
We want, like any other company, to have a good collaboration, but our ads performed far below expectations. We experienced an invalid click rate of over 50-60%, which made our ads practically worthless. This made it more obvious that we did not want to continue or have anything to do with them. But despite our attempts to get help to address the issues, we received no support or response from their side. Review collected by and hosted on G2.com.
BrightBid's communication is slow and unprofessional. For long periods, it was impossible to reach anyone, which made it difficult for us to manage the termination and issues with advertising in time. Their contract terms are also unclear and can easily be misunderstood, with hidden clauses and automatic renewal that are not clearly communicated. It feels as if they deliberately exploit their customers by making the process unnecessarily complicated.
We have now been forced to dispute their invoices and are considering legal action. If you are thinking about doing business with BrightBid, be very careful. Their terms seem to violate both the Contract Terms Act and the Marketing Act, and their practices are far from transparent.
Stay away from BrightBid if you value your time and money! Review collected by and hosted on G2.com.
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This review has been translated from Swedish using AI.

