Corelation is an anti-churn tool designed for B2B service providers that is tailored to focus on the critical intersection of customer-to-employee relationships. It presents a streamlined solution for boosting retention rates, all through a user-friendly, automated platform.
By shedding light on the essential connections between employees and customers, Corelation empowers users to cultivate enduring employee-to-customer relationships. This, in turn, supercharges customer retention, increases customer lifetime value (CLV), and mitigates employee turnover.
The software automates the collection of customer satisfaction data through email surveys customized to users' specific business requirements. Simultaneously, customer-facing teams can rate their satisfaction with individual clients.
The data is delivered to users through an intuitive dashboard, pinpointing areas in need of attention. All responses are non-anonymous by default, enabling direct interventions where they are most crucial.