I love how easy it is to navigate as a first-time business owner, while still offering the ability to connect and do much more once you fully understand the backend systems. Review collected by and hosted on G2.com.

There’s honestly nothing I don’t like about Cognito. It’s been a really positive experience overall, and I haven’t run into anything that’s bothered me or made me want to change tools. Review collected by and hosted on G2.com.

Everything is so straightforward, clean and easy to use. From the very beginning, Cognito had absolutely everything we needed in such a platform. If we're unsure about anything, the guides are extremely detailed and helpful. Review collected by and hosted on G2.com.

The only thing that would be helpful to be able to do is being able to change the name of a file that has been uploaded by our users. So often the images that are uploaded are named in a generic way, and when we mass-download them we don't necessarily know which image is associated with which entry. Review collected by and hosted on G2.com.

I like that Cognito Forms is feature-rich and very easy to use. It's straightforward to create new forms, which is a big plus. I'm also really glad Cognito Forms offers an API as it allows us to integrate and automate processes more effectively. The ease of the initial setup was also appreciated as it was pretty straightforward. Review collected by and hosted on G2.com.

Add more integrations with other software Review collected by and hosted on G2.com.

Cognito Forms makes it straightforward to build and customize forms without a steep learning curve. The platform feels flexible, and the option to add basic coding gives you room for more advanced functionality when you need it. Pricing is competitive, especially since you can monetize your forms and turn them into a revenue stream for your business. It also performs quickly and reliably, and integrations like Microsoft 365 make it easy to generate PDFs and streamline workflows. Review collected by and hosted on G2.com.

The platform limits form submissions and documents, which can feel restrictive as my use cases grow. More importantly, advanced template customization is locked behind the highest-tier plan, which makes it difficult to scale functionality without taking on a significant jump in pricing. Review collected by and hosted on G2.com.

Cognito Forms dramatically improved our internal processes for data collection for both sides or our real estate transactions - both buyers and sellers. Our agents, either at a meeting with a homeowner or afterwards, are able to pull up an applicable form and provide all the data needed for us to take a transaction to the next level. The experience we gained by enhancing our internal workload allowed us to expand the use of Cognito Forms to where we now create consumer-friendly registraion forms to invite our clients to marketing events. The ability to embed images, dropdown fields and check boxes made a world of difference in improving response rates to registration forms. And the ability to filter replies for onward email forwarding to select staff members is perfect. We've never experienced downtime with the service, and the support staff is excellent in both the timing and quality of their replies. Review collected by and hosted on G2.com.

There is very little we don't like about the service. Perhaps page settings and adding banners could be easier to use. Review collected by and hosted on G2.com.

I like being able to brand each of my forms, create templates, and then use those templates to produce consistent, branded forms—even when other users on my team are the ones creating them. The software is user-friendly and has a short learning curve, which reduces the amount of time I need to spend training new employees. We’ve had very few issues with the product overall, and when I’ve had questions, the support team has been extremely helpful. Review collected by and hosted on G2.com.

I honestly haven’t found a downside to using the form so far. The only development suggestion I have would be to allow an email to be generated automatically when a status is changed. For example, if I mark an entry as “Not Authorized,” it would be helpful if it could send an email with templated text letting the person know they aren’t authorized. That said, there are other ways to handle this, and the same task can be done differently as well. Review collected by and hosted on G2.com.

The most useful thing is its way of simplifying forms, we can easily create all the questions we need and place them directly in the code of a website, or even in personalized emails to send campaigns, as well as its ease of conducting surveys satisfactorily. Review collected by and hosted on G2.com.

What I like least is that the user interface for designing forms feels a bit outdated compared to other modern tools. Additionally, the learning curve for setting up complex calculations can be somewhat frustrating at first. The technical support in Spanish is limited, which makes it difficult to quickly resolve technical questions if you are not proficient in English. Review collected by and hosted on G2.com.

I like using Cognito Forms for managing our non-profit's event registrations because it makes the registration process seamless, includes payment options, and allows for easy tracking and workflow. I enjoy the ability to link forms with people registered through other forms, as this feature is incredibly useful for us. The pricing structure, multiuser collaboration, and overall better features compared to Jotform were major reasons for our switch to Cognito Forms. Additionally, the initial setup was very easy, which was a nice bonus. Review collected by and hosted on G2.com.

I sometimes run into issues with duplicate existing entries in Cognito Forms. There are times when I really want to be able to duplicate entries, but the system doesn't allow it, which can be frustrating. Review collected by and hosted on G2.com.

Cognito Forms has been extremely flexible - it's a tool we've used for event registrations, contest entries to lead capture forms, and it's been easy to adapt for different needs without having to start from scratch each time. The PDF document merge feature has been the standout feature that has saved us a lot of manual administrative work. It's also been helpful being able to have multiple team members manage forms, which has made collaboration much easier. Review collected by and hosted on G2.com.

There are also times when we'd like a little more flexibility in customizing the design to better match our branding without needing custom code. It doesn't appear that the form/template designer has evolved much since we started using it. Overall, though, these have been minor compared to the value we've gotten from the platform. Review collected by and hosted on G2.com.

Easy to use and flexible when creating if/and statements to trigger or display specific follow-up questions. Review collected by and hosted on G2.com.

The pricing is quite high. If it isn’t reduced, I’ll likely switch to AI/Google Studio to eventually build my own forms engine. Review collected by and hosted on G2.com.