Citrix Gateway is most represented among enterprise and mid-market organizations, with positive experiences spanning several industries. The clearest clusters are:

Enterprise: The largest concentration of positively rated users.
Mid-market: Another prominent group, with use across varied work settings.
Healthcare: Users access patient records and other sensitive workplace resources remotely.
Information technology: Teams use it to reach client networks, virtual desktops, and applications.
Accounting and telecommunications: Users rely on centralized access to workplace tools and services.

What customer support options does Citrix Gateway provide, and how do users find the overall support experience?

Support options aren't specified here. The support experience is mixed: users describe helpful or responsive assistance in some situations, while others find troubleshooting slow and say access problems can take time to resolve.

Is Citrix Gateway considered safe and secure for handling data?

Citrix Gateway is valued for securing remote access to workplace applications and sensitive information, with users describing authentication controls and protected connections as important safeguards. The experience can be less smooth when authentication feels repetitive or difficult to navigate.

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Yvonne B.

Support services representative

Mid-Market (51-1000 emp.)

2/17/2022

"Citrix"

5/5

What do you like best about Citrix Gateway?

What I like about Citrix gateway is that it is very reliable able to log in and get into my system with no hassles and open up all of my applications that are needed for my daily tasks Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

What I dislike is that Citrix times out pretty quickly but normally you can keep your apps running unless you log out for lunch or something then you have to log back in Review collected by and hosted on G2.com.

Nitin N.

Supervisor

Mid-Market (51-1000 emp.)

Originally submitted 6/10/2022

"Best remote access software"

4/5

What do you like best about Citrix Gateway?

Citrix Gateway consolidates remote access infrastructure to provide single-on across all applications whether in a data center or in a cloud. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Sometimes it blacks out or hangs while trying to connect Review collected by and hosted on G2.com.

Lavanya B.

Business Consultant || Risk

Enterprise (> 1000 emp.)

8/20/2021

"Citrix Gateway - Creating a secured VPN"

4.5/5

What do you like best about Citrix Gateway?

The best thing about Citrix VPN is that it creates a secured VPN, and I can join in with a single click by validating my credentials. The software is easy to log in to, and multiple VPNs can be added to the application. The application works well, and there is hardly any disconnection when once we logged in. The application can be easily accessed and the interface is also easy to use. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Citrix Gateway provides a good experience, and I don't think there is anything to dislike about Citrix Gateway. Review collected by and hosted on G2.com.

Recommendations to others considering Citrix Gateway:

Citrix Gateway can be an excellent option for anyone looking to create a VPN for their organization. Review collected by and hosted on G2.com.

What problems is Citrix Gateway solving and how is that benefiting you?

I am using Citrix Gateway to connect to my organization's VPN. The application has created a VPN to which I can log in using my user credentials. The application has helped my organization create a secured VPN that prevents unwanted users from accessing our organization's application. The application is easy to use and requires a simple setup to work. I have been using Citrix Gateway for some time now and I have never faced any issue with my VPN connection. Review collected by and hosted on G2.com.

Sofia T.

Global business Development

Mid-Market (51-1000 emp.)

7/6/2022

"Fast and efficient workspace provider"

4/5

What do you like best about Citrix Gateway?

Daas advanced solutions, efficiency in providing virtual desktops and access to remote workspaces Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Not so flexible when talking about small teams Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

2/14/2022

"Citrix virtual desktops"

5/5

What do you like best about Citrix Gateway?

The most useful thing is of course having remote desktops and virtual clients. This simplifies access to multiple systems at the same time. The best thing is, that it does not require much local resources. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Of course that it is closed source, and one needs to contact customer support in case there is a problem. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/13/2022

"Best platform for onshore work"

4.5/5

What do you like best about Citrix Gateway?

It gives arranged office software to work and it is user based. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Its login session is very less. Try to login multiple times to get access Review collected by and hosted on G2.com.

Grant T.

Clinical Coordinator

Mid-Market (51-1000 emp.)

12/9/2021

"Helpful app that provides access to sensitive protected health information"

4.5/5

What do you like best about Citrix Gateway?

Citrix Gateway allows our agency to access an electronic health record with protected health information to conduct telehealth assessments at the local hospital. It is quick, easy to use, and compatible with several devices and platforms. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Of course, it is one more step to go through Citrix; however, this step is brief and discreet. Review collected by and hosted on G2.com.

Tasha Avon U.

Group Sales Coordinator

Mid-Market (51-1000 emp.)

11/30/2021

"Citrix Gateway"

3/5

What do you like best about Citrix Gateway?

I like the security and single sign-in of this product. We are using it to access websites we need and used for work. So far, it provides the best protection for client information. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

What I don't like about this product is that sometimes it crashes or disconnect. It's very annoying because in my work I need to answer calls. Then the call will drop since the vpn disconnected. Review collected by and hosted on G2.com.

Recommendations to others considering Citrix Gateway:

If you want security then you can buy this product. But if you need a fast and efficient support I suggest you can check other options. Review collected by and hosted on G2.com.

What problems is Citrix Gateway solving and how is that benefiting you?

Helping business to access website if you are not in the United States. Security is awesome. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

7/7/2022

"Citrix Gateway - Best Remote Desktop Login for Offshore"

4/5

What do you like best about Citrix Gateway?

Remote Desktop Login, Authentication and Authorization for Virtual Machines Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Needs good bandwidth to connect to VMs through the Citrix gateway and has compatibility issues with audio and video applications. Review collected by and hosted on G2.com.