 or fewer emp.) 5.0/5 "this system provides great opportunities for business development." What do you like about Creatio? The best thing for me is easy customization, and a know-how solution that allows me to write complex business processes in an easy way As a person wh ##### 5. Customization Options Users value the **extensive customization options** of Creatio, enhancing their ability to tailor solutions to specific needs. [ See 17 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466261&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great CRM platform" What do you like about Creatio? What stood out most for me was how adaptable the platform is. Working with the marketing team, we had a fair few specific requirements around lead rou ![Yuliya B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuliya B.") YB Yuliya B. Small-Business (50 or fewer emp.) 4.0/5 "Flexible and powerful tool to cover all kind of business needs" What do you like about Creatio? It provides easy-to-use and friendly user interface, provides lots of instruments to customize for client needs, has lots of services to connect with ### 5 Cons or Disadvantages of Creatio ##### 1. Learning Curve Users find the **learning curve steep** , often needing training and support to effectively use Creatio. [ See 10 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1469384&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great CRM platform" What do you dislike about Creatio? Nothing major to flag really. A few quirks here and there during initial setup, but nothing that couldn’t be sorted. Overall I’ve got a lot of respect ![Yuliya B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuliya B.") YB Yuliya B. Small-Business (50 or fewer emp.) 4.0/5 "Flexible and powerful tool to cover all kind of business needs" What do you dislike about Creatio? It can be hard for a no code developer to learn the system ##### 2. Missing Features Users are disappointed by the **missing features** in Creatio, particularly in advanced analytics and contact upload options. [ See 10 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1469375&qs=pros-and-cons#reviews) See Related User Reviews ![Miguel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel C.") MC Miguel C. Small-Business (50 or fewer emp.) 5.0/5 "Vera good CRM" What do you dislike about Creatio? Documentation gaps: Some areas of the documentation can be either outdated or lacking in detail, which can slow down development or troubleshooting—e ![D L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D L.") DL D L. Mid-Market (51-1000 emp.) 3.0/5 "Great product" What do you dislike about Creatio? Limited social media integration is a goncern ##### 3. Limited Features Users find **limited features** in Creatio, particularly in analytics and marketplace app selection, hindering comprehensive functionality. [ See 8 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466023&qs=pros-and-cons#reviews) See Related User Reviews ![Miguel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel C.") MC Miguel C. Small-Business (50 or fewer emp.) 5.0/5 "Vera good CRM" What do you dislike about Creatio? Documentation gaps: Some areas of the documentation can be either outdated or lacking in detail, which can slow down development or troubleshooting—e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Efficient CRM Solution" What do you dislike about Creatio? Creatio's reporting capabilities lack advanced analytics, limiting in-depth insights. ##### 4. Limited Customization Users find **limited customization** options in Creatio, hindering the ability to tailor designs to specific needs. [ See 6 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1466426&qs=pros-and-cons#reviews) See Related User Reviews ![Miguel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel C.") MC Miguel C. Small-Business (50 or fewer emp.) 5.0/5 "Vera good CRM" What do you dislike about Creatio? Documentation gaps: Some areas of the documentation can be either outdated or lacking in detail, which can slow down development or troubleshooting—e ![Vincent T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent T.") VT Vincent T. Small-Business (50 or fewer emp.) 4.5/5 "True nocode crm" What do you dislike about Creatio? I'd like to customise the ui design more easily ##### 5. Limited Options Users find **limited options** in Creatio hinder flexibility, particularly for service businesses needing custom solutions and efficient contact uploads. [ See 5 mentions ](https://www.g2.com/products/creatio/reviews?filters%5Bsentiment_snippet%5D=1468711&qs=pros-and-cons#reviews) See Related User Reviews ![Christian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian S.") CS Christian S. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use, Unlimited customization." What do you dislike about Creatio? Some limitation in the elements, like the one to display growth metrics NP Nynke P. Small-Business (50 or fewer emp.) 5.0/5 "Strong CRM to support the Sales Process" What do you dislike about Creatio? Hoping for ways to upload individual contacts from phone or outlook instead of full synchronization. This would make data entry more efficient, instea NP Nynke P. Small-Business (50 or fewer emp.) 2/27/2020 "Strong CRM to support the Sales Process" 5/5 What do you like best about Creatio? In order to use the platform to support our sales process, our organization has required quite a bit of customization. Creatio has proven to be the partner for us by accommodating and customizing our sales process where needed. It has been a very pleasant experience to work with our Customer Service Manager, very impressed with the high level of support and understanding of our business in a short time. The platform is user friendly with a great user interface, easy to navigate and the training provided is extensive. Creatio offers a wide selection of Apps in their marketplace to integrate with the platform, therefore creating great opportunity for expanding the functionality. Though our sales team has only just started to adopt the platform into their daily routines, we foresee a long-term relationship with Creatio, improving our sales process, lead management and marketing campaigns. Review collected by and hosted on G2.com. What do you dislike about Creatio? Hoping for ways to upload individual contacts from phone or outlook instead of full synchronization. This would make data entry more efficient, instead of entering a contact in cell phone and then in Creatio. Our team works from their cell phones. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Automating our sales process, actively pursuing outstanding leads and sending marketing campaigns targeting customer needs. Review collected by and hosted on G2.com. Show More Response from Dana Kozubska of Creatio [Editedit](https://www.g2.com/survey_responses/creatio-review-4131147/official_response/edit) Thank you for the review, Nynke! We're happy to provide you with the necessary CRM and toolset to help bring your sales, lead management and marketing to the next level. Appreciate your feedback. 2/27/2024 Current UserValidated ReviewerSource: Organic JL Joao Vicente L. Small-Business (50 or fewer emp.) 2/7/2024 "User-friendly CRM" 4.5/5 What do you like best about Creatio? User-Friendly Interface: Creatio boasts an intuitive and user-friendly interface, making it easy for both new users and experienced professionals to navigate the platform efficiently. The drag-and-drop interface for building processes and workflows simplifies automation tasks. Versatile Functionality: Creatio offers a wide range of features beyond traditional CRM functionalities. It includes tools for sales, marketing, and service automation, as well as process management and analytics capabilities. This versatility allows businesses to manage various aspects of their operations within a single platform. Automation and Customization: The software provides robust automation capabilities, enabling users to automate repetitive tasks, streamline processes, and improve efficiency. Additionally, Creatio offers extensive customization options, allowing users to tailor the system to their specific business needs without extensive coding knowledge. Integration Capabilities: Creatio offers seamless integration with popular third-party applications and services, such as Microsoft Outlook, Google Workspace, and various marketing automation tools. This integration capability facilitates data synchronization and ensures a smooth workflow across different platforms. Analytics and Reporting: Creatio provides advanced analytics and reporting tools that empower users to gain insights into their business performance. The platform offers customizable dashboards, real-time reporting, and predictive analytics features, enabling data-driven decision-making and strategic planning. Review collected by and hosted on G2.com. What do you dislike about Creatio? What could be improved: Cost: While Creatio offers a comprehensive set of features, its pricing plans may be considered relatively high for small and medium-sized businesses with limited budgets. Some businesses may find it challenging to justify the cost compared to other CRM solutions on the market. Learning Curve: Despite its user-friendly interface, mastering all the functionalities of Creatio can require a significant learning curve, particularly for users with limited technical expertise. Providing more comprehensive training resources or tutorials could help users make the most of the platform more quickly. Mobile App: While Creatio offers a mobile app for on-the-go access, some users have reported limitations in terms of functionality and usability compared to the desktop version. Enhancements to the mobile app, including improved performance and feature parity with the desktop version, could enhance the user experience for mobile users. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Sales Process - Creatio automates sales workflows, from lead generation to deal closure, streamlining processes and ensuring a consistent and timely sales journey. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Braj Raj Singh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braj Raj Singh K.") BK Braj Raj Singh K. Application Engineer -II Small-Business (50 or fewer emp.) 1/31/2024 "Fantastic product to streamline/automate your business flows" 5/5 What do you like best about Creatio? A user can easily define flow and automate their daily repeated work. Automated emails, notification, conditional approval are easily configurable. Track changes of records can e maintained. Dynamic and interactive reports can be created with out of the box dashboards configuration I would suggest to at least have a demo of your requirement once if you choosing a CRM or an automation tool for an organisation Review collected by and hosted on G2.com. What do you dislike about Creatio? There are limitations in every software tools So do we have in creatio. At some place user want to have more analytics and automation where sometimes creatio cannot achieve it Be can achieve it by integrating with other tools but it will cost extra Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Automation of helpdesk query Routing of emails and call to their respective departments Automation of emails (templated) Defining work flow in an department Inventory management Leave management Salary calculation Invoice generation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Eric G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric G.") EG Eric G. Mid-Market (51-1000 emp.) 2/7/2024 "An exceptional product for streamlining and automating your business workflows." 5/5 What do you like best about Creatio? The efficiency and swiftness with which my team can address our organization's most challenging issues are unmatched! It has seamlessly integrated into our business operations, optimizing numerous processes throughout our organization and consolidating all users onto a single platform as the ultimate source of truth. Review collected by and hosted on G2.com. What do you dislike about Creatio? I don't remember anything that I dislike. Perhaps just adding more and more features for artificial intelligence. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? This powerful platform significantly enhances efficiency and productivity by seamlessly managing various processes and automating tasks. It's a valuable asset for streamlining workflows, ensuring smoother operations, and boosting overall productivity. With user-friendly features and advanced automation capabilities, our tool empowers businesses to achieve optimal results in process management, making it an indispensable ally in the quest for operational excellence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/2/2024 "Business Process Streamliner : Creatio" 5/5 What do you like best about Creatio? Creatio's robust customization options, which allow tailoring processes to specific business needs. Additionally, the platform's analytics and reporting tools contribute to informed decision-making, enhancing overall efficiency. The responsive customer support is also frequently praised for addressing queries promptly. Review collected by and hosted on G2.com. What do you dislike about Creatio? Integration complexities with certain legacy systems and limited third-party app. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Creatio addresses challenges in business process management, streamlining workflows, and enhancing overall efficiency. Review collected by and hosted on G2.com. Show More 10/16/2024 Validated ReviewerIncentivizedSource: G2 invite JS Jeremy S. Mid-Market (51-1000 emp.) 1/26/2024 "Creatio Review: Good CRM Solution" 5/5 What do you like best about Creatio? Creatio is very powerful, housing many different useful functions and tools that track sales and customer data. When it comes to analytics, Creatio offers numerous options to display data that fits most, if not all, of our needs. Our company really likes the "activities" tab/feature of the platform. We use this heavily to plan out visits, appointments, repairs, etc. The platform also does a good job performance wise on both desktop and mobile environments. Having the mobile option is nice as it allows sales personnel in the field (Salesmen, Merchandisers, Drivers, etc) to use the platform via mobile devices, in contrast to a desktop only environment. Review collected by and hosted on G2.com. What do you dislike about Creatio? While this isn't much of a downside, here is one thing to note if you are a team or person new to Creatio: If you're taking on a role at your company as a Creatio admin, at first it may take a little bit to get used to the system and comprehend it fully. Creatio is a platform with a lot of uses and features, so naturally there is going to be learning involved to get a good understanding of the system. Nonetheless, Creatio provides numerous documents, articles, trainings, and FAQ's that help greatly with using, learning, and administering the platform. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Scheduling: Creatio gave us a proper and efficient means of scheduling work related tasks. Helps us to manage availability, schedule meetings/visits, and general work tasks. This is great as is behaves as a central hub for sales employees to manage their workdays to prevent potential scheduling conflicts, mishaps, and issues. Data/Analytics: Using Creatio has allowed us to view sales and customer data efficiently. Information updates in real time, which allows for less on-demand upkeep and the viewing of real-time data, trends, and history. This allows for us to make educated sales decisions and strategies. Customer Management: Creatio allows us to manage and view our entire customer base. Creatio also assists in adding new accounts to our roster. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LB Luc B. Small-Business (50 or fewer emp.) 5/9/2024 "Integrator and customer of Creatio : very impressive technology !" 5/5 What do you like best about Creatio? Great platform for no-code automation and CRM/BPM. Top of the grade, very innovative platform ! Review collected by and hosted on G2.com. What do you dislike about Creatio? Lack of finance official vertical in the base package but can be provided by the verticals from the marketplace ! Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Creatio is our CRM and project management platform. Used for sales, invoicing, HR and much more ! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Siddharth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddharth M.") SM Siddharth M. SDE Intern Small-Business (50 or fewer emp.) 2/1/2024 "Smart and Time Saving" 4/5 What do you like best about Creatio? Well there are a number of things. With Creation, we can do a whole lot of things in less time with its low code technology. Business Processes and DCM makes the process completely streamlined and automated. Excel reports can be easily generated. Creation integrations makes convenient to connect with other services. Review collected by and hosted on G2.com. What do you dislike about Creatio? It takes some time to load initially which I think can be optimised further. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Creatio is providing a lot of functionalities with low code no code which generally requires a hell lot of coding. It saves development time and effort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JS Justin S. Small-Business (50 or fewer emp.) 10/10/2023 "Creatio lets my small team tackle big problems!" 4.5/5 What do you like best about Creatio? The speed and ease with which my team can implement solutions to our organizations toughest problems is unparalleled! It has become an integral part of our business operations and streamlined many processes across our organization, bringing all of our users together into one platform as the source of truth. Review collected by and hosted on G2.com. What do you dislike about Creatio? One obstance that we have had to overcome is the focus on support for product-based businesses within the sales packages. As a service business we had to build a number of our own tools out to accomplish our ideal Sales pipeline. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Creatio allows us to bring processes and information from all across our organization into one platform. This gives us the opportunity to standardize and automate more rapidly than ever before. It also helps us to keep our teams connected and provide better data visualization for our management. For a modern tech focused business - the landscape is everchanging and you need to be able to adapt rapidly, Creatio is a tool that lets us accomplish that. Review collected by and hosted on G2.com. Show More Response from Mike G. of Creatio [Editedit](https://www.g2.com/survey_responses/creatio-review-8714601/official_response/edit) Dear Justin, Thank you for sharing your positive experience! Your feedback means a lot to us. Your insights help us continually improve for valued customers like you. Best regards, Creatio Team Current UserValidated ReviewerSource: Organic SD Sean D. Small-Business (50 or fewer emp.) 3/18/2024 "Top of the line CRM without the expensive price tag" 5/5 What do you like best about Creatio? As a partner, I really enjoy working with a product that is so easy to learn/customize. Creatio as a company has been a great strategic partner and they listen to their partner network too (in addition to their customers) when it comes to product development. Review collected by and hosted on G2.com. What do you dislike about Creatio? At first a few years ago, I wasn't a big fan of the Classic UI as it looked a bit outdated for the times but with the new Freedom UI Creatio looks and feels like a next gen CRM. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? Creatio allows us as a partner to find, win and keep our customers by providing a complex but easy to use CRM. Review collected by and hosted on G2.com. 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