Citrix Gateway is most represented among enterprise and mid-market organizations, with positive experiences spanning several industries. The clearest clusters are:

Enterprise: The largest concentration of positively rated users.
Mid-market: Another prominent group, with use across varied work settings.
Healthcare: Users access patient records and other sensitive workplace resources remotely.
Information technology: Teams use it to reach client networks, virtual desktops, and applications.
Accounting and telecommunications: Users rely on centralized access to workplace tools and services.

What customer support options does Citrix Gateway provide, and how do users find the overall support experience?

Support options aren't specified here. The support experience is mixed: users describe helpful or responsive assistance in some situations, while others find troubleshooting slow and say access problems can take time to resolve.

Is Citrix Gateway considered safe and secure for handling data?

Citrix Gateway is valued for securing remote access to workplace applications and sensitive information, with users describing authentication controls and protected connections as important safeguards. The experience can be less smooth when authentication feels repetitive or difficult to navigate.

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Verified User in Research

Enterprise (> 1000 emp.)

8/24/2023

"Citrix Gateway was pretty reliable with a few bugs"

3.5/5

What do you like best about Citrix Gateway?

I was able to work from home by accessing my work with a Citrix Gateway remote access portal. I would say it worked 99% of the time. It was really helpful to have a safe way to access sensitive information (through a Citrix firewall). Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

I did experience some bugs with Citrix Gateway. Occasionally the site would be down and I wouldn't be able to access my work portal for a few hours. Review collected by and hosted on G2.com.

Rebecca W.

PA-S

Hospital & Health Care

Mid-Market (51-1000 emp.)

7/30/2023

"Decent interface, not my top choice of EHR but it has been improving!"

3.5/5

What do you like best about Citrix Gateway?

Citrix Gateway can perform load balancing for applications and services, distributing user requests across multiple servers to optimize performance and ensure high availability. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Citrix Gateway is an enterprise-grade solution, and the licensing costs can be significant, particularly for organizations with a large number of users. The total cost of ownership, including hardware, software, and ongoing support, should be carefully evaluated. Review collected by and hosted on G2.com.

What problems is Citrix Gateway solving and how is that benefiting you?

Administrators can configure granular access control policies, specifying which users or user groups have access to specific applications and data. This enables fine-tuning of access privileges based on user roles and responsibilities. This allows me to do patient charting at home and prepare for cases for the next day securely from my laptop. Review collected by and hosted on G2.com.

Sushmita G.

Financial accounting and operations associate

Enterprise (> 1000 emp.)

6/7/2023

"Citrix Gateway- Invoice Booking tool"

3/5

What do you like best about Citrix Gateway?

1. It makes daily invoice processing easier, less time-consuming and easy to use .

2. It's a perfect tool for remote users.

3. Citrix Gateway supports in all browsers. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

1. It automatically logs out after a specific time, so you need to log in multiple times.

2. It should work faster, and connectivity should be better.

3. Cannot reset the password; requires support requests. Review collected by and hosted on G2.com.

Angela T.

customer service agent

Enterprise (> 1000 emp.)

Originally submitted 11/21/2023

"It is an easy to use website."

4/5

What do you like best about Citrix Gateway?

It does have access for my tools in my work environment. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

the time it takes to refresh and log you out. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

12/4/2023

"good but too much instability"

3.5/5

What do you like best about Citrix Gateway?

all applications concentrated in an entry point Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

frequent disconnection / bug /freeze /slowness Review collected by and hosted on G2.com.

Prateek C.

Accounts Payable

Mid-Market (51-1000 emp.)

Originally submitted 6/21/2023

"Pay digitally, by using gateway safely"

5/5

What do you like best about Citrix Gateway?

-Administrate backup

-Easy to pay and accept the payment

-Promotes cashless transaction

-Also help for the liquidity in cash and reduces the black money from the economy Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Not very popular like other gateway.

Razorpay is one of the most popular and trustworthy gateway that major government site do

- Do the tie up with the government payment gateway to build the trust among the public. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

11/21/2023

"Citrix most useable platform for vpn"

4.5/5

What do you like best about Citrix Gateway?

Citrix gateway using for vm. Best client support. Easy to configure. Secure. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

It has many inbuilt cloud services, Citrix gateway treated as an on-premise cloud and secure data. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

6/2/2023

"The best Portal"

5/5

What do you like best about Citrix Gateway?

The amount of apps you can have in this gateway is fantastic. Excellent tool for Vendor partners and resetting passwords is straightforward. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

When using VPN, there is where the system has a delay on it, and to use apps, you have to close and reopen everything; at some point, you even have to restart the computer. Review collected by and hosted on G2.com.

Jesus D.

Customer Service Associate

Enterprise (> 1000 emp.)

12/6/2022

"Daily VPN tool"

5/5

What do you like best about Citrix Gateway?

It is the simplest and easiest tool of this kind that I have ever used on any company, which has made my work and urgencies so much easy to solve as you require almost no time to use it Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

I would like to have more cross-platform security options to make that but it is implicit that the function is to make available for most agents the easy log in via authenticator Review collected by and hosted on G2.com.

Juan P.

Call center agent

Mid-Market (51-1000 emp.)

12/15/2022

"It's a good platform but not the best"

4/5

What do you like best about Citrix Gateway?

I like best the fact that I'm able to work on orders pretty easily since Citrix is a visual-friendly platform. It's intuitive and that helped me get used to it quickly. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

I hate the fact that it glitches a lot, it takes a lot of time to load very basic things and it glitches sometimes to the point that it doesn't even open. This doesn't happen very often but it happens once in a while. Review collected by and hosted on G2.com.