Copper Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Copper, thanks to its seamless integration with Google Workspace and tools. (25 mentions)

Users appreciate the seamless integration with Gmail, enhancing productivity without leaving the inbox. (16 mentions)

Users appreciate the seamless integration with Google Workspace, enhancing contact management and making operations effortless. (16 mentions)

Users value the seamless integration with Google Workspace, enhancing efficiency in contact and pipeline management. (14 mentions)

Users value the seamless integration of Copper with Google Workspace, enhancing contact management and reducing manual effort significantly. (13 mentions)

Users find Copper's limited features restricts customization and scalability, especially for larger teams and complex requirements. (10 mentions)

Users find Copper to be expensive, with pricing for additional features feeling higher than expected. (9 mentions)

Users express concern over missing advanced features like workflow automation and inadequate customer support, hindering productivity. (9 mentions)

Users find integration issues with Copper cumbersome, leading to time-consuming manual tasks for managing documents and communications. (8 mentions)

Users note the limited customization options in Copper, which may not meet the needs of larger organizations. (7 mentions)

5 Pros or Advantages of Copper

1. Ease of Use

Users highlight the ease of use of Copper, thanks to its seamless integration with Google Workspace and tools.

See 25 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you like about Copper?

Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak

Saurabh S.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Integration and Intuitive Interface"

What do you like about Copper?

User Interface and Ease to integrate with Google workspace

2. Gmail Integration

Users appreciate the seamless integration with Gmail, enhancing productivity without leaving the inbox.

See 16 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you like about Copper?

Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak

Saurabh S.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Integration and Intuitive Interface"

What do you like about Copper?

User Interface and Ease to integrate with Google workspace

3. Integration

Users appreciate the seamless integration with Google Workspace, enhancing contact management and making operations effortless.

See 16 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you like about Copper?

Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Integrations and Automation That Boost Productivity—Great on Mobile"

What do you like about Copper?

It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre

4. Integrations

Users value the seamless integration with Google Workspace, enhancing efficiency in contact and pipeline management.

See 14 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you like about Copper?

Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Integrations and Automation That Boost Productivity—Great on Mobile"

What do you like about Copper?

It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre

5. Seamless Integration

Users value the seamless integration of Copper with Google Workspace, enhancing contact management and reducing manual effort significantly.

See 13 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you like about Copper?

Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Integrations and Automation That Boost Productivity—Great on Mobile"

What do you like about Copper?

It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre

5 Cons or Disadvantages of Copper

1. Limited Features

Users find Copper's limited features restricts customization and scalability, especially for larger teams and complex requirements.

See 10 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you dislike about Copper?

Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing

Saurabh S.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Integration and Intuitive Interface"

What do you dislike about Copper?

Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support

2. Expensive

Users find Copper to be expensive, with pricing for additional features feeling higher than expected.

See 9 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you dislike about Copper?

Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing

Saurabh S.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Integration and Intuitive Interface"

What do you dislike about Copper?

Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support

3. Missing Features

Users express concern over missing advanced features like workflow automation and inadequate customer support, hindering productivity.

See 9 mentions

See Related User Reviews

Saurabh S.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Integration and Intuitive Interface"

What do you dislike about Copper?

Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support

David M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy, powerful CRM to get your company off the ground"

What do you dislike about Copper?

Copper needs better email automation to help users create multi-step and multi-rule outbound campaigns

4. Integration Issues

Users find integration issues with Copper cumbersome, leading to time-consuming manual tasks for managing documents and communications.

See 8 mentions

See Related User Reviews

Nicolás A.

Small-Business (50 or fewer emp.)

5.0/5

"Copper had evolve the way I manage my opportunities"

What do you dislike about Copper?

Another improvement could be enhancing the mobile app experience. Sometimes certain features feel limited compared to the desktop version, so having m

Garret C.

Small-Business (50 or fewer emp.)

5.0/5

"Best CRM Ever!"

What do you dislike about Copper?

I wish there was a way to integrate with google voice so that my calls and texts logged in copper without having to manually compute.

5. Limited Customization

Users note the limited customization options in Copper, which may not meet the needs of larger organizations.

See 7 mentions

See Related User Reviews

Arulmurugan K.

Mid-Market (51-1000 emp.)

4.5/5

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

What do you dislike about Copper?

Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing

Patrick S.

Small-Business (50 or fewer emp.)

4.5/5

"Copper: Mining for Opportunities"

What do you dislike about Copper?

I dislike that you can only use tags to create list. I wish they would create a list feature. Tag get cumbersome and lost.

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Maree D.

Small-Business (50 or fewer emp.)

5/23/2023

"Intuitive and easy to use"

5/5

What do you like best about Copper?

That I can keep a check on my pipeline. I also love its ease of use, having used a number of big name CRMs in my career this is by far the best, it is easy to use and has many extra added benefits and uses that the bigger name ones don't Review collected by and hosted on G2.com.

What do you dislike about Copper?

The way it will assign an email address to a specific company, working with the NHS I have many customers who have a similar email address but from different trusts, I have to keep going back and changing the hospital trust because of this. Review collected by and hosted on G2.com.

Scotty B.

National Recruiter, Attorney Talent

Small-Business (50 or fewer emp.)

5/24/2022

"Copper keeps everything in one place- makes it EASIER"

5/5

What do you like best about Copper?

Copper automatically compiles all my communications, contacts, and relevant info into one searchable source that simplifies EVERYTHING. Our previous system from a competitor was tedious and frustrating. Review collected by and hosted on G2.com.

What do you dislike about Copper?

My one and only issue with Copper is that it has an ever-growing number of features that I don't know yet, and I can't wait to get even better at it! I appreciate the user support resources! Review collected by and hosted on G2.com.

Recommendations to others considering Copper:

Take the time to learn the features, they are endless and endlessly useful! Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Keeping track of thousands of daily emails is impossible. I forget names, I forget to send a PDF, things like that. Copper ensures that I don't need to pressure myself to remember everything all at once. Review collected by and hosted on G2.com.

Kodi M.

Small-Business (50 or fewer emp.)

5/10/2023

"Near-Perfect Streamlining That Creates Better Internal Communication"

4.5/5

What do you like best about Copper?

It's the best system I've found for keeping leads organized, while also giving background info on them to colleagues so we know where to help each other with closing. Review collected by and hosted on G2.com.

What do you dislike about Copper?

This is a minor gripe that I have found easy to work around. We have so many long-lead sales opportunities going on at a given time that it's easy to lose track of everything, simply because only so much fits on the screen in a pipeline. If we were a company that had quicker client conversion it'd be different, but we often have projects that take over a year to close because we do high-level marketing with several moving parts. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

We have so many open leads and conversations at a given moment, involving enough pieces of the company at a time, that it's easy for us to lose track of who needs our help most and how much money is currently on the table. Copper is far ahead of any system we've previously used to address this. Our internal evaluation of it will come down to its ability to help us close projects this year that would have slipped through the cracks prior, and I expect it to pass that with flying colors. Review collected by and hosted on G2.com.

Kevin L.

Presentation Designer, PowerPoint Expert, Executive Speech Coach / Trainer & Professional Speaker

Public Relations and Communications

Small-Business (50 or fewer emp.)

7/7/2020

"The Goldilocks of CRMs"

4.5/5

What do you like best about Copper?

Ease of use, simplicity yet power, customization, integration with Android and cloud-based access...and that it's the right fit for my small business. Review collected by and hosted on G2.com.

What do you dislike about Copper?

There's very little that I don't like about Copper. Perhaps the name and brand could be improved. :) Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

I'm a presentation specialist / consultant with a long history of finding the perfect CRM tool to track my projects, and clients. Some were too simple...some were too complex. Copper CRM is the Goldilocks CRM...not too simple....not too complex. For my needs - and many other companies - it's just right. It's flexible and easy to use, and most importantly, integrates with my Android phone/tablet with a wonderful cloud-based system. Copper CRM helps keep me focused and organized with my business. The pricing is fair and customer service has been great too. I've used it since 2016...and highly recommend it! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/22/2023

"Very easy tool to work with"

4.5/5

What do you like best about Copper?

Integrations with gmail, LinkedIn. How opportunities are laid out in pipeline view. Customization of fields Review collected by and hosted on G2.com.

What do you dislike about Copper?

Filtering and reports. Lack of a true integrated CPQ tool. Understand one exists with PandaDocs but it seems clunky Review collected by and hosted on G2.com.

Monica G.

Small-Business (50 or fewer emp.)

3/1/2023

"Great CRM for Google Business Users"

5/5

What do you like best about Copper?

Copper has been great with our financial and insurance business. The CRM allows us to effectively build and grow our business by maintaining and tracking clients and projects. It is simple to use and easy to communicate with our team. Copper is priced competitively - excellent value for the money. The customer service is fast to respond too. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Copper has a few glitches we've discovered in the last few years, but the Copper team is very good at solving the issues and providing solutions. We've had a few days where Copper ran very slowly, but most of the time, it works well. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

6/20/2022

"highly recommend for ease of use"

4.5/5

What do you like best about Copper?

the seamless integration with google workspace Review collected by and hosted on G2.com.

What do you dislike about Copper?

the pricing structure as a small business Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/16/2023

"Easy"

4/5

What do you like best about Copper?

The functionality of it is strong and it doesn't have too many sub categories to become too cumbersome. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Search bar doesn't always populate the right results Review collected by and hosted on G2.com.

Otisa E.

HR & Systems Strategist

Small-Business (50 or fewer emp.)

5/30/2022

"Copper... an all in one CRM for small businesses!"

4.5/5

What do you like best about Copper?

I love the fact that it integrates perfectly with Google Workspaces. This has been an amazing experience for me since I am always using Gmail, GDrive, and GCalendar. Review collected by and hosted on G2.com.

What do you dislike about Copper?

The other integrations are based on how many seats you purchase with this platform. For instance, I am going to have to get rid of my seats and just keep 2. Therefore, it will limit my ability to use integrations with other platforms because my company/team is very small. Review collected by and hosted on G2.com.

Recommendations to others considering Copper:

Be sure to take the time to make sure this software is aligned with your internal operations and needs. Then, be sure to take a few hours to spend getting set up with Copper and customizing it the way you want. It will be much easier to have it customized first before transferring items from your previous CRM, then you will be set up for success! Enjoy! Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

-Keeping track of current clients, leads, and collaborations/partnerships

-Easy way to take notes from client calls and create follow-up tasks that sync with my calendar (All my deadlines are directly in my calendar! Love this!)

-Breakdown bigger projects into action steps/tasks

-Easy and quick review of my sales pipeline Review collected by and hosted on G2.com.

Adriana R.

Operations & Programming Associate

Small-Business (50 or fewer emp.)

1/17/2023

"Easy to Use CRM Platform That Integrates Well with G-Suite"

4.5/5

What do you like best about Copper?

Copper is intuitive and facilitates accessible opportunities for teams to build strong CRM habits and practices. Whether you're incredibly tech-savvy and process-oriented or new to CRMs, Copper allows teams to easily track interactions, grow company and people records within their organization, and build templates for linear, repeatable work. Review collected by and hosted on G2.com.

What do you dislike about Copper?

A challenge of Copper (at times) is its Gmail integration. This can sometimes cause page-loading or connectivity issues and is not as user-friendly as the web-based app. The exporting/re-importing data can sometimes be messy if your team is not trained in some of the quirks of Copper (ex. how tags export vs. how tags are imported). Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Copper allows us to manage an extensive contacts database as a membership association that consistently has an inflow and outflow of new companies and individuals joining our network. As we refresh our use of the platform at the organizational level, it will also help us operationalize some linear processes that have often been done via spreadsheets. This is going to help us have information even more centralized which is helpful for keeping a history of our membership network! Review collected by and hosted on G2.com.