--- title: BoldDesk Reviews meta\_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 147 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 147 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BoldDesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [(41 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [(19 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [(13 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BoldDesk ##### 1. Ease of Use Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [ See 41 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 2. Simple Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [ See 19 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) See Related User Reviews LK Lee k. 3.5/5 "Easy to Use, but Initial Setup Needs Improvement" What do you like about BoldDesk? I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particul ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you like about BoldDesk? BoldDesk is definitely worth checking out. The interface is clean and straightforward, and it’s awesome how much you can customize to fit your team’s ##### 3. Customer Support Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 4. Easy Setup Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) See Related User Reviews ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you like about BoldDesk? Simplesity and easy to setup and costumerise. ##### 5. Features Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ### 5 Cons or Disadvantages of BoldDesk ##### 1. Missing Features Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [ See 13 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you dislike about BoldDesk? It lacks a built-in RMM (Remote Monitoring and Management) feature, so if you require device monitoring and management capabilities, this product is n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you dislike about BoldDesk? The translation to danish language is pour. There is a lot of work to do. ##### 2. Learning Curve Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. JO J Roberto O. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for Customer Service and Support" What do you dislike about BoldDesk? Client portal is a little difficult for some of our customers. ##### 3. Limited Customization Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) See Related User Reviews AN 3.5/5 "Still deciding, but looks the best" What do you dislike about BoldDesk? More customisation of the portal - a bit like being able to change the email templates. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "BoldDesk has improved the organization and tracking of incidents in my team." What do you dislike about BoldDesk? Some advanced customizations require extra configuration, and the notifications could be more flexible. Since it is a relatively new tool, the marketp ##### 4. Not Intuitive Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. AT Angelo T. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable with Outstanding Support" What do you dislike about BoldDesk? The UI is quite busy, its sometimes difficult to see where to go or what button you are looking for. ##### 5. Ticketing Issues Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) See Related User Reviews AN 2.0/5 "you must open every ticket to view. can you add a description on the homepage view" What do you dislike about BoldDesk? you must open every ticket to view. can you add a description on the homepage view ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is an afforable user-friendly system to keep track of tasks and assignments" What do you dislike about BoldDesk? I wish there was an easier way to just have a list of all my tickets no matter the status, once tickets are completed, it's hard to go back and find t ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/31/2025 "Ease of use maximum flexibility for the value" 5/5 What do you like best about BoldDesk? The product is very flaexible and will do most anything you need it to do with minimal external work. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? It does has some limitatations that will require to be more creative with external tools. I fins this minnimal and the cost value for what you get is a fair tradeoff. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Managing tickets and providing synchronization with gitlab issues for our development team. Providing a rich knowledgebase expirence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AN Verified User in Information Technology and Services 9/30/2025 "Easy accessible" 4/5 What do you like best about BoldDesk? Its clean interface and necessary features. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I didn't see any that much dislike as the overall product feels complete. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Easy to understand ticket and interaction was easy with the customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Monique S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monique S.") MS Monique S. Co-Owner Small-Business (50 or fewer emp.) 5/21/2025 "Very satisfied!" 4/5 What do you like best about BoldDesk? BoldDesk has user-friendly interface, quick to teach staff members to use. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Organizing tickets could use some better layouts, but overall everything else is fine. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? It buys us time to get to all of our clients, knowing our clients get automatically updated on the stages of their support requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 5/29/2025 "It is an afforable user-friendly system to keep track of tasks and assignments" 4.5/5 What do you like best about BoldDesk? That I get automated notification emails on any updates on tickets. I can post updates to the tickets that also provide notification emails Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I wish there was an easier way to just have a list of all my tickets no matter the status, once tickets are completed, it's hard to go back and find them if needed Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? To keep and manage all tasks in one place Review collected by and hosted on G2.com. Show More 6/27/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Keh Soon Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keh Soon Y.") KY Keh Soon Y. SVP Services and Digital Transformation Mid-Market (51-1000 emp.) 5/23/2025 "We are glad to onboard with Bold Desk" 4.5/5 What do you like best about BoldDesk? The interface is friendly, feature rich, easy to use, and quick to deploy. The licensing is simple and suit over needs. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? The custom app capability is quite limited. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? We needed multiple domain and customized form by domain, and sufficient API integration capability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/20/2025 "BoldDesk is Great solution and easy to use - helped us streamline requests across our teams" 5/5 What do you like best about BoldDesk? Ease of implementation and using the interface, It's been a great experience. It's easy for making teams adopt as the interface are less complicated but still feature rich. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Nothing in specific as we have implemented only the initial phase Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk helped us in launching a internal HelpDesk for all teams across regions. This actually is helping teams to move to one channel from multi-channel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![abdullah p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "abdullah p.") AP abdullah p. CTO & Co-Founder Small-Business (50 or fewer emp.) 4/23/2025 "Simple & Budget Friendly Customer Support Management" 5/5 What do you like best about BoldDesk? Simple, Easy to Use. Minimal Setup. We went live in a day, No Regret getting started with BoldDesk Review collected by and hosted on G2.com. What do you dislike about BoldDesk? We have been using it for almost a year and it serves our need. We haven't ran into any blockers or obstacles. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? It helps us track customer support tickets Review collected by and hosted on G2.com. Show More 5/6/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![sunil p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sunil p.") SP sunil p. Founder Small-Business (50 or fewer emp.) 6/5/2025 "Fast response and supportive team" 4/5 What do you like best about BoldDesk? They have a a proactive team. Very supportive and looks into issues promptly and solves them. Open for feedback and changes. Very easy to use and also integration process is simpler. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Some of the features are are missing compared to other tools as the same price point. However they also have many features which are more compared to the other tools. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? It helps in managing customer issues and tracking. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education 10/20/2025 "So fare it is good" 4/5 What do you like best about BoldDesk? Simplesity and easy to setup and costumerise. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? The translation to danish language is pour. There is a lot of work to do. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? I hope Bolddesk can be the right alternative to TopDesk witch we are using now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 3/20/2025 "Successful move from Zendesk" 5/5 What do you like best about BoldDesk? Easy to use and administer. Teaching agents went very smoothly and we were able to migrate from Zendesk very easily. Their migration team was great to work with and they helped move everything over to meet our regulatory needs as well. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Some of the required fields we don't use (eg. tags), but we can't hide them from the interface. We also can't reorder the system views that we don't need at the top. Customer service has promptly added these to their pipeline, but not sure if they'll get implemented or not. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Centralized helpdesk solution for staff to interact with customers Review collected by and hosted on G2.com. 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