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Citrix Gateway Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

User Insights

Average based on 74 real user reviews.

Perceived Cost

$$$$$

Citrix Gateway Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Citrix Gateway, and what problem is it built to solve?

Citrix Gateway is used to give remote users secure access to workplace applications, desktops, and networks through a centralized entry point.

What company sizes and industries is Citrix Gateway the best fit for?

Citrix Gateway is most represented among enterprise and mid-market organizations, with positive experiences spanning several industries. The clearest clusters are:
  • Enterprise: The largest concentration of positively rated users.
  • Mid-market: Another prominent group, with use across varied work settings.
  • Healthcare: Users access patient records and other sensitive workplace resources remotely.
  • Information technology: Teams use it to reach client networks, virtual desktops, and applications.
  • Accounting and telecommunications: Users rely on centralized access to workplace tools and services.

What customer support options does Citrix Gateway provide, and how do users find the overall support experience?

Support options aren't specified here. The support experience is mixed: users describe helpful or responsive assistance in some situations, while others find troubleshooting slow and say access problems can take time to resolve.

Is Citrix Gateway considered safe and secure for handling data?

Citrix Gateway is valued for securing remote access to workplace applications and sensitive information, with users describing authentication controls and protected connections as important safeguards. The experience can be less smooth when authentication feels repetitive or difficult to navigate.

Citrix Gateway Reviews (74)

Reviews

Citrix Gateway Reviews (74)

4.0
74 reviews

What do users say?

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Pros & Cons

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Jorge E.
JE
Jorge E.
Phone Agent
Mid-Market (51-1000 emp.)
Originally submitted 3/4/2023
"Citrix Review"
5/5
What do you like best about Citrix Gateway?

Citrix is really helpful as we can assist the customer with this tool for pretty much everything, it is really essential and without it, we wouldn't be able to work as we do. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

the only thing I dislike about the program is that sometimes it causes a bit of a delay or might run slow. Review collected by and hosted on G2.com.

Alan P.
AP
Alan P.
Customer Service Representative
Mid-Market (51-1000 emp.)
"Citrix Gateway: The Best Webpage For Business"
5/5
What do you like best about Citrix Gateway?

The most helpful about Citrix Gateway is that you can use it for any business or job where it requires sensitive information usage everyday. It is quick and useful. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

I personally do not have anything bad to say about Citrix Gateway because it is safe to use and keeps you updated with the time that you use it, I like it and recommend it. Review collected by and hosted on G2.com.

Syed W.
SW
Syed W.
Team Lead
Enterprise (> 1000 emp.)
Originally submitted 11/16/2022
"Best software to manage and use all the tools you need."
5/5
What do you like best about Citrix Gateway?

The best part is, you can launch all the tools you need by signing into only one platform. It also has two-factor authentication for better security. Easily launchable, no extra efforts needed. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Sometimes if the data interrupts, all the tools go down and take around 2-3 minutes to reconnect. And some of the tools start from the beginning rather than continuing from the same page. Review collected by and hosted on G2.com.

Admir M.
AM
Admir M.
Kundendienstberater
Small-Business (50 or fewer emp.)
"Main tool for customer support (inbound/outbound)"
4.5/5
What do you like best about Citrix Gateway?

Very easy to navigate through site and tools, which are automatically connected to Citrix, for easier and faster access to clients' data and easy use of templates, to make the whole process easier and faster. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Also, the user interface could have the possibility for the user to customize the start site, for easier finding of clients and clients' data. Additionally, the changing of clients' personal files could be made a bit faster. Review collected by and hosted on G2.com.

Nilesh K.
NK
Nilesh K.
Information Technology Analyst
Mid-Market (51-1000 emp.)
"Best single sign on Saas provider"
4.5/5
What do you like best about Citrix Gateway?

The best feature of Citrix is ease of access to all your data center or cloud applications with a single url. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Network issues my team faced a lot during this gateway use. Mostly it's due to unavailability of data centers nearby. Review collected by and hosted on G2.com.

DS
Dinesh S.
Senior Software Engineer
Mid-Market (51-1000 emp.)
""VPN Connector""
4.5/5
What do you like best about Citrix Gateway?

It is VPN to connect different type of servers.

It is easy to use. It is easily available on web to download.

It is work is as a web connector or Desktop application.

One session can continue for hall day if you not disconnected.

5 minutes auto connect try mechanism is there. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

It isn't easy to configure.

While using Citrix vpn we are not able to use the internet. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Not as good compared to what I switched to"
3/5
What do you like best about Citrix Gateway?

I found it helpful to be able to view several providers' schedules at the same time because it helped me in planning my day. It was also beneficial to have real-time updates on lab orders, even before they had resulted. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Our system was down so frequently that it became unreliable even to use it as your only documentation source. It was also frustrating not to have inpatient and outpatient notes on the same software. Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Allows remote access to another computer"
3.5/5
What do you like best about Citrix Gateway?

Citrix allowed me to access a different computer that had specific programs my computer would not have normally been able to load. Extremely useful as I didn't have to clutter my own computer with very large programs. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Often times, I would run into problems of loading. I couldn't get into the workspace and/or it would be extremely laggy. Sometimes I even had to wait a whole day before trying again because of the speed/connection. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Verified User in Management Consulting
Enterprise (> 1000 emp.)
"Best to create a secured VPN connection"
4/5
What do you like best about Citrix Gateway?

Helps in creating a highly secured VPN connection, it sends you login credentials every time you want to log in which improves reliability and security. Good for remote access and virtual connections. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

It works well on laptops as compared to desktops. If you are not able to log in on desktops, a restart is needed a few times. Other than this it works well on system. Review collected by and hosted on G2.com.

Miranda R.
MR
Miranda R.
Content Contributor
Enterprise (> 1000 emp.)
"Reliable Service"
4/5
What do you like best about Citrix Gateway?

I use Citrix gateway to access all of my workplace applications while working remotely. I pair this with a 2-factor authentication app that secures all of these files. This site gives me access to all of my main applications in one organized homepage. I can open them all up each morning and not have to re-login to citrix unless I close the applications. I am not sure if someone at my company decided what was on the homepage, but it is organized very well and very specified to my needs which I love! Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

I find that this software can take awhile to load, not open applications. However, I am usually able to trouble shoot this by opening up Citrix in another browser. Review collected by and hosted on G2.com.

Questions about Citrix Gateway? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity almost 3 years ago

Is Citrix gateway a VPN?

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1
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GU
Guest User

What is Citrix Gateway used for?

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0
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Pricing

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