[ Cisco Reviews ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) [ Cisco Reviews ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) # Cisco Unified Communications Manager (CallManager) Features ##### ## Basic Communication (6) Phone Calls Enables users to place phone calls over the internet. Video Calls Enables users to place video calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Screen Sharing Enables users to share screens over the internet. Conference Calls Enables multiple users to make phone or video calls over the internet at once. Desk-to-Desk Calls Enables users to contact one anothers through mobile phones and landlines. Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (3) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Browser Extension Allows users to download the tool along as an extension to their browser of choice. Individual Download Requires users download the software on its own. Show More ##### ## Features (5) Voicemail to Email Transcribes voice messages to email. File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Conference Transcripts Records and transcribes voice and video conferences. Show More ##### ## Extensions (2) Tenancy Flexibility Can be deployed as a single-tenant or multi-tenant product. Native VoIP Contains its own IP telephony system. Show More ##### ## Platform Basics - VoIP Providers (6) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Audio Conferencing (2) Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - UCaaS Platforms (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More [ ![Ultatel](https://images.g2crowd.com/uploads/product/hd_favicon/487033156eb0aa83f472f79ed1b6d200/ultatel.svg "Ultatel") Sponsored Ultatel 4.7/5 (53) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5 (1,462) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5 (1,362) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5 (430) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/competitors/alternatives) Cisco Unified Communications Manager (CallManager) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07314eda85557677e4abd7e6334ea397/asterisk.png "Product Avatar Image") Asterisk 4.6/5 (59) [ Compare Now ](https://www.g2.com/compare/asterisk-vs-cisco-unified-communications-manager-callmanager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5 (1,396) [ Compare Now ](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5 (547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) ##### Categories on G2 [ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms)[ VoIP Providers ](https://www.g2.com/categories/voip-providers)[ Audio Conferencing ](https://www.g2.com/categories/audio-conferencing) ##### Explore More [ Top tools for visualizing big data ](https://www.g2.com/discussions/what-are-the-top-tools-for-visualizing-big-data)[ Microsoft Collaboration Tools ](https://www.g2.com/articles/microsoft-collaboration-tools)[ Leading revenue operations solutions for small business ](https://www.g2.com/discussions/leading-revenue-operations-solutions-for-small-businesses) [ User-friendly project management software for teams ](https://www.g2.com/discussions/user-friendly-project-management-software-for-teams)[ Top-rated knowledge base app for small businesses ](https://www.g2.com/discussions/top-rated-knowledge-base-app-for-small-businesses)[ Pros and Cons Details ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?qs=pros-and-cons) Show More [ Top tools for visualizing big data ](https://www.g2.com/discussions/what-are-the-top-tools-for-visualizing-big-data)[ Microsoft Collaboration Tools ](https://www.g2.com/articles/microsoft-collaboration-tools)[ Leading revenue operations solutions for small business ](https://www.g2.com/discussions/leading-revenue-operations-solutions-for-small-businesses) [ User-friendly project management software for teams ](https://www.g2.com/discussions/user-friendly-project-management-software-for-teams)[ Top-rated knowledge base app for small businesses ](https://www.g2.com/discussions/top-rated-knowledge-base-app-for-small-businesses)[ Pros and Cons Details ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?qs=pros-and-cons)