Citrix Gateway Reviews & Product Details

Citrix Gateway is most represented among enterprise and mid-market organizations, with positive experiences spanning several industries. The clearest clusters are:

Enterprise: The largest concentration of positively rated users.
Mid-market: Another prominent group, with use across varied work settings.
Healthcare: Users access patient records and other sensitive workplace resources remotely.
Information technology: Teams use it to reach client networks, virtual desktops, and applications.
Accounting and telecommunications: Users rely on centralized access to workplace tools and services.

What customer support options does Citrix Gateway provide, and how do users find the overall support experience?

Support options aren't specified here. The support experience is mixed: users describe helpful or responsive assistance in some situations, while others find troubleshooting slow and say access problems can take time to resolve.

Is Citrix Gateway considered safe and secure for handling data?

Citrix Gateway is valued for securing remote access to workplace applications and sensitive information, with users describing authentication controls and protected connections as important safeguards. The experience can be less smooth when authentication feels repetitive or difficult to navigate.

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UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

1/18/2018

"Citrix Meets the need for multi-site Teaching Hospital (University)"

4.5/5

What do you like best about Citrix Gateway?

can access patient info from home or away Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

no real dislikes about the system - just needs to be faster Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

12/14/2017

"Perfect for working from home!"

5/5

What do you like best about Citrix Gateway?

I like that I can work from home and avoid downloading all necessary work programs to my home computer. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

If the network at work goes down I also lose my ability to tap into the desktop remotely. Review collected by and hosted on G2.com.

IB

Verified User in Banking

Enterprise (> 1000 emp.)

1/24/2018

"Citrix Unified Gateway"

4/5

What do you like best about Citrix Gateway?

It’s efficient. Hardly ever goes down. Easy to use Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Seems a bit dated but that could just be my company. Review collected by and hosted on G2.com.

UP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

7/29/2017

"Not a great experience"

1.5/5

What do you like best about Citrix Gateway?

I use Citrix at work everyday, and I think the best part of it is that when it works, it can be very reliable and cooperating. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

However, I really don't like how it doesn't connect a lot of times, and therefore, I have to spend more time trying to figure what's wrong with it with my company's IT services. Review collected by and hosted on G2.com.