Clearwave Reviews & Product Details

Clearwave is the AI Patient Engagement Platform for healthcare organizations that automates the patient journey from the first call to the final payment. Clearwave's agentic workforce takes on the manual work behind phone calls, scheduling, check-in, eligibility, collections and communications—delivering operational efficiency at every step alongside the effortless experience today's patients expect. By freeing front-office staff from the work that traditionally falls on them, Clearwave agents help practices reclaim staff time, capture more revenue and reduce no-shows, while delivering the fast, convenient experience patients now expect. Trusted by 5,000+ specialty practices and top-ranked health systems nationwide, see five-star patient reviews every day. Learn more at www.clearwaveinc.com.

Seller

Clearwave

Discussions

Clearwave Community

Languages Supported

Arabic, English, French, Haitian, Korean, Portuguese, Russian, Spanish, Albanian, Vietnamese, Chinese (Simplified)

Overview by

Matt Harrell

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

14 months

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Top-Rated Alternatives

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User Insights

Average based on 14 real user reviews.

Implementation Time

3 months

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SG

Sherrelle G.

Clinical Office Manager

Small-Business (50 or fewer emp.)

8/27/2020

"Easy to use and immediately valuable."

5/5

What do you like best about Clearwave?

I was thrilled by the excellent support throughout integration and the continued support after integration. There was an entire team that made sure all our questions were answered and took the guessing out of what to expect as we introduced a new way of checking in our patients to our patient service representatives.

I also liked how there was an immediate use for the Clearwave program. Even before the system was completely integrated with our electronic medical records system, NextGen, we were able to use Clearwave to do eligibility verification. Review collected by and hosted on G2.com.

What do you dislike about Clearwave?

I dislike that not all the features are available unless you make additional purchases for hardware. Hardware includes kiosks and tablets. I think it would be useful to have access to these devices and my practice is considering upgrading to take advantage of some of the additional feature at a later time. Review collected by and hosted on G2.com.

Recommendations to others considering Clearwave:

Go for it! It's easy to use and you'll have the support you need to quickly improve your practice. Review collected by and hosted on G2.com.

What problems is Clearwave solving and how is that benefiting you?

With Clearwave, we have fewer invalid insurance entries. Before Clearwave, we had several insurance claims that were submitted incorrectly. Some of the errors included wrong spelling of a patient's name, wrong ID number or wrong insurance payer altogether. Using Clearwave during the check in process eliminates all the guesswork because it provides up to date insurance information to the minute.

Clearwave has also improved our point of service collections. Before Clearwave, many patients would dispute the amount due for their copay or the amount due from their deductible. Clearwave provides all the information necessary for my patient service representatives to confidently address any questions a patient may have regarding disputes over past due balances, copays or current amounts due. Review collected by and hosted on G2.com.

AM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

8/27/2020

"Clearwave Reviewer"

3.5/5

What do you like best about Clearwave?

Partnering with Clearwave has provided access to exceptional support. Review collected by and hosted on G2.com.

What do you dislike about Clearwave?

There are limitations when integrating with medical records. Review collected by and hosted on G2.com.

Recommendations to others considering Clearwave:

Make sure you ask a lot of questions. Utilize the support that is provided to you from the Clearwave team. It will help the ease of getting started and setting things up. Review collected by and hosted on G2.com.

What problems is Clearwave solving and how is that benefiting you?

The amount of time it's taken to check in patients has decreased. It is definitely faster than our old process. Review collected by and hosted on G2.com.