--- title: Copper Reviews meta\_title: 'Copper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1158 reviews by the users' company size, role or industry to find out how Copper works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1158 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Copper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Copper, benefiting from its seamless integration with Google Workspace. [(25 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253796&qs=pros-and-cons#reviews) Users value the **seamless Gmail integration** of Copper, enhancing efficiency in contact management and engagement. [(16 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1252960&qs=pros-and-cons#reviews) Users value Copper's **seamless integration** with Google Workspace, enhancing efficiency in contact and pipeline management. [(16 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253486&qs=pros-and-cons#reviews) Users value the **seamless integration** with Google Workspace, streamlining contact management and enhancing email engagement efficiently. [(14 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=2042004&qs=pros-and-cons#reviews) Users value the **seamless integration** of Copper with Google Workspace, enhancing workflow and reducing manual efforts. [(13 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253660&qs=pros-and-cons#reviews) Users note the **limited features** of Copper, restricting customization and advanced reporting compared to larger enterprise CRMs. [(10 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1993678&qs=pros-and-cons#reviews) Users find the **pricing for features and currency changes** to be prohibitively high, impacting overall value. [(9 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1254379&qs=pros-and-cons#reviews) Users find Copper lacking in **advanced features** like automation and robust customer support, making tasks cumbersome. [(9 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253649&qs=pros-and-cons#reviews) Users find **integration issues** with Google Voice and document management complicate their workflow and increase workload significantly. [(8 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253926&qs=pros-and-cons#reviews) Users find **limited customization** options in Copper, making it less adaptable for complex organizational needs. [(7 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1942938&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Copper ##### 1. Ease of Use Users appreciate the **ease of use** of Copper, benefiting from its seamless integration with Google Workspace. [ See 25 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253796&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you like about Copper? User Interface and Ease to integrate with Google workspace ##### 2. Gmail Integration Users value the **seamless Gmail integration** of Copper, enhancing efficiency in contact management and engagement. [ See 16 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1252960&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you like about Copper? User Interface and Ease to integrate with Google workspace ##### 3. Integration Users value Copper's **seamless integration** with Google Workspace, enhancing efficiency in contact and pipeline management. [ See 16 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253486&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Integrations and Automation That Boost Productivity—Great on Mobile" What do you like about Copper? It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre ##### 4. Integrations Users value the **seamless integration** with Google Workspace, streamlining contact management and enhancing email engagement efficiently. [ See 14 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=2042004&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Integrations and Automation That Boost Productivity—Great on Mobile" What do you like about Copper? It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre ##### 5. Seamless Integration Users value the **seamless integration** of Copper with Google Workspace, enhancing workflow and reducing manual efforts. [ See 13 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253660&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Integrations and Automation That Boost Productivity—Great on Mobile" What do you like about Copper? It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre ### 5 Cons or Disadvantages of Copper ##### 1. Limited Features Users note the **limited features** of Copper, restricting customization and advanced reporting compared to larger enterprise CRMs. [ See 10 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1993678&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you dislike about Copper? Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you dislike about Copper? Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support ##### 2. Expensive Users find the **pricing for features and currency changes** to be prohibitively high, impacting overall value. [ See 9 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1254379&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you dislike about Copper? Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you dislike about Copper? Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support ##### 3. Missing Features Users find Copper lacking in **advanced features** like automation and robust customer support, making tasks cumbersome. [ See 9 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253649&qs=pros-and-cons#reviews) See Related User Reviews SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you dislike about Copper? Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Small-Business (50 or fewer emp.) 5.0/5 "Easy, powerful CRM to get your company off the ground" What do you dislike about Copper? Copper needs better email automation to help users create multi-step and multi-rule outbound campaigns ##### 4. Integration Issues Users find **integration issues** with Google Voice and document management complicate their workflow and increase workload significantly. [ See 8 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253926&qs=pros-and-cons#reviews) See Related User Reviews ![Nicolás A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolás A.") NA Nicolás A. Small-Business (50 or fewer emp.) 5.0/5 "Copper had evolve the way I manage my opportunities" What do you dislike about Copper? Another improvement could be enhancing the mobile app experience. Sometimes certain features feel limited compared to the desktop version, so having m ![Garret C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garret C.") GC Garret C. Small-Business (50 or fewer emp.) 5.0/5 "Best CRM Ever!" What do you dislike about Copper? I wish there was a way to integrate with google voice so that my calls and texts logged in copper without having to manually compute. ##### 5. Limited Customization Users find **limited customization** options in Copper, making it less adaptable for complex organizational needs. [ See 7 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1942938&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you dislike about Copper? Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing ![Patrick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick S.") PS Patrick S. Small-Business (50 or fewer emp.) 4.5/5 "Copper: Mining for Opportunities" What do you dislike about Copper? I dislike that you can only use tags to create list. I wish they would create a list feature. Tag get cumbersome and lost. ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") UM Verified User in Media Production Small-Business (50 or fewer emp.) 5/10/2023 "Great interface for GSuite Users" 4/5 What do you like best about Copper? The gmail integration is key for our needs. Being able to easily add contacts and notes while interacting with clients and potential partners in my email browser window saves time and allows greater compliance with CRM data input. Review collected by and hosted on G2.com. What do you dislike about Copper? Copper could continue to increase its integrations with other useful tools without needing Zapier connections. The interface does sometimes crowd my gmail interface with unnecessary tools. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Copper helps me keep track of my sales leads, current clients, vendor partners and databased in an easy to use fashion. I love the GSuite integration where you can easily add contacts directly in your gmail window. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CA Chris A. Head of Business Development & Sales Small-Business (50 or fewer emp.) 1/17/2022 "Excellent. It has become an invaluable tool for our business." 5/5 What do you like best about Copper? It integrates with the other tools we use internally (Google drive, Slack, Xero etc) perfectly, meaning we can automate what was previously a gamut of annoying manual tasks. Review collected by and hosted on G2.com. What do you dislike about Copper? I used to find extracting data for internal reporting incredibly frustrating, but it's so much better now. The only niggle would be that in order to use a different currency it would cost so much money. I think it was $10 per user per month additionally, which is crazy when (as a small business) we're already spending £8,000+ per year. We do all of our work and reporting in GBP, but Copper of course is in USD. It's very annoying, but we absolutely cannot justify the cost to be able to change currency / have multiple currencies. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Pipeline realisation and an list of all company contacts were the primary goals when Copper was implemented. It's being used in some business departments just as an address book, which is fine. Other departments are using the exportable data, pipeline management, and sales/lead progression far more deeply. We want to start using Copper as a mailshot tool also, this wasn't something I was aware that Copper could do and our marketing person is actively exploring this. Review collected by and hosted on G2.com. Show More 11/15/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew P.") AP Andrew P. Small-Business (50 or fewer emp.) 4/25/2023 "If you are a Google Workspace customer your CRM search is over" 4.5/5 What do you like best about Copper? Integration with Google is seamless and slick. The logical structure for logging email and communication with a contact is good, and it harvests contact details from emails really well. Training new users is a doddle as it is very intuative. Review collected by and hosted on G2.com. What do you dislike about Copper? Its not cheap, but then it seems all CRM's are about the same. The pipeline stages are not that great and the customisation of fields could be better. Getting Data protection info is hard and we are still awaiting a DPA from them, which makes compliance hard for us. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Cross team communication and tracking of contacts with potential customers. Keeping track of time frames and cost of sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jonathan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan R.") JR Jonathan R. Sales and Customer Service manager Small-Business (50 or fewer emp.) 7/7/2020 "Increases saless" 5/5 What do you like best about Copper? It has made my sales organization so much better! The customers are always so impressed when I call them back the day I tell them I will. Many say that we are the only company that continually follows up! I love Copper! The opportunities portion works awesome for me to track my follow-up sales calls. I also use the notes portion a lot and it impresses customers when I remember things they tell me. Additionally, I LOVE that it tracks the emails. I am always able to go back and see what communication has happened without having to dig through gmail. Plus it keeps track of how our customers learn about our business and I use that to make decisions where our money goes for advertising. This is a great tool for small businesses in sales! Review collected by and hosted on G2.com. What do you dislike about Copper? I wish there was an easy way to track texts from customers. It would be nice if all texts from customers could be routed through here somehow! One other thing I would like is a place to put a separate mailing address in for customers. There are just some small things that would help if I could customize it a little bit more, but it generally works great for our needs. Review collected by and hosted on G2.com. Recommendations to others considering Copper: If it doesn't meet your needs perfectly, talk to someone to help you customize it! Also, use the app! Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? It has helped move our company from doing CSM on paper to totally online and allowed me to be 100% mobile. I use the mobile app all the time to reach a customer when I am away from the office. It is nice because I don't have to put contacts in my phone. Review collected by and hosted on G2.com. Show More 11/10/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kellyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellyn B.") KB Kellyn B. Small-Business (50 or fewer emp.) 5/16/2023 "Easy CRM System That Customizable" 5/5 What do you like best about Copper? Managing workflow. We work in real estate and we can create pipelines for each transactions and track everything with the transaction. All emails are tied back to the transaction. Best part is the TASK generation, I use it to manage my daily work flow and keep up with all the details in each transaction. Review collected by and hosted on G2.com. What do you dislike about Copper? Reporting is a little difficult and you have to download in order to print. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Using the task help me manage all our transactions, our agents use it to grow their business. It ties into mailchimp so that is another added bonus. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Paula T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula T.") PT Paula T. research analyst Small-Business (50 or fewer emp.) 5/24/2022 "Easy to use, a lot of things you can do" 4/5 What do you like best about Copper? Merging contacts and companies. We have more than 40 thousand contacts and its still very easy to filter and find someone. I like the tagging system more than other competitors. Review collected by and hosted on G2.com. What do you dislike about Copper? I dont like that copper doesn’t tell you when a contact is private. It just seems like the person isn’t in the system until you try to add them and the contact info is already in use. Also the emails... I dont like that we dont get metrics, or a chance to schedule a follow up according to the recipients action, and so on. Adding this would be a game changer for copper. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Copper is solving the need to specify information about each one of our contacts and group them into different cohorts to be a good fit to our events. Our business performance definitely increases by using copper regularly. Review collected by and hosted on G2.com. Show More 11/28/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Small-Business (50 or fewer emp.) 5/17/2023 "CRM to keep track of my leads and tasks" 3.5/5 What do you like best about Copper? I like the idea of having multiple pipelines, and how easy it is to move from one stage to the next. I also really like i can link it to my gmail. So the emials i send, are outomatically registered. Review collected by and hosted on G2.com. What do you dislike about Copper? I think there is still a lot you can do. For example: the tasks you put to yourself are awesom, specially because its lik to my calendar, etc. However, when you accomplish those tasks, it should automatically register in activities, and that dosent happen. So i have to then go and register my activities. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Keeping track of all my leads, and the stages where they are at. I have multiple pipelines and i can see what whas the last thing i talked about, when, and what are my tasks, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 1/16/2023 "A great, simple CRM solution for Google Workspace users" 4.5/5 What do you like best about Copper? The seamlessness with which Copper integrates with my work Gmail account is the biggest reason that I enjoy the product. While it may require some maneuvering, we found the product could be customized to our needs with enough effort. The ability to integrate well with Google Looker Studio has also been a big plus for us. Review collected by and hosted on G2.com. What do you dislike about Copper? Copper can be glitchy at times - on occasion, I have sent an email to a contact but it was not automatically pulled into Copper. Also, there have been a few times when the connection between Copper and Google Data Studio ceased working for about a week, which caused some issues with our internal workflows. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? A CRM system is only valuable if people use it, and they will only use it if the system is simple. Copper is simple enough for everyone to actually use it and powerful enough to be useful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Otzar J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Otzar J.") OJ Otzar J. Small-Business (50 or fewer emp.) 3/6/2023 "I've had an excellent experience using Copper." 4/5 What do you like best about Copper? The best thing about Copper is its reliability. I know I have everything in one place and can access that place without a problem. I also like the UI. Review collected by and hosted on G2.com. What do you dislike about Copper? Sometimes Copper can load really slowly, or be stuck loading for a long time. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Copper solves the issue of not everything being in one place. It allows me to see other people's emails and allows me to sync with my coworkers. I can see how a project is doing without having to ask anyone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brenda O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda O.") BO Brenda O. bookkeeper Small-Business (50 or fewer emp.) 11/11/2022 "Great Platform" 5/5 What do you like best about Copper? It's a great platform with everything I need in one place. It's beneficial to have my calendar and email handy Review collected by and hosted on G2.com. What do you dislike about Copper? I had some trouble syncing my email, but all is well now Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? I have none right now, It's a place to keep all notes about clients very helpful. Review collected by and hosted on G2.com. 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