--- title: Certainty Software Reviews meta_title: 'Certainty Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how Certainty Software works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 48 scale: '5' date_modified: '2026-10-01' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # Certainty Software Reviews **Vendor:** Certainty **Category:** [Inspection Management Software](https://www.g2.com/categories/inspection-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 48 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Certainty Software Certainty Software is a comprehensive, enterprise-level inspection management solution designed to streamline data collection, reporting, and issue management for audits and inspections. This software caters to a diverse range of industries globally, enabling professionals to conduct millions of inspections annually. Its primary objective is to ensure compliance, mitigate risks, and enhance operational performance across various sectors. The platform is particularly beneficial for organizations that require a systematic approach to audits and inspections. Its intuitive, user-friendly interface allows users to create customizable forms tailored to their specific needs. This flexibility makes it suitable for a wide array of applications, including safety inspections, quality assurance audits, supplier compliance checks, ESG (Environmental, Social, Governance) assessments, or any other checklist-based need. By facilitating real-time reporting and comprehensive action management, Certainty empowers users to capture, track, and analyze accurate data efficiently. One of the key features of Certainty Software is its data-driven approach, which provides actionable insights that can significantly enhance business performance and sustainability. Users can easily identify trends, monitor compliance levels, and address potential issues before they escalate. The software’s robust reporting capabilities enable the generation of detailed reports that can be shared with stakeholders, ensuring transparency and accountability throughout the inspection process. This level of insight is crucial for organizations aiming to maintain high standards of compliance and operational excellence. New to the Certainty platform are AI-enhanced capabilities. Certainty Software's Vision, Insights, and Analytics bring the power of artificial intelligence directly to your audits and inspections. Whether you're seeking to streamline checklist completions or uncover strategic insights through deep data analysis, the automation features are designed to meet your needs. This integration of AI not only enhances operational intelligence but also supports improved decision-making and agility, allowing organizations to adapt swiftly to changing requirements. Certainty Software stands out in its category by offering a centralized platform for managing inspections and audits. This eliminates the need for disparate systems and manual processes, reducing the likelihood of errors and improving overall efficiency. The ability to integrate with other enterprise systems further enhances its value, allowing organizations to maintain a cohesive operational framework. By providing a comprehensive solution that combines ease of use with powerful data analytics, Certainty Software supports businesses in achieving their compliance goals while driving continuous improvement in their operational practices. ## Certainty Software Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of Certainty Software, allowing for quick customizations and seamless communication. (10 reviews) - Users appreciate the **full customizability** of Certainty Software, enabling easy creation of tailored checklists and audits. (7 reviews) - Users value the **customization** options of Certainty Software, allowing them to create tailored checklists and forms effortlessly. (7 reviews) - Users appreciate the **easy form customization** and support, enabling them to create tailored checklists effortlessly. (6 reviews) - Users find the **easy setup** of Certainty Software to be intuitive, streamlining their audit and assessment processes. (4 reviews) - Users commend the **efficiency** of Certainty Software, which streamlines communication and enhances operational performance effectively. (4 reviews) - User Interface (4 reviews) - Ease of Implementation (3 reviews) - Integrations (3 reviews) - Intuitive (3 reviews) **What users dislike:** - Users find it challenging to manage **user deletions and dashboard customizations** , impacting their overall experience with Certainty Software. (3 reviews) - Users find the platform offers **limited customization** , hindering their ability to tailor features and reports effectively. (3 reviews) - Users find the **analytics and reporting features inadequate** , desiring more customization and automatic performance insights. (2 reviews) - Users find the **limited features** of Certainty Software hinder progress, especially in analytics and performance reporting. (2 reviews) - Users find the **analytics feature lacking** and desire more customization for tracking specific metrics in reports. (2 reviews) - Missing Features (2 reviews) - Not Intuitive (2 reviews) - Not User-Friendly (2 reviews) - User Difficulty (2 reviews) - Complexity (1 reviews) ## Certainty Software Reviews ### 1. Flexibility & Customization Streamline Our Audit Management **Rating:** 4.5/5.0 stars **Reviewed by:** Erin S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 17, 2026 **What do you like best about Certainty Software?** I really appreciate Certainty Software's incredible flexibility when it comes to deep customization, allowing me to build entirely separate checklists, custom fields, and tailored routing workflows for different client accounts. **What do you dislike about Certainty Software?** My main issue right now is that as we rapidly increased our usage of the platform and scaled it across larger accounts, we're hitting a wall where we need much better, more robust tools for handling the correction of action. **What problems is Certainty Software solving and how is that benefiting you?** I use Certainty Software to eliminate the inefficiency of Excel for data collection, saving me hours on data collation. It offers incredible flexibility for customization to manage diverse audit programs. **Official Response from Hewitt Roberts:** > Hi Erin, thank you for your review. Much appreciated. I would welcome the chance to discuss your use case for corrective actions so we can help improve that process with you. Please reach out to me directly at hewitt.roberts@certaintysoftware.com and I would be happy to assist. ### 2. Customizable, Client-Centric, and Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | Global Supply Chain Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 05, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Certainty Software?** I really like how Certainty Software works great for managing our audit programs and self-assessments. The best feature for us is its flexibility on customization, which is crucial since we have multiple projects with different needs. We can customize each one with different checklists and workflows. Another aspect I appreciate is the support from the Certainty Software team. They are very responsive and supportive whenever we need them, and they are open to discussing new features based on our client's needs. The software was really easy to set up, it's very intuitive and easy to navigate. Overall, it's been extremely beneficial for our company. **What do you dislike about Certainty Software?** As we start increasing the usage of the platform, we start to see the need for some additional features, improvements in specific areas such as correction of actions. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software manages our customized audit programs and self-assessments, replacing Excel's inefficiencies. It streamlines data collation and analysis with standardized workflows, saving time and reducing complexity for project managers. **Official Response from Hewitt Roberts:** > Thanks for the review Julia! Great feedback and we look forward to the continued discussion about your needs as your project grows globally. ### 3. Eliminates Paper Waste, Fast Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Edison S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 19, 2026 **What do you like best about Certainty Software?** I really like how Certainty Software eliminates the need for physical paper in inspections, which significantly cuts down on the waste of stationary materials across our site. **What do you dislike about Certainty Software?** I'm frustrated with the occasional technical issue where the app loses force when opening. It can disrupt my workflow and is a bit annoying. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software eliminates the need for physical paper in inspections and reduces waste from stationary materials, improving our efficiency in daily safety tracking. **Official Response from Hewitt Roberts:** > Hi Edison, thank you for your candid and helpful feedback. I would welcome a chat about the losing force issue you mention as I am not quite sure what you mean and there is likely a solution we can explore. ### 4. Robust Data Management with Minor Usability Hiccup **Rating:** 4.0/5.0 stars **Reviewed by:** Dong C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 26, 2026 **What do you like best about Certainty Software?** I really like the robust user management administration controls, which are great for my engineering team. The seamless web-based flexibility of the cloud platform is also impressive. Having direct structural support for field self-reporting is a big plus, as it allows us to safely delegate data collection tasks to regional personnel. **What do you dislike about Certainty Software?** My single biggest frustration happens when shifting between different application pages or moving through dense question sets because the software completely lacks an automatic background save function. **What problems is Certainty Software solving and how is that benefiting you?** I use Certainty Software for handling field data capture and compliance reporting, allowing safe delegation to regional personnel with customizable project setups. **Official Response from Hewitt Roberts:** > Hi Dong, thank you for your review. Really appreciated the thorough feedback and glad we are able to be a part of your project. ### 5. Streamlines Audits with Customizable Templates **Rating:** 4.5/5.0 stars **Reviewed by:** Irvin M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 19, 2026 **What do you like best about Certainty Software?** I find the template duplicating and form modifying capabilities of Certainty Software extremely valuable for our workflow. **What do you dislike about Certainty Software?** My main wish is that the system included integrated resource planning and workforce capacity tools. Currently, we can't use Certainty Software for internal staffing analysis, such as calculating required auditor hours. **What problems is Certainty Software solving and how is that benefiting you?** I use Certainty Software to solve the administrative headache of managing regulatory variations across states. Its template duplicating and form modifying capabilities speed up audit prep and ensure compliance, making audits professional and standardized without errors from static forms. **Official Response from Hewitt Roberts:** > Hi Irvin, thank you for your thoughtful review, much appreciated. Excited to see we can help avoid the administrative headaches of multi-jurisdictional regulatory compliance management. Also, more than happy to set up a call to discuss both integration - if that could help with your workforce management - and/or the addition of features that might also assist with this. ### 6. Empowered Field Data Management with Certainty Software **Rating:** 4.0/5.0 stars **Reviewed by:** Dee O. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about Certainty Software?** I really like the administrative user management controls, as they provide granular control over access privileges, ensuring regional personnel only see the exact forms and data entry fields relevant to their assignment. **What do you dislike about Certainty Software?** My single biggest frustration with the user interface occurs when navigating through lengthy dense inspection questionnaires. Jumping between different application tabs because the web interface lacks an automatic background auto save mechanism. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software lets me safely delegate field data collection with its user management controls, solving access issues. **Official Response from Hewitt Roberts:** > Hi Dee, thank you for your review, much appreciated. So glad we are able to provide the administrative controls needed for your project! I hear you about the web auto-save, that is the limitation of any browser / web page unfortunately. The Certainty app has the auto-save feature so if you can use the app rather than web for form completion that would solve the problem. ### 7. Efficient Safety Inspections with Minor UI Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Wes B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 26, 2026 **What do you like best about Certainty Software?** I really like the clean, consistent layout of Certainty Software's safety submission forms. It's incredibly simple to navigate, especially on mobile devices or tablets while walking around busy job sites. **What do you dislike about Certainty Software?** My main issue with the user interface happens when you accidentally skip a mandatory field on a long checklist. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software simplifies field data entry, replacing paper clipboards with a clean, easy-to-understand layout. **Official Response from Hewitt Roberts:** > Hi Wes, thank you for your great feedback. Also, more than happy to show you how you can easily get to unanswered mandatory questions when that happens. ### 8. Seamless Compliance Management, Needs Data Export Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Nell C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2026 **What do you like best about Certainty Software?** I find the most valuable aspect of Certainty Software is the seamless integration of inspection checklists and remediation action items within one unified environment. **What do you dislike about Certainty Software?** I'm frustrated when trying to export my historical audit data out of Certainty Software into Microsoft Power BI for advanced executive analytics and cross-departmental dashboards. **What problems is Certainty Software solving and how is that benefiting you?** I find Certainty Software solves our issue of disconnected inspection and remediation tracking. It helps me integrate checklists and action items, providing visibility and ensuring timely resolution. **Official Response from Hewitt Roberts:** > Hi Nell, thanks for your feedback. Much appreciated! Glad you are able to make good use of the corrective action feature in your project and more than happy to set up a call with one of our Customer Success team members to help you streamline your advanced analytics requirements. We could give you access to your own PowerBI workspace and there is also OData and SQL connection access that could help as well. Please feel free to reach out to me directly at hewitt.roberts@certaintysoftware.com and I will set something up for you. ### 9. Streamlined Audits, Reduces Manual Errors **Rating:** 4.0/5.0 stars **Reviewed by:** Lonnie Y. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about Certainty Software?** I like the program scheduling tools and the historical audit recovery database, which are easily the best features. **What do you dislike about Certainty Software?** My main frustration with Certainty Software is having to manually reenter the same facility details and company baseline data repeatedly when setting up new audits or adding recurring sites. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software addresses my inefficiency and lack of structure in managing inspections, eliminates my Excel spreadsheet chaos, and ensures my compliance deadlines are met without missing. **Official Response from Hewitt Roberts:** > Hi Lonnie, thank you for your feedback, much appreciated! Thanks for your thoughts on the scheduling and audit reporting features and I would love to chat about your facility details point as I would like to hear more on how you would improve that. Please feel free to reach out to me directly at: hewitt.roberts@certaintysoftware.com ### 10. Streamlines Audits with Ease and Precision **Rating:** 4.5/5.0 stars **Reviewed by:** Eddy C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2026 **What do you like best about Certainty Software?** I really appreciate Certainty Software's template duplicating and form modifying capabilities. These features are the most valuable for our workflow as they help us duplicate mass checklists and quickly tweak conditional questions. **What do you dislike about Certainty Software?** My main wish is that the system included integrated resource planning and workforce capacity tools. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software solves the headache of managing state regulatory variations, speeds up audit prep, ensures compliance, and improves audit outputs with its template duplicating and form modifying capabilities. **Official Response from Hewitt Roberts:** > Hi Eddie, thank you for your kind review, much appreciated. glad to hear the checklist duplication feature is helping with your project! On that, I would love to hear more about your resource planning and workforce capacity management needs, we always welcome new feature ideas and would be interested to hear about yours. Please feel free to reach out to me directly at: hewitt.roberts@certaintysoftware.com ### 11. Seamless Integration with SQL, Powerful Compliance Management **Rating:** 4.0/5.0 stars **Reviewed by:** Betty W. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 14, 2026 **What do you like best about Certainty Software?** I utilize Certainty Software as a centralized digital platform for managing and structuring our field safety forms and operational compliance data. **What do you dislike about Certainty Software?** We encounter major technical friction if a specific branch tries to use character recognition, OCR, to process and submit legacy paper forms into the digital database. **What problems is Certainty Software solving and how is that benefiting you?** I find Certainty Software provides a reliable digital form platform handling our massive internal data volumes and offers me a standardized way to digitalize processes, enhancing our safety workflows. **Official Response from Hewitt Roberts:** > Hi Betty, thank you for your candid review, much appreciated. I would however like to help resolve the OCR friction you mentioned as that should not be the case and should be a simple thing to resolve. Please can you reach out to me directly at hewitt.roberts@certaintysoftware.com so I can have someone assist. ### 12. Flexible Platform for Audits and Compliance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** S. M. | Director of Quality Assurance, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2026 **What do you like best about Certainty Software?** Certainty Software is extremely customizable, which has been really helpful for our organization. We are a nonprofit in the human services field, so we use the platform a little differently than a typical audit environment. We use it for QA audits and to track compliance across programs, but our nursing team is also able to use it for medical compliance and even time tracking. Being able to adapt the system to work for different departments has been a huge benefit. I also have to mention their support team. They are fantastic and very responsive whenever we have a question or run into an issue. **What do you dislike about Certainty Software?** I’d say there was a bit of a learning curve on the administrative side when I first started setting up the checklists and components. Because the system is so customizable, it takes some time to understand how everything works and how to build things the way you want them. It wasn’t overly difficult—just something that requires a little time and patience when you’re getting started. Once you get the hang of it, though, it works really well. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software has helped us better organize and streamline our auditing and compliance processes across the organization. As a nonprofit in the human services field, we have many internal quality assurance and compliance requirements, and the platform makes it easier to standardize how audits are completed, documented, and tracked. It has also been valuable for centralizing our documentation and reporting. Rather than managing audits and compliance items across multiple spreadsheets or separate systems, we can keep everything in one place and review results over time more easily. Different teams are also able to use the platform in ways that fit their needs. For example, our nursing team uses it for medical compliance and time tracking, while other teams rely on it for QA audits and program compliance. **Official Response from Hewitt Roberts:** > Thank you Samantha for your thorough and considered feedback, much appreciated! ### 13. Highly Customizable with Stellar Audit Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Jacquelyn Y. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 19, 2026 **What do you like best about Certainty Software?** I really value the freedom Certainty Software gives us to create, customize, and amend digital forms whenever our operational needs change. This flexibility allows us to tweak specific form fields. **What do you dislike about Certainty Software?** I found the back-end administrative side of Certainty Software to be incredibly difficult to understand at face value when I first dived into it. **What problems is Certainty Software solving and how is that benefiting you?** I use Certainty Software as the primary backbone for managing compliance data and safety audits, offering freedom to customize forms and industry standard templates that aid our compliance certifications. **Official Response from Hewitt Roberts:** > Hi Jacquelyn, thank you for your feedback. Great to hear about the features that help and those that we can improve. Always looking for ways to make Certainty better. ### 14. The game changer in auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias K. | Lead Auditor Group Quality, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** April 24, 2026 **What do you like best about Certainty Software?** I particularly like the clear structure and the ability to use it everywhere and completely replace paper. Additionally, I appreciate that one can draw conclusions from the data and evaluate it meaningfully. I would especially like to highlight the support, as well as the continuous development. **What do you dislike about Certainty Software?** I have nothing to complain about and no criticism either. **What problems is Certainty Software solving and how is that benefiting you?** Making audits transparent, having them available everywhere, and offering them in multiple languages – this is where Certainty plays to its strengths. As a result, the audit has significantly gained value and acceptance within the company. **Official Response from Hewitt Roberts:** > Thanks Tobias! ### 15. Customizable and Robust, Yet Challenging to Master **Rating:** 4.0/5.0 stars **Reviewed by:** Simon G. | IT Manager / Head of IT, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 14, 2026 **What do you like best about Certainty Software?** I appreciate Certainty Software for letting us create and amend our own forms to adjust to our business needs. This feature is particularly helpful because it allows us to customize certain form inputs or evidence inputs to align with our business standards. We're continually setting up Certainty Software and using standardized forms like the BRC audit, which has been very useful for our wider teams. **What do you dislike about Certainty Software?** Certainty can occasionally be difficult to understand. Although there are many training resources available, at face value, a user can't just log in and pick the software up at the admin side and understand it properly. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software allows us to maintain standardization in audits and customize form inputs to align with our business standards, ensuring consistent specifications across the business. **Official Response from Hewitt Roberts:** > Hi Simon, thank you for your feedback. Look forward to showing you the new Knowledge Base! ### 16. Streamlined EHS Compliance with Some Performance Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Lorene F. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Certainty Software?** I really like Certainty Software's platform because of its overall user-friendliness and the instant reporting feature, which are the most valuable aspects for our operational team. **What do you dislike about Certainty Software?** I have noticed system performance issues, and page load times can slow down for me, especially when reporting during analytics incorporation. **What problems is Certainty Software solving and how is that benefiting you?** I use Certainty Software to eliminate the heavy administrative burden of manual spreadsheets and fragmented documentation. **Official Response from Hewitt Roberts:** > Hi Lorene, thank you for your review, much appreciated and excited to let you know that our upcoming release addresses a number of performance issues and will significantly improve speed. ### 17. Automated Reports Boost Workflow Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley H. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Certainty Software?** I find the automated report generation engine to be the most valuable feature for my team because it removes a lot of friction from our post-audit workflow. **What do you dislike about Certainty Software?** I find the built-in analytics feature to be seriously lacking for our advanced reporting needs. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software saves us a lot of time by automating report generation after audits, eliminating hours of manual work like typing and formatting. **Official Response from Hewitt Roberts:** > Hi Ashley, thank you for your review and feedback. Much appreciated. Thank you also for your feedback on advanced reporting and I am excited to share that our AI Analytics feature is coming out in our next release and will add significant functionality for advanced reporting. ### 18. Integrated Audits but Frustrating Data Exports **Rating:** 3.5/5.0 stars **Reviewed by:** Pam P. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about Certainty Software?** I really appreciate the convenience of having our inspection checklists and remediation actions integrated into a single unified system with Certainty Software. **What do you dislike about Certainty Software?** We run into major frustration when trying to export our data over to Power BI for high-level analysis. Some critical data features completely vanish from the database during the export process. **What problems is Certainty Software solving and how is that benefiting you?** I rely on Certainty Software as our core database for structuring internal field audits and managing corrective tasks across our field teams. **Official Response from Hewitt Roberts:** > Hi Pam, thank you for your feedback. Glad we are able to help with a unified system for your inspections and corrective actions. I understand your frustration with PowerBI. It is a Microsoft product (embedded in Certainty) and there are ways to improve / workaround MS PowerBI reporting limitations. We can create custom reports that are easily exportable, subscription reports that email data reports in whatever format you need and we can provide direct database access with OData and SQL. Please reach out to me directly here or support@certaintysoftware.com if any of these options are of interest to you. Look forward to assisting. ### 19. Streamlined Reporting, Needs Enhanced Analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Suman G. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2026 **What do you like best about Certainty Software?** What I like is the generation of the automatic report. Filling up the checklist allows you to review all the findings and observations, and then based on that, it prepares an automatic report using the AI tool. That's a great feature, I will say, as it saves time. The initial setup was quite easy and not complicated, with the password and auto password generated, allowing us to enter into the software easily. **What do you dislike about Certainty Software?** I find the analytics feature lacking. Along with the report, clients want to see analytics of performance, so having automatic analytics generated would be a great benefit. The analytics should also be flexible enough to adjust to the various requirements asked by the organization. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software helps me design assessments, evaluate organizational performance, and generate reports automatically. The automatic report feature via AI saves time as we don't need to spend it on report creation. **Official Response from Hewitt Roberts:** > Hi Suman, thank you for your thorough review, much appreciated. Glad we are able help improve the assessment and reporting process. As for your comment on analytics, good news. We are presently implementing our AI Analytics feature which I am sure will be received well! ### 20. Streamlined Safety Inspections with User-Friendly Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Myron B. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Certainty Software?** I use Certainty Software primarily for executing daily job site walkthroughs, recording safety observations, and logging field compliance checks. **What do you dislike about Certainty Software?** My main issue is with the user interface. **What problems is Certainty Software solving and how is that benefiting you?** I use Certainty Software to simplify field data entry with a clean layout that replaces paper forms. ### 21. Easy Checklists and Actions in One Place, but Power BI Export and Automation Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 20, 2026 **What do you like best about Certainty Software?** It’s easy to create a new checklist in the admin area and to train new users on MOBI. I also like the convenience of having both checklists and actions together in one platform. **What do you dislike about Certainty Software?** Some features don’t appear in the database when it’s exported to Power BI. For example, critical failures—which are important to disclose to our customers—are missing. A recurring complaint from our auditors is that actions have to be created manually and then transferred to the next step. It would be helpful if, whenever a requirement is flagged as a non-conformance, actionw were automatically generated with predefined settings. **What problems is Certainty Software solving and how is that benefiting you?** It enables a more streamlined audit process and provides better control over delivery deadlines, making it easier to keep everything on track. **Official Response from Hewitt Roberts:** > Thank you for your valuable input! These are great suggestions and very doable in upcoming updates/improvements to Certainty. ### 22. Transforms Supply Chain Auditing with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Chas S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about Certainty Software?** I find Certainty Software incredibly useful for my global supply chain consulting practice. It provides a single standardized framework where my team can complete online checklists. **What do you dislike about Certainty Software?** None **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software centralizes our audit management, solving the challenge of inconsistent data collection from fragmented supply networks. **Official Response from Hewitt Roberts:** > Hi Chas, thank you for your glowing review, much appreciated. I would welcome the chance to connect and share with you our product release roadmap and the features that will add even more value for supply chain auditing. ### 23. Effortlessly Manages Checks, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Health And Safety Officer **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2026 **What do you like best about Certainty Software?** I particularly like the real-time notifications from Certainty Software. It saves me from traveling to numerous sites to ensure checklists are completed. I really like the ease of use for end users, which accommodates staff with varying education levels effectively. The initial setup was super easy! **What do you dislike about Certainty Software?** I would like to see AI used more in checklist creation. For example, I have checklists that are changed each year. I first edit the text copy and then have to go in and edit each individual checklist. If AI could read my text copy and make the appropriate changes, it would save me a ton of time. **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software keeps audits and checklists organized, sends real-time notifications, and helps with workflow tracking and accountability. It's easy for everyone to use, regardless of their education level. **Official Response from Hewitt Roberts:** > Hi Matt, thanks for your considered review and feedback. Glad we can help you keep audits organized and that Certainty is easy for your team to use. As for using AI for checklist creation, love the idea and it is on our roadmap. You can also use the existing AI Insights feature to suggest improvements to your existing checklists. Happy to connect and show you how. ### 24. Streamlines Safety Audits with Offline Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Carmine S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 19, 2026 **What do you like best about Certainty Software?** I love Certainty Software for its offline functionality and multi-language support, which are absolute lifesavers for our team. **What do you dislike about Certainty Software?** None **What problems is Certainty Software solving and how is that benefiting you?** Certainty Software eliminates the hassle of tracking physical paperwork and manual data entry into spreadsheets. **Official Response from Hewitt Roberts:** > Thank you Carmine for your review and wonderful feedback! So glad we can help your team improve your audit management activities. ### 25. Easy-to-Modify Audit Tool That Adapts to Each State’s Requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen S. | Co-Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2026 **What do you like best about Certainty Software?** I now have the ability to create an audit tool for my staff that is easy to follow and can be modified as we go from state to state to perform our work. Meaning each state has different requirements and timelines but the audit step is basically the same. now i can go in and duplicate and make adjsutments based on state requirements. **What do you dislike about Certainty Software?** I wish i could use it for staffing analysis **What problems is Certainty Software solving and how is that benefiting you?** it has making our work more professional and captures all of the requirements we need to address. it also speeds up the process so additional areas can be reviewed if there are concerns identified. **Official Response from Hewitt Roberts:** > Many thanks Steve and glad Certainty is helping at Creative Corrections! I would welcome a conversation about your staffing analysis to see if we can help with that too. ### 26. Customizable Audit Checklist and Great Support, but Confusing Tile-Based Menu **Rating:** 3.0/5.0 stars **Reviewed by:** Zsolt S. | Division Supply Quality Manager at ABB ELSB, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 14, 2026 **What do you like best about Certainty Software?** The audit cheklist forms ate fully customizable, and the Certainty Team gives full support in that. **What do you dislike about Certainty Software?** The main menu with the “tiles” is very disturbing, due to its intent to be customizable, but at the end one can not be sure which tile covers exactly what **What problems is Certainty Software solving and how is that benefiting you?** Digitized audit reporting is its main feature for me. The reports are clear, the scoring, fi ding conclusion as well **Official Response from Hewitt Roberts:** > Hi Zsolt, thank you for your review and feedback. Happy to help improve the tile view with you if needed and glad we are able to help with digitizing of your audit reporting and processes. ### 27. Easy to use and easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 30, 2026 **What do you like best about Certainty Software?** The overall format of each safety submission **What do you dislike about Certainty Software?** When you miss a question you have to scroll all the way back up. Pushing the error button does not take you to missing question. **What problems is Certainty Software solving and how is that benefiting you?** None **Official Response from Hewitt Roberts:** > Thank you for your review and feedback, much appreciated. Also, wanted to let you know that if you miss a mandatory question and save, you will get a message indicating which mandatory question you have missed. If you click on the question in that pop up, it will take you directly to the missed question. Happy to have someone on the Customer Success team show you if you wish. Just reach out to us at support@certaintysoftware.com and we will assist. ### 28. Sometimes it doesn't save what is entered **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Italian using AI. **Reviewed Date:** June 30, 2026 **What do you like best about Certainty Software?** The schedule of programs and the recovery of completed audits **What do you dislike about Certainty Software?** Having to re-enter the same companies all the necessary data **What problems is Certainty Software solving and how is that benefiting you?** Easier to use compared to an Excel sheet **Official Response from Hewitt Roberts:** > Thank you for your recent review. Always appreciate the feedback. I would be interested to know more about your issue 're-entering' data as there are copy and re-audit features that may be of help in your project. Happy to have someone in our Customer Success team assist if that would help. Reach out at support@certaintysoftware.com if you would like to discuss how to use these features. ### 29. Great Help to Coach Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 17, 2026 **What do you like best about Certainty Software?** everything it does is well thought to coach. **What do you dislike about Certainty Software?** i wish we could comment on every field to add notes. **What problems is Certainty Software solving and how is that benefiting you?** helping me keep track of all important points and records of coaching. **Official Response from Hewitt Roberts:** > Hello and thank you for your feedback, much appreciated! With respect to adding a comment for notes to every field, that can be done by one of your own administrators with permissions to modify your checklist form. If you need us to help you with, happy to and you can reach us at support@certaintysoftware.com. ### 30. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about Certainty Software?** Ease of use, Simple lay out and easy on eyes **What do you dislike about Certainty Software?** Needs to be more detailed and so on. overall good tho **What problems is Certainty Software solving and how is that benefiting you?** None **Official Response from Hewitt Roberts:** > Thank you for your glowing review! Always great to hear that Certainty is easy to use, simple and easy on the eyes! ### 31. Great software for audits and inspections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 07, 2026 **What do you like best about Certainty Software?** Ease of use for field users and powerful configuration options. **What do you dislike about Certainty Software?** There is nothing I dislike about using Certainty. **What problems is Certainty Software solving and how is that benefiting you?** Simplifying EHS, Quality and Supplier audits and inspections saves tie and reduces risk. **Official Response from Hewitt Roberts:** > Thank you for your feedback. Always great to hear and glad Certainty helps simplify your audits and inspections. ### 32. Perfectly Suited for My Tasks—Easy to Use and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Certainty Software?** For the purposes I use Certainty, it is perfectly suited for my tasks. It is easy to use and rarely has any issues I can't overcome. **What do you dislike about Certainty Software?** Nothing...yet. It performs all my required tasks without issues. **What problems is Certainty Software solving and how is that benefiting you?** I have not run into any problems. **Official Response from Hewitt Roberts:** > Thank you for your review and glad to hear that Certainty is perfectly suited for you and easy to use. The exact goal we are looking to achieve! ### 33. KPI-Based Checklists and Custom Data Reports Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** José Antonio T. | Supply Chain Project Management, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 20, 2026 **What do you like best about Certainty Software?** What I like best about Certainty is how I can build checklists based on the client's KPIs and then extract them in a way I can create customized data reports. **What do you dislike about Certainty Software?** The inability of doing some actions in bulk, without resorting to the technical team in Certainty. **What problems is Certainty Software solving and how is that benefiting you?** The creation of audit checklists, and organizing action plans in a clean and easy-to-navigate way. **Official Response from Hewitt Roberts:** > Thank you Jose for your feedback! Glad we can be a part of your ongoing service delivery. ### 34. Certainty: Seamless Enterprise Integration with Powerful Workflow Approvals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2026 **What do you like best about Certainty Software?** Certainty is an excellent digital form based software that seamlessly integrates at an enterprise level with on premise sql servers for reporting purposes. Their workflow and action management allows for seamless approval flows and reporting. **What do you dislike about Certainty Software?** If the business uses optical character recognition for submission of paper forms, there have been several incidents in the past of checklists getting stuck in awaiting phases. **What problems is Certainty Software solving and how is that benefiting you?** Certainty is solving our need for a digital form based software especially within the safety space. **Official Response from Hewitt Roberts:** > Hello and thank you for your review. Excited to see that the on premise SQL integration and workflow features are helping improve processes there. With respect to the OCR feature, that has recently been improved to reduce the delay in OCR verification. Hope that helps for your team. ### 35. Solid tool for the job. **Rating:** 4.5/5.0 stars **Reviewed by:** Clark B. | Safety Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2026 **What do you like best about Certainty Software?** The mobile platform is easy to navigate and intuitive to use. **What do you dislike about Certainty Software?** AI kickoff was underwhelming at least from a safety inspection stand point. **What problems is Certainty Software solving and how is that benefiting you?** Seamless connection between field inspections and office staff. The amount of media and form storage is amazing. **Official Response from Hewitt Roberts:** > Hi Clark, thank you for your review. Glad we are able to help connect field inspections with office staff and more than happy to help improve the results of the AI features in your project. ### 36. Not Very User-Friendly: Easy to Make Access Mistakes in Certainty Admin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Certainty Software?** Adding photos through the mobile app is easy. **What do you dislike about Certainty Software?** Certainty Admin is not very user friendly. It takes a while to figure out and it's very easy to mess something up. Someone can easily remove access to checklists for others. It recently happened with Hermanson and I had to go back in and correct it for my team who was in the field. **What problems is Certainty Software solving and how is that benefiting you?** Having checklists for safety audits is beneficial. Once a checklist is in place, it's relatively easy to use. **Official Response from Hewitt Roberts:** > Glad the photo documentation is easy - you should try Vision too then! More than happy to discuss how we can make Admin easier to use for you. Product enhancements that are customer-led are always the most valuable for us to implement. ### 37. Everyday user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 03, 2026 **What do you like best about Certainty Software?** Digital input without waste of paper and materials **What do you dislike about Certainty Software?** Occasional loss of input when opening for use **What problems is Certainty Software solving and how is that benefiting you?** Inputting safety activity. Wasted materials **Official Response from Hewitt Roberts:** > Many thanks for your review. Much appreciated. I would be happy to connect to discuss your input issue. Please reach out to us at support@certaintysoftware.com ### 38. Easy-to-Use, Flexible Checklists with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Markel U. | Lead Data Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2026 **What do you like best about Certainty Software?** It’s easy to use for both end users and administrators. The interface is user-friendly, and it lets you build any type of checklist you need. **What do you dislike about Certainty Software?** I didn’t notice any downsides to this software. **What problems is Certainty Software solving and how is that benefiting you?** It can solve many problems where you need to check compliance and where a checklist is involved in the process. Also, you can create actions for any non-compliance. For us, it helps to prevent any incidents related to high-risk activities. **Official Response from Hewitt Roberts:** > Hi Markel, thanks for your review. Much appreciated and so glad we are able to help with your project. ### 39. Highly Customizable Checklists Tailored to Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2026 **What do you like best about Certainty Software?** Allows us to create highly customized checklists tailored to our exact needs. **What do you dislike about Certainty Software?** Some parts of the UI and certain features aren’t always intuitive, so it can take a bit of time to figure out where things are and how to use them. **What problems is Certainty Software solving and how is that benefiting you?** We use Certainty Software to manage our internal audit and inspection process. It helps us make sure we review every aspect of our services and track each deficiency through to resolution. **Official Response from Hewitt Roberts:** > Many thanks for your review, much appreciated and we have some exciting UI improvements in our next release! ### 40. User-Friendly and Efficient for Reporting, Inspections, and Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Dianne schuur A. | Software Asset Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2026 **What do you like best about Certainty Software?** What I like best about Certainty Software is how user-friendly it is. It makes reporting, inspections, and audits much easier and more efficient **What do you dislike about Certainty Software?** What I dislike is that loading certain reports can be slow during peak hours. But once it loads, the data is very useful. **What problems is Certainty Software solving and how is that benefiting you?** It replaces manual spreadsheets and scattered documentation. Because of that, I save time, avoid duplicate work, and can pull up reports instantly when needed. **Official Response from Hewitt Roberts:** > Hi Dianne, thank you for your feedback! Excited that we can help save time, avoid duplicate work and report your inspections easily. ### 41. Flexible Cloud Platform with Strong User Management and Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 16, 2026 **What do you like best about Certainty Software?** Cloud based platform. User management administration. Support for self reporting. Ability to integrate with business. Some customization allowed for more options with our project. **What do you dislike about Certainty Software?** When going between pages, question sets, there is no automatic save. If the user does not click save, users can lose their progress. Sometimes we experience latency while using the software, unsure if this is an actual issue or environment/location based. **What problems is Certainty Software solving and how is that benefiting you?** A significant improvement to our previous solution for capturing audit data. Cleaner and consistent user experience. Time to market was shorten as the solution has most of the features were required for our project. **Official Response from Hewitt Roberts:** > Hello and thank you for your review. So glad we are able to help improve your audit processes. I have requested that the team add the save on page move request. That should be with you shortly. ### 42. Ease of use software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 29, 2026 **What do you like best about Certainty Software?** The application appears very basic and easy to use. **What do you dislike about Certainty Software?** There are too many pages to go through causing too much time to elapse. **What problems is Certainty Software solving and how is that benefiting you?** None at this time **Official Response from Hewitt Roberts:** > Hello and thank you for your review. I am glad that you find Certainty easy to use - that is a primary objective for us here. As for the number of pages in an audit/inspection - that is set by your project administrators when they design your audit and inspection checklists. Perhaps you could work with them to create a shorter version of your checklist? I would be happy to have someone on our team assist with that if needed. ### 43. Vet Tech **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 11, 2026 **What do you like best about Certainty Software?** Very easy to use and will show up red if I miss something. **What do you dislike about Certainty Software?** I have a hard time logging in and I have to do it a few times. **What problems is Certainty Software solving and how is that benefiting you?** Not sure **Official Response from Hewitt Roberts:** > Hello and thank you for the kind words about ease of use and the visual validation flagging — that's exactly what we've built Certainty to do, so it's great to hear it's landing. We're sorry the login experience has been frustrating. Repeated login attempts are often tied to how SSO is configured on the identity provider side, and it's something we can usually resolve quickly once we look at the setup together. If you haven't already, please reach out to support@certaintysoftware.com and we'll work through it with your IT team. We'd love to get that friction out of your way so Certainty can do more for you. ### 44. Fully Customizable, Easy-to-Build Forms and Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree R. | Safety Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 16, 2026 **What do you like best about Certainty Software?** It's fully customizable and easy to make forms and audits. If you make a mistake you can easily self-correct without having to contact the support desk. **What do you dislike about Certainty Software?** Sometimes it's hard to delete people when they are no longer applicable. **What problems is Certainty Software solving and how is that benefiting you?** continuity across all states with audits **Official Response from Hewitt Roberts:** > Thank you for your feedback Desire'e! ### 45. Very Informative and Aligned with Consumer Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 05, 2026 **What do you like best about Certainty Software?** Very Informative and relates to the consumers needs **What do you dislike about Certainty Software?** there is nothing that I do not like about Certainty **What problems is Certainty Software solving and how is that benefiting you?** Keeping up with rules and regulations **Official Response from Hewitt Roberts:** > We're glad to hear that Certainty Software is informative and aligned with your needs. Thank you for your positive feedback! ### 46. Standardized question catalogs make the use particularly efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** February 16, 2026 **What do you like best about Certainty Software?** Use of standardized questionnaires. **What do you dislike about Certainty Software?** The planning of audits over a long horizon is less intuitive as input and the overall presentation could be improved. **What problems is Certainty Software solving and how is that benefiting you?** Certainty helps to plan audits, conduct them in a standardized way, compare results, and track follow-up actions. **Official Response from Hewitt Roberts:** > Hello and thank you for your feedback. Pleased that we have helped standardize your questionnaires and thank you for your input on audit planning. ### 47. Friendly Interface and Seamless Mobile-to-Outlook Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Ruslan M. | Supply Chain Director, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 15, 2026 **What do you like best about Certainty Software?** Very friendly interface, very easy connection between your mobile and Outlook. Ability to upload pictures **What do you dislike about Certainty Software?** No issues so far. Everything works well. **What problems is Certainty Software solving and how is that benefiting you?** Great to measure people engagement in all H&S processes like observations, safety walks, etc **Official Response from Hewitt Roberts:** > Hi Ruslan, thank you for your review and glad that we can help improve the H & S processes at Carlsberg! ### 48. We use Certainty with our supply chain clients in combination with the audits we conduct. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucie L. | Global Project manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 28, 2025 **What do you like best about Certainty Software?** The analysis tables provided to clients after completing supply chain audits offer several key benefits as risk mitigation, cost optimization, and operational Improvement. The insights gained from the analysis help clients identify areas for improvement, enhancing overall operational efficiency and performance. These benefits collectively help clients strengthen their supply chain resilience and maintain a competitive edge in the market. **What do you dislike about Certainty Software?** There is nothing I dislike about Certainty. And I would like to congratulate the team for their openness and efficiency. **What problems is Certainty Software solving and how is that benefiting you?** Certainty is a great comprehensive management tool that allows our auditors to complete their checklists online, review them within the tool, track our clients' results, and analyze them. It is an excellent tool for managing supply chain audits. ## Certainty Software Discussions - [How has Certainty Software helped you keep up with rules and regulations?](https://www.g2.com/discussions/how-has-certainty-software-helped-you-keep-up-with-rules-and-regulations) - 1 upvote - [View Certainty Software pricing details and edition comparison](https://www.g2.com/products/certainty-certainty-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+21%3A46%3A31+-0500&secure%5Bsession_id%5D=44cafbdc-69ad-4364-981f-c4b1a393ce79&secure%5Btoken%5D=5fd2efea5b0ef694758c40293eac0ef0ed741d059d89849ac689526f066d33cd&format=llm_user) ## Certainty Software Features **Additional Functionality** - Commercial - Quality Control Management - Reporting & Statistics - For AEC Industry - Timesheet Management - CRM - For Residential - Real-Time Data - Customizable Reports - Contractor Management - Scheduling - Financial Management - Inventory Management - Mobile Access - Offline Access - Purchase Order Management - Supplier Management - Change Order Management - API - Activity Dashboard - RFI & Submittals - AI Copilot - Subcontractor Management - Status Tracking - Incident Reporting - Bid Management - Permit Management - Materials Management - Access Controls/Permissions - Activity Tracking - Real-Time Updates - Collaboration Tools - Document Management - Equipment Tracking - Contract/License Management - Generative AI - Task Management - Third-Party Integrations - Project Management - Risk Assessment - Accounting Integration - Audit Trail - Compliance Tracking - Building Information Model - Job Costing - Multiple Projects - Workflow Management - Estimating - Budget Tracking **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Health & Safety** - Job Hazards - Ergonomics - Training **Safety** - Job Hazards - Drills - Claim Management - Compliance Management - Care Plan Management - Assessment Management - Document Management - Incident Management - Forms Management - Audit Management - Case Management - Inspection Management - Insurance Management - Inventory Management - Task Management - Employee Management - Training Management - Training Record Management - Workflow Management **Workplace Safety Management** - Workplace Incident Tracking - Training and Certifications - Photo Documentation - Safety Management **Nonconformance** - Conformance Records - CAPA - Change Management - Task Management - Policy Management - Document Management - Incident Management - Equipment Management - Audit Management - Workflow Management - Risk Management - Communications Management - Training Management - Maintenance Management - Complaint Management - Inspection Management - ISO Standards Management - Calibration Management - Compliance Management **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility - Data Security - Real-Time Data - Third-Party Integrations - Offline Access **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations - Web Forms - Customizable Forms - Third-Party Integrations **Planning** - Checklists - Approvals - Scheduling - Procedures - Maintenance Scheduling **Data Collection** - Data Types - Data Sources - Third Party **Environment** - Monitoring - Waste - Chemical Management - Document Management - Supplier Management - Risk Management - Workflow Management - Task Management - Training Management - Inspection Management - Compliance Management - Change Management - Audit Management - Incident Management - Policy Management - Assessment Management - Forms Management - Safety Training Management - Safety Management - Waste Management - Hazardous Materials Management - Sustainability Management - Industrial Safety Management - Occupational Health Management **Health** - Medical Records - Ergonomics - Programs - Industrial Hygiene **Operational Safety Management** - IoT Analytics - Reporting and Dashboards - Predictive Analytics - Risk Management **Quality system** - Document Control - Collaboration - Analytics and Reports - Supplier Quality Control - Statistical Process Control - Approval Process Control - Quality Control **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions - Electronic Signature - Single Sign On - Lead Capture **Execution** - Sampling - Corrective and Preventive Actions (CAPA) - Data Capture - Reports - Ad-hoc Tasks - Real-Time Data **Reporting** - Ratings - Investment - Public **Audit & Inspections** - Templates - Workflows - Corrective Actions - Corrective and Preventive Actions (CAPA) - Customizable Templates **Audit and Inspections** - Templates - Workflows - Corrective and Preventive Actions (CAPA) **Logistical Safety Management** - Mobile Technology - Prequalification Integration - Regulation Compliance - Project Management Integration **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards - Reporting/Analytics **Analytics** - Monitoring - KPIs - Nonconformace **Integration** - Governance, Risk & Compliance - Finance - Environmental, Quality and Safety Management - Sustainability Management - Emissions Management - Policy Management - Risk Management - Internal Controls Management - Document Management - Data Management - Conflict Minerals Management - Assessment Management - Initiative Management - Task Management - Program Management - Framework Management - Disclosure Management - Survey/Poll Management - Compliance Management **Text Summarization** - Text Generation - Text Summarization **Additional Functionality** - Autofill - Template Management - Document Management - Multi-Channel Distribution - Full Text Search - Alerts/Notifications - Approval Process Control - Address Validation - SSL Security - Generative AI - Forms Creation & Design - Lead Generation - Customizable Branding - Mobile Access - Task Management - Customizable Fields - API - Response Validation - A/B Testing - Conditional Logic - Forms Management - Surveys & Feedback - Drag & Drop - Media Library - Data Import/Export - Real-Time Data - Data Security - AI Copilot - Version Control - Collaboration Tools - Workflow Management - Data Capture and Transfer - Customizable Templates - Workflow Automation **Additional Functionality** - Barcode/Ticket Scanning - Generative AI - Inspection Management - Activity Dashboard - Customizable Templates - Mobile Access - Work Order Management - Third-Party Integrations - Real-Time Reporting - Customizable Forms - API - Dispatch Management - Workflow Management - Activity Tracking - Customer Database - Report Templates - AI Copilot - Equipment Tracking - Compliance Management - Subcontractor Management - Appointment Management - Audit Trail - Failed Inspection Tracking - Document Management - Audit Management - Offline Access - Real-Time Updates - Task Management - Data Import/Export - Alerts/Notifications - Reporting/Analytics - Inventory Control - Drag & Drop - Risk Assessment - Electronic Signature - Incident Management - Code Enforcement - Forms Management **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Training** - Content - Certifications - Best Practices **Inspection Management** - Templates - Workflows - Corrective Actions **Risk Management - Environmental, Social, and Governance (ESG) Reporting** - Communications - Risk Identification - Risk Assessment - Strategic Planning - Scenario Planning **Data Security** - Data Security **Reporting & Analytics** - Injury & Ilness - Sustainability - Near Miss - Performance **Reporting** - OSHA - Root Cause Analysis - OSHA Recordkeeping - OSHA Compliance - Trend Analysis - OSHA Recordkeeping **Compliance** - Standards & Regulations - Permits - Certifications **Reporting - Environmental, Social, and Governance (ESG) Reporting** - Benchmarking & Competitive Analysis - Actionable Insights - AI-Enabled ESG Reporting - Performance Tracking - Compliance Reporting - Generative AI - Compliance Tracking - Progress Tracking **Compliance** - Standards & Regulations - Permits - Certifications **Artificial Intelligence** - Heat maps - NLP Insights - Internet of Things (IoT) - Video analysis - Predictive - Monitoring - Health Monitoring **Agentic AI - Environmental, Social, and Governance (ESG) Reporting** - Autonomous Task Execution - Decision Making **Additional Functionality** - Personnel Drug Testing - Scheduling - AI Copilot - Third-Party Integrations - Health Risk Assessment - Activity Dashboard - Generative AI - Health Record Access - Reporting/Analytics - Incident Reporting - Immunization & Allergy Tracking - Appointment Scheduling - Employee Database - Progress Tracking - Incident Response Checklists - API - Status Tracking - Customizable Forms - Reporting & Statistics - Audit Trail - Quality Control - Mobile Alerts - Task Scheduling - Data Import/Export - Access Controls/Permissions - Alerts/Notifications - Customizable Fields - Document Storage - Reminders - Activity Tracking - Risk Alerts - Role-Based Permissions - Customizable Reports - Offline Access - Version Control - Collaboration Tools - Real-Time Data - Real-Time Updates - Risk Assessment - Real-Time Notifications - Data Visualization - Real-Time Reporting - Accident Investigation **Additional Functionality** - KPI Monitoring - Emission Calculations - Environmental Metrics - AI Copilot - Scoring - AI/Machine Learning - Customizable Reports - Customizable Dashboard - Benchmarking - Performance Metrics - Reporting/Analytics - Auditing - Workflow Automation **Generative AI - Environmental Health and Safety** - Text Generation - Text Summarization **Additional Functionality** - Archiving & Retention - Data Visualization - Alerts/Escalation - Customizable Reports - Compliance Tracking - AI Copilot - Access Controls/Permissions - API - Certification Tracking - Surveys & Feedback - Version Control - Digital Signature - Activity Tracking - HIPAA Compliant - Reminders - Approval Process Control - Real-Time Reporting - Document Review - Collaboration Tools - Real-Time Updates - Electronic Signature - Email Alerts - Trend Analysis - Root Cause Analysis - Reporting & Statistics - Document Storage - Nonconformance Tracking - Activity Dashboard - Audit Trail - Generative AI - Quality Control - Alerts/Notifications - Emergency Response Planning - Environmental Compliance - Reporting/Analytics - Risk Alerts - Data Collection - OSHA Recordkeeping - Data Import/Export **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Additional Functionality** - Defect Tracking - Electronic Signature - Reporting & Statistics - Activity Dashboard - Data Import/Export - Generative AI - Nonconformance Tracking - Surveys & Feedback - Access Controls/Permissions - API - AI Copilot - Alerts/Notifications - Real-Time Data ## Top Certainty Software Alternatives - 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