--- title: CometChat Reviews meta_title: 'CometChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how CometChat works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 111 scale: '5' date_modified: '2026-06-24' parent_category: name: Development url: https://www.g2.com/categories/development --- # CometChat Reviews **Vendor:** CometChat Inc. **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.6/5.0 **Total Reviews:** 111 ## About CometChat CometChat's APIs allow developers to quickly integrate in-app text messaging to any mobile app and website. Our platform provides user-to-user messaging to help you connect your users with each other such as marketplace sellers and buyers, healthcare providers and patients, taxi drivers and riders, students and teachers, and much more. Our Chat SDKs, APIs, and UI Kits are quick to launch, incredibly secure, highly scalable, and well documented. Our robust extension library helps you integrate easily with other services and provides a configurable, feature-rich messaging experience for your users. We're trusted by more than 50,000 developers worldwide and serve start-up and enterprise customers in telehealth, ed-tech, marketplaces, on-demand services, virtual events, dating apps, and other industries. For over 10 years, our dedicated team has obsessed over building the most robust, easy-to-use, reliable in-app messaging solution on the market. Headquartered in Denver, Colorado, our team is global and united by a mission to foster meaningful connections between real people in an increasingly digital world. ## CometChat Pros & Cons **What users like:** - Users love the **ease of use** of CometChat, appreciating its user-friendly integration and responsive support. (7 reviews) - Users value the **easy integrations** of CometChat, finding the setup process user-friendly and efficient. (5 reviews) - Users praise the **extensive features and high customization** options of CometChat, streamlining chat solution development. (5 reviews) - Users commend the **fast and responsive customer support** from CometChat, enhancing their overall experience significantly. (4 reviews) - Users appreciate the **robust API support** of CometChat, facilitating seamless integration and feature customization for developers. (3 reviews) - Users value the **prompt and thorough support** from the CometChat team, enhancing their overall experience significantly. (3 reviews) - Ease of Implementation (2 reviews) - Effective (2 reviews) - Fast Service (2 reviews) - Communication (1 reviews) **What users dislike:** - Users find CometChat to be **expensive** , with significant price increases impacting project budgets and feasibility. (3 reviews) - Users express frustration with **API integration issues** , including poor follow-up on feature requests and limitations affecting performance. (2 reviews) - Users report **chat functionality issues** due to API limitations and ineffective ticketing, impacting overall user experience. (2 reviews) - Users face **delays in support and feature updates** , causing frustration and hindering the functionality of CometChat. (2 reviews) - Users find CometChat's **limited features** frustrating, as customization options and documentation do not meet expectations. (2 reviews) - Poor Customer Support (2 reviews) - Users face **poor documentation** , making APIs and SDKs confusing and complicating integration and customization efforts. (2 reviews) - Communication Delays (1 reviews) - Users find the **difficult setup** of CometChat frustrating, often needing extensive configuration and lacking proper documentation. (1 reviews) - Limited Access (1 reviews) ## CometChat Reviews ### 1. Worst Customer Support **Rating:** 0.0/5.0 stars **Reviewed by:** Gabi F. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2016 **What do you like best about CometChat?** Has lots of features compared to some of the competitor . **What do you dislike about CometChat?** The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums post), i just keep going around in circles with them it's like they don't want to help or even worse have no idea . Asked if they tested their integration with forum , never got an answer to that , they didn't even bothered to check on their own demo site . **Recommendations to others considering CometChat:** If you do a search for their product you will find the same thing , their support is non existent they don't help at all and very slow in adding improving things. As this seems to be going for a few years i really doubt they will learn that they need to improve their customer support for existing users and not only for possible customers , they answer you in a heartbeat if you ask a question before buying . **What problems is CometChat solving and how is that benefiting you?** Nothing **Official Response from Stephen Mui:** > Hi Gabi, Thank you so much for your feedback. We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018 as well as our overall operations. I'd recommend reaching out to our team at help@cometchat.com to set up a call and we will gladly rectify the issue. Thanks again! ## CometChat Discussions - [What needs improvement with CometChat to make it more user-friendly for developers?](https://www.g2.com/discussions/what-needs-improvement-with-cometchat-to-make-it-more-user-friendly-for-developers) - [What is CometChat used for?](https://www.g2.com/discussions/what-is-cometchat-used-for) - [View CometChat pricing details and edition comparison](https://www.g2.com/products/cometchat/reviews?filters%5Bnps_score%5D%5B%5D=1&open_modal_url=%2Fit%2Fproducts%2Fcometchat%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcometchat%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D1%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+20%3A46%3A10+-0500&secure%5Bsession_id%5D=e9d164ae-9e78-4643-8f11-42cdd6d89490&secure%5Btoken%5D=fa6088ab52c2b4496d38941c7441d29438074bdb1507521abfe5085f1bfdab38&format=llm_user) ## CometChat Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Generative AI** - AI Text Generation - AI Text Summarization **Moderation - Content Moderation Tools** - Text Moderation - User Violation Enforcement - Audio Moderation - Image/Video Moderation **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Platform - Content Moderation Tools** - Toxicity Detection - Custom AI Model - Analytics and Reporting - Dashboard - Customization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Content Moderation Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top CometChat Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (453 reviews) - [Sendbird](https://www.g2.com/products/sendbird/reviews) - 4.6/5.0 (120 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)