Citrix Gateway is most represented among enterprise and mid-market organizations, with positive experiences spanning several industries. The clearest clusters are:

Enterprise: The largest concentration of positively rated users.
Mid-market: Another prominent group, with use across varied work settings.
Healthcare: Users access patient records and other sensitive workplace resources remotely.
Information technology: Teams use it to reach client networks, virtual desktops, and applications.
Accounting and telecommunications: Users rely on centralized access to workplace tools and services.

What customer support options does Citrix Gateway provide, and how do users find the overall support experience?

Support options aren't specified here. The support experience is mixed: users describe helpful or responsive assistance in some situations, while others find troubleshooting slow and say access problems can take time to resolve.

Is Citrix Gateway considered safe and secure for handling data?

Citrix Gateway is valued for securing remote access to workplace applications and sensitive information, with users describing authentication controls and protected connections as important safeguards. The experience can be less smooth when authentication feels repetitive or difficult to navigate.

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Verified User in Insurance

Enterprise (> 1000 emp.)

7/13/2018

"Usually worked well but when the system has a bug it can make work hard or impossible"

3/5

What do you like best about Citrix Gateway?

The convenience of being able to use it for specific programs while having other programs pulled up on the regular desktop and being able to see and utilize both desktops at once. The ease of logging in to Citrix with a secure token and username was nice too. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

At times the system would run very slow and if there was an issue or a bug at any point it would make it impossible to access systems necessary for work and it usually took awhile—hours—for the issue to be fixed. It never was solved quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Citrix Gateway:

There are bugs about once a week that affect work. Review collected by and hosted on G2.com.

What problems is Citrix Gateway solving and how is that benefiting you?

In the healthcare industry security and HIPAA are a big concern and Netscaler was a great solution for having a secure server and keeping information private and making it harder for anyone else to be able to log on to my computer and access sensitive information. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

1/30/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Enterprise masterpiece"

4/5

What do you like best about Citrix Gateway?

The ability to access all our systems in one place for multiple sites. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

The fact that the Citrix mobile app is very glitchy and not responsive with our systems. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/11/2018

"Works mostly flawlessly"

5/5

What do you like best about Citrix Gateway?

No dedicated VPN client required beyond plugins. Access from anywhere and any time. Administration is streamlined and published applets are in real time. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Some configurations require logging in multiple times as well as overly short timeout sessions. However, this is only a matter of corporate policy and not an issue with the software itself. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

11/18/2018

"Gets the job done!"

5/5

What do you like best about Citrix Gateway?

My favorite thing about Citrix is how easy it is to use on a day to day basis. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

The only thing I dislike about it is that it seems to crash often Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/24/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very good user"

5/5

What do you like best about Citrix Gateway?

I like the ease of just logging in and clicking on what I need Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

There is nothing I dislike about it...everything works fine Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/13/2018

"Citrix increases accessibility of applications"

3.5/5

What do you like best about Citrix Gateway?

Citrix Netscaler Unified gateway allows everyone, regardless of device or location, to connect to the apps they need for work. The connection is fast and it also allows for VPN. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

The documentation and web UI could be improved. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/13/2018

"VPN friendly"

2.5/5

What do you like best about Citrix Gateway?

Allows you to connect with your work desktop anywhere Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Crashes and freezing constantly and having to restart each to go back in Review collected by and hosted on G2.com.

Recommendations to others considering Citrix Gateway:

NetScaler should have a device to attached to prevent crashing during use that do not depend solely on inernet away from office Review collected by and hosted on G2.com.

What problems is Citrix Gateway solving and how is that benefiting you?

Securing your data while able to perform work without many issues Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

7/6/2018

"Citrix review"

3.5/5

What do you like best about Citrix Gateway?

That we can access all of the software we have accessible to use in the workplace without purchasing it for a home computer Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Sometimes it stays installed on my computer and says it is downloaded and other times it has to be downloaded again Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

3/9/2018

"Simple interface, works great for working remotely from home on VPN"

4.5/5

What do you like best about Citrix Gateway?

Easy to login, very simple interface in the dock, it works well enough working with small to medium sized datasets so far Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

When I save files it can't take a little long sometimes Review collected by and hosted on G2.com.

Recommendations to others considering Citrix Gateway:

Does the job for working remotely from home and remaining productive and plugged in Review collected by and hosted on G2.com.

What problems is Citrix Gateway solving and how is that benefiting you?

Working from home while still being able to access all my applications and files from when I am at the office Review collected by and hosted on G2.com.