We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues Review collected by and hosted on G2.com.

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out. Review collected by and hosted on G2.com.

It actually captures the feedback for you and organizes the chaos effectively leaving no room for confusion and dropping essential information from the product users. Review collected by and hosted on G2.com.

Some custom fields can be added to organize everything even more Review collected by and hosted on G2.com.

I can collect feedback and connect other services if I would like. I can reply and change the statuses so others can see it. I can also make posts myself. Others can see the current things on the board which helps with me not getting usually the same thing a lot. I don't know, I just love this service. Your customer service was great also. It was very easy to implement it into my website. I use Canny to collect feedback and feature requests for my small website, so I don't really have lots of feedback coming in, but when I do, it is great and easy to use and integrate into my website. Review collected by and hosted on G2.com.

The Next plan from the Free plan is a big gap. Review collected by and hosted on G2.com.

Super easy to integrate. Lots of functionality with the free tier. Responsive customer support. There's a reason why Canny is the most popular in the super crowded feature request software space. Review collected by and hosted on G2.com.

Canny experience mobile app isn't as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to test Canny in test environment - everything posted is released. Review collected by and hosted on G2.com.

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly. Review collected by and hosted on G2.com.

We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates. Review collected by and hosted on G2.com.

How easy it is to get set up and how it all works. How fast they respond to any issues. A variety of integrations to be used Review collected by and hosted on G2.com.

Not much that isn't already going to be addressed within their own roadmap. But if this helps it get more exposure, the changelog deserves more glory, fully integrate the widget for its own page. People want to see the changes and get excited about it. Review collected by and hosted on G2.com.

Canny's public APIs have been super helpful for us to set up our workflows however we like. The tool is quite easy to understand and adapt. Custom fields, filtering options in views, exporting filtered feedback data is pretty convenient in Canny. Overall, it's a great tool. Review collected by and hosted on G2.com.

Only 3 swim lanes allowed in public roadmap. Internal roadmap should also have a kanban view apart from list view. Also, we would like to control the visibility of feedback in public roadmap at the feedback level and not just at the board level. Review collected by and hosted on G2.com.

It's very easy to use, and the features are powerful. I never used it before but I had to for our company. It took me less than a day to figure everything out.

It's also pretty generous when it comes to the free plan. I use it daily and every time I've run into an issue, the customer support has been right there to help out.

They also have a pretty good API. We implemented it pretty easily into our company. Review collected by and hosted on G2.com.

I wish there was a feature to duplicate posts have it maintain the vote count. Review collected by and hosted on G2.com.

Its comprehensive approach to managing feedback. The ability to create multiple feedback boards tailored to different categories or products is extremely useful for organizing input. The roadmap and changelog features provide transparency to our team and users, showing what’s in progress and what has been released. Additionally, the seamless integrations with tools like Slack, Jira, and Intercom make it easy to keep feedback actionable and connected to our workflow. It’s an all-in-one solution that boosts both collaboration and efficiency Review collected by and hosted on G2.com.

Limitation on the number of admin users. It can be a bit restrictive when you have a larger team that needs access to manage feedback or review the roadmap. It would be great if there were more flexibility or options for adding additional admins without hitting limits. Review collected by and hosted on G2.com.

I'm a new user but I didn't have any issues at all with regards to using it. Review collected by and hosted on G2.com.

None so far. Everything has been going great. Review collected by and hosted on G2.com.