--- title: Calabrio ONE Reviews meta_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 434 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 434 scale: '5' date_modified: '2026-07-25' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 434 ## About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency. (44 reviews) - Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes. (29 reviews) - Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction. (28 reviews) - Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments. (21 reviews) - Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager. (20 reviews) - User Interface (20 reviews) - Effective (18 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (18 reviews) - Easy Setup (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency. (13 reviews) - Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support. (13 reviews) - Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness. (12 reviews) - Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results. (10 reviews) - Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively. (10 reviews) - Users find the **learning curve steep** with Calabrio ONE, requiring additional training to fully utilize its features. (9 reviews) - Complexity (8 reviews) - Data Management (8 reviews) - Difficult Setup (8 reviews) - Initial Difficulties (8 reviews) ## Calabrio ONE Reviews ### 1. Good, fast solution with minor flaws **Rating:** 4.5/5.0 stars **Reviewed by:** Aurelijus . | WFM Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Calabrio ONE?** It is fast, easy to use, with responsive customer support. **What do you dislike about Calabrio ONE?** Limited schedule view functionality and quite poor reporting module (which will soon be replaced so this will be irrelevant) **What problems is Calabrio ONE solving and how is that benefiting you?** Forecasting (partially), Scheduling, Real time tracking, Payroll. ### 2. Effective - **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Calabrio ONE?** Ease in finding a call - specific to date or number **What do you dislike about Calabrio ONE?** finding calls related to keywords - difficult to build analytics **What problems is Calabrio ONE solving and how is that benefiting you?** Customer satisfaction ### 3. Calabrio is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Alelie M. | Risk Investigator, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Calabrio ONE?** I can do changes on my schdule using my phone, and also computer Time and daily task monitoring Easy to access real time update **What do you dislike about Calabrio ONE?** multiple verification, loading, some times it takes 5mins or more to load **What problems is Calabrio ONE solving and how is that benefiting you?** Schedue changes, schedule updates ### 4. Great efficiency needs work on time changes **Rating:** 5.0/5.0 stars **Reviewed by:** carrisa m. | Resolution specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Calabrio ONE?** I love how easy the web site is to manuvure **What do you dislike about Calabrio ONE?** Time zone can make things confusing when you are searchinf for calls withing time frames **What problems is Calabrio ONE solving and how is that benefiting you?** I am able to review calls quick and efficiently to keep up with QA ### 5. GREAT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Calabrio ONE?** I think how I can see my schedule, review my past calls, and see my stats. **What do you dislike about Calabrio ONE?** I do not have any complaints about Calabrio One at this time. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio one is assisting us with keeping track of our schedule throughout the day. ### 6. Calabrio Is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Antoinette N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Calabrio ONE?** I love how on Calabrio we are able to see everything with our schedules and our calls **What do you dislike about Calabrio ONE?** I honestly don't dislike anything about the new update **What problems is Calabrio ONE solving and how is that benefiting you?** Listeining to my calls and keep track of my schedule ### 7. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Ljubica I. | TXC Agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Calabrio ONE?** Visual appearance is very effective and easy to use **What do you dislike about Calabrio ONE?** I would like to be able to change dates if holiday days are already booked **What problems is Calabrio ONE solving and how is that benefiting you?** I can see my working schedule ### 8. Simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tamsyn M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Calabrio ONE?** the app that enables you to see your shifts, breaks and refs from anywhere. **What do you dislike about Calabrio ONE?** not being able to see the availibility for leave sometimes. **What problems is Calabrio ONE solving and how is that benefiting you?** the app to be able to see shifts from home ### 9. Satisfied user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Calabrio ONE?** The Calavrio system is very user friendly. I use the system everyday for work **What do you dislike about Calabrio ONE?** The inability to make timeoff requests for more then 5 months in advance is a bit frustrating **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio definitely assists in monitoring and keeping track of work efficiency and adherence. It also allows for easy use in requesting time off. ### 10. Calabrio is a fantastic WFM system **Rating:** 4.0/5.0 stars **Reviewed by:** Luke S. | Customer service advisor , Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Calabrio ONE?** Calabrio does pratically everything you would need it to do with a fantastic self scheduling setup. We use this on a daily basis. We have good contacts with customer support and never have to worry about issues not being resolved. **What do you dislike about Calabrio ONE?** There isn't much i don't like about Calabrio one. The data explorer could be slightly easier to use. **What problems is Calabrio ONE solving and how is that benefiting you?** Scheduling. ### 11. Calbrio One is a very useful tool for me. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Calabrio ONE?** The ability to time stamp with comments for any completed interaction evaluation. **What do you dislike about Calabrio ONE?** The delay in loading selected interactions. It limits me to select interactions under 5 minutes. There are instances that my comments and results don't save as they should and I lose important documentation. **What problems is Calabrio ONE solving and how is that benefiting you?** It allows me to monitor and evaluate customer interactions and run performance reports. ### 12. it was an awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rahela A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Calabrio ONE?** its notification before scheduled time. **What do you dislike about Calabrio ONE?** There is no dislikes for Calabrio ONE. always likes only **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE is an exceptional Workforce Management solution that helps me to make sure my organization is on top of staffing and hiring needs to be able to handle forecasted volumes. ### 13. Calabrio is an excellent app which allows us to review our breaks and our login and logout **Rating:** 5.0/5.0 stars **Reviewed by:** R Raynald P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Calabrio ONE?** It sends an notification for everything that is scheduled for the day which makes it easy for me to follow my schedule **What do you dislike about Calabrio ONE?** As of now I have nothing that made me feel disliked about calabrio **What problems is Calabrio ONE solving and how is that benefiting you?** Monitoring the agents and sending out alerts when the agent is in an out of adherence break ### 14. Great to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kobe H. | RAP, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Calabrio ONE?** Helpful and Informative I love to be able to see everything **What do you dislike about Calabrio ONE?** Nothing. I like everything about Calabrio **What problems is Calabrio ONE solving and how is that benefiting you?** It helps me see my scheduling ### 15. Great Software packed with features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Calabrio ONE?** Easy to use interface with lots of employee centric features. **What do you dislike about Calabrio ONE?** Limited in some complex environments with high multiskilling. **What problems is Calabrio ONE solving and how is that benefiting you?** Employee engement and empowerment is a key benefit of Calabrio, helps comapnies understand staffing requirements and react to change. ### 16. CALABRIO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Calabrio ONE?** It is fast and efficient; allows you to plan and advance. **What do you dislike about Calabrio ONE?** Nothing disliked abour Calabrio. It is ver user friendly **What problems is Calabrio ONE solving and how is that benefiting you?** Allows me to plan my days off and not have to reach out to management; they can either approve or not approve ### 17. Scheduling Reliability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Calabrio ONE?** Calabrio is consistent and a reliable source for being able to observe a long-term schedule that has the potential to change on a whim. **What do you dislike about Calabrio ONE?** Calabrio is a little it 'order' heavy-- in that if you do not do something in the exact, precise order, you do feel stuck. **What problems is Calabrio ONE solving and how is that benefiting you?** Being able to look ahead and manipulate when my lunch is daily has been a huge benefit to using Calabrio ONE. I Have used the other Calabrio products and I do like how much control it offers the user to customize their day. ### 18. calabrio one **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Calabrio ONE?** You can view the schedule of other people which is helpful if you need them. You will know if they are in the office or not **What do you dislike about Calabrio ONE?** Leave credits do not show properly . This may be admin controls but there has not been a solution for a while **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio One shows our schedule in an accurate and visual way ### 19. Transformed our business **Rating:** 4.5/5.0 stars **Reviewed by:** Sara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Calabrio ONE?** The software has empowered us to make better business decisions in regard to hiring. We estimate so far that our ROI has been upwards of $500,000. We now have the data we need at our fingertips, and it's so much more insightful and clear to present than the outdated Excel models we were using. It's also helped to better engage our employees. **What do you dislike about Calabrio ONE?** We are running an outdated version that we are outgrowing. **What problems is Calabrio ONE solving and how is that benefiting you?** How to project/forecast our busy season and staffing requirements. ### 20. Utilizing calabrio one has been an extra ordinary experience at my work place. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Calabrio ONE?** Calabrio one enables you to track your activities schedule times, apply for leave & check your leave days balance. **What do you dislike about Calabrio ONE?** There is not one thing I dislike about Clabrio one as it has made work much easier. **What problems is Calabrio ONE solving and how is that benefiting you?** One gets notified by Calabrio when next activity is about to start & end, and that helps with adhering to the scheduled activity times. ### 21. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Calabrio ONE?** Teleopti offers a wide range of options for ranking agents based on seniority, quality scores, and other factors. **What do you dislike about Calabrio ONE?** Could benefit from additional features like waitlisting, time-off canceling, and offline management **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio’s scheduling capabilities are top-notch. It allows managers to create optimized schedules, allocate shifts, and handle exceptions seamlessly. ### 22. calabrio is very helful **Rating:** 5.0/5.0 stars **Reviewed by:** Mannam p. | Ground office, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Calabrio ONE?** it is very helpful to check our breaks timings **What do you dislike about Calabrio ONE?** nothing is there to dislike about the calabrio **What problems is Calabrio ONE solving and how is that benefiting you?** calabripo is benefiting to check our breaks and also we can keep a track about our adherence ### 23. Calabrio One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Calabrio ONE?** I like all of the information that it provides and what all it allows you to do. Review calls and manage your schedule all in one place. **What do you dislike about Calabrio ONE?** No real time info on the home page. It is always blank. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps to resolve discrepencies of calls received. ### 24. new changes are great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Calabrio ONE?** I like that we can now see and have more options available. VTO for example you can now see if approved or not when you appile its great upgrade **What do you dislike about Calabrio ONE?** not really any anymore, since the new update much better **What problems is Calabrio ONE solving and how is that benefiting you?** the VTO issue being on pending was not fun ut now it good you get a quick reply and know whats up, right away. ### 25. Calibrio Teleopti is awesome and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Cristabelle Mellanie M. | Fraud Investigator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Calabrio ONE?** It helps us to see our team and individual activities and this allow the workforce and team managers know what is happening at agents desk **What do you dislike about Calabrio ONE?** I dont think theres any hoping that they will improving their service **What problems is Calabrio ONE solving and how is that benefiting you?** I dont think thereś any hoping that they can add more features **Official Response from Ella McKown:** > Hi Cristabelle! Thank you for taking the time to share your experience with Calabrio. It's great to hear our solutions give you insight you need into the service your agents provide! ### 26. Easy to use system with instant updates **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Calabrio ONE?** Easy to use , features to update agents real time **What do you dislike about Calabrio ONE?** logging on errors at times but nothing else is wrong with the system **What problems is Calabrio ONE solving and how is that benefiting you?** Real time reports for shcedules and managing agents on real time code usage and Conformance ### 27. it is every easy for daily use **Rating:** 5.0/5.0 stars **Reviewed by:** Vaskari M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Calabrio ONE?** it is very useful for the daily use for scheduling the breaks and checking the adherence **What do you dislike about Calabrio ONE?** there is nothing that to dislike about the calabrio **What problems is Calabrio ONE solving and how is that benefiting you?** to check the adherence ### 28. It has been useful for adjusting my schedule and requesting time off. **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer V. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Calabrio ONE?** Being able to edit my breaks, requesting VTO, and requesting time off in advance. **What do you dislike about Calabrio ONE?** It does not always account for all of my vacation time or banked holidays. **What problems is Calabrio ONE solving and how is that benefiting you?** Knowing what days I can request off in advance. ### 29. Functional and simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Calabrio ONE?** A great platform to use, simple, easy, fast, it gives me the tools I need to work, monitor my workday and everything else. **What do you dislike about Calabrio ONE?** So far I can't find any problems with using the tool, for me it is very practical and functional. **What problems is Calabrio ONE solving and how is that benefiting you?** Mainly understanding data that we can generally overlook, hidden data, so to speak, that we generally wouldn't have the awareness to analyze normally. ### 30. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** bhukya a. | Front agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Calabrio ONE?** we use calabrio in a daily basics and it is helpful **What do you dislike about Calabrio ONE?** calabrio isaswome ther is nothing dislike about calabrio **What problems is Calabrio ONE solving and how is that benefiting you?** seduling the breks and maintaing the aux ### 31. The system is well programmed **Rating:** 5.0/5.0 stars **Reviewed by:** gabe r. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Calabrio ONE?** I like the history features it allows you to explore **What do you dislike about Calabrio ONE?** The statistics i disliked the most about calabrio. **What problems is Calabrio ONE solving and how is that benefiting you?** The problems that calabriuo is helping me solve is the problem of time keeping. ### 32. it is adwomen experience **Rating:** 5.0/5.0 stars **Reviewed by:** balija s. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Calabrio ONE?** we check the breks and adherence in the calabrio **What do you dislike about Calabrio ONE?** in the calabrio there is nothing thatr is dislike **What problems is Calabrio ONE solving and how is that benefiting you?** checking the breaks and the adherences ### 33. calabrio review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Calabrio ONE?** 1. Weekly view 2. Team Schedule 3. Easy plotting of absences **What do you dislike about Calabrio ONE?** It takes a while before your messages are resolved even though you already seen it **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio One helps us in integrating scheduling, shrinkage measurement, adherence, and leaves plotting ### 34. Great all around work solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Calabrio ONE?** The many features and ease of use of the software **What do you dislike about Calabrio ONE?** Too many features, can often get lost in the number of options **What problems is Calabrio ONE solving and how is that benefiting you?** Providing an all round solution to the departments needs ### 35. The fight between anticipation and being disappointed. **Rating:** 3.0/5.0 stars **Reviewed by:** Felix K. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Calabrio ONE?** There are a lot of possibilities to work with the tool and create useful reports and dashboards. I had to learn the basics of report and dashboard creation before I took the basic training. So I understand the system better than the rest of my colleagues. **What do you dislike about Calabrio ONE?** After trying out DX and creating many reports and dashboards, I noticed that the system has a lot of limitations. The limitations are noticeable when you want to short the data and present it after the date when the system locks it in 15 min intervals, and we can't change that to days, weeks, or months. This makes it a lot harder to create valuable reports and we have instead resorted to gathering metadata via external tools and creating our own reports and creating our own dashboard. **What problems is Calabrio ONE solving and how is that benefiting you?** It is our workforce tool, so we schedule our advisors and create forecasts from data we gather from the calls. We use it also as a report tool, when we want to look closer on occupany and adherence. ### 36. Very good Product in a working environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Calabrio ONE?** The ease of use is helpful in a fast paced work environment **What do you dislike about Calabrio ONE?** The layout can be hard to read and a bit cumbersome **What problems is Calabrio ONE solving and how is that benefiting you?** Helps with adherence ### 37. Calabrio ONE Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Calabrio ONE?** The ease of accessing call recordings and viewing my daily schedule. **What do you dislike about Calabrio ONE?** Occasionally you have to log out of Calabrio & log back in to get access to the main tools. **What problems is Calabrio ONE solving and how is that benefiting you?** I am able to go back & listen to a recorded call if I missed jotting information down in my notes. Prevents me from having to make additional calls. ### 38. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** natasha g. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Calabrio ONE?** the site is vey self sufficient, easy to use **What do you dislike about Calabrio ONE?** the webiste has made my company organized no dislikes **What problems is Calabrio ONE solving and how is that benefiting you?** scheduling ### 39. Schedule managing **Rating:** 5.0/5.0 stars **Reviewed by:** lauren n. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Calabrio ONE?** Calabrio is a multi-use website to access everything related to my schedule. They have made some recent updates that make it easy to request absences or adjust my availability. I love the notifications on the tabs to remind me that break is ending or a new shift is about to start. My favorite feature is the ability to arrange my lunch and breaks to move around to fit my work day. The application is straightforward to use and navigate. **What do you dislike about Calabrio ONE?** One downside is that the notification bar will not disappear after being opened and viewed. This makes me think I have a notification still, but it is something I have already opened and viewed. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio solves all of my work scheduling. I can request my absence, breaks, schedule changes, or vacations through this website. ### 40. Best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Calabrio ONE?** It is helpfull in all ways.Ease of Implementation Ease of Use Frequency of Use Number of Features Ease of Integration Customer Support **What do you dislike about Calabrio ONE?** Nothing much just the speed of the use of the tool **What problems is Calabrio ONE solving and how is that benefiting you?** It is helping reporting and tracking the statatics of the all the data in one tool ### 41. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Calabrio ONE?** Keeps data, allows me to see how my time and breaks are syncing **What do you dislike about Calabrio ONE?** When not able to take scheduled breaks, I wish there was away the system could adjust **What problems is Calabrio ONE solving and how is that benefiting you?** Keeping time at work-remote ### 42. EFFICIENT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Calabrio ONE?** USER FRIENDLY- Very easy to see the schedule. **What do you dislike about Calabrio ONE?** NAVIGATION- Sometimes it's hard to locate the metrics **What problems is Calabrio ONE solving and how is that benefiting you?** It's better than work and very user friendly. ### 43. Teleopti is awesome but Calabrio is the worst **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Calabrio ONE?** The only thing I like about Calabrio ONE is their scheduling tool previously called Teleopti. The support team at Teleopti is awesome and the product is actually user experience focused. At least the old client version of it. If it wasn't for this tool I would give Calabrio a 0. **What do you dislike about Calabrio ONE?** Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is horrible and they doesn't seem to have any internal communication between their different module teams. **What problems is Calabrio ONE solving and how is that benefiting you?** Their Teleopti product is solving our workforce planning, forecasting and live monitoring. It fulfilles our needs in this area. Again, if I'm rating Calabrio ONE as in the entire product the rating is very low. If you would ask me to only rate their scheduling module they would get very high ratings from me. **Official Response from Ella McKown:** > Hi there - we genuinely appreciate you taking the time to leave your honest feedback. We are disappointed to hear you have had a less-than-ideal experience partnering with Calabrio. We take the responsibility of being your brand's trusted ally seriously. So much so that we'd like to work together to correct this experience. Please reach out to us directly at champions@calabrio.com. ### 44. useful to check my schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Edder V. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Calabrio ONE?** easy to use, really helpful to get updates throughout the day of my schedule **What do you dislike about Calabrio ONE?** there's nothing really much i dislike about this, just the thing that i cant use it to ask for schedule arrangements **What problems is Calabrio ONE solving and how is that benefiting you?** check my schedule every day and be aware of any change that can happen ### 45. Opportunities for growth and provide better results **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel A. | IT Service Desk Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Calabrio ONE?** What I have enjoyed the most with Calabrio is the automation of the scheduler's tasks. It takes time to prepare all the settings, but once you're done, the entire scheduling process is fast and accurate, thanks to optimization. **What do you dislike about Calabrio ONE?** Not that I don't like it, but the learning curve can take a while, especially when you're taking on multiple roles. Thanks to all the training videos on the Calabrio Learning Center online page. Good job, Tanya Juarez - Sweeney! **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio is helping with time to prepare the forecast and schedule, better visualization of analyst availability and skills, service delivery analysis, and training opportunities. ### 46. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Calabrio ONE?** The way the system links up to MITEL and obtains all call volumes to help forecast for future years. Also the easy method of making changes to shifts once released. **What do you dislike about Calabrio ONE?** Unable to alter shrinkage percentage on the system for different teams due to how they work. Also planning different types of meetings other than monthly weekly or daily **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio - helps us stop using xcel as much to plan shedules forecast calls and look at staffing numbers required as its all planned in the system once set up correctly. ### 47. Great Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron M. | Application Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Calabrio ONE?** Ease of use and excellent customer service. The single pane of glass of the administration page is very easy to view and configure. Every time I open up a ticket with Calabrio support, I get a response fast and they typically always have the answers I need. Throughout the process of implementation, their project manager was extremely engages and helpful with a vast knowledge of the product to assist with all of the questions we had. The help guide built into the product is also vast with information so that we can configure things better and more precise. **What do you dislike about Calabrio ONE?** I feel like there is still a large disconnect with Calabrio CAR and the rest of the application. It's super slow, breaks often, and overall just not user friendly to build out reports. **Recommendations to others considering Calabrio ONE:** Read through all of the documentation, we had a few gotchas come up with the firewall ports to open. Also, Cloud/Hybrid (with CAR) > on- prem **What problems is Calabrio ONE solving and how is that benefiting you?** Regulatory call recordings and training in this pandemic. We also more recently turned on the speech analytics so we're gaining additional insights into what our customers are calling into us for. This will be an amazing way to better serve them by using this data to optimize our service queues and better train our agents based on our customer needs. **Official Response from Ella McKown:** > Hi Cameron! We so appreciate you taking the time to shout about Calabrio ONE! Nothing gets us more excited than hearing your thoughts on how easy Calabrio is to use and your positive experience with our support teams. Thank you also for your honest feedback on Calabrio Data Management - I have sent this to our product team. We are always looking for ways to do better and innovate more. ### 48. Great product, even better customer accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Zach C. | Workforce Management Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Calabrio ONE?** For the most part, this is very user-friendly to use. Calabrio has so many different products that are geared to help your contact center from Quality Assurance to Workforce Management to coaching tools. We haven't been able test out the whole suite, but as for WFM & QM, we're very impressed with how the product is going, and we're even more impressed that Calabrio has stayed in contact throughout the entire duration, checking in on us and being available to answer our endless questions. **What do you dislike about Calabrio ONE?** Data Explorer is the most tricky about this whole product. No matter how much training I get, I feel like it's still beyond my comprehension. **What problems is Calabrio ONE solving and how is that benefiting you?** With WFM, it has taken all the manual work out of forecasting and scheduling that we were doing in spreadsheets. It has also improved our accuracy for forecasting the volume. There is still some data entry involved in forecasting, (it can be automatic via quick forecast, but for best results, follow the longer process when you can), but it still cuts the time that I spent in excel and reviewing our ACD reports significantly, as there was a lot of guess work involved where the ACD reports were inconclusive. ### 49. Calabrio WON **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Workforce Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Calabrio ONE?** Calabrio One has been a fantastic tool to help my team and me accurately track and record all data points within our WF system. Calabrio ONE's best feature for me is the ability to, in real time, see adherence and Avaya activity. **What do you dislike about Calabrio ONE?** The only thing I dislike about the system is the inability to copy agent activity exceptions to multiple agents without application management. I wish there were a way to add a "copy/paste activity" button where the "insert activity, schedule history, and edit notes" drop-down would be. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE Is helping my team and I solve adherence or exception alerts by allowing us to track and monitor agents in real-time. This position helps us forecast and better utilize our agents' day-to-day activities. **Official Response from Ella McKown:** > Hi Chris - thank you for taking the time to write a review about Calabrio ONE. We are thrilled to hear the tool is helping you track your team's data! Our product marketing team has some ideas on how we can help you with this particular function in exception management! If you are interested in connecting with them, please email us at: champions@calabrio.com. Hope to hear from you! ### 50. Calabrio supports their people! **Rating:** 5.0/5.0 stars **Reviewed by:** Dina J. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Calabrio ONE?** I don’t use all of Calabrio, and I knew nothing about it a year ago. I found the employees and staff to be super helpful, and friendly. They have a ton of resources on their website you can learn from which includes user guides, webinar’s, etc. They make it fun and interesting, and they keep you up-to-date on what is happening in the contact center world. I would recommend them to anyone. **What do you dislike about Calabrio ONE?** More instructional videos would be fantastic. **What problems is Calabrio ONE solving and how is that benefiting you?** One of the ways Calabrio helps us is through speech analytics. We can find positive or negative situations we would not be aware of without this tool. ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+23%3A23%3A07+-0500&secure%5Bsession_id%5D=56cde929-fc2a-4a69-8f10-a1efab1dd423&secure%5Btoken%5D=6367eaa8d78e0b93187f3445705984e1f7124232f7ea3bce7ba0fdc47721aabf&format=llm_user) ## Calabrio ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Calabrio ONE Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)