I appreciate Brandwatch Social Media Management's setup process, which was very straightforward, and there were no issues at all. The integration of spam filters and AI tools for creating quick responses saves us a lot of time. Having all social media platforms in one place for easy management is extremely beneficial as it eliminates the need to check each one individually. The ability to add notes and create cases is also quite useful. Review collected by and hosted on G2.com.
I feel that the responsiveness and speed of the software can be problematic in certain scenarios. For example, when performing actions like bulk deleting or setting a comment as spam and marking it as read, there is an issue where the comment is inexplicably marked as read. This lack of responsiveness can hinder efficiency and workflow. Review collected by and hosted on G2.com.



