Compare Alchemer Reputation Management and Reputation 
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Alchemer Reputation Management
Star Rating
(354)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Alchemer Reputation ManagementReputation
Star Rating
(2,466)4.6 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in centralizing customer ratings and reviews from various platforms like Facebook and Google, making it easier for businesses to maintain their online reputation. Users appreciate the real-time review monitoring system that provides timely alerts for new customer feedback.
- Users say that Chatmeter stands out for its exceptional support system, with many highlighting the team's commitment to going above and beyond to meet client needs. This level of support can be a significant advantage for businesses looking for a partner rather than just a vendor.
- Reviewers mention that both platforms offer similar ease of use, but Reputation has a slight edge in user satisfaction, with feedback indicating that its interface is intuitive for managing social media accounts and posting content.
- According to verified reviews, Reputation's robust analytics capabilities are a major draw, as users find the analytical report trends helpful for understanding customer sentiment and improving their strategies. This feature is particularly praised for its ability to track customer reviews effectively.
- G2 reviewers highlight that while Chatmeter provides actionable data, some users feel that its overall functionality may not be as comprehensive as Reputation's, particularly in areas like review tracking and social media management.
- Users report that both platforms have solid features for managing online listings, but Reputation's higher G2 Score reflects a broader user base and more recent positive feedback, suggesting a more reliable and satisfying experience overall.
Pricing
Entry-Level Pricing
Alchemer Reputation Management
No pricing availableReputation
No pricing availableFree Trial
Alchemer Reputation Management
No trial information availableReputation
No trial information availableRatings
Meets Requirements
8.9
284
9.1
1,987
Ease of Use
9.0
287
9.0
2,029
Ease of Setup
8.7
163
8.6
1,137
Ease of Admin
8.8
168
8.9
876
Quality of Support
9.1
279
8.9
1,771
Has the product been a good partner in doing business?
9.2
168
8.9
874
Product Direction (% positive)
8.9
270
8.9
1,953
Features by Category
Social Analytics
8.7(won by 0.4)
68
8.3
237
8.7(won by 0.2)
52
8.5
240
8.6
60
8.7(won by 0.1)
246
Feature Not Available
8.4(won by default)
204
8.4(tied score)
50
8.4(tied score)
210
8.0
19
8.1(won by 0.1)
170
8.8(won by 0.5)
23
8.3
189
Reports & Dashboards
8.4
65
8.7(won by 0.3)
251
8.7
66
8.8(won by 0.1)
248
8.8(won by 0.1)
63
8.7
233
8.2(tied score)
13
8.2(tied score)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Tools
8.4
38
Not enough data
7.5
23
Not enough data
Feature Not Available
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Customer Tools
9.0
51
Not enough data
8.5
44
Not enough data
8.5
23
Not enough data
8.6
31
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.7
101
|
Verified
8.2
298
|
Verified
8.6
104
|
Verified
8.3
302
|
Verified
8.6
118
|
Verified
8.0
302
8.7
117
|
Verified
8.1
320
|
Verified
Performance
8.3
123
|
Verified
8.4
346
|
Verified
8.7
128
|
Verified
8.7
369
|
Verified
Local Search Optimization
8.6
60
|
Verified
8.9
146
9.2
60
|
Verified
8.8
161
|
Verified
9.1
64
9.1
176
9.4
67
|
Verified
9.3
186
|
Verified
8.5
46
|
Verified
8.7
156
|
Verified
8.9
65
|
Verified
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
269
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
240
Not enough data
9.1
237
Content & Collaboration
8.7
48
8.8
391
8.4
44
8.4
367
8.4
34
8.4
322
8.5
34
8.4
324
9.0
49
8.7
370
7.5
21
8.3
313
Social Management
8.5
69
8.6
423
8.4
59
8.7
434
8.4
52
8.5
380
8.6
65
8.7
425
Feature Not Available
8.3
347
8.3
18
8.3
300
7.8
10
8.2
184
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.6
17
Not enough data
5.8
17
Not enough data
6.3
17
Not enough data
5.8
17
Not enough data
6.2
17
Not enough data
7.0
17
Analytics
Not enough data
8.8
571
Not enough data
8.9
597
Not enough data
8.8
551
Not enough data
8.2
485
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
490
Not enough data
8.4
471
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Collection
Not enough data
7.1
24
Not enough data
7.9
28
Not enough data
7.7
25
Not enough data
8.5
25
Not enough data
6.7
24
Agentic AI - Review Management
Not enough data
5.5
19
Not enough data
5.5
20
Moderation
Not enough data
7.4
25
Not enough data
7.5
25
Not enough data
7.3
23
Use Cases
Not enough data
7.0
22
Not enough data
7.3
21
Not enough data
7.5
23
Administration
Not enough data
5.9
21
Not enough data
7.7
21
Not enough data
8.4
28
Not enough data
7.5
22
Not enough data
6.1
21
Display Options
Not enough data
6.7
20
Not enough data
6.3
20
Not enough data
6.4
24
Not enough data
7.2
20
Generative AI
Not enough data
6.2
19
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
316
Channels
Not enough data
9.0
372
Not enough data
9.1
407
Not enough data
8.4
313
Not enough data
8.5
326
Not enough data
8.7
336
Insight
Not enough data
9.2
406
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
348
Consumer Intelligence
8.9
196
|
Verified
9.0
1059
|
Verified
8.3
194
|
Verified
8.6
937
8.4
206
|
Verified
8.8
1009
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
175
|
Verified
8.6
927
|
Verified
8.9
221
|
Verified
9.1
1142
|
Verified
Media Monitoring
8.2
168
|
Verified
8.6
962
|
Verified
8.0
157
|
Verified
8.6
948
|
Verified
Feature Not Available
8.5
881
In-House Management
Feature Not Available
Feature Not Available
8.6
151
8.5
849
Generative AI
7.6
23
7.9
394
Agentic AI - Online Reputation Management
6.3
5
6.8
33
6.3
5
6.6
31
6.9
6
6.6
35
7.0
5
6.8
32
6.7
5
6.8
32
6.7
5
7.0
30
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alchemer Reputation Management and Reputation are categorized as Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Alchemer Reputation Management is categorized as Store Locator
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Suites, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Alchemer Reputation Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.6%
Restaurants
17.3%
Retail
6.1%
Food & Beverages
5.8%
Marketing and Advertising
5.6%
Other
45.6%
Automotive
27.6%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.6%
Hospitality
3.4%
Other
26.2%
Discussions
Can agencies use Chatmeter?
2 Comments
Official Response from Alchemer Reputation Management
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Alchemer Reputation Management
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Are you working on the ability to review to more sites like OpenTable & TripAdvisor?
1 Comment
CW
Chatmeter is always focused on acquiring and maintaining long-lasting partnerships with providers. We currently offer the capabilities to monitor and respond...Read more
Can you use Facebook Live from the Reputation app?
3 Comments
JH
Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry.Read more
Can customers recieve email request? Is Reputation only text capable?
2 Comments
G2
All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity...Read more
What is the biggest negative of the platform?
2 Comments
G2
Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
