--- title: Calabrio ONE Reviews meta_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 434 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 434 scale: '5' date_modified: '2026-07-24' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 434 ## About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency. (44 reviews) - Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes. (29 reviews) - Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction. (28 reviews) - Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments. (21 reviews) - Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager. (20 reviews) - User Interface (20 reviews) - Effective (18 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (18 reviews) - Easy Setup (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency. (13 reviews) - Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support. (13 reviews) - Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness. (12 reviews) - Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results. (10 reviews) - Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively. (10 reviews) - Users find the **learning curve steep** with Calabrio ONE, requiring additional training to fully utilize its features. (9 reviews) - Complexity (8 reviews) - Data Management (8 reviews) - Difficult Setup (8 reviews) - Initial Difficulties (8 reviews) ## Calabrio ONE Reviews ### 1. Calabrio is helping us focus better on the customer and services. **Rating:** 4.5/5.0 stars **Reviewed by:** John K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Calabrio ONE?** We make use of QA/WFM/Analytics to help us manage the business of the Service Desk. These tools are invaluable to help us know where we have been, where we are and where we should be going. The more we use the tools we have with calabrio the more efficient we become. **What do you dislike about Calabrio ONE?** The analysts sometimes find it difficult to find their own data and reviews. **What problems is Calabrio ONE solving and how is that benefiting you?** Scheduling and quality control is much easier since we moved out of excel and into Calabrio. ### 2. Quality made easier **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** I love the resources available to track business needs. The information we are able to export brings a light into our company needs with our customers. **What do you dislike about Calabrio ONE?** Getting the right information for certain reports can be a struggle as reports can be hidden under sub-categories. **What problems is Calabrio ONE solving and how is that benefiting you?** The ability to target known issues with our AHT and call types is easy to identify and with the results helps us provide the necessary feed back to our agents. ### 3. Great Analytics Suite **Rating:** 4.5/5.0 stars **Reviewed by:** Russell V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** I absolutely like simultaneous view ability - slide through the transcript and at any point see what was on the agent desktop. This is a great functionality. **What do you dislike about Calabrio ONE?** Sentiment doesn't have "Acoustic" properties yet - speech, pitch, tone, volume, etc. Right now it just uses contextual / words. **What problems is Calabrio ONE solving and how is that benefiting you?** Voice of the customer AND Agent training. For example - if the transcript shows a lot of silence - examine the agent desktop and see why agent is non-responsive - maybe you learn they are looking for info they can't find - that's an opportunity to train an agent. ### 4. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Calabrio ONE?** Calabrio was very easy to use.i was able to search for the representatives calls that I wanted to listen with ease and I enjoyed how easy it was to grade the call within the system. **What do you dislike about Calabrio ONE?** It was easy for me to use but I wish there was a better way to save a call within the system other than downloading it. **Recommendations to others considering Calabrio ONE:** Great system to use for metrics on handling customer service calls in a call center. **What problems is Calabrio ONE solving and how is that benefiting you?** I am able to listen to the representatives that I am training and grease their.calls. With using Callabrio I am able to see te strengths and weaknesses of my agents so that I may see what further training that they would need to meet their metrics. ### 5. G2 is helpful! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Calabrio ONE?** Calabrio provides tools for businesses to make it more efficient. **What do you dislike about Calabrio ONE?** The downside of Calabrio One is The lack of instructions. **What problems is Calabrio ONE solving and how is that benefiting you?** How to work with more people ### 6. Best in the Business Great Customer Support Too! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2020 **What do you like best about Calabrio ONE?** Easy to use interface, reporting is straight forward. 99.9999% reliability. Gui is really laid out nicely. Very intuitive, doesn't require a ton of training time to get going. Very flexible on setting up hierarchy. Also like the fact that users from our ACD automatically cascade in to it. **What do you dislike about Calabrio ONE?** No complaints so far, we've been using for about a year with no issues. Implementation was simple, clean and seamless. Very happy overall with the performance. **Recommendations to others considering Calabrio ONE:** Do your research, I think you will find this is one of the most effective stand alone options. **What problems is Calabrio ONE solving and how is that benefiting you?** We didn't have an integrated recording software across our global network. Previous platform wasn't PCI compliant. Calabrio solved all of those issues. We also had an issue with not being able to follow a call from cradle to grave, especially if there was a supervisor or transfer involved. That issue has also bee alleviated. ### 7. Great tool for examining customer relationships **Rating:** 4.0/5.0 stars **Reviewed by:** Radesh J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2020 **What do you like best about Calabrio ONE?** Calabrio's high quality management tracks all customer interactions carried out by an organization's sales department, ranging from social media sites, calls, e-mails or private individuals. It details all communications and promotes evaluations to help provide the customer with an even better superior solution and offer effective solutions to do so in a very satisfactory manner. In addition, it presents the data to interested company employees to help them analyze various vital performance signals. **What do you dislike about Calabrio ONE?** Security makes us a little doubtful about the data. It has all the information related to customers, as well as their interactions, which is uncomfortable if it falls into unauthorized hands for system security. **Recommendations to others considering Calabrio ONE:** The best recommendations that I would give to potential customers are that Calabrio is really reliable for an administration of adequate and productive quality. We are very satisfied with the product, because it is simple. **What problems is Calabrio ONE solving and how is that benefiting you?** It offers real-time responses in communications with customers, which helps to provide constructive and instant responses to help improve service communications and, consequently, help to involve customers more, without any delay in servisse. ### 8. Self-intuitive WFM tool accompanied by a superior client support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Calabrio ONE?** Relevant functionality and industry leader in QM and WFM offerings. **What do you dislike about Calabrio ONE?** No downsides as they continue to improve and add products and services seamlessly through their Cloud Platform. **What problems is Calabrio ONE solving and how is that benefiting you?** WFM, QM and Reporting. Increased RTA, forecasting and internal quality improvements. ### 9. Calabrio WFM **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | Business Operations Analyst; Workforce Optimization, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** The help and knowledge from the Calabrio Consultants is second to none. **What do you dislike about Calabrio ONE?** Lack of granular permission and scope settings limits how customized we can make agent experience in the UI. **What problems is Calabrio ONE solving and how is that benefiting you?** We are gaining insight into staffing requirements and long term capacity planning. ### 10. Need some advanced features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Calabrio ONE?** Reporting tool is good. Some details report can be pulled **What do you dislike about Calabrio ONE?** Lot of mnnual work. Non phone work-load features are not advanced **What problems is Calabrio ONE solving and how is that benefiting you?** Scheduling, Workforce management, Adherence **Official Response from Ella McKown:** > Hi there! Thanks so much for writing a review of your experience with Calabrio. We're so glad you find the reporting tool to be helpful. We appreciate your honest feedback on the manual efforts of non-phone features. We will bring this feedback to our product team for future improvements. Thank you for your continued partnership. ### 11. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Calabrio ONE?** How easy it is to get the information you need. Evaluating calls is so easy! Creating reports was overwhelming at first but with the help of Calabrio support it's now easy! **What do you dislike about Calabrio ONE?** Unable to customize the reports in the Reporting tab. Unable to add our own reports to that tab. Unable to print graphs from Data Explorer. **Recommendations to others considering Calabrio ONE:** I would recommend Calabrio ONE **What problems is Calabrio ONE solving and how is that benefiting you?** Evaluations are so much easier now. ### 12. Support and Innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** Tremendous amount of support from Calabrio leaders to ensure that the product that you are using is optimized for your business. Team is collaborative and interested in ensuring a smooth transition. Innovative staff that is moving towards creating a more comprehensive suite for all. QM and analytics are exceptional and more importantly there is an ease of use with the product. Interested to see what Next Gen has in store for us all. **What do you dislike about Calabrio ONE?** doesnt have all the bells and whistles yet **What problems is Calabrio ONE solving and how is that benefiting you?** Migration from another ACD and WFM. We are adding QM as well as analytic reporting. Benefits at this time are the QM and analytics that are offered by Calabrio ### 13. Calabrio in the BPO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** It is an all in one tool; WFM, Recording, QM, and Analytics. It has a simple and customizable user interface for the agents. **What do you dislike about Calabrio ONE?** The back end reporting and reporting build options are not in a simple user interface and require more of a 'programmer's logic' to assemble and build. **What problems is Calabrio ONE solving and how is that benefiting you?** Silences and Dead Air on calls are easy to identify and coach to, driving down Average Handle Time (AHT) as a cost savings. ### 14. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Calabrio ONE?** The way it looks and easy enough to manage. **What do you dislike about Calabrio ONE?** We are unable to have free seating. We need to added additional software for the setup. **What problems is Calabrio ONE solving and how is that benefiting you?** Time management, quality and accountability. ### 15. TeleOpti covers all the basics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Calabrio ONE?** There is a good variety of WFM features such as self scheduling, preferences, etc. built into the tool which allows us to provide these services to our call center. **What do you dislike about Calabrio ONE?** Many of these features lack restriction settings, meaning that it can be difficult to apply them to every site since you might struggle to work around their requirements. **What problems is Calabrio ONE solving and how is that benefiting you?** Efficient & automized scheduling. ### 16. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Calabrio ONE?** Technical expertise, customer service, and their ticketing system. **What do you dislike about Calabrio ONE?** As we speak, I have yet to encounter a bad experience. **What problems is Calabrio ONE solving and how is that benefiting you?** Member-facing experience. ### 17. Great Business Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** We have been working with Calabrio for over 7 years, they are truly customer focused and seek feedback from their customers to help improve the services they offer. **What do you dislike about Calabrio ONE?** There are some really cool enhancements coming, I wish we had them today. **What problems is Calabrio ONE solving and how is that benefiting you?** We have improved our agent adherence through the use of analytics and presentation of agent performance in the dashboards. ### 18. With this tool we have actually discovered and recognized exactly how to create wise schedules **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Calabrio ONE?** Effective remedy that we make use of to take care of every one of our staff accessibility needs. We are coming from a lengthy means where we used to run extremely common and standard timetables leaving important data aside triggering spaces throughout productivity and also procedure times leading us to revenue lost and also poor client solution. With this device we have discovered and recognized just how to develop clever routines and also just how to minimize time going into schedule exemptions and also PTO request. **What do you dislike about Calabrio ONE?** When needed, it is easy-to-deploy as well as easy-to-use but setting up and updating license are procedures that requires to be taken care of carefully. Customer delicate data is saved on 3rd party which can result in information leakages and also safety and security problems. **Recommendations to others considering Calabrio ONE:** This is the excellent service for company looking to have more staff members involved boosting efficiency and also levering your organization abilities. **What problems is Calabrio ONE solving and how is that benefiting you?** We feed the device with relevant and also essential details like records from expected phone telephone calls, chat, support demand with social media network and also the quantity of available personnel functioning during the week getting immediately visual prediction as well as signs that most of the times take us to much less than 5% under staff. The software itself is easy to make use of, if you have a minimal knowledge of excel you will get aware of it immediately. This is the perfect option for business aiming to have even more staff members engaged raising efficiency and also levering your company capacities. ### 19. Great pre-sales and implementation teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Calabrio ONE?** The company is very easy to work with and your success is the primary goal. **What do you dislike about Calabrio ONE?** I have not found anything that we dislike at this point. **What problems is Calabrio ONE solving and how is that benefiting you?** We have some complicated reporting needs and CAR is extremely flexible and allowed to report on all the datasets we need. ### 20. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Calabrio ONE?** I appreciate the visibility it gives me to my team. **What do you dislike about Calabrio ONE?** Overlapping skillsets are hard to schedule for. **What problems is Calabrio ONE solving and how is that benefiting you?** I have solved staffing-level issues, both in the time of day and volume of staff that we need. ### 21. Very powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Calabrio ONE?** How innovative and user friendly the tool is **What do you dislike about Calabrio ONE?** It does take a lot of time to build and be fully operational **Recommendations to others considering Calabrio ONE:** Continue to innovate **What problems is Calabrio ONE solving and how is that benefiting you?** Forecasting is a big one for our team ### 22. Kaylee Ewell - Teleopti review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylee E. | Customer Care Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Calabrio ONE?** Teleopti is a great program for scheduling employees. We use it to see what hours each employee works, one of the things that I like most about it is that you can see your schedule and everyone else's and see when people come in, leave, and have breaks. Teleopti is also cool because it can run statistics and predict what kind of staff you need based on what it has been like recently. There are lot's of reports that you can run to make sure everyone is in adherence, ask for time off and you can look at the full staff schedule for the day, or if you would like to then you can see just your personal shift for the upcoming weeks so long as it has been made. **What do you dislike about Calabrio ONE?** The only feature that we don't use is the trading shifts options. It's quite confusing and would benefit from being more simple and easy to use. Maybe we just don't understand how to properly use it, but it's still kind of tricky to learn. **Recommendations to others considering Calabrio ONE:** Great program, I would highly recommend it. It's easy and quick to use, you're able to see everyone's schedule, when they come in, who has the day off. It's been a great program. **What problems is Calabrio ONE solving and how is that benefiting you?** We use it for scheduling employees, seeing who works, breaks and asking for time off. My manager also uses it to forcast for how to schedule employees. He also runs a lot of reports for it. One thing I use as a supervisor is the adherence feature to make sure that everyone is staying on task and not spending too much time in breaks or offline. ### 23. Calabrio WFM (Teleopti) is great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Calabrio ONE?** Calabrio WFM (Teleopti) is brilliant, the best WFM tool there is **What do you dislike about Calabrio ONE?** Nothing so far, but WFM is the the only part of Calabrio ONE that I'm using **What problems is Calabrio ONE solving and how is that benefiting you?** Workforce management ### 24. Calabrio sdfsdfsdfsdfsd **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Calabrio ONE?** Reporting capabilities and call control featuresfsdfsdfsfdfsdfsdfsdfsddddddddddd **What do you dislike about Calabrio ONE?** As of now there are no dislikes as all features are excellent **Recommendations to others considering Calabrio ONE:** My recommendation is to adopt this product for call center purpose as it is very flexible in terms of integration and support all major features with excellent technical support assistance **What problems is Calabrio ONE solving and how is that benefiting you?** Benefits in terms of extensive reporting , call quality and management , better analytics are the few ones which are bestdfsdfsfsdfsdfsdfsfsfsdfsdfsdfsfdfsdfsdfsf ### 25. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** it's easy to use. Nurses are not generally tech savvy, but my team has really excelled at using this product. **What do you dislike about Calabrio ONE?** I really don't have anything to compare it with apples to apples as this is the only product we've used, but compared to other programs, this one is easy to navigate and they have really great, responsive support. **What problems is Calabrio ONE solving and how is that benefiting you?** It's been huge to help with schedules and forecasting needs. ### 26. Calabrio - Best Way to Review Calls **Rating:** 4.0/5.0 stars **Reviewed by:** David Z. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Calabrio ONE?** I adore the statistics Calabrio gives for all the calls that you have done and how it lists them on date, time of the call, and minutes/ duration of the call. It makes it very easy to hear your calls for quality and training purposes. **What do you dislike about Calabrio ONE?** The problem that you can't stride through the call and go back, say, about 7 seconds back on som browsers. If you try to go back and listen to a part about 2 minutes in the call, on some browsers you will have to listen to the whole call again as it won;t let you go back just some seconds. **Recommendations to others considering Calabrio ONE:** It's a great and clean system, however if you are planning to use it please test it on different browsers to see on which one it is fastest and will also let you scroll back seconds instead of having to hear all the call over again. **What problems is Calabrio ONE solving and how is that benefiting you?** None. We just use it to check our calls, for quality purposes and training. ### 27. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Calabrio ONE?** The ability to forecast more efficiently. **What do you dislike about Calabrio ONE?** Having to use other platforms in conjunction. **What problems is Calabrio ONE solving and how is that benefiting you?** Scheduling of meetings/trainings/etc. ### 28. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Calabrio ONE?** I like how the QM portion is easy to use. **What do you dislike about Calabrio ONE?** Creating an Evaluation Form isnt as easy. It seems a bit finicky. **What problems is Calabrio ONE solving and how is that benefiting you?** The major benefit is the increase in customer service after training based on the Evaluation Scores. ### 29. Efficient scheduling service **Rating:** 4.0/5.0 stars **Reviewed by:** EJ C. | SMS Marketing Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Calabrio ONE?** I like that there is a variety of ways that I can view my calendar, so that I can make it most comfortable for my own use. **What do you dislike about Calabrio ONE?** I find that it is difficult and complicated to view other people's schedules and swap schedules with them. **Recommendations to others considering Calabrio ONE:** I definitely find that Teleopti has been super helpful to me in viewing my schedule. I like that all the options you really need are at the top of the page visible for use. It is hard though when other basic things that you may need are a little harder to find. **What problems is Calabrio ONE solving and how is that benefiting you?** Teleopti WFM can be a little difficult to navigate at times and a little overly complicated. I do find the service incredibly useful and helpful though. Desktop notifications are inconsistent when they come through at times. ### 30. Calabrio ONE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2017 **What do you like best about Calabrio ONE?** The cloud is cool being able to access anywhere. It seems to flow well without having any issues freezing up or shutting down randomly. It is relatively easy to navigate and has good customer support. They seem to always be adding upgrades and additional features. **What do you dislike about Calabrio ONE?** It has some bugs but they are working to alleviate them and do so every month. **Recommendations to others considering Calabrio ONE:** Great for handling several business needs in one product. **What problems is Calabrio ONE solving and how is that benefiting you?** Being able to to establish compliance issues on a daily basis has benefited our company time wise. If we were to use all of the features of Calabrio it would benefit us greatly. ### 31. Calabrio **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Calabrio ONE?** The ability to view my reps schedules and quality. **What do you dislike about Calabrio ONE?** We have been having issues over the past couple of weeks with it crashing. **What problems is Calabrio ONE solving and how is that benefiting you?** Being able to have rotating shifts to ensure phone coverage. ### 32. Not Recommended **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Calabrio ONE?** Calabro One allows you to color code the different schedule items. **What do you dislike about Calabrio ONE?** The functions that were promised by the sales crew were not present in the actual product. We have had more down time from our WFM tool in the past few weeks than we had in over 3 years with our previous WFM tool. Likewise, some of the features that are present do not work as intended. We have had multiple bug reports opened with Calabrio, some would be considered major enough that we can't believe they wouldn't already have an open ticket from their other clients. We have learned sometimes they do, but they keep all the tickets separate. If they fix something in their cloud for one user, they don't necessarily share that for the other users. **Recommendations to others considering Calabrio ONE:** I would recommend you continue looking for another WFM tool. Calabrio has done a great job of promising more than it delivers. **What problems is Calabrio ONE solving and how is that benefiting you?** We allow agents to report their absences directly from the tool now as opposed to requiring they contact a supervisor, who may be absent that day as well. ### 33. CalabrioOne Review **Rating:** 5.0/5.0 stars **Reviewed by:** lauryn w. | Great Service, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2019 **What do you like best about Calabrio ONE?** I love love love Calabrio, what i like best is the fact that i can log in and get all of my break times with just one click. Not only for the day but also for the whole entire week. **What do you dislike about Calabrio ONE?** I would like it if Calabrio was able to send out an notifications when your assigned break was about to take place. Other than that the website is very helpful. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio impacts my work everyday i come in, its somes up my time schedule for the week and gives me an estimation or time of which i should attend my specified break. This is a huge benefit because we dont have to actually ask someone like a supervisor about break times. ### 34. Easy and convenient tool for scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Calabrio ONE?** Real time adherence is the best feature the tool is being offered. You can easily monitor a person who adheres with their schedules. Schedules per individual and per team when updated using the backend tool matches accurately if viewed on the site. **What do you dislike about Calabrio ONE?** A little bit glitchy sometimes. There are discrepancies with the numbers of leaves. Unable to extract the person’s plotted off the phone activities to check the numbers of hours they are only on productive time. **Recommendations to others considering Calabrio ONE:** Always make sure to follow up to support to update your team alignment for a better view. **What problems is Calabrio ONE solving and how is that benefiting you?** It provides real time adherence for easy monitoring per person. ### 35. My experience with Teleopti: User friendly and ease of use + functionality. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Calabrio ONE?** My favorite part of Teleopti is when you link it with 8x8. The adherence page where I can see if my agents are in alarm or are in good adherence. This an amazing tool that makes my job so much easier. Also the ease of use of taking off time and swapping shifts is awesome. **What do you dislike about Calabrio ONE?** Teleopti is extremely user friendly, and for what I use it for, there is nothing I can change. **What problems is Calabrio ONE solving and how is that benefiting you?** Teleopti saves so much time when trying to get my agents scheduled. I have never used another application what is half as good. Also the adherence tool is one of my favorites. The benefits are unbelievable. ### 36. Effective and Flexible Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole P. | Customer Experience Manager , Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Calabrio ONE?** I love that Calabrio allows us to import metadata from third party tools, which helps us to better understand the customer (and employee) journey. Also, I love that Calabrio builds the tool that its clients needs, which makes it more user friendly; they are eager to consult their clients at every step of the way. Their analytics product is extremely effective. **What do you dislike about Calabrio ONE?** On rare occasions I feel like the tool struggles to scale for large sized organizations with a lot of complexity,. but the team is right there to correct any issues, and again, create solutions tailored to our needs. **What problems is Calabrio ONE solving and how is that benefiting you?** We've been able to drive CX metric improvements using out of the box dashboards, as well as implemented new tools that drive better employee engagement. Also, implementing data from third party tools has allowed us to look at the data in new ways without having to manipulate multiple data sets. ### 37. Teleopti is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Calabrio ONE?** That I can see my schedule very conveniently whenever I want to and jump around dates **What do you dislike about Calabrio ONE?** The layout and colorscheme could be updated **Recommendations to others considering Calabrio ONE:** Don't let your screen go to sleep so you can stay logged in **What problems is Calabrio ONE solving and how is that benefiting you?** I'm keeping on task and staying relevant to my work schedule the best I can ### 38. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cristal L. | TV Technical Expert, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Calabrio ONE?** The best thing about Teleopti is that it integrates into your computer to allow notifications to be sent. That way if I am distracted and need to go to break I am reminded. **What do you dislike about Calabrio ONE?** One hiccup I've noticed is that sometimes the widget that shows your schedule isn't updated as quickly as the web page therefore sometimes I don't see my mot current schedule. **What problems is Calabrio ONE solving and how is that benefiting you?** Teleopti provides an app that makes communicating things with our company easier. Call outs and late entry are easy to report. I can access it at all times using the app on my phone. Which is EXTREMELY helpful. ### 39. Lots of capability for WFM but unreliable feautures **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Calabrio ONE?** I like the multi-purpose use of teleopti. Employees can swap shift and make work requests. **What do you dislike about Calabrio ONE?** The app is not very intuitive or user friendly. Some features take a while to upload, like overtime and absence probability **What problems is Calabrio ONE solving and how is that benefiting you?** Teleopti has rid the use of multiple apps and is basically an all in one for WFM ### 40. Calabrio is a great company by innovating their program to stay a front runner in the WFM world. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Calabrio ONE?** What I like about Calabrio is the innovation of the system. They take feedback from their customers and make changes to make the program better. WFM has a great request feature where agents and submit their own requests. Workflows to help automate our companies processes. Calabrios customer friendly customer service is a World class experience. **What do you dislike about Calabrio ONE?** Deleting exceptions you have to delete in two places. One on the agents schedule and the other in the agent's profile. The reporting is limited. System bugs when there is a system upgrade a long time to implement the program **Recommendations to others considering Calabrio ONE:** In the WFM world, Calabrio is the only company that I found that is willing to push the envelope and listen to the user and implement the user ideas into the software. **What problems is Calabrio ONE solving and how is that benefiting you?** Forecast is accurate and know what call volume will look like on a 5 year plan. By using the WFM program this has helped us making sure we have the right people in the right place at the right time. ### 41. Calabrio listens to their customers **Rating:** 5.0/5.0 stars **Reviewed by:** Caryn Y. | Senior WFM Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Calabrio ONE?** Calabrio listens to their clients and what they want. They take their customers wants into consideration and will make upgrades to match what is being asked for. The software is also easy to use. I was able to learn the WFM software very quickly. **What do you dislike about Calabrio ONE?** If a clients configuration is different then what you are used to working worth please say so. **Recommendations to others considering Calabrio ONE:** Ask to talk with other Calabrio clients to hear from them how great the product is. **What problems is Calabrio ONE solving and how is that benefiting you?** Deploying a WFM solution into other areas of the business for better staffing. ### 42. Efficiencies gained **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Calabrio ONE?** What I like best about Calabrio One is the ability to use the portion of the Suite that is needed by the organization to increase efficiency. It is easily customizable to organizational needs and efficiencies can be measured immediately. **What do you dislike about Calabrio ONE?** The only aspect that I dislike about Calabrio is the amount of time and effort that it takes to have feature requests or process improvement implemented. As an end user, it is easy to identify those areas that would benefit all Calabrio users with just a small adjustment, however the process to have features improved can be a bit frustrating at times. **Recommendations to others considering Calabrio ONE:** I would recommend the Calabrio One Suite for anyone interested in improving Quality Management (Qm is the aspect of Calabrio that our organization uses). It is easy to use, customizable and will make your teams more efficient. The system is also engaging for end users which adds to the efficiency of the product. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio has allowed for more efficient Quality Management within our organization, which is creating new roles and enriching the organization as a whole. ### 43. Slick design, regular updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Calabrio ONE?** Calabrio has a great user interface that integrates WFM, QM, call recording, and analytics into an intuitive and easy to navigate platform, their online help system is robust and superior to the help files I've used in other workforce management products, and Calabrio seems truly open to user feedback to plan for future product updates and features, which makes it feel more like being part of a community of users rather than just an anonymous customer. **What do you dislike about Calabrio ONE?** The lack of functionality for a traditional shift bid is a major disappointment. Calabrio does offer "dynamic scheduling" which is their alternative to a traditional shift bid, but for companies locked in a traditional shift bid model the lack of ability to generate and output a list of ideal schedules based on a forecast/arrival patterns/staffing levels/schedule types is a huge miss as this is a fundamental component of a workforce management package.. **What problems is Calabrio ONE solving and how is that benefiting you?** Our primary goal in switching to Calabrio was integration, and we were able to eliminate four other independent software products by integrating our WFM, QM, and call recording into Calabrio One. ### 44. Great way to review quality on all calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle R. | Customer Service Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2019 **What do you like best about Calabrio ONE?** The system is super easy to navigate through. You can set up notifications to be sent to you by IM or by Email so it makes it easy for you to keep track of calls. **What do you dislike about Calabrio ONE?** We’ve just recently switched to Calabria and it’s been a smooth transition. No problems here. **Recommendations to others considering Calabrio ONE:** Great way to manage a large call centers recordings for Quality purposes. **What problems is Calabrio ONE solving and how is that benefiting you?** It so much easier to organize your recordings! ### 45. WFM tool for your employees **Rating:** 5.0/5.0 stars **Reviewed by:** Marky L. | Shopify Experts, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Calabrio ONE?** Teleopti is being used in our ITO company and our clients mainly used for creating day-to-day schedules. Very useful when checking your shifts, plotting leaves, and will greatly improve adherences you can see your individual and teams shedules month-by-month. I like the usability of this app as they’ve created one from iOS **What do you dislike about Calabrio ONE?** Not too much of a dislike, but there is a glitch on the iOS app if you click in the leave request, the UI freezes when going back to the hamburger menus. hope they update it soon. **What problems is Calabrio ONE solving and how is that benefiting you?** Team and individual schedule breakdowns, leave plotting , mobile ready with Google and iOS APP ### 46. We love Calabrio! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara d. | Adjunct Faculty Member, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2016 **What do you like best about Calabrio ONE?** The look of the system. It is modern and user friendly. I like that Calabrio is willing to collaborate with us when changes are needed or when we have a unique feature request. I also like the quick and effective reporting features. My favorite thing about Calabrio is the champions network which gives customers the chance to brush up on product knowledge and get the inside scoop for all things Calabrio. **What do you dislike about Calabrio ONE?** No complaints at this time as Calabrio is working on utilizing our feedback. When there is an issue they are quick to resolve it. **What problems is Calabrio ONE solving and how is that benefiting you?** Compliance. With Calabrio we can ensure our agents are staying within Compliance as well company's process and policies. ### 47. Very convenient tool **Rating:** 5.0/5.0 stars **Reviewed by:** marie kristalyn z. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Calabrio ONE?** What i like the most with teleopti is it is very convenient to use where in you can access it even outside work. You can plot your absence ahead of time even wihout calling a certain hotline to notify. Our company was able to think of a way where in the employees can avoid hassle in checking their schedule. **What do you dislike about Calabrio ONE?** Nothing. i believe theres nothing to improve **What problems is Calabrio ONE solving and how is that benefiting you?** None ### 48. Great tool for QM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Calabrio ONE?** I love the ability of this tool to provide a one stop shop for quality needs. You can score interactions, monitor evaluator performance, make reviews and calls available to the analysts, and a ton of other things. Its not just a scorecard and some notes, the analyst can see and hear the call and screen capture and get more valuable feedback. They can also see their historical performance in the dashboard. **What do you dislike about Calabrio ONE?** I wish there was more robust reporting, but this is already being taken care of with version 10! With the data explorer module gathering and providing data is easier than ever. **What problems is Calabrio ONE solving and how is that benefiting you?** Identifying areas of need in our performance with customer interactions. We have been able to use the data in the tool to initiate new training practices and re-assess what we are prioritizing and measuring with our clients. ### 49. Great for the company, end user not so much **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Calabrio ONE?** I like the ability to review my schedule from the mobile app. I like the notifications when there's a status change in my schedule. **What do you dislike about Calabrio ONE?** I dislike the fact that this software does not allow partial shift trades I also hate the name. I just think Teleopti has a very dissonant sound. I prefer to refer to it as MyTime since that is the name of the Teleopti app that the end users have access to. **Recommendations to others considering Calabrio ONE:** Insist on the ability to trade portions of shifts. **What problems is Calabrio ONE solving and how is that benefiting you?** It gives upper management finer control over employee scheduling and productivity. ### 50. Great for scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Calabrio ONE?** I like how easy it is to navigate, it doesn't have too many overwhelming features. It gets the job done and I can manage my schedule effectively. **What do you dislike about Calabrio ONE?** I find that some of the reporting features can be a bit difficult. I don't use them often, but when I do I wish that they were more user friendly. **What problems is Calabrio ONE solving and how is that benefiting you?** Scheduling large amounts of people and being able to track and indicate different activities/jobs that need to be assigned throughout the day. ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+21%3A39%3A02+-0500&secure%5Bsession_id%5D=7ff1502e-5fb5-459f-8c43-a2560a5722c3&secure%5Btoken%5D=bfe3b1de7791cc9f14c2f04a3f3277ada0fe1be3451ef365513266c1f518d627&format=llm_user) ## Calabrio ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Calabrio ONE Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)