Zscaler Private Access Reviews & Product Details

Zscaler Private Access (ZPA) is a cloud-native zero trust network access (ZTNA) platform that connects users directly to private applications — without placing them on the network or exposing apps to the internet. Unlike VPNs, ZPA creates inside-out connections that make applications invisible to attackers, eliminating the attack surface entirely. Built on the Zscaler Zero Trust Exchange, ZPA authenticates every user and validates device posture before granting application-specific access based on least-privilege policies. Users connect to apps, never to the network — preventing lateral movement and reducing breach risk. Key Features and Benefits: • VPN replacement: Eliminate legacy VPN infrastructure and the associated hardware, costs, and security gaps. • AI-powered app segmentation: Automatically group applications and define granular user-to-app policies; users connect to apps, never to the network. • Clientless access: Secure browser-based RDP, SSH, and web app access for third parties and contractors — no agents required. • 160+ global points of presence: Fast, low-latency access to private apps from anywhere, up to 40% faster than VPN architectures. • Works with any app: Support for legacy, VOIP, server-initiated, and extranet applications hosted across clouds, data centers, or partner networks .• B2B Connectivity: Connect businesses seamlessly and without network redesign to deliver access to private application ZPA is trusted by enterprises worldwide to replace VPNs, accelerate zero trust adoption, and securely enable hybrid work at scale.

Seller

Zscaler

Discussions

Zscaler Private Access Community

Languages Supported

German, English, French, Japanese, Spanish, Chinese (Traditional)

Solution Type

All-in-One

Used by Accenture and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Zscaler Solutions

(1)

See how Zscaler products can work together to solve real problems.

Zscaler Private Access Integrations

(9)

Verified by Zscaler Private Access

G2 reviews are authentic and verified.

Here's how.

David K.

Associate Professor of Medicine

Mid-Market (51-1000 emp.)

11/3/2026

"Configurable, Bandwidth-Light Private Access with Seamless Captive Portal Handling"

4/5

What do you like best about Zscaler Private Access?

Zscaler Private Access is a highly configurable method for providing tunnels without having to access a corporate network. It provides a transparent VPN functionality without soaking up too much bandwidth. The client automatically recognizes captive portals and allows access to authenticate to local networks without impairing tunnel construction. There are some websites that detect network changes and require the client to be suspended to work properly, but user profiles can be configured to allow this. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

Zscaler generally runs in the background and is relatively invisible, until you reach a website that is sensitive to the network change or VPN state and refuses to allow you to authenticate. On enterprise deployments, the client has to be authenticated by each user (it doesn't accept single-sign-on credentials) which creates another speed bump each time a user needs some external resource. It's decent when most of the traffic is within the corporate network, but some functional groups (like research or communications) which have a lot of traffic outside the corporate network will have considerable frustration. Some of these issues can be addressed through configuration and implementation of policy. Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

Zscaler provides a uniform, robust level of protection to prevent unwanted exposure of sensitive data, even if distributed users are logging in from otherwise insecure or open networks. It provides a relatively unitrusive client that cannot be masked by the end users, ensuring compliance with institutional policies. From the corporate network side, it allows secure communication while the workforce becomes ever more mobile. Review collected by and hosted on G2.com.

Siddarth G.

Cloud Operations Analyst ll

Information Technology and Services

Enterprise (> 1000 emp.)

11/3/2026

"Zero-Trust Security with Seamless Cloud Integration"

4.5/5

What do you like best about Zscaler Private Access?

Zero trust security - ZPA operates on a Zero trust Architecture. Instead of placing users in the corporate network, it integrates them directly to specific apps which eliminates the possibility of cyber attacks. Way better than Legacy VPNs - Scalars performance is significantly better than other VPN providers. It offers a simple user friendly UI. Scalability and Cloud infra - Can be integrated seamlessly into our existing cloud infra. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

Cost - Though the service is good, its cost is a bit more expensive and there are annual price hikes along with high training costs. Over restrictive - sometimes blocks access to legitimate tools / websites and it's difficult to set exceptions. Connectivity issues - Temporary Connectivity issues when switching from physical locations. Configuration complexity - Custom app alignments & integrating identity providers like Azure can be a bit difficult. Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

Traditional VPNs expose ports and IP addresses making it easier for hackers. Apps are hidden behind the Zscaler zero trust exchange. ZPA never places users on the network. It uses micro-segmentation to connect authorized users only to specific, approved applications based on their identity and role. This "segment of one" makes lateral movement across the network impossible. Review collected by and hosted on G2.com.

Abdelrhaman A.

Penetration Tester

Enterprise (> 1000 emp.)

10/15/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Strong, Permission-Based Secure Access with Zscaler Private Access"

4/5

What do you like best about Zscaler Private Access?

What I like most about Zscaler Private Access is how it helps me manage secure access to internal company resources while maintaining a strong security posture. From an IT support perspective, I appreciate the ability to control access based on user permissions rather than giving users broad access to the corporate network. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

One thing I find challenging about Zscaler Private Access is that troubleshooting connectivity issues can sometimes take extra time, especially when access policies, application configurations, or DNS settings are involved. From an IT support perspective, having clearer diagnostic information and more straightforward troubleshooting steps would make it easier to identify the root cause of access problems. Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

Zscaler Private Access helps solve the challenge of giving employees secure access to internal company applications without exposing the corporate network to the internet. What I find valuable is its Zero Trust approach, which verifies users and applies access policies before allowing connections to specific applications. It also helps reduce the attack surface by avoiding broad network-level access, limits lateral movement if an account or device is compromised, and supports least-privilege access based on user permissions. From an IT support perspective, centralized policy management and application-level access controls make it easier to manage access securely, support remote employees, and reduce reliance on traditional VPNs. Overall, it helps improve security while keeping access management more organized. Review collected by and hosted on G2.com.

Kalkidan D.

Assistant Lecturer

Small-Business (50 or fewer emp.)

10/14/2026

"Fast, Secure Connectivity—But Troubleshooting Could Be Easier"

3/5

What do you like best about Zscaler Private Access?

I like the faster and more connectivity it grants. Besides I can only connect with only authorized applications, giving me less exposure. I like the overall look and feel of it, anyways Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

when things go wrong I don't have a clue on how to troubleshoot it, bruh. The admin interface and policy configuration is so complex for me to operate on. Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

For me, the biggest thing Zscaler Private Access solves is the whole mess that comes with traditional VPNs.

In the past, when you connected to a corporate VPN, you were basically dropped straight onto the entire internal network. If a hacker managed to steal someone’s password, they’d have full access to roam around everywhere. ZPA completely changes that by replacing VPNs with a Zero Trust model.

So how does that actually benefit me day-to-day?

I’m connected to apps, not the network: ZPA connects me directly to the exact applications, databases, or dev environments I need for my work—and nothing else. If my machine ever got compromised, an attacker couldn't jump from my laptop to other sensitive systems.

It’s completely seamless: I don't have to manually launch a clunky VPN client, wait for it to connect, or deal with dropped sessions. ZPA works quietly in the background, making my connection to internal tools feel as fast and smooth as browsing any normal website.

It shrinks our attack surface: Because private apps are hidden behind ZPA's cloud rather than exposed on public IP addresses, hackers can't easily scan or probe our infrastructure from the outside. Review collected by and hosted on G2.com.

Nagaraj N.

Senior Associate

Enterprise (> 1000 emp.)

Originally submitted 10/7/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Strong Zero Trust Security, with Developer Workflow Tradeoffs"

4.5/5

What do you like best about Zscaler Private Access?

I like that Zscaler Private Access gets rid of the hassle of traditional VPNs and messy network configurations. It connects me directly to the specific application I need, without putting me on the entire corporate network, and keeps our internal applications invisible to the public internet. Its cloud architecture is clean and fast, and it eliminates legacy VPN baggage. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

As a developer working with microservices, local containers, and CI/CD pipelines, I find that Zscaler Private Access introduces friction that slows down my development workflow. The initial learning curve and mapping out application segments require careful, deliberate engineering. Review collected by and hosted on G2.com.

Laxman S.

Information Technology Analyst

Small-Business (50 or fewer emp.)

10/8/2026

"Secure, Seamless Zero Trust Remote Access with Zscaler Private Access (ZPA)"

4.5/5

What do you like best about Zscaler Private Access?

What I like best about Zscaler Private Access (ZPA) is its secure and seamless remote access to internal applications without requiring a traditional VPN. It provides strong security through Zero Trust architecture, ensuring that users can access only authorized applications. The easy connectivity, reliable performance, and centralized management make it an excellent solution for enterprise environments. It also simplifies IT administration and improves the overall user experience. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

One thing I dislike about Zscaler Private Access (ZPA) is that troubleshooting connectivity issues can sometimes be complicated. Initial setup and configuration require technical knowledge, and identifying the root cause of access issues can be time-consuming. Additionally, occasional connection delays and dependency on a stable internet connection can affect the user experience. Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

Zscaler Private Access (ZPA) solves the challenges of traditional VPN connectivity by providing secure and seamless access to internal company applications. It allows employees to work remotely without compromising security. Its Zero Trust approach helps prevent unauthorized access and reduces security risks. From an IT support perspective, it simplifies remote access management, reduces VPN-related issues Review collected by and hosted on G2.com.

Thanh Phu N.

Network Engineer

Mid-Market (51-1000 emp.)

9/30/2026

"High Latency Through Zscaler Tunnel Needs Improvement"

2.5/5

What do you like best about Zscaler Private Access?

I can see it will be helpful with the enterprise. It can supply the security access when using Zscaler and you can be protected with the tunnel. I can see that Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

Some destination host or services show that high latency when the traffic from client go through via Zscaler tunnel. Additionally, I also see some services like DNS can be encrypted Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

Zscaler Private Access (ZPA) solves critical security and operational challenges associated with legacy Virtual Private Networks (VPNs). Problems Solved: Broad Network Exposure: Traditional VPNs grant users full access to the network, increasing the risk of lateral threat movement. ZPA enforces Zero Trust Network Access (ZTNA), connecting authorized users directly to specific private applications rather than the entire corporate network. Exposed Attack Surfaces: ZPA makes internal applications invisible to unauthorized users and the public internet, preventing inbound attacks. High Latency and Complexity: It eliminates backhauling traffic through legacy VPN concentrators, reducing congestion and hardware management overhead. Key Benefits: Enhanced Security: You get least-privilege, identity-based access, significantly lowering the risk of data breaches. Seamless User Experience: Enjoy fast, low-latency connectivity to hybrid cloud and on-premises apps automatically. Operational Efficiency: IT teams save management time, cut infrastructure costs, and safely support remote or third-party users without complex configurations. Review collected by and hosted on G2.com.

Ajay G.

Desktop Support Specialist

Small-Business (50 or fewer emp.)

9/30/2026

"Keeps Private Apps Invisible to the Internet with a “Dark Cloud” Approach"

5/5

What do you like best about Zscaler Private Access?

Your private applications stay invisible to the internet. Because there are no inbound listening ports, internal apps remain hidden behind a “dark cloud.” As a result, scanners like Shodan—or potential attackers—can’t easily probe your network perimeter for exposed IP addresses, unpatched VPN concentrator vulnerabilities, or open ports. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

The challenge: Moving from a broad, subnet-level VPN to more granular ZTNA means you have to map every enterprise application in detail, including the relevant IP ranges, ports, and domains.

Impact: In legacy environments with hundreds of unstructured applications, that discovery and documentation work can be tedious and time-consuming. And if an application segment or wildcard rule is misconfigured, end-user access can break immediately. Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

Broad Network Exposure (Layer 3 Access)

The problem: Traditional VPNs place user devices directly onto the corporate network. If a remote endpoint or a user account is compromised, an attacker can scan subnets and move laterally across critical servers.

The solution: ZPA enforces true micro-segmentation with Layer 7 access. Instead of exposing the broader network, users connect only to the specific applications they’re authorized to use, while everything else remains completely hidden. Review collected by and hosted on G2.com.

Binu B.

Customer Service Associate- Voice Flipkart Customer Service

Small-Business (50 or fewer emp.)

10/23/2026

"Easy-to-Use Zscaler Security That Works Reliably"

5/5

What do you like best about Zscaler Private Access?

When I use any website, Zscaler helps with security identification; it is a good security feature and is easy to use. Also its working fine no issue observed yet. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

Sometimes, some apps or websites aren’t accessible because they need permission, but it’s all for security reasons. I haven’t had any problems so far, and for the last 2 years I’ve been happy. Review collected by and hosted on G2.com.

Darlington Chigozie O.

Physical Security Specialist

Mid-Market (51-1000 emp.)

9/19/2026

"Seamless Protection with Zero Trust Security"

5/5

What do you like best about Zscaler Private Access?

I like that Zscaler Private Access provides full internet protection for my computer and our entire organization, ensuring safety from external interference and malicious attacks. The zero trust architecture gives me confidence that the systems are safeguarded against cyber invasions. I appreciate how it protects from phishing attacks as well. What I enjoy most is that it activates automatically when the computer is switched on, offering seamless protection without needing manual intervention. The ease of deployment across hundreds of computers was impressive. I also love that Zscaler Private Access quietly operates behind the scenes without interrupting my daily activities or causing pop-ups, which makes it incredibly convenient and efficient to use. It's great for peace of mind protection and doesn't interfere with business operations, which is a valuable feature for me. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Private Access?

Nothing. Review collected by and hosted on G2.com.

What problems is Zscaler Private Access solving and how is that benefiting you?

Zscaler Private Access provides our computers with full internet protection, defending against phishing and cyber threats. It offers zero trust security, ensuring safe access to company domains and downloads without interference. The setup was easy, and it works quietly in the background, preserving my workflow. Review collected by and hosted on G2.com.