--- title: Clarivate Reviews meta\_title: 'Clarivate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Clarivate works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2026-06-14' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Clarivate Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Clarivate but has limited features. Are you part of the Clarivate team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CFN Insight™ is a groundbreaking new Journey Mapping software that effectively provides a company-wide Customer Experience management platform. With our robust SaaS-based CFN Insight™, you can identify every customer-based touchpoint, assign a business owner who actively manages the metrics and success of their touchpoints. Combined with multiple touchpoint visualizations, analytics, and robust reporting, your business will drive real action and financial results quickly. Higher Conversions Companies want to do business with providers who they trust, and who cater to their needs. Focusing on and improving the customer experience is the best way to ensure you become one of those companies. Reduced Sales Friction When customers’ needs are understood better, it becomes easier to overcome objections, avoid problems areas, and eventually make the sale. Journey maps are they key to truly understanding customers. Better Retention After the initial sale, there are many touchpoints that contribute to the re-purchase decision. Documenting the customer journey, their pain points, and moments of truth will improve your customer retention rates. Improved ROI The only way to ensure your investments in marketing, sales, and Customer Experience are maximized is by making your staff accountable for improving every customer touchpoint and tracking these improvements in a journey mapping system. Smarter Decisions With dozens of standard and custom reports, and custom views showing summary journey data, you and your executive management can get a clear understanding of what customers value and exactly how and when to make improvements. Focused Culture Engaging your colleagues in this customer journey mapping process, giving them ownership, and empowering them with the ability to initiate and make improvements builds a stronger, more focused customer-centric organization. We’ve seen our Journey Mapping process work astonishingly well to improve customer success, and we anticipate CFN Insight™ will be the centerpiece of every customer-centric company’s CX efforts. * * * Seller [Clarivate](https://www.g2.com/sellers/clarivate) Discussions [Clarivate Community](https://www.g2.com/products/clarivate/discuss) Languages Supported English Overview by Anthony Sanchez (VP Marketing at CustomersFirst Now, the leading CX Implementation & Journey Mapping Company) Show More ## Top-Rated Alternatives [ ![G2 Marketing Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2 Marketing Solutions") G2 Marketing Solutions 4.6/5(5,836) ](https://www.g2.com/products/g2/reviews) [ ![Gartner](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gartner") Gartner 4/5(88) ](https://www.g2.com/products/gartner/reviews) [ ![Olive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olive") Olive 4.4/5(57) ](https://www.g2.com/products/olive-technologies-olive/reviews) [ View All Alternatives ](https://www.g2.com/products/clarivate/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/27/2017 "Finally a customer journey mapping solution" 5/5 Describe the project or task Clarivate helped with: I lead journey mapping exercises for many companies. Until I learned about CFN Insight, I had to use basic programs like MS Word or other programs to electronically document the final maps. Now I can create the maps electronically and turn it over to the client for ongoing monitoring and updating. Review collected by and hosted on G2.com. What do you like best about Clarivate? Because this SaaS solution is built for journey mapping, it perfectly fits all my needs for helping my clients create and maintain their touch points. Companies often have hundreds of touch points, but CFN Insights can focus the company on the touch points that result in the greatest return. CFN Insights gives my clients a way to continually update their maps, run reports, link touch points to metrics, focus on moments of truth, address pain points, assign owners, and much more. Review collected by and hosted on G2.com. What do you dislike about Clarivate? It would be great to edit in full screen. Review collected by and hosted on G2.com. Recommendations to others considering Clarivate: They offer a two-week free trial but it will be important to obtain buy-in from others in the company before starting the trial so you don't waste the two weeks talking to other teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Clarivate for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![G2 Marketing Solutions Logo](https://images.g2crowd.com/uploads/product/hd_favicon/543629e60e9e4cdf9b1179317ae7a2bd/g2.svg "G2 Marketing Solutions Logo") G2 Marketing Solutions 4.6 (5,836) G2 Marketing Solutions is a buyer intelligence and demand generation platform that enables businesses to reach and engage software buyers who are actively researching solutions. 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[ Ask about Clarivate ](https://www.g2.com/products/clarivate/discussions/new) GU Guest User What is CFN Insight used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cfn-insight-used-for) [ View all Discussions ](https://www.g2.com/products/clarivate/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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