CallTools Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the top-notch customer support of CallTools, valuing their prompt communication and helpfulness. (11 mentions)

Users highlight the ease of use of CallTools, appreciating its intuitive design and quick setup for effective calling. (9 mentions)

Users appreciate the prompt and knowledgeable support of CallTools, enhancing their overall experience and productivity. (8 mentions)

Users love the fast, intuitive features of CallTools, enhancing productivity and making outbound calling effortless. (4 mentions)

Users rave about CallTools’ intuitive design, making it easy to use and enhancing productivity for high-volume calling. (4 mentions)

Users find CallTools to be expensive, expressing a desire for more affordable options despite its quality and features. (3 mentions)

Users find the learning curve overwhelming at times, especially for those new to the dialer features. (3 mentions)

Users note the high cost of CallTools, which may deter some despite its overall effectiveness and quality. (2 mentions)

Users feel that the onboarding process is complex, leading to potential misallocation of time despite being helpful for some. (1 mentions)

Users experience dialer limitations with delays between calls, impacting the efficiency of their outreach efforts. (1 mentions)

5 Pros or Advantages of CallTools

1. Customer Support

Users appreciate the top-notch customer support of CallTools, valuing their prompt communication and helpfulness.

See 11 mentions

See Related User Reviews

Matt M.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Outbound Calls with Exceptional Support"

What do you like about CallTools?

I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you'

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Implement with Smooth Onboarding"

What do you like about CallTools?

Easy to implement and get onboarded. Service is top-notch. Very fast to communicate and support.

2. Ease of Use

Users highlight the ease of use of CallTools, appreciating its intuitive design and quick setup for effective calling.

See 9 mentions

See Related User Reviews

Matt M.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Outbound Calls with Exceptional Support"

What do you like about CallTools?

I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you'

Alvaro M.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly Platform with Outstanding Reporting Tools"

What do you like about CallTools?

The platform is user-friendly, making it easy to access all features. I find the reporting tools particularly detailed and helpful, especially for gen

3. Helpful

Users appreciate the prompt and knowledgeable support of CallTools, enhancing their overall experience and productivity.

See 8 mentions

See Related User Reviews

Matt M.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Outbound Calls with Exceptional Support"

What do you like about CallTools?

I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you'

Mara M.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional Support and Expertise"

What do you like about CallTools?

I love how prompt their support is. Everyone is ready to help you in a second. They have the whole knowledge of how system works

4. Features

Users love the fast, intuitive features of CallTools, enhancing productivity and making outbound calling effortless.

See 4 mentions

See Related User Reviews

Alvaro M.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly Platform with Outstanding Reporting Tools"

What do you like about CallTools?

The platform is user-friendly, making it easy to access all features. I find the reporting tools particularly detailed and helpful, especially for gen

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful CCaaS Platform with Dialer"

What do you like about CallTools?

The best power dialer I've used is CallTools — it's fast, intuitive, and significantly boosts outbound call productivity. It automatically dials throu

5. Intuitive

Users rave about CallTools’ intuitive design, making it easy to use and enhancing productivity for high-volume calling.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful CCaaS Platform with Dialer"

What do you like about CallTools?

The best power dialer I've used is CallTools — it's fast, intuitive, and significantly boosts outbound call productivity. It automatically dials throu

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best Dialer in the game"

What do you like about CallTools?

Fast, Intuitive and easy to use. I was set up the same day and had my team dialing. They even contacted me over the weekend and were swift to get me u

5 Cons or Disadvantages of CallTools

1. Expensive

Users find CallTools to be expensive, expressing a desire for more affordable options despite its quality and features.

See 3 mentions

See Related User Reviews

Mara M.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional Support and Expertise"

What do you dislike about CallTools?

Just the Cost Reasons Otherwise its the best.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful CCaaS Platform with Dialer"

What do you dislike about CallTools?

I wish I had found them sooner. I have wasted so much money on faulty systems.

2. Learning Curve

Users find the learning curve overwhelming at times, especially for those new to the dialer features.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Implement with Smooth Onboarding"

What do you dislike about CallTools?

Required onboarding could use refining so it’s not a misapplication of time but it’s helpful for those who aren’t tech savvy

Mark M.

Small-Business (50 or fewer emp.)

4.0/5

"Sylvester is a rockstar!"

What do you dislike about CallTools?

We are still in the very early stages using the dialer, it takes a while to get used to the features. Would be nice if there was a recording of the me

3. High Cost

Users note the high cost of CallTools, which may deter some despite its overall effectiveness and quality.

See 2 mentions

See Related User Reviews

Mara M.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional Support and Expertise"

What do you dislike about CallTools?

Just the Cost Reasons Otherwise its the best.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful CCaaS Platform with Dialer"

What do you dislike about CallTools?

I wish I had found them sooner. I have wasted so much money on faulty systems.

4. Complex Processes

Users feel that the onboarding process is complex, leading to potential misallocation of time despite being helpful for some.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Implement with Smooth Onboarding"

What do you dislike about CallTools?

Required onboarding could use refining so it’s not a misapplication of time but it’s helpful for those who aren’t tech savvy

5. Dialer Limitations

Users experience dialer limitations with delays between calls, impacting the efficiency of their outreach efforts.

See 1 mentions

See Related User Reviews

Jimmy L.

Small-Business (50 or fewer emp.)

4.5/5

"PHS"

What do you dislike about CallTools?

The gap between calling the. Next person after someone picks up and hangs up.

Mark S.

Appointment Setter

Small-Business (50 or fewer emp.)

9/26/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Its very awesome and efficient"

5/5

What do you like best about CallTools?

It makes my work efficient in a way that I always able to reach my goals everyday. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

None at all for I am ceey satisfied with it. Review collected by and hosted on G2.com.

Response from Daniel Llamas of CallTools

edit

Hi Mark, Thank you for the 5 Star Review! Happy to hear Call Tools is working for your business, We are always here to assist in the future! - Call Tools Team

Nichol S.

Reiki Master

Small-Business (50 or fewer emp.)

7/9/2024

"It's a good product but a little buggy."

3.5/5

What do you like best about CallTools?

I like that the software is very simple to use. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

I don't like how it drops, skips, and has fuzzy calls. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

6/22/2023

"Great Software!"

5/5

What do you like best about CallTools?

Great software!

Multi line dialer, you can hook it up to a CRM. This prevents the CRM from getting too crowded with bad leads, also the multi-line dialer is great for working larger lists.

At the very least, the software will help you improve the efficiency of your sales reps or cold callers resulting in higher conversions for the time. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

I did wish that they had an auto-text option like Lead Sherpa, but it is great for what it was built for. Review collected by and hosted on G2.com.

Mike M.

CEO

Mid-Market (51-1000 emp.)

7/23/2021

"CallTools Helped Us Immensly!"

5/5

What do you like best about CallTools?

CallTools has helped us grow our Solar Company 10x over the past two years. Their platform is similar to Five9, but with a richer feature set. I would highly recommend them to anyone who is looking to scale their business. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

Honestly, there is nothing that we disliked. Best calling tool, period! I totally enjoy working with Sean as well. Review collected by and hosted on G2.com.

Recommendations to others considering CallTools:

Hands down the best outbound calling tool on the market. You owe it to yourself to try CallTools and go with the best! Review collected by and hosted on G2.com.

What problems is CallTools solving and how is that benefiting you?

Getting more customers on the phone means more appointments and ultimately for us ten times more sales! Review collected by and hosted on G2.com.

Daniel K.

Senior Software Developer

Small-Business (50 or fewer emp.)

8/11/2021

"Great Product, Great Customer Service"

4.5/5

What do you like best about CallTools?

Call Tools was really easy to load lists, and have my agent make calls. The interface is great, and it worked well with no hiccups for the months and months we were using them. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

There was a slight hiccup with my billing, but the team was able to resolve it. Thank you very much to James who was very helpful and responsive! Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/9/2021

"Best Customer Service EVER!!!"

5/5

What do you like best about CallTools?

I was having issues with blank contact cards showing when my VA was calling my prospects. Martin Corrales was super patient with me as I had so many questions to ask. He answered all of my questions and made sure that I understood the process and even sent me an e-mail with a tutorial on how to properly upload prospects just in case I forget a step when uploading future lists. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

I wish the zoom call was recorded and could be sent to our e-mail. That way, we can use that as a point of reference, but the e-mail tutorial was very helpful. Review collected by and hosted on G2.com.

Alex L.

Real Estate Investor / Principal Owner

Small-Business (50 or fewer emp.)

4/8/2021

"Jessa Carvero was AMAZING!!!"

5/5

What do you like best about CallTools?

She took the time to answer any, and all questions that I had. We definitely had some major issues that we had to overcome. From the phone recording not working, to managing multiple numbers in an individual lead list, to helping with setting up our first campaign... she was so helpful. She even hopped on a Zoom to show us how to separate the phone numbers in Google Sheets because some of our skip traced clients had 10 phone numbers per listing. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

Watching the webinars did not help. I had questions that they would say they would answer, and said they would cover it later in the webinar, but then never addressed my questions. I reached out to my rep James, and he instructed me to send an email to support. Support suggested I watch the webinar for a 3rd time. At my last hope, I simply clicked for support chat online, and I was eventually transferred to Jessa. She's exactly why your company rocks!! Your software can be the best, but if nobody can show clients like me on "how to use it", it won't matter. Thank YOU Jessa! Wish us luck! Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/23/2021

"Kick A$$ Power Dialer"

5/5

What do you like best about CallTools?

We switched from Xencall to CallTools about a year ago and never looked back. Shawnie from CallTools made our set up and training a breeze and is always attentive to our needs when we have questions. The Call Tools system has tons of features not found on other Power Dialers, including native integrations, SMS, workflows, and much more. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

none so far, especially with the launch of the new platform Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

9/9/2021

"Very informative Training conducted by Fritz Julian"

5/5

What do you like best about CallTools?

The training was not only about learning how to use calltools the best way possible. The trainer was also able to fix the issue that we've been having for a while now. Review collected by and hosted on G2.com.

What do you dislike about CallTools?

I can't think of anything. The training went well, and that's it. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/28/2021

"Excellent customer service and fast response time"

5/5

What do you like best about CallTools?

I'm not the most technology saavy person and my hours can be crazy so good FAQ, training modules and access to customer service is very important. I was able to get through to a rep named Shawnie both late at night and all throughout the day EST to get my questions answered. I'm impressed Review collected by and hosted on G2.com.

What do you dislike about CallTools?

Most things can be solved with good training and customer service. No complaints Review collected by and hosted on G2.com.