Chargeflow Reviews & Product Details

- Extremely useful free dispute analytics used daily

- Slick UI

- Informative dashboarding

- Setup ease

- Multiple integrations and reactive tech team Review collected by and hosted on G2.com.

- Unclear sales cycle and practices

- Tried to charge us resolved disputes while on a free trial

- Probably just a miscommunication from them, but in the end we did not go further in the process for this reason Review collected by and hosted on G2.com.

Chargeflow is an extremely useful system which, operating in a critical type financial and credit management, enables the monitoring of cash flows and helps prevent the loss of revenue streams, proving to be highly beneficial overall when it comes to online and digital financial transactions Review collected by and hosted on G2.com.

To improve chargeflow, we recommend avoiding the implementation of overly complex functional systems, maintaining operational clarity and transparency at all times, and adding advanced related benefits for programme users Review collected by and hosted on G2.com.

The alerts were very useful and I have used them a lot they prevented my payment methods to give me a hold. Review collected by and hosted on G2.com.

the integration took a long time, competitors are faster. Review collected by and hosted on G2.com.

Chargeflow handles the time-consuming and often ineffective chargeback rebuttal process in a way that is simple to manage and far more effective. The system was a breeze to integrate into our Woocommerce + PayPal store - just make sure you're using the very latest Chargeflow plugin version if integrating from Wordpress/Woocommerce. The Chargeflow dashboard is super easy to understand and elegantly laid out. Our particular store is not your run-of-the-mill e-commerce storefront; Many products are extremely hard to source and/or require extensive customization, so order fulfillment times can be long and some people just can't seem to wait without issuing a chargeback despite the fact that they had agreed to the terms, shipping policy, returns policy etc. prior to checkout. This was a BIG concern for us: how would Chargeflow handle the specific way *our* orders are fulfilled in rebutting the chargebacks? To our relief, the setup process provides a simple way to upload/refer to these terms & conditions and automatically integrates them into the chargeback rebuttal -- se we know that our rather unusual case is covered!! We also had specific extra requirements that required developers to get involved and the Chargeflow tech team was quick to help. We wanted to ensure that when a chargeback was issued the order status changed to "Chargeback" (a custom order status we created in Woocommerce). This was achievable through the use of the API/webhooks provided by Chargeflow -- opening up the possibility of extensive customization of the way the service integrates into your specific workflow. And on a technical level, the use of the API/webhooks is highly secure -- using HMAC 256-bit hashed signatures -- so there are no worries about the cybersecurity vulnerabilities posed by most webhook implementations. Finally, as for customer service, I have rarely received better. The team is quick to respond with answers even if they need to get them from other teams with different expertise. Kudos, Chargeflow team. This is a great service! Review collected by and hosted on G2.com.

There is only one minor issue I have and that is the need to update the developer documentation around webhooks. Chargeflow had changed the UI of their settings where webhooks are related, and the documentation did not reflect the change, making for some confusion which was clarified by the tech team in 24 hours. Review collected by and hosted on G2.com.

They do the work for me. I don't have to submit one document and they stay on top of chargebacks for me so I don't have to. You win some, you lose some but we've won more using Chargeflow than we would have if we had to do the work ourselves. Their customer service is VERY good as well. We would definitely recommend. Review collected by and hosted on G2.com.

I don't really have anything to say here regarding dislikes. Review collected by and hosted on G2.com.

It's very useful for my store; I'm able to minimize chargebacks and get a better view of the issues so I can resolve them before they lead to a chargeback. Review collected by and hosted on G2.com.

So far, I’m really liking it and don’t have much to complain about, since I’ve only been using it for a short time.

But I think we should be notified when ChargeFlow generates its automatic documentation and when the chargeback process has fewer days remaining, because with a chargeback open for many days, there isn’t much we can do right at Review collected by and hosted on G2.com.

The fully automated dispute response system. It scans my connected platforms for evidence, generates personalized response templates using AI, and submits everything automatically. This alone saved me 20+ hours monthly. Review collected by and hosted on G2.com.

There is Nothing not to like about chargeflow Review collected by and hosted on G2.com.

The identification of risky transactions. This is a great feature for our customers to prevent potential chargebacks. Our customers are less likely to win disputes, the cost of disputes is often not worth the risk, and prevention is the best possible scenario. Review collected by and hosted on G2.com.

The main complaint I have received is only in regards to the cost. The representment and/or alerting is an expensive commitment for restaurant customers. Review collected by and hosted on G2.com.

It saves me a ton of time. The process is mostly hands-off, and it works the way I need it to. I barely have to do anything, and it still generates all the required documents for me.

it was very easy to integrate, i use frequently and the support is great Review collected by and hosted on G2.com.

At times it feels a bit pricey, especially in slower months, but overall it still saves me a lot of time. Review collected by and hosted on G2.com.

Consolidation of all disputes in one location to streamline easy management of them. Review collected by and hosted on G2.com.

Speed with which disputes are replied to. Occasionally we haven't compiled evidence to add to dispute rebuttals. Review collected by and hosted on G2.com.