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Citrix Gateway Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

User Insights

Average based on 74 real user reviews.

Perceived Cost

$$$$$

Citrix Gateway Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Citrix Gateway, and what problem is it built to solve?

Citrix Gateway is used to give remote users secure access to workplace applications, desktops, and networks through a centralized entry point.

What company sizes and industries is Citrix Gateway the best fit for?

Citrix Gateway is most represented among enterprise and mid-market organizations, with positive experiences spanning several industries. The clearest clusters are:
  • Enterprise: The largest concentration of positively rated users.
  • Mid-market: Another prominent group, with use across varied work settings.
  • Healthcare: Users access patient records and other sensitive workplace resources remotely.
  • Information technology: Teams use it to reach client networks, virtual desktops, and applications.
  • Accounting and telecommunications: Users rely on centralized access to workplace tools and services.

What customer support options does Citrix Gateway provide, and how do users find the overall support experience?

Support options aren't specified here. The support experience is mixed: users describe helpful or responsive assistance in some situations, while others find troubleshooting slow and say access problems can take time to resolve.

Is Citrix Gateway considered safe and secure for handling data?

Citrix Gateway is valued for securing remote access to workplace applications and sensitive information, with users describing authentication controls and protected connections as important safeguards. The experience can be less smooth when authentication feels repetitive or difficult to navigate.

Citrix Gateway Reviews (74)

Reviews

Citrix Gateway Reviews (74)

4.0
74 reviews

What do users say?

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Pros & Cons

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Rohan R.
RR
Rohan R.
Consultant
Mid-Market (51-1000 emp.)
"Review -Citrix Gateway"
4/5
What do you like best about Citrix Gateway?

Citrix Gateway is easy to use and we can connect easily to the url. It does not lose connection even during unstable internet connection. It also keeps a track of the VPN to which we connect. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

There is nothing to dislike as such, but sometimes the connection gets disconnected automatically, or the application gets closed itself. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Enterprise (> 1000 emp.)
"Does its job well!"
4/5
What do you like best about Citrix Gateway?

It connects to the organization server well and keeps track of login time and data used. The connection process is quick, within 1-2 minutes. It keeps the connection during network fluctuations and unstable internet connections. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Sometimes it is hard to connect a desktop to Citrix in one go, and you may need to restart the system. It works fine on laptops. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Secure and Reliable"
5/5
What do you like best about Citrix Gateway?

The best part is the ease and security with which one can access the sensitive data through Citrix. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Sometimes even after opening an application under Citrix, the application crashes, and the user has to try all the way again. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
Originally submitted 12/15/2018
"Lots of issues"
2/5
What do you like best about Citrix Gateway?

I am not pleased with the product overall but I don't have a say in the matter. It is a corporate level decision. So I guess, Its easy to update when needed. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Many days it just doesn't work. You have to uninstall and reinstall frequently. Also have to delete "cookies" often to keep it going. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Helpful to user different applications and networks on your own environment"
4.5/5
What do you like best about Citrix Gateway?

Citrix is a really helpful tool when we need to use other networks or application for a third party, we can access their servers without using much of our own Device's memory and work with the Virtual Desktops and tools from other teams. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Sometimes if you open multiple Citrix sessions at the same time the application can get stuck and you will need to kill the process to reopen the VPN, but its not really much trouble if you only work with one environment at a time, which is normally how we work. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Citrix Gateway"
3/5
What do you like best about Citrix Gateway?

It allows the third party companies to access your company's resources and softwares. Allows seamless use of 2-factor authentication for heightened security within the VPN, and lowers risk of an external hack because of it. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Transfer between WiFi or other network interruptions can end or suspend the session meaning a logout and login must be redone. Review collected by and hosted on G2.com.

Lakshita S.
LS
Lakshita S.
Senior Project Engineer
Enterprise (> 1000 emp.)
"Ensure the gateway is secure to access the restricted network."
3.5/5
What do you like best about Citrix Gateway?

Could easily connect to applications in different networks. Could access remote machines for development and testing purposes. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Initial installation process.

Apps take a lot of time to start at times.

Once you disconnect some processes are still running. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
IP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Citrix equals reliability"
5/5
What do you like best about Citrix Gateway?

Enabling remote connections to systems when I'm away from the site Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Can lag on opening and slow down when large amounts of people are using it. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Outdated and slow system"
2.5/5
What do you like best about Citrix Gateway?

Citrix allows us online administrators for an online college make notes on students and be on the same page about student success. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

This software is slow, hard to navigate and learn, and often freezes my computer. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Citrix Gateway User"
2/5
What do you like best about Citrix Gateway?

It's easy to sign into and access our available applications it houses. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Too many times there is some sort of error where we can't log in or the applications aren't working. Review collected by and hosted on G2.com.

Questions about Citrix Gateway? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity almost 3 years ago

Is Citrix gateway a VPN?

0 Upvotes
1
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GU
Guest User

What is Citrix Gateway used for?

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0
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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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