--- title: BoldDesk Reviews meta\_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 147 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 147 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BoldDesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [(41 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [(19 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [(13 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BoldDesk ##### 1. Ease of Use Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [ See 41 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 2. Simple Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [ See 19 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) See Related User Reviews LK Lee k. 3.5/5 "Easy to Use, but Initial Setup Needs Improvement" What do you like about BoldDesk? I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particul ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you like about BoldDesk? BoldDesk is definitely worth checking out. The interface is clean and straightforward, and it’s awesome how much you can customize to fit your team’s ##### 3. Customer Support Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 4. Easy Setup Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) See Related User Reviews ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you like about BoldDesk? Simplesity and easy to setup and costumerise. ##### 5. Features Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ### 5 Cons or Disadvantages of BoldDesk ##### 1. Missing Features Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [ See 13 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you dislike about BoldDesk? It lacks a built-in RMM (Remote Monitoring and Management) feature, so if you require device monitoring and management capabilities, this product is n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you dislike about BoldDesk? The translation to danish language is pour. There is a lot of work to do. ##### 2. Learning Curve Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. JO J Roberto O. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for Customer Service and Support" What do you dislike about BoldDesk? Client portal is a little difficult for some of our customers. ##### 3. Limited Customization Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) See Related User Reviews AN 3.5/5 "Still deciding, but looks the best" What do you dislike about BoldDesk? More customisation of the portal - a bit like being able to change the email templates. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "BoldDesk has improved the organization and tracking of incidents in my team." What do you dislike about BoldDesk? Some advanced customizations require extra configuration, and the notifications could be more flexible. Since it is a relatively new tool, the marketp ##### 4. Not Intuitive Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. AT Angelo T. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable with Outstanding Support" What do you dislike about BoldDesk? The UI is quite busy, its sometimes difficult to see where to go or what button you are looking for. ##### 5. Ticketing Issues Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) See Related User Reviews AN 2.0/5 "you must open every ticket to view. can you add a description on the homepage view" What do you dislike about BoldDesk? you must open every ticket to view. can you add a description on the homepage view ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is an afforable user-friendly system to keep track of tasks and assignments" What do you dislike about BoldDesk? I wish there was an easier way to just have a list of all my tickets no matter the status, once tickets are completed, it's hard to go back and find t AT Angelo T. Head of Support and Training Small-Business (50 or fewer emp.) 10/31/2025 "Highly Customizable with Outstanding Support" 4.5/5 What do you like best about BoldDesk? There is a lot of customizable functionality and staff are very eager to assist with any issues. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? The UI is quite busy, its sometimes difficult to see where to go or what button you are looking for. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Its helping us to assist our clients with any issues they may have and streamlining the way we can communicate in a support capacity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sahil N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahil N.") SN Sahil N. Programmer Analyst Trainee Small-Business (50 or fewer emp.) 7/18/2025 "A modern, intuitive helpdesk solution that simplifies support workflows" 4.5/5 What do you like best about BoldDesk? BoldDesk’s clean and intuitive UI makes it incredibly easy for our team to manage customer support tickets. The automation rules and SLA management help streamline processes and ensure timely responses. Integration with our existing tools like Microsoft Teams and Azure AD was seamless. The reporting dashboards are also insightful and customizable, helping us make data-driven decisions quickly. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? While the platform is robust, we found that some advanced reporting features required a bit of a learning curve. Additionally, mobile responsiveness could be improved—especially for agents needing to check ticket statuses on the go. More third-party integrations would be a welcome addition in future updates. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk helps us centralize and streamline our customer support operations by consolidating all ticket communications in one place. Before using BoldDesk, we struggled with tracking support requests across multiple channels and maintaining accountability among team members. Now, with automated workflows, SLA tracking, and detailed reporting, our response times have improved significantly and team productivity has increased. It also gives us better visibility into customer issues, helping us proactively address common pain points and enhance the overall customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Navneet G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navneet G.") NG Navneet G. Software Developer Small-Business (50 or fewer emp.) 7/16/2025 "Efficient and User-Friendly Help Desk Solution" 5/5 What do you like best about BoldDesk? BoldDesk stands out for its intuitive interface and strong ticket management capabilities. Automations and workflows help reduce manual effort, and customizable views keep everything organized. Integration with tools like Microsoft Teams and Slack is seamless, which makes collaboration easy. The analytics and reporting features are also very detailed and useful for tracking performance. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? While BoldDesk is feature-rich, the initial setup can be slightly overwhelming due to the number of customization options. Some advanced configurations require more technical knowledge or help from support. Additionally, certain integrations lack deeper functionality, which could be improved for more complex use cases. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk is helping us centralize and manage all customer support requests efficiently. Before using BoldDesk, we struggled with tracking inquiries across multiple channels, leading to delayed responses and missed tickets. With BoldDesk’s unified inbox and automation features, we now assign, prioritize, and resolve tickets much faster. It’s also helping us improve accountability through performance tracking and SLA management. As a result, our customer satisfaction has significantly improved, and our support team is more organized and productive. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kunal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kunal K.") KK Kunal K. Software Developer Mid-Market (51-1000 emp.) 7/10/2025 "Efficient Helpdesk Solution with Great Support" 5/5 What do you like best about BoldDesk? The intuitive user interface makes it incredibly easy to manage tickets and collaborate with my team. I also appreciate how customizable the workflows and automation rules are, which saves us a lot of manual effort. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Some of the advanced reporting features could be more flexible, especially when it comes to custom dashboards. There’s a bit of a learning curve in setting up deeper integrations with third-party tools. (Still, these are minor issues and haven’t affected our day-to-day work significantly.) Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk is helping us centralize and streamline our customer support operations. Before, we were struggling with scattered communication across email threads and different platforms, which led to missed tickets and slower response times. With BoldDesk, everything is tracked in one place, ensuring that no customer issue goes unresolved. The automation features have significantly reduced our manual workload, and the SLA tracking helps us maintain accountability. This has improved our team’s efficiency and boosted customer satisfaction. Review collected by and hosted on G2.com. Show More 7/16/2025 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Mid-Market (51-1000 emp.) 5/27/2026 "User-Friendly and Intuitive, But Ticket and Agent Limits Hold It Back" 2.5/5 What do you like best about BoldDesk? User-friendly, intuitive GUI, integration with other apps Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Limitations on tickets and agents, customization is not easy. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? We need an all-in-one solution for support that includes tickets, website, calls, chat, and AI. Review collected by and hosted on G2.com. Show More Response from Olivia C. O of BoldDesk [Editedit](https://www.g2.com/survey_responses/bolddesk-review-12881624/official_response/edit) Hi there, Thank you for taking the time to share your feedback. We truly appreciate it. We're delighted to hear that you find BoldDesk user-friendly and intuitive. The product team is committed to continuously improving the user experience, so your comment on that means a lot. We also hear your feedback on the plan structure. In April of this year, we actually introduced changes that provide more flexibility. We encourage you to reach out to your Account Manager to discuss whether your current plan can be adjusted to better suit your needs. As for the customization challenges you mentioned, we'd love to learn more. If you're willing to share additional details, screenshots, or examples, our team will be happy to help. You can contact us via https://support.bolddesk.com/, where you can use the "Chat with Us" option or submit a support ticket. Thank you again for your valuable feedback. Your input helps us improve and build a better experience for everyone. Best regards, Olivia Validated ReviewerSource: Organic ![Raja Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raja Kumar S.") RS Raja Kumar S. Software Developer Mid-Market (51-1000 emp.) 7/12/2025 "Smooth and Reliable Help Desk Solution" 5/5 What do you like best about BoldDesk? BoldDesk stands out for its clean, intuitive interface and the ability to manage tickets effortlessly. The automation rules and custom workflows have saved us a lot of manual work. The integrations with tools like Microsoft Teams and Slack have made internal communication seamless. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? While the platform is overall great, the mobile app can be a bit sluggish at times and lacks some features found in the desktop version. I’d also like to see more advanced reporting tools built-in without needing third-party tools or custom setup. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk is helping us centralize and streamline our customer support operations. Before using it, we struggled with managing emails, tracking support requests, and maintaining consistent communication with customers. BoldDesk has resolved this by providing a unified ticketing system, automation for repetitive tasks, and an internal knowledge base to help our team respond faster and more accurately. This has improved our response times, increased customer satisfaction, and allowed us to scale support without increasing headcount. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 7/2/2025 "Intuitive and powerful ticketing system" 5/5 What do you like best about BoldDesk? What I like most about BoldDesk is its ease of use. You can quickly find your way around, even without a long training period. The ticket overview is clear, and you can filter or track what is pending very quickly. I find the automations particularly practical – they really take a lot of work off your hands. The integration with email also works seamlessly. Overall, the system feels modern and well thought out. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Actually, there isn't much to complain about. If anything, perhaps that some settings are a bit hidden and you need a few more clicks to find them. But that's more a matter of getting used to it – once you've familiarized yourself a bit, everything runs smoothly. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? With BoldDesk, we finally have a centralized solution to systematically capture and process support requests. Previously, many things got lost in emails or were handled twice. Now we keep track, can assign tasks clearly, and see directly what is still open. This saves time and ensures that nothing is lost – a real benefit for both our team and the users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Kunal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kunal S.") KS Kunal S. Software Developer Small-Business (50 or fewer emp.) 7/12/2025 "Robust, User-Friendly Helpdesk Platform with Excellent Support" 5/5 What do you like best about BoldDesk? The interface is clean and intuitive, making it very easy for our team to manage customer tickets. The automation workflows and customizable ticket views help streamline our support operations. I especially appreciate the ability to create custom SLAs and automation rules without needing advanced technical skills. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? While the platform is feature-rich, the mobile experience still has room for improvement—especially when managing tickets on the go. Also, the initial setup can be a bit overwhelming for first-time users due to the number of available configuration options. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk is helping us centralize and streamline our customer support operations. Before using BoldDesk, our support team struggled with scattered communication across emails, chats, and calls, leading to delayed responses and inconsistent tracking. BoldDesk consolidates all customer queries into a single ticketing system, ensures proper accountability, and automates repetitive tasks like ticket assignment and status updates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Navneet G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navneet G.") NG Navneet G. Full Stack Developer-Client:IBM Mid-Market (51-1000 emp.) 7/9/2025 "Makes Managing Customer Support Simple and Efficient" 4.5/5 What do you like best about BoldDesk? I really like how clean and easy the interface is to use. It’s simple to organize tickets, assign tasks, and stay on top of what needs attention. The automation tools are super helpful and save us a lot of time. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? BoldDesk has made it much easier for our team to handle support requests. The tracking system is reliable, and the built-in reports help us keep an eye on performance. It also connects easily with tools we already use, like Slack and Teams, which is a big plus. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk helps us manage customer support much more efficiently. Before, it was hard to keep track of incoming requests, assign tasks, and respond quickly. With BoldDesk, everything is in one place—tickets are organized, automated workflows save time, and our team communicates better internally. It’s helped us reduce response times and improve customer satisfaction overall. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Suhani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suhani S.") SS Suhani S. Growth Manager Small-Business (50 or fewer emp.) 6/13/2025 "BoldDesk has streamlined our support workflow like never before!" 4.5/5 What do you like best about BoldDesk? What I love most about BoldDesk is how intuitive and clean the interface is. Our support team was able to get started with minimal training, and the automated ticket routing and categorization features have saved us a ton of time. It’s incredibly responsive, and the customization options allow us to tailor the experience to our brand and workflow needs. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? One area that could be improved is the mobile experience. While it works fine for quick updates, managing tickets or viewing detailed reports on the go isn’t as seamless as on desktop. I’d also love to see even deeper integrations with third-party apps like Slack or Trello for cross-platform workflows. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Before BoldDesk, handling support emails manually was time-consuming and inefficient. Tickets were often missed or delayed. With BoldDesk, we now have a centralized system that organizes incoming queries, assigns them automatically, and helps us respond faster. The automation and categorization features are especially helpful in saving agent time and improving customer satisfaction. Review collected by and hosted on G2.com. 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