--- title: ConnectWise CPQ Reviews meta\_title: 'ConnectWise CPQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 142 reviews by the users' company size, role or industry to find out how ConnectWise CPQ works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 142 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- ### ConnectWise CPQ Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high level of customization** in ConnectWise CPQ, enhancing their quoting processes effectively. [(3 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1972705&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of ConnectWise CPQ, enhancing their overall experience with quick assistance. [(2 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2145337&qs=pros-and-cons#reviews) Users value the **high customizability** of ConnectWise CPQ, enhancing their quoting process with flexibility and automation. [(2 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994553&qs=pros-and-cons#reviews) Users value the **high flexibility and customization options** in ConnectWise CPQ, enhancing their quoting process effectively. [(2 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994541&qs=pros-and-cons#reviews) Users find **easy integration** with CW PSA seamless, leading to a successful setup and effective product use. [(2 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1972698&qs=pros-and-cons#reviews) Users struggle with **difficult editing** in ConnectWise CPQ, finding formatting and feature requests frustratingly challenging. [(2 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2145259&qs=pros-and-cons#reviews) Users often face **bug issues** with ConnectWise CPQ, causing frustration and complicating tasks like document formatting. [(1 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2233668&qs=pros-and-cons#reviews) Users find the **setup process complex** , often recommending hiring a knowledgeable consultant for assistance. [(1 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994545&qs=pros-and-cons#reviews) Users find the **complex setup** of ConnectWise CPQ overwhelming, often needing a consultant for assistance. [(1 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994555&qs=pros-and-cons#reviews) Users report **deletion problems** with ConnectWise CPQ, complicating basic tasks and delaying feature requests significantly. [(1 mentions)](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2233729&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise CPQ ##### 1. Customization Users value the **high level of customization** in ConnectWise CPQ, enhancing their quoting processes effectively. [ See 3 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1972705&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "CPQ works but it's a tired software" What do you like about ConnectWise CPQ? CPQ is reliable, we're used to it and it just works. Client signs the quote, you get a message, the opportunity can be updated right away and it's con ![Cassie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie K.") CK Cassie K. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful CPQ when configured properly" What do you like about ConnectWise CPQ? It is highly flexible and customizable. There are so many great features to help automate your quoting process. I was lucky enough to go to a Sell boo ##### 2. Customer Support Users appreciate the **responsive customer support** of ConnectWise CPQ, enhancing their overall experience with quick assistance. [ See 2 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2145337&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "CPQ works but it's a tired software" What do you like about ConnectWise CPQ? CPQ is reliable, we're used to it and it just works. Client signs the quote, you get a message, the opportunity can be updated right away and it's con ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "A must have if you use CW environment." What do you like about ConnectWise CPQ? Easy to set up and integrate with CW PSA. Support generally replies accordingly. ##### 3. Customizability Users value the **high customizability** of ConnectWise CPQ, enhancing their quoting process with flexibility and automation. [ See 2 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "CPQ works but it's a tired software" What do you like about ConnectWise CPQ? CPQ is reliable, we're used to it and it just works. Client signs the quote, you get a message, the opportunity can be updated right away and it's con ![Cassie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie K.") CK Cassie K. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful CPQ when configured properly" What do you like about ConnectWise CPQ? It is highly flexible and customizable. There are so many great features to help automate your quoting process. I was lucky enough to go to a Sell boo ##### 4. Customization Options Users value the **high flexibility and customization options** in ConnectWise CPQ, enhancing their quoting process effectively. [ See 2 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994541&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "CPQ works but it's a tired software" What do you like about ConnectWise CPQ? CPQ is reliable, we're used to it and it just works. Client signs the quote, you get a message, the opportunity can be updated right away and it's con ![Cassie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie K.") CK Cassie K. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful CPQ when configured properly" What do you like about ConnectWise CPQ? It is highly flexible and customizable. There are so many great features to help automate your quoting process. I was lucky enough to go to a Sell boo ##### 5. Easy Integration Users find **easy integration** with CW PSA seamless, leading to a successful setup and effective product use. [ See 2 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1972698&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "A must have if you use CW environment." What do you like about ConnectWise CPQ? Easy to set up and integrate with CW PSA. Support generally replies accordingly. EW Eileen W. Small-Business (50 or fewer emp.) 5.0/5 "Been Consulting/Using CPQ For Over Six Years - Again, Setup, Setup, Setup!!" What do you like about ConnectWise CPQ? Once you understand all the nooks and crannies, and you set it up correctly for success, it's a great product. All about the templates and training y ### 5 Cons or Disadvantages of ConnectWise CPQ ##### 1. Difficult Editing Users struggle with **difficult editing** in ConnectWise CPQ, finding formatting and feature requests frustratingly challenging. [ See 2 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2145259&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "CPQ works but it's a tired software" What do you dislike about ConnectWise CPQ? It's an old, tired system. There really isn't a way to request a feature that won't take ConnectWise ages to add. Formatting the document beyond basic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "A must have if you use CW environment." What do you dislike about ConnectWise CPQ? Formatting Quotes could be improved. Some modifications require Developer Access and it's not intuitive. It requires Professional Services from CW and ##### 2. Bug Issues Users often face **bug issues** with ConnectWise CPQ, causing frustration and complicating tasks like document formatting. [ See 1 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2233668&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "CPQ works but it's a tired software" What do you dislike about ConnectWise CPQ? It's an old, tired system. There really isn't a way to request a feature that won't take ConnectWise ages to add. Formatting the document beyond basic ##### 3. Complex Features Users find the **setup process complex** , often recommending hiring a knowledgeable consultant for assistance. [ See 1 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994545&qs=pros-and-cons#reviews) See Related User Reviews ![Cassie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie K.") CK Cassie K. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful CPQ when configured properly" What do you dislike about ConnectWise CPQ? It can be complex and overwhelming to set up. Get yourself a consultant who knows what they're doing. ##### 4. Complex Setup Users find the **complex setup** of ConnectWise CPQ overwhelming, often needing a consultant for assistance. [ See 1 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=1994555&qs=pros-and-cons#reviews) See Related User Reviews ![Cassie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie K.") CK Cassie K. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful CPQ when configured properly" What do you dislike about ConnectWise CPQ? It can be complex and overwhelming to set up. Get yourself a consultant who knows what they're doing. ##### 5. Deletion Problems Users report **deletion problems** with ConnectWise CPQ, complicating basic tasks and delaying feature requests significantly. [ See 1 mentions ](https://www.g2.com/products/connectwise-cpq/reviews?filters%5Bsentiment_snippet%5D=2233729&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "CPQ works but it's a tired software" What do you dislike about ConnectWise CPQ? It's an old, tired system. There really isn't a way to request a feature that won't take ConnectWise ages to add. 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ConnectWise PSA/CPQ and HaloPSA Consultant Small-Business (50 or fewer emp.) 3/25/2026 Guest users or non-business users of the software, not included in G2 scores. "Highly Customizable and Easy to Use After Proper Setup" 5/5 What do you like best about ConnectWise CPQ? Very customizable and easy to use once it’s set up properly and you’ve been trained on it. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? Like CW PSA, it has a steep learning curve. I’d recommend getting a consultant to help with the initial setup and training; once that’s done, you should be good. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? Creating and sending professional quotes and proposals, as well as product sourcing. It integrates seamlessly with CW PSA for opportunity management, converting opportunities to Sales Orders, and supporting fulfillment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/22/2025 "CPQ works but it's a tired software" 2.5/5 What do you like best about ConnectWise CPQ? CPQ is reliable, we're used to it and it just works. Client signs the quote, you get a message, the opportunity can be updated right away and it's connected to all the other tickets in PSA. It's relatively customizable and CPQ Support live chat is quite quick. We use it every day. I like being able to grab prices from our price catalogue and copy tabs from other quotes. You can also lock signature field so that only a specific person in the company can sign. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? It's an old, tired system. There really isn't a way to request a feature that won't take ConnectWise ages to add. Formatting the document beyond basics is very hard and options are very limited. Tables take absolute ages to fix due to random bugs and you might have to perform a magic trick. Sometimes they do work though, and it's a great day to be. There is no way to mass export won quotes. The link you copy from the publishing page also requires you to remove a random space from it before it's usable, but this might be just me. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? Storing quotes, keeping us using our internal pricing, formatting quotes using branded templates we created, tracking opportunities that are connected to projects, tracking sales and billing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/29/2025 "A must have if you use CW environment." 4/5 What do you like best about ConnectWise CPQ? Easy to set up and integrate with CW PSA. Support generally replies accordingly. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? Formatting Quotes could be improved. Some modifications require Developer Access and it's not intuitive. It requires Professional Services from CW and it's paid. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? It integrates with CW PSA, our main tool, to continue the Procurement process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EW Eileen W. Owner/Partner of CW PSA/CPQ Consulting Firm Small-Business (50 or fewer emp.) 12/8/2024 "Been Consulting/Using CPQ For Over Six Years - Again, Setup, Setup, Setup!!" 5/5 What do you like best about ConnectWise CPQ? Once you understand all the nooks and crannies, and you set it up correctly for success, it's a great product. All about the templates and training your team! It has integrations with ConnectBooster, Wise-Pay, Authorize.Net, and honestly, the PSA integration is the best out of all the quoting tools. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? It does have a lot of options, I like it but can be overwhelming for some users. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? It solves the creating of quotes and proposals via using Word and PDF documents and getting signatures all in one platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cassie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie K.") CK Cassie K. Partner Small-Business (50 or fewer emp.) 1/5/2025 "Very powerful CPQ when configured properly" 5/5 What do you like best about ConnectWise CPQ? It is highly flexible and customizable. There are so many great features to help automate your quoting process. I was lucky enough to go to a Sell boot camp many years ago and learned a lot about what the product can do. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? It can be complex and overwhelming to set up. Get yourself a consultant who knows what they're doing. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? It helps automate the quoting process. The templates make it easy to generate quotes quickly and efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 2/21/2022 "ConnectWise Sell - integration for quotes and sales process" 4.5/5 What do you like best about ConnectWise CPQ? (1) Simple and customizable templates (2) Pretty quotes/proposals (3) Integration into ConnectWise Manage (4) Easy client-approval from web portal (5) A bit better than QuoteWerks Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? (1) Difficult to use for a full Managed Services Proposal (2) May need to pay for professional services to get the exact look and feel (if you are dogmatic about matching your existing Word document quote) (3) Integration with distributors (Ingram Micro, etc) still needs more polish Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise CPQ: (1) Be organized. Establish your sales process / sales workflow on paper. ConnectWise Sell will not magically make you an organized company. (2) Be ready to pay for custom design, if you are a stickler about your proposals looking identical to your word document. (3) If you know enough HTML you can probably customize your proposal templates (4) It will save you time VS using Microsoft Word, and the integration with ConnectWise Manage is nice Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? (1) Faster product quotes out the door (2) Faster proposals/projects out the door - with consistent verbiage and scope of work (3) Faster client approval, which triggers workflow in ConnectWise Manage Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/6/2022 "Great To Use In A Complementary Role" 3.5/5 What do you like best about ConnectWise CPQ? The best part about ConnectWise Sell is that it aids in linking with other CRM systems that your company might be using to create connectivity throughout the entire organization. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? The hardest part about ConnectWise Sell is that some is getting used to in terms of how it operates as it isn't the most user-friendly system, but with support from the team, adaption is quick. Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise CPQ: Make sure to take advantage of the support that ConnectWise offers so that when you start use, employees can use it to the most of its capabilities. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? Using ConnectWise has improved productivity throughout the company as the system provides insights and transparency as well as improved response times as everyone has access to critical sales information. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sree R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sree R.") SR Sree R. Product Analyst Mid-Market (51-1000 emp.) 12/14/2021 "good software" 5/5 What do you like best about ConnectWise CPQ? "The software is very flexible and can be customized according to our needs, it integrated well with the sales task. I am happy with the product and it makes things easier. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? The user interface would be better, novice user would feel difficult initially to understand the product. Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise CPQ: check if your requirements are met. if so you can surely purchase and use the product. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? web-based interface to streamline my sales process, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aaron G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron G.") AG Aaron G. Director of Operations Small-Business (50 or fewer emp.) 1/15/2015 "Quosal has helped us streamline our sales process" 4.5/5 What do you like best about ConnectWise CPQ? I like the fact that it ties into our distributors like Tech Data and Ingram to quickly get current prices for products. I can easily search for a product in the Etilize tool and it will show me any and all options from our distributors from one screen. The fact that once the proposal is approved moves directly into ConnectWise and keeps us accountable to purchasing and delivering the product allows us to not miss many items in the process. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? It can be cumbersome initially to get the templates the way you want them. We did have to reach out (and pay) for assistance to get our Managed Services to pull over into ConnectWise the correct way. I would also say support leaves something to be desired. It can take days to get any answer on an issue which slows down the sales process at times. Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise CPQ: Just makes sure you look at all options before diving in. That should be a given, but sometimes we get blinded by others opinions and or great sales people. Take the time to test each system out there and make sure it fits your business. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? Keeping track of sales and products is a big deal when 20 -25% of your gross revenue is hardware or licensing. Quasal doesn't solve the issue of tracking all aspects of this completely, but it is definitely a useful tool toward that end. Review collected by and hosted on G2.com. Show More 2/11/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite JG Jeremiah G. COO Small-Business (50 or fewer emp.) 6/17/2021 "Great Software System with Horrible Support. Impersonal and difficult to resolve difficulties." 2.5/5 What do you like best about ConnectWise CPQ? The software is easy to use and has many great features for preparing professional quotes. The pricing engine integrations work seamlessly and are easy to set up. Review collected by and hosted on G2.com. What do you dislike about ConnectWise CPQ? The support team is one of the worst I have ever worked with. You cannot pick up the phone and speak to anyone; instead, you have to use the Chat service or submit a ticket online. I have a ticket open right now on an issue that has been outstanding for 2 months. Review collected by and hosted on G2.com. What problems is ConnectWise CPQ solving and how is that benefiting you? Still trying to wrap up implementation. Review collected by and hosted on G2.com. 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