--- title: BoldDesk Reviews meta\_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 147 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 147 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BoldDesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [(41 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [(19 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [(13 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BoldDesk ##### 1. Ease of Use Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [ See 41 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 2. Simple Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [ See 19 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) See Related User Reviews LK Lee k. 3.5/5 "Easy to Use, but Initial Setup Needs Improvement" What do you like about BoldDesk? I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particul ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you like about BoldDesk? BoldDesk is definitely worth checking out. The interface is clean and straightforward, and it’s awesome how much you can customize to fit your team’s ##### 3. Customer Support Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 4. Easy Setup Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) See Related User Reviews ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you like about BoldDesk? Simplesity and easy to setup and costumerise. ##### 5. Features Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ### 5 Cons or Disadvantages of BoldDesk ##### 1. Missing Features Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [ See 13 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you dislike about BoldDesk? It lacks a built-in RMM (Remote Monitoring and Management) feature, so if you require device monitoring and management capabilities, this product is n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you dislike about BoldDesk? The translation to danish language is pour. There is a lot of work to do. ##### 2. Learning Curve Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. JO J Roberto O. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for Customer Service and Support" What do you dislike about BoldDesk? Client portal is a little difficult for some of our customers. ##### 3. Limited Customization Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) See Related User Reviews AN 3.5/5 "Still deciding, but looks the best" What do you dislike about BoldDesk? More customisation of the portal - a bit like being able to change the email templates. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "BoldDesk has improved the organization and tracking of incidents in my team." What do you dislike about BoldDesk? Some advanced customizations require extra configuration, and the notifications could be more flexible. Since it is a relatively new tool, the marketp ##### 4. Not Intuitive Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. AT Angelo T. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable with Outstanding Support" What do you dislike about BoldDesk? The UI is quite busy, its sometimes difficult to see where to go or what button you are looking for. ##### 5. Ticketing Issues Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) See Related User Reviews AN 2.0/5 "you must open every ticket to view. can you add a description on the homepage view" What do you dislike about BoldDesk? you must open every ticket to view. can you add a description on the homepage view ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is an afforable user-friendly system to keep track of tasks and assignments" What do you dislike about BoldDesk? I wish there was an easier way to just have a list of all my tickets no matter the status, once tickets are completed, it's hard to go back and find t AN Verified User in Computer Software 10/10/2025 "Excelent tool for Customer Service management" 5/5 What do you like best about BoldDesk? Allows us to keep track events related to Customer Service in several kind of categories. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? The customer portal is a little difficult to operate for our customers. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Customer Service and Customer Training. Also, allows us to keep tracking of Zoom events. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/17/2025 "Excellent Help Desk Solution with Intuitive Interface" 5/5 What do you like best about BoldDesk? I like the improved UI, faster ticket search, and enhanced automation rules. The new integrations and mobile app updates make managing tickets much easier. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Advanced configuration could have clearer documentation, and the mobile app could offer more features to match the desktop version. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk helps us manage customer support more efficiently by centralizing all communication channels like email, live chat, and social support into one platform. It reduces response times, improves team collaboration, and allows customers to find answers on their own through a knowledge base. This has increased customer satisfaction and reduced the workload on our support staff. Review collected by and hosted on G2.com. Show More 8/27/2025 Validated ReviewerIncentivizedSource: Seller invite AN Verified User in Computer Software 10/1/2025 "The best tool ever" 5/5 What do you like best about BoldDesk? Easy to setup and easy to use overall, giving customers a much better support experience Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I really love BoldDesk, nothing bad to say at all Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? I have a SAAS and a small support team. I could not work without bolddesk Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Founder, CEO Small-Business (50 or fewer emp.) 7/18/2025 "Great Help Desk SaaS" 5/5 What do you like best about BoldDesk? It instantly improved the quality, compliance and features of our support desk. Previously we were running an old version of a non-supported custom Django app that no one could modify anymore. BoldDesk is 100x better then that. Social Login also works well for both us and our customers, who use different IDPs. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? No complaints really--you should check it out. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Help desk with an SLA to our customer for different severities, managing partner (third party) access to tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AN Verified User in Animation 10/30/2025 "Good stuff" 5/5 What do you like best about BoldDesk? the tools and easy to switch between accounts Review collected by and hosted on G2.com. What do you dislike about BoldDesk? no nothing at all good stuff and will recommend to others Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? communciations with customers base and artist Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/27/2025 "Bold Desk handles our tickets and Chats well" 3.5/5 What do you like best about BoldDesk? The system has been handling our tickets and web chats quite well. The onboarding and switch from Hubspot was very easy and seemless. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? The chat feature still needs more work. Certain things weren't exactly working the way we thought it would. but seems like it's still in Beta Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? I needed a way to host knowledge base and web chat and bold Desk is doing that fairly well. Also the ticketing system and self service portal helsp with feature suggestions and our customers being notified of improvements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software 9/19/2025 "Flexible Automated Helpdesk Solution" 4.5/5 What do you like best about BoldDesk? The solution itself is intuitive, easy to use and allows great flexibility for custom automations which streamline internal processes. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? On occasion, it feels like when we request a new feature, it gets declined or push back. I have on a number of occasions had to really press the support team for responses on issues. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? It is currently solving our gap for a simple, cost-effective solution for a small team of 8 employees. It is scaleable but certainly works great for smaller businesses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Industrial Automation 9/23/2025 "you must open every ticket to view. can you add a description on the homepage view" 2/5 What do you like best about BoldDesk? Not a fan very slow very slow !!!you must open every ticket to view. can you add a description on the homepage view Review collected by and hosted on G2.com. What do you dislike about BoldDesk? you must open every ticket to view. can you add a description on the homepage view Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? very slow Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Michael N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael N.") MN Michael N. C Small-Business (50 or fewer emp.) 6/3/2025 "Best support desk option by a long shot!" 5/5 What do you like best about BoldDesk? BoldDesk is robust! It can handle everything I throw at it and then some. In reality, it will do way more than I've even imagined, and my team keeps adding new features for our clients. It's so easy to set up and get running, and our customers love it, too. They get the best support, and much faster than before. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I haven't found anything wrong with it, yet. And that's after two years of use. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? It streamlines all of our membership questions, allowing us to support more members with more ease and less time to solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JO J Roberto O. CEO Small-Business (50 or fewer emp.) 10/11/2025 "Great tool for Customer Service and Support" 5/5 What do you like best about BoldDesk? The ability to keep track all support issues from our Customers. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Client portal is a little difficult for some of our customers. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Communication with our customers regarding support and product improvements issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/bolddesk/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Multilingual Customer Support](https://www.g2.com/categories/multilingual-customer-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What ETO ERP platforms are genuinely affordable for a 20-50 person custom fabrication shop that cannot justify an SAP-level investment but has outgrown QuickBooks?](https://www.g2.com/discussions/what-eto-erp-platforms-are-genuinely-affordable-for-a-20-50-person-custom-fabrication-shop-that-cannot-justify-an-sap-level-investment-but-has-outgrown-quickbooks)[What employee recognition software is worth adopting for a company where the program needs to show measurable business value within the first quarter?](https://www.g2.com/discussions/what-employee-recognition-software-is-worth-adopting-for-a-company-where-the-program-needs-to-show-measurable-business-value-within-the-first-quarter)[What is the most affordable video interviewing software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-interviewing-software-for-smbs) [Leading QMS solutions for software industry](https://www.g2.com/discussions/leading-qms-solutions-for-the-software-industry)[How does JumpCloud manage a mixed environment of macOS, Windows, Linux, iOS, and Android devices from a single console?](https://www.g2.com/discussions/how-does-jumpcloud-manage-a-mixed-environment-of-macos-windows-linux-ios-and-android-devices-from-a-single-console)[Pros and Cons Details](https://www.g2.com/products/bolddesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)