--- title: Copper Reviews meta\_title: 'Copper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1158 reviews by the users' company size, role or industry to find out how Copper works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1158 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Copper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Copper, benefiting from its seamless integration with Google Workspace. [(25 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253796&qs=pros-and-cons#reviews) Users value the **seamless Gmail integration** of Copper, enhancing efficiency in contact management and engagement. [(16 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1252960&qs=pros-and-cons#reviews) Users value Copper's **seamless integration** with Google Workspace, enhancing efficiency in contact and pipeline management. [(16 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253486&qs=pros-and-cons#reviews) Users value the **seamless integration** with Google Workspace, streamlining contact management and enhancing email engagement efficiently. [(14 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=2042004&qs=pros-and-cons#reviews) Users value the **seamless integration** of Copper with Google Workspace, enhancing workflow and reducing manual efforts. [(13 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253660&qs=pros-and-cons#reviews) Users note the **limited features** of Copper, restricting customization and advanced reporting compared to larger enterprise CRMs. [(10 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1993678&qs=pros-and-cons#reviews) Users find the **pricing for features and currency changes** to be prohibitively high, impacting overall value. [(9 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1254379&qs=pros-and-cons#reviews) Users find Copper lacking in **advanced features** like automation and robust customer support, making tasks cumbersome. [(9 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253649&qs=pros-and-cons#reviews) Users find **integration issues** with Google Voice and document management complicate their workflow and increase workload significantly. [(8 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253926&qs=pros-and-cons#reviews) Users find **limited customization** options in Copper, making it less adaptable for complex organizational needs. [(7 mentions)](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1942938&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Copper ##### 1. Ease of Use Users appreciate the **ease of use** of Copper, benefiting from its seamless integration with Google Workspace. [ See 25 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253796&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you like about Copper? User Interface and Ease to integrate with Google workspace ##### 2. Gmail Integration Users value the **seamless Gmail integration** of Copper, enhancing efficiency in contact management and engagement. [ See 16 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1252960&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you like about Copper? User Interface and Ease to integrate with Google workspace ##### 3. Integration Users value Copper's **seamless integration** with Google Workspace, enhancing efficiency in contact and pipeline management. [ See 16 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253486&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Integrations and Automation That Boost Productivity—Great on Mobile" What do you like about Copper? It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre ##### 4. Integrations Users value the **seamless integration** with Google Workspace, streamlining contact management and enhancing email engagement efficiently. [ See 14 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=2042004&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Integrations and Automation That Boost Productivity—Great on Mobile" What do you like about Copper? It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre ##### 5. Seamless Integration Users value the **seamless integration** of Copper with Google Workspace, enhancing workflow and reducing manual efforts. [ See 13 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253660&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you like about Copper? Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Integrations and Automation That Boost Productivity—Great on Mobile" What do you like about Copper? It connects with other tools seamlessly using native integrations which has led to high productivity for us. It automates repetitive tasks which fre ### 5 Cons or Disadvantages of Copper ##### 1. Limited Features Users note the **limited features** of Copper, restricting customization and advanced reporting compared to larger enterprise CRMs. [ See 10 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1993678&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you dislike about Copper? Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you dislike about Copper? Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support ##### 2. Expensive Users find the **pricing for features and currency changes** to be prohibitively high, impacting overall value. [ See 9 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1254379&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you dislike about Copper? Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you dislike about Copper? Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support ##### 3. Missing Features Users find Copper lacking in **advanced features** like automation and robust customer support, making tasks cumbersome. [ See 9 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253649&qs=pros-and-cons#reviews) See Related User Reviews SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Intuitive Interface" What do you dislike about Copper? Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Small-Business (50 or fewer emp.) 5.0/5 "Easy, powerful CRM to get your company off the ground" What do you dislike about Copper? Copper needs better email automation to help users create multi-step and multi-rule outbound campaigns ##### 4. Integration Issues Users find **integration issues** with Google Voice and document management complicate their workflow and increase workload significantly. [ See 8 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1253926&qs=pros-and-cons#reviews) See Related User Reviews ![Nicolás A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolás A.") NA Nicolás A. Small-Business (50 or fewer emp.) 5.0/5 "Copper had evolve the way I manage my opportunities" What do you dislike about Copper? Another improvement could be enhancing the mobile app experience. Sometimes certain features feel limited compared to the desktop version, so having m ![Garret C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garret C.") GC Garret C. Small-Business (50 or fewer emp.) 5.0/5 "Best CRM Ever!" What do you dislike about Copper? I wish there was a way to integrate with google voice so that my calls and texts logged in copper without having to manually compute. ##### 5. Limited Customization Users find **limited customization** options in Copper, making it less adaptable for complex organizational needs. [ See 7 mentions ](https://www.g2.com/products/copper/reviews?filters%5Bsentiment_snippet%5D=1942938&qs=pros-and-cons#reviews) See Related User Reviews ![Arulmurugan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arulmurugan K.") AK Arulmurugan K. Mid-Market (51-1000 emp.) 4.5/5 "Tight Google Workspace Integration That Makes Contact & Deal Management Easy" What do you dislike about Copper? Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing ![Patrick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick S.") PS Patrick S. Small-Business (50 or fewer emp.) 4.5/5 "Copper: Mining for Opportunities" What do you dislike about Copper? I dislike that you can only use tags to create list. I wish they would create a list feature. Tag get cumbersome and lost. ![Martin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin B.") MB Martin B. Small-Business (50 or fewer emp.) 3/31/2023 "Good tool, very graphic" 4/5 What do you like best about Copper? Pipelines and the ability to move cases from one stage to another, add people/leads responsible for each opportunity, and connect with Slack is an advantage when it comes to notifying the rest of the team about updates. Review collected by and hosted on G2.com. What do you dislike about Copper? The reporting part is somewhat complex, and having to switch between Pipelines without being able to see something consolidated (at least in our type of membership). Another thing is that all users have to be at the same membership level, and it becomes very costly and senseless for us to upgrade our membership to obtain a functionality that only applies to a small group of users. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Track all our opportunities with current leads or clients, while also creating tasks and follow-up reminders for them to ensure follow-up. Review collected by and hosted on G2.com. Show More 12/5/2023 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated LM Lydia. F M. Account Manager Automotive Mid-Market (51-1000 emp.) 4/18/2024 "Intuitive product, excellent service and great service" 5/5 What do you like best about Copper? It's given me an easy and efficient way to manage my sales opportunities. I didn't have to invest hours learning how to use the software, this is great. Review collected by and hosted on G2.com. What do you dislike about Copper? This software does not have any drawbacks according to my use because it simplified my business life. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? It allows me to make calls from the profile of each client, as well as having all history of conversations, appointments, past and future. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Carmie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmie S.") CS Carmie S. Small-Business (50 or fewer emp.) 8/1/2023 "All around terrible to deal with. DO NOT SIGN UP WITH COPPER" 0/5 What do you like best about Copper? They are a Terrible company. There customer service is the worst I have ever experiances. Review collected by and hosted on G2.com. What do you dislike about Copper? I was told this would integrate with my IDX website. It will not notify when someone comes into the system even though I asked this question to the sales team. We were sold a monthly plan but were charged $1400 for an annual billing. When I finally got a hold of someone through chat I was told the system would not notify me of a new sign-up. I knew at that time it would not work for my company. I went in and Canceled my account but received no refund. When I finally heard back from Customer service they said they were working on the cancelation but rather than issuing me a refund for the 10 months left that we already paid for they said it would not auto-renew again in June of 2024. Their policy stated that they do not issue partial months' refunds, which I understood as they would issue a refund from the next billing month. They are predatory and try to confuse their consumers. Their customer service is nonexistent and they just want to sell you something rather than offer a comprehensive program that does what they sell you. Trying to force consumers to stay with them longer than they are willing to and offering no solutions. Thievery at its finest. BUYER BEWARE Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? They refuse to sole any issue their customer service is a nightmare Review collected by and hosted on G2.com. Show More Response from Melanie Raffa of Copper [Editedit](https://www.g2.com/survey_responses/copper-review-8387688/official_response/edit) Hi Carmie, I’m sorry to hear this was your experience with Copper. We aim to make our pricing and plans as clear as possible. Customers can choose between a monthly and annual subscription, and it looks like your account owner went ahead with an annual subscription. Our Head of Support has reached out to your account owner to resolve this issue. Your account did qualify for onboarding services with our customer success team to help with your initial set up, and this information was shared with your account owner. We appreciate your feedback regarding our customer support and will strive to make this process and our communications clearer and more accessible in the future, as your experience was below the level of service we aim to deliver. Melanie at Copper Current UserValidated ReviewerSource: Organic ![Anthony P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony P.") AP Anthony P. Operations Project Manager Mid-Market (51-1000 emp.) 6/12/2024 "A great resource for business" 5/5 What do you like best about Copper? Easy to navigate, very intuitive, very useful for professionals Review collected by and hosted on G2.com. What do you dislike about Copper? Could use more occasional updates for end users Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Keeping client database organized and providing a place for our information to be aggregated properly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") UI Verified User in Investment Banking Small-Business (50 or fewer emp.) 11/22/2023 "Great CRM" 4.5/5 What do you like best about Copper? Copper CRM is a user-friendly and customizable CRM that seamlessly integrates with Google Workspace, making it an ideal choice for businesses that rely on Gmail, Calendar, and other Google apps. With its intuitive interface and robust features, Copper helps businesses manage their customer relationships effectively, streamline sales processes, and achieve their business goals. What I really like: Seamless integration with Google Workspace User-friendly interface and easy navigation Customizable fields, dashboards, and pipelines Automated tasks and reminders Comprehensive lead and opportunity management Deal tracking and report generation Overall, Copper CRM is a great choice for businesses of all sizes that are looking for a CRM that is easy to use, customizable, and backed by exceptional support. Review collected by and hosted on G2.com. What do you dislike about Copper? Lack of call integrations and pricing for more features could be better Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Prospect and pipleine management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Mid-Market (51-1000 emp.) 4/1/2024 "Basic CRM & Poor Customer Service" 0/5 What do you like best about Copper? We initially chose Copper because it was meant to integrate nicely with Gmail/Google Workspace Review collected by and hosted on G2.com. What do you dislike about Copper? The customer service is really, really awful. The app had a bunch of functionality that wasn't working well for us. It was pretty clunky and wouldn't recommend this CRM at all. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? It was meant to be our main CRM and we're moving off as quickly as possible Review collected by and hosted on G2.com. Show More Response from Melanie Raffa of Copper [Editedit](https://www.g2.com/survey_responses/copper-review-9494828/official_response/edit) Hi there, I’m so sorry to hear this was your experience with Copper's customer service. We hold our customer service team to a high standard, so this feedback is concerning to hear. We’d love to connect with you directly to learn about your experience, collect your valuable feedback and do what we can to improve your experience. Please reach out to our head of support directly at cclark@copper.com to continue the conversation. We hope to hear from you soon, Melanie at Copper Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 8/7/2024 "It's pretty straightforward to use!" 5/5 What do you like best about Copper? It helps me with creating seamless reports for our team. Review collected by and hosted on G2.com. What do you dislike about Copper? I love how the UI and simple view of it and I couldn't think of anything I dislike about right now. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? None at the moment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Denny C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denny C.") DC Denny C. Data Scientist Computer Software Mid-Market (51-1000 emp.) 7/11/2023 "Excellent intelligent management of the customer-company relationship" 4/5 What do you like best about Copper? I love the effective customer relationship management strategy, which focuses on establishing strong links between the company and potential customers. In addition, its versatility allows for the creation of multiple workflows, including those for sales. A feature I value highly is its affordability for any type of business, as well as the friendliness and willingness of the customer service team, who help users make the right decisions based on their needs. The most remarkable thing about Copper CRM is that it provides a holistic and unique perspective of our business relationships, and tasks are executed in the background, ensuring the continuity of complex processes and the validity of our business decisions. Review collected by and hosted on G2.com. What do you dislike about Copper? One limiting aspect is that automation rules cannot be duplicated or reconfigured. Therefore, if multiple rules are needed, they need to be entered manually, which is time consuming. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? This product presents itself as the ideal solution for all sales-related tasks, helping businesses to stay ahead of the curve, delivering exceptional customer experiences and building strong customer relationships. With this robust solution, teams can fully focus on customer acquisition, cross-selling and deal closing, taking advantage of the incredible benefits of sales automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Varun D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Varun D.") VD Varun D. Ui Ux Lead Analyst Enterprise (\> 1000 emp.) 2/18/2024 "Maximize Efficiency : a deep dive into Copper CRM's seamless workflow solution." 5/5 What do you like best about Copper? I like easy Copper makes it to manage contracts and sales tasks right from Gmail. Review collected by and hosted on G2.com. What do you dislike about Copper? Some people find that Copper CRM's pricing cab be a bit too pricey, particularly for small businesses or those on tighter budgets. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? This saves my lot's of time and it seamlessly integrated with google workspace, streamlining contact, sales, and task management, allowing me to focus on building relationships and closing deals efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/8/2024 "Really great CRM System" 5/5 What do you like best about Copper? Love the accesibility of the system. Really easy to use. Review collected by and hosted on G2.com. What do you dislike about Copper? Sometimes it can take a while to update and refresh when new leads are input. Review collected by and hosted on G2.com. What problems is Copper solving and how is that benefiting you? Making everything easier to use Review collected by and hosted on G2.com. 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