The platform itself is easy to use and server setup is straightforward. When things are working normally, performance is solid. That's what drew me in — simple managed hosting with reliable backups. Unfortunately, when something actually goes wrong, the backup system and support fall apart completely. Review collected by and hosted on G2.com.

Their backup restore system completely failed when I needed it most. A plugin broke my site on April 14, and despite having a manual backup and hourly backups enabled, the restore would not work. I spent 12+ hours with their engineers who kept telling me they were working on a migration — which was not true. Nothing was happening.

After half a day of false updates, I had to come up with the fix myself: spin up a brand new server and have them manually apply the backup. Now I'm paying double server and double Cloudflare costs because their platform couldn't do a basic restore.

I submitted a compensation ticket. Five days later, no response. They viewed it, silently downgraded my priority from high to normal, and went quiet. The support experience was honestly worse than the technical failure. Review collected by and hosted on G2.com.

I really like Cloudways for its great customer service and support. They are really good at helping me troubleshoot my technical problems much easier than the competition. Their cloud-based support was especially helpful when I had malware on my sites. They were able to help me troubleshoot it, delete the malware, and, in the worst-case scenario, they even helped me back up and restore my websites, which helped a lot. They are pretty quick to respond and very easy to work with. Also, the support really helped during the initial setup, which was a bit technical. Review collected by and hosted on G2.com.

Maybe some of the interface can be a little confusing. And maybe make the steps on how to connect the domain names to the hosting simpler. Or use AI for that? A more of a step-by-step process or prompts would really help. Review collected by and hosted on G2.com.

Cloudways has launched Cloudways copilot to manage the managed hosting more easily, its now much more easy to manage the servers in cloudways. Also we can get AI Insights so that we know how the servers are performing. Review collected by and hosted on G2.com.

It needs to build more AI Functions for its users which can automatically setup a server with just a single prompt, like "Create a server with 8GB RAM and 100 GB Storage for wordpress website hosting" and that's it with just a single prompt a server is created, if cloudways can improve AI Features it will be superb. Review collected by and hosted on G2.com.

As a Digital Marketing Specialist, I manage multiple campaigns and high-traffic sites, so server reliability is non-negotiable for me. What I love most about Cloudways is the balance between power and simplicity. It gives me the granular control of a VPS without the headache of command-line management.

However, the standout feature is undoubtedly the support team. In this industry, 'support' often means reading a script, but the Cloudways team consists of actual engineers. I recently faced a tricky technical hurdle regarding a specific WordPress theme upload and database configuration that was stalling a project. Their support team didn't just send me a link to a generic article; they dove into the issue and guided me through a fix quickly. That level of technical expertise saves me hours of downtime. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about. If I had to pick one thing, the email add-on pricing could be slightly more competitive, but given the quality of the hosting infrastructure, it's a minor trade-off I'm willing to make. Review collected by and hosted on G2.com.

Cloudways affiliate program is actually amazing! You want to be an affiliate for them. I had affiliates from other servers but the help and the service is the best to help make your sales easier. Review collected by and hosted on G2.com.

Not at this moment. Everything is great to begin with. Review collected by and hosted on G2.com.

Cloudways continues to grow and improve, with the addition of lightning stack they set the bat for what great hosting looks like Review collected by and hosted on G2.com.

Support could use some help, response times are slow and 3rd party integrations are not well supported Review collected by and hosted on G2.com.

New integrations and discounts with external companies. Review collected by and hosted on G2.com.

Over the last year I have had some issues with my sites using their wordpress plugin manager with automatic safe updates. I left this running on my sites for a month, but within the month it had caused some issues on some of the sites. with one site blocking me from logging in to my application and on another site it caused damages that took me almost a month to resolve both with their support but in the end i had to fix the issue myself as the wp manager had uninstalled plugins without my or their knowledge. Also in the last 6 months all of my site speeds have been so slow compared to how they had been in previous years. There are also now other competitors around such as xcloud that offer more for half the price. Review collected by and hosted on G2.com.

I like that Cloudways is easy to use and has a broad scope. It's simpler to use compared to other products I've used, and I appreciate its ability to upscale and downscale quickly when needed, especially concerning CPU and RAM. Setting it up was very easy for me; I used the plugin to migrate my site without any issues. It also provides the flexibility to change things up and down efficiently. Review collected by and hosted on G2.com.

I cannot say there is anything i dislike other that the cost - but i say that about everything in life Review collected by and hosted on G2.com.

The platform is still easy to use and server setup is straightforward. I also like the clean interface and overall management tools. Review collected by and hosted on G2.com.

The quality of the support is not as good as it used to be, and websites do not feel as fast anymore. Quality from support can be inconsistent, and overall performance feels less optimized compared to before. Review collected by and hosted on G2.com.

The technology Cloudways provides to customers is best in class in my opinion.

Their customer support is world class, always committed to solving issues quickly, they take ownership of a problem, to such an extent that you feel like you're on the same team !

And the constant, well-designed and intuitive improvements and additions to their product suite is more than enough for almost every client to never want to leave ever again :)

The value to developers and technologist's is simply that you can rely on both the Cloudways technology and Support team, and not waste time endlessly with performance or debugging issues - they do the heavy-lifting for you, and you get to over-deliver to your happy clients, with ease.

I've hosted well over 15 different sites with CloudWays in the last 10 years and I wouldn't dream of migrating elsewhere :) Review collected by and hosted on G2.com.

To be the market leader, you have to provide the best technology and expertise - which simply adds up to a premium price structure that can deter some smaller customers.

It would be nice to pay a local price for local hosting at AWS Cape Town, and not have US Dollar as the only currency as it surely adds to the administrative and transactional cost that inevitably is passed down to the consumer.

This however is a opinion that lacks a complete view of how the pricing is formulated - so it's entirely possible that there actually isn't room for cutting costs to suit the local pocket. Review collected by and hosted on G2.com.