Cincom CPQ Reviews & Product Details

Cincom CPQ is a configure, price, quote (CPQ) solution purpose-built for manufacturers selling complex, configurable products. It enables sales teams, distributors, and partners to create accurate, buildable quotes by automating product configuration, pricing, approvals, and proposal generation. With rule-based configuration, guided selling, dynamic pricing, multi-level BOM support, and workflow-driven approvals, Cincom CPQ helps manufacturers reduce quoting errors, shorten sales cycles, and improve operational efficiency. The platform supports multiple languages, currencies, and deployment options, making it ideal for global manufacturing organizations. Cincom CPQ integrates with leading CRM and ERP systems, including Salesforce, Microsoft Dynamics 365, SAP, and Oracle, ensuring seamless data flow from quote to production. The platform helps sales, engineering, and operations teams collaborate more effectively by streamlining product configuration, pricing, approvals, and proposal generation while maintaining governance and compliance throughout the sales process.

Seller

Cincom Systems

Discussions

Cincom CPQ Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

Value at a Glance

Averages based on real user reviews.

Time to Implement

10 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

Salesforce Revenue Cloud

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User Insights

Average based on 19 real user reviews.

Implementation Time

10 months

Perceived Cost

$$$$$

Aaron C.

Software Project Manager

Mid-Market (51-1000 emp.)

11/22/2016

"Complex configuration with little to no programming knowledge."

3/5

What do you like best about Cincom CPQ?

Loved hearing from the variety of companies using the product. How they used it in different ways and their experiences around it. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Realizing they're were tools we could have been utilizing but didn't know about them because of a lack of communication. Review collected by and hosted on G2.com.

Mindi W.

Division IT Applications Manager / Configurations (CPQ) Manager

Enterprise (> 1000 emp.)

11/16/2016

"2016 Cincom User Conference"

3.5/5

What do you like best about Cincom CPQ?

Ease of use, continual upgrades/enhancements of products, the team I deal with personally at Cincom Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Lack of user manuals and detailed training materials Review collected by and hosted on G2.com.

Jackie N.

Project Manager

Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

10/26/2015

"Cincom - Configure Price and Quoting Solution"

2.5/5

What do you like best about Cincom CPQ?

The overall solution is very appealing to the customer and dealer network. Once trained, it is also fairly easy to use. The guided selling added to the Guru makes it so easy for new customers and dealers to follow. From a system support point of view, I love that our internal sales team uses the same tools and views as our customer and dealer network. This greatly improves communication and support between the two. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

This program requires an extensive amount of custom code and logic (plugins) in order for it to meet our overall needs. Both parties review the requirements and then Cincom provides estimates for the work. I found that their estimates, both time and amount, were extremely higher than expected or compared to other experiences I have had with similar types of work. Cincom engineers and developers actually complete the work and therefore can only be maintained by Cincom. Of course, at an expense and when they are available. Review collected by and hosted on G2.com.

Recommendations to others considering Cincom CPQ:

Be prepared with a current state process that is documented along with what you would like the future state to look like. This will immediately get both parties on the same page and as you step through the future state be sure to have a solid team included in design sessions and mapping that includes all areas that will be involved using the new solution. Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

Currently we are working to maintain our models and selections. Along with that, we are continuing to support new users and customers/dealers. We are still new to the system so there is still a learning curve for some of the processing of items as well. One other thing I would add is that we are working internally to learn to support some of our customizations. Some benefits that we have realized are easier quoting for our customers and dealers, weight and price returned to them immediately based on the configuration they have chosen, and quicker turnaround on approval to get the quotes back to them. Review collected by and hosted on G2.com.

Rigels H.

Global Product Modeler, e-Business

Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

10/22/2015

"Working with Cincom to build the next CPQ generation for the company I work for"

2.5/5

What do you like best about Cincom CPQ?

What I like the best is that you can configure everything, and when I say everything I really mean it. There are a lot of softwares out there which are actually focused on specific products and cannot be adapted to others. This is not the case for Cincom CPQ since I can easily configure a pencil, a bike, a car or way more complicated products. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

There are quite a lot of thing that can be improved:

- Speed

- User Experience

- Not easy to use even though you can achieve great results

- Error messaging

- One of their strenght, which is the freedom to reach a result in whatever way you prefer based to your experience, is alse one of their weak point in my opinion and the reason is this one --> Even though you can structure the data in a lot of different ways if you don't do that in a way for the software to better digest it, the program won't react as expected. Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

We're now living a time in which companies are realizing that whatever product they're selling they need to be in the web. Some of those products are easy selling, others, need a CPQ.. Cincom provides a solution which can be implemented on every single product you might sell and could be easily adapted to your needs. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

10/21/2015

"Cincom Guru"

1/5

What do you like best about Cincom CPQ?

The platform Cincom Guru provides is a simple drag-n-drop program for designing a configuration application. The Document Generator portion does make outputting a document easier since it is a Word based template. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Beyond the basic screen design/layout process, this program requires an extensive amount of "custom code", or plugins, in order for it to accomplish anything of value. These custom designed plugins, which in most cases are necessary to provide functionality to the program, are above and beyond the basic cost of this software. Unfortunately, the custom plugins are also produced and maintained by the Cincom engineers, so the creation of these plugins also relies on their availability and expertise. Review collected by and hosted on G2.com.

Recommendations to others considering Cincom CPQ:

Personally, I would evaluate other options/companies before deciding to move forward with using this platform. And if deciding to use this program, ensure the DETAILS of the program's capabilities are disclosed up front: What is standard and what will require customization (more cost)? Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

Trying to use Cincom Guru to develop a business configurator program to be used by the company sales force. The problem we are trying to solve is a simple consistency issue among sales submissions. We have yet to realize any benefits simply because the program (plugins/customization) has yet to be completed by the Cincom programmers. We have completed most of the work on our end, but continue to require assistance from the Cincom engineers in order to provide additional functionality to our end program users. It is frustrating to continue having (needing) to their assistance with some portions ("plugins") of the program you would think should be included in the basic system. Review collected by and hosted on G2.com.

Verified User in Printing

Mid-Market (51-1000 emp.)

10/22/2015

"Outstanding Product"

4.5/5

What do you like best about Cincom CPQ?

It is very intuitive to use, easy to maintain and easy to capture the knowledge in the form of simple rules. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Integration. Not many built-in functions for integration and code required for Document Generation. Review collected by and hosted on G2.com.

Recommendations to others considering Cincom CPQ:

It is a great product and gives you full control over your business. Eliminates order entry mistakes. Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

Problems:

1) A centralized product catalog of sellable products with pictures so that the sales team can order the correct items.

2) Stop wrong configurations from being manufactured and shipped to customers.

Benefits:

1) The product catalog is integrated with the CRM and there is only one truth to the products. Since the sales team has the option of seeing pictures, they are able to eliminate wrong products.

2) Generate quotations and get approvals from customers. This helps in ensuring we deliver the right products to the customers at the right time. Review collected by and hosted on G2.com.