Certainty Software Reviews & Product Details

I utilize Certainty Software as a centralized digital platform for managing and structuring our field safety forms and operational compliance data. Review collected by and hosted on G2.com.

We encounter major technical friction if a specific branch tries to use character recognition, OCR, to process and submit legacy paper forms into the digital database. Review collected by and hosted on G2.com.

Certainty Software is extremely customizable, which has been really helpful for our organization. We are a nonprofit in the human services field, so we use the platform a little differently than a typical audit environment. We use it for QA audits and to track compliance across programs, but our nursing team is also able to use it for medical compliance and even time tracking. Being able to adapt the system to work for different departments has been a huge benefit. I also have to mention their support team. They are fantastic and very responsive whenever we have a question or run into an issue. Review collected by and hosted on G2.com.

I’d say there was a bit of a learning curve on the administrative side when I first started setting up the checklists and components. Because the system is so customizable, it takes some time to understand how everything works and how to build things the way you want them. It wasn’t overly difficult—just something that requires a little time and patience when you’re getting started. Once you get the hang of it, though, it works really well. Review collected by and hosted on G2.com.

I really value the freedom Certainty Software gives us to create, customize, and amend digital forms whenever our operational needs change. This flexibility allows us to tweak specific form fields. Review collected by and hosted on G2.com.

I found the back-end administrative side of Certainty Software to be incredibly difficult to understand at face value when I first dived into it. Review collected by and hosted on G2.com.

I particularly like the clear structure and the ability to use it everywhere and completely replace paper. Additionally, I appreciate that one can draw conclusions from the data and evaluate it meaningfully. I would especially like to highlight the support, as well as the continuous development. Review collected by and hosted on G2.com.

I have nothing to complain about and no criticism either. Review collected by and hosted on G2.com.

I appreciate Certainty Software for letting us create and amend our own forms to adjust to our business needs. This feature is particularly helpful because it allows us to customize certain form inputs or evidence inputs to align with our business standards. We're continually setting up Certainty Software and using standardized forms like the BRC audit, which has been very useful for our wider teams. Review collected by and hosted on G2.com.

Certainty can occasionally be difficult to understand. Although there are many training resources available, at face value, a user can't just log in and pick the software up at the admin side and understand it properly. Review collected by and hosted on G2.com.

I really like Certainty Software's platform because of its overall user-friendliness and the instant reporting feature, which are the most valuable aspects for our operational team. Review collected by and hosted on G2.com.

I have noticed system performance issues, and page load times can slow down for me, especially when reporting during analytics incorporation. Review collected by and hosted on G2.com.

I find the automated report generation engine to be the most valuable feature for my team because it removes a lot of friction from our post-audit workflow. Review collected by and hosted on G2.com.

I find the built-in analytics feature to be seriously lacking for our advanced reporting needs. Review collected by and hosted on G2.com.

I really appreciate the convenience of having our inspection checklists and remediation actions integrated into a single unified system with Certainty Software. Review collected by and hosted on G2.com.

We run into major frustration when trying to export our data over to Power BI for high-level analysis. Some critical data features completely vanish from the database during the export process. Review collected by and hosted on G2.com.

What I like is the generation of the automatic report. Filling up the checklist allows you to review all the findings and observations, and then based on that, it prepares an automatic report using the AI tool. That's a great feature, I will say, as it saves time. The initial setup was quite easy and not complicated, with the password and auto password generated, allowing us to enter into the software easily. Review collected by and hosted on G2.com.

I find the analytics feature lacking. Along with the report, clients want to see analytics of performance, so having automatic analytics generated would be a great benefit. The analytics should also be flexible enough to adjust to the various requirements asked by the organization. Review collected by and hosted on G2.com.

I use Certainty Software primarily for executing daily job site walkthroughs, recording safety observations, and logging field compliance checks. Review collected by and hosted on G2.com.

My main issue is with the user interface. Review collected by and hosted on G2.com.