The tools were helpful to our small business at first, but the big business mentality was hard to navigate Review collected by and hosted on G2.com.

After being a long-term customer, I was strong armed in de signing an annual contract. I immediately regretted it, and when I tried to go back to month-to-month, they were extremely inflexible and allowing me to do that now I have to pay almost $1000 a month through the end of May because of the contract. If I had a customer that was not happy with my service, I would never make them pay for a service that they were not happy with. Review collected by and hosted on G2.com.

The best part of Buildertrend for me is the daily logs. They make it easy to document my site visits, take photos, and keep both my team and the client updated at the same time. I can snap pictures and upload them right from the jobsite, which helps keep everything current and organized. I’m also able to assign tasks directly from my phone, which is really convenient when I’m on the go. Overall, the app runs quickly and has been reliable for me. Review collected by and hosted on G2.com.

The main technology I feel Buildertrend is missing is the ability to upload plans and generate rendered views for the homeowner. Right now, we have to rely on outside programs or other people to handle that for us, and it can get expensive. In that area, they seem a little behind.

That said, the programs we’ve seen that offer that kind of AI aren’t as robust as Buildertrend when it comes to time clock management and overall project management. We’ve tried other options and ultimately found that we prefer BT. Pricing also seems comparable to the other options we’ve looked at and tested. Review collected by and hosted on G2.com.

Scheduling and the ability to share information. We certainly don't use all of the features, but we are heavily dependent on Scheduling (including automatic notifications), Change Order management, and document sharing. Review collected by and hosted on G2.com.

It seems like things are breaking more often, and taking a long time to resolve. i.e. Notes that are attached to Change Order don't display on the mobile version. Comments to customers on Change Orders don't display for the customer. Miscellaneous gremlins that we shouldn't have to work around. Review collected by and hosted on G2.com.

The builder that I work for had just started using BuilderTrend when I came on board almost 10 years ago and I have been using it ever since. There are still a lot of features that we have not put into use yet but I really like how it is an all in one package that covers everything from leads management to job close out. The job costing budget is great to keep the projects on the rails and change orders are a breeze. We use the timeclock feature for the guys in the field which is a big plus as well. Overall a great product! Review collected by and hosted on G2.com.

Not really a negative and I know it is being done to make improvements, but the format and layout gets changed around alot. That would probably be the biggest complaint from my project managers. Review collected by and hosted on G2.com.

What I like best about Buildertrend is the scheduling feature. As a Production Manager, having a centralized schedule that I can easily update and share with both subcontractors and homeowners has made project management much more efficient. Everyone can see schedule changes in real time, which greatly improves communication and helps keep projects on track.

I also use the Selections feature extensively to manage and document homeowner selections and approvals. It provides a clear, organized process and helps prevent miscommunication throughout the project.

The Daily Logs feature is another valuable tool for documenting job progress, site conditions, and important project details. Having that information readily available has been extremely helpful for tracking project history and maintaining accountability.

Additionally, the Bid Requests feature saves a significant amount of time by allowing me to send requests to multiple subcontractors at once and compare responses efficiently.

Overall, Buildertrend has helped streamline our workflow, improve communication, and keep our projects organized from start to finish. Review collected by and hosted on G2.com.

One area I would like to see improved is the scheduling feature. While I use it extensively and find it very valuable, it can be time-consuming when a project schedule needs to be pushed back significantly. Currently, if I have a large schedule built out and need to move it back several weeks or a month, I often have to adjust each schedule item individually unless everything is linked together. It would be extremely helpful to have an option to shift an entire schedule forward or backward by a selected number of days or weeks with a single action.

I've also experienced a few minor issues with the mobile app. Additionally, some of our field staff have found the app difficult to navigate at times, particularly when trying to locate their assigned schedules and tasks. Improving the user experience and making schedules easier to find for field users would make the platform even more effective.

Overall, these are relatively minor concerns, but addressing them would significantly improve efficiency and usability for our team. Review collected by and hosted on G2.com.

BuilderTrend provides extensive coverage of items in all stages of a project - including at Lead or Prospect phase. Review collected by and hosted on G2.com.

The one thing that proves to be challenging over and over again is the amount of improvements and changes in format that are rolled out. On the one hand, it is great to have them, but on the other hand, it is hard to keep up with them. By the time you get used to the change, another one is released and makes the user go back and learn the new one. Review collected by and hosted on G2.com.

Buildertrend provides a single platform for managing projects, clients, subcontractors, and financials in one place. The visibility across every stage of a project is excellent, enabling our team to track progress, manage variations, issue purchase orders, monitor budgets, and communicate with clients efficiently. The client portal, along with real-time project updates, has significantly improved transparency and helped reduce the administrative workload for our team. Review collected by and hosted on G2.com.

Certain features are also more user-friendly on desktop than on the mobile app. Also the new tasks feature is not as good as the previous To Do's feature, it doesn't read as well or present via mobile with enough information. Review collected by and hosted on G2.com.

What I like best about Buildertrend is that it gives our construction company one central place to manage the project record. We use it for schedules, daily logs, selections, change orders, photos, documents, client communication, invoices, and job-cost visibility. That matters because high-end custom construction has a lot of moving parts, and the biggest problems usually come from scattered communication or undocumented decisions.

Buildertrend helps us keep clients, superintendents, selection coordinators, and office staff working from the same information. Daily logs and photos improve transparency. Selections and approvals help prevent confusion before installation. Change orders and invoices are easier to track. For us, the biggest benefit is better organization, better documentation, and fewer surprises. Review collected by and hosted on G2.com.

There is very little I dislike about Buildertrend. The main area for improvement is that because the platform is so comprehensive, it can take time for occasional users to learn where everything lives and how to use it comfortably.

For clients or team members who only use certain parts of the system, such as selections, documents, photos, messages, approvals, or invoices, a more simplified user view or quick-start workflow would be helpful. The software performs well, but onboarding occasional users can take some explanation.

Integrations and financial workflows are valuable, but like most construction software, they require careful setup and consistent processes to get the full benefit. The ROI is strong when the company commits to using Buildertrend as the central system, but it may feel like a large investment for builders who are not ready to standardize their operations.

I also think there is room for more practical AI assistance over time, especially for summarizing project communication, helping identify missing information, and making it easier to find key project details quickly.

Overall, these are improvement suggestions more than major complaints. Buildertrend works very well for us. Review collected by and hosted on G2.com.

Buildertrend is a very complete software in that it handles the entire life cycle of a project from bidding, to contracts, to selections, schedules, task lists, invoicing, financials, etc. It is nearly every piece of software you need to run a construction company rolled into one. All of that functionality can make setting things up seem daunting. What I found easiest is you can start off with the basics and keep adding modules into your process as time goes on. Their support team makes getting started fairly easy by helping integrate your existing data versus making you upload it manually. They also offer in person training, which I would recommend for a new user wanting to get the most out of the system.

The software is straight forward to use once you understand their menu structures. Almost every page and menu is customizable, which is a blessing and a curse. It takes a lot of time to get things to display exactly how you want it to, but the nice thing is the views can be saved and shared amongst the team. It integrates well with our HR (Gusto) and accounting (QuickBooks) software. I've only had the QuickBooks integration have problems a couple times in the 10 years we've been using it, and support is easy to get ahold of to help troubleshoot.

The price of the software seems steep at first, but when we broke down going to a cheaper option and having to add different softwares to do all of what BuilderTrend does, it was more expensive. There is also value in having everything in one place so the team is more likely to use it consistently. Review collected by and hosted on G2.com.

They can be slow to implement changes and innovate due to all of the different parts of the software that interact. You end up figuring out workarounds but ultimately if something doesn't fit your process you have to change what you do because BuilderTrend is too big to change their end.

Similarly, they have been slower to integrate AI than some competitors that act more like startups. Review collected by and hosted on G2.com.

As a remodeling company, seamless communication between our office, field crews, and clients is everything — and Buildertrend delivers on all fronts. Our entire team, from project managers to on-site crews, relies on Buildertrend daily.

The client chat feature alone has been a game-changer; it keeps every conversation in one place, gives everyone full visibility, and has completely replaced the chaos of texting clients back and forth.Change orders and invoices are handled directly through the platform, which keeps clients informed at every stage and eliminates the back-and-forth that used to slow us down.

What truly sets Buildertrend apart, though, is their customer service. Their support team is incredibly responsive and genuinely helpful — always ready to solve a problem or walk you through a feature. Our rep, Jen R., has been outstanding; she's since moved up within the company, which is a testament to the caliber of people Buildertrend attracts. We've used the chat support channel consistently and have never been left without an answer.Beyond day-to-day use, we've had the opportunity to work directly with Buildertrend's development team to share feedback and suggestions. It's rare to find a software company that actually listens — and rarer still to see your input reflected in real improvements. We take that partnership seriously and will continue contributing our perspective.We're always finding new ways to use Buildertrend more effectively, and we look forward to growing with the platform. Highly recommend it to any remodeling or construction firm looking to professionalize their operations and client experience. Review collected by and hosted on G2.com.

Very little, one thing would be if we could sign documents in Change orders Review collected by and hosted on G2.com.