The instant alerts, It also sends a notification to your phone Review collected by and hosted on G2.com.
It wasn't very dependable. Maybe it needed more filters, we would constantly get telemarketers Review collected by and hosted on G2.com.
This makes it super easy to get in contact with our customers. Some customers would rather talk through text then answer the phone so this caters to their needs. Review collected by and hosted on G2.com.
Sometimes the system is a bit slow coming up and the rollover agents make answering customers a bit tricky. Review collected by and hosted on G2.com.
I like how you can have their staff answer the chats during and after hours Review collected by and hosted on G2.com.
Having to setup a new user is a pain. I wish I could just login to the tool and send an email with the download link for the new user, instead of having to call. I'm too busy to be on the phone to have them do something that I should be able to use Review collected by and hosted on G2.com.
Makes it simple to send emails & i love that I can store the info so I never forget anyone Review collected by and hosted on G2.com.
Sometimes it runs slow or times out, (not all the time though) Review collected by and hosted on G2.com.
Like being able to reach several of my customers at one time, saves me a ton of time Review collected by and hosted on G2.com.
Complex, harder to navigate than other similar programs Review collected by and hosted on G2.com.
Easy to use has the quick chat options, alerts you when there is a new chat, also sends reminders to customers who take too long to respond. Review collected by and hosted on G2.com.
It doesn't capture all the customer information on initial chat. Review collected by and hosted on G2.com.
I love the chat and texting features. We also have a roll over service through them where they manage our account after business hours. They also have wonderful customer service. Review collected by and hosted on G2.com.
I cannot think of anything bad to say about this company. They are very helpful Review collected by and hosted on G2.com.
With Contact at Once I can manage all of our messaging platforms in one place. I also like that I can respond to reviews on many platforms in one place as well. Review collected by and hosted on G2.com.
It takes some effort to set up CAO to be able to use it on all of the platforms I want to be able to. Review collected by and hosted on G2.com.
Integration flexibility is a plus. We're able to use Contact at Once on our websites, on Facebook, on 3rd-party lead provider profiles, etc. Review collected by and hosted on G2.com.
Managing the tool can be a pain. The overall experience for the user and for the customer on the other end of the chat is not ideal. This can often impact our conversion rates negatively. Review collected by and hosted on G2.com.
It can be used across web and mobile platforms Review collected by and hosted on G2.com.
No notification on desktop when customer responds Review collected by and hosted on G2.com.
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