BMC AMI Ops Features

Documents the actions from endpoints within a network. Alerts users of incidents and abnormal activities and documents the access point.

Keeps records of each network asset and its activity. Discovers new assets accessing the network.

Provides security information and stores the data in a secure repository for reference.

Tracks and makes accessible data on the health of servers and other network components.

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Active monitoring of systems, applications, or networks

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track and manage adherence to policies for any service, product, process, or supplier

Manage and track all disruptions and incidents

Create, manage, and track policies and procedures within an organization

A chronological record of actions or occurrences within a network, software, or process

Alerts users of incidents and allows users to intervene manually or triggers an automated response.

Reduces time spent remedying issues manually. Resolves common network security incidents quickly.

Documents cases of abnormal activity and compromised systems.

Active reporting of data and metrics

Track and analyse user behavior within a system or network

Allows users to search databases and incident logs to gain insights on vulnerabilities and incidents.

Receive data and information in real time

Collects and curates data insight about the performance and health of a company's system.

Allows end users to remotely access to company's IT database.

Integrates all IT service support functions for consistency and accuracy.

Track and document all activities across devices, networks, and other systems

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, manage and track all task activities and progression

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Manage and track all disruptions and incidents

Processes batch, real-time, and streaming data workloads in singular, multi-tenant, or cloud systems

Expands functionality while maintaining balanced loads. Serves growing demand without reducing functionality.

Provides additional AI analytics to drive insights.

Provides Administration tools/console that are easy to use and learn for routine maintenance tasks

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Utilizes data to proactively identify and prioritize IT issues.

Supports trust actions( recommend, manual or automated) to take a decision.

Software is able to alert the user immediately in case of a fault in the processing line.

Provides operational access to job scheduling on a 24/7 basis. This gives IT users a flexible point of access to control workloads.

Automates IT related to the running of batch Jobs.

Application Programming Interface Specification for how the application communicates with other software. APIs typically enable integration of data, logic, objects, etc. with other software applications.

Provides true integration with multi vendor tools to ensure business continuity.

Supports programming languages such as Java, C, or Python. Support for front-end languages such as HTML, CSS, and JavaScript.

Has minimal delay between input and feedback.

Supports common databases such as MySQL and Oracle

Delegate backup settings to facilitate specific recovery in the result of a disaster.

The ability to store large amounts of data or scale capacity to fit storage needs.

Actively monitor status of work stations either on-premise or remote.

Manage and store data in a database

Securely stores data to prevent data loss or breaches

Active monitoring of systems, applications, or networks

Control system behavior and appearance, and access and report on system status/health from a distant location

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Detects anomalies in functionality, user accessibility, traffic flows, and tampering.

Actively monitor status of work stations either on-premise or remote.

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

The ability to set standards for asset and risk management.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allows messages and data to integrate directly into applications using APIs.

Breadth of standard integrations to first, second, and third-party data providers.

Allows for additional features and functionalities in the form of pre-packaged integrations and plug-ins.

Receive data and information in real time

Automates all the key operations of a datacenter infrastructure.

Captures changes in hardware configurations, software installation, or virtual machines.

Tracks power, cooling, CPU usage, servers etc in real time and trigger alarms

Track and manage adherence to policies for any service, product, process, or supplier

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, design and manage workflows for repetitive tasks

Manage and store data in a database

Track the availability time for a designated network or website over a given period of time

Monitor service demand and performance to plan for adequate resources that meet business needs

Receive data and information in real time

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Track and manage inventory levels to maintain proper supply

Monitors CPU usage, disk activity and memory usage

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Move files across different systems or networks

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Notifications that are delivered to users as soon as an event occurs

A record of all activities within the system, including user access, changes made, etc.

Analyze potential risks across the organization

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Import and export data to and from software applications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Arrange tasks based on the level of priority or urgency

Systematic evaluation of the security of a company's overall security system and situation

Search and filter data across systems to locate required information by entering keywords or certain criteria

Track and report regulatory data to either internal management or external stakeholders

Use AI to generate content in the form of text, images, videos, etc.

Application programming interface that allows for integration with other systems/databases

Set up connections to third-party platforms to improve business processes

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Graphical representation of data

Import and export data to and from software applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Set up connections to third-party platforms to improve business processes

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Define levels of authorization for access to specific files or systems

Active monitoring of systems, applications, or networks

Use AI to generate content in the form of text, images, videos, etc.

Notifications that are delivered to users as soon as an event occurs

Arrange tasks based on the level of priority or urgency

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Receive system updates as soon as any changes are made

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Application programming interface that allows for integration with other systems/databases

Graphical representation of data

Predict future data based on historical data sets

Monitoring and measurement of relevant metrics to assess the performance of IT resources

A chronological record of actions or occurrences within a network, software, or process

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A record of all activities within the system, including user access, changes made, etc.

Allow users to access multiple services after entering their login credentials once

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Active monitoring of systems, applications, or networks

Streamlining repetitive tasks and activities through automated and predefined workflows

Track and report regulatory data to either internal management or external stakeholders

Extra layer of security that requires not only a password and username but also something specific to that user

Assemble applications and processes by dragging over and arranging pre-built components

Reduction in the number of bits needed to represent data

Allow users to access multiple services after entering their login credentials once

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Support multiple operating system

System alerts about the need to escalate an issue or request

Convert data into a code for security

Manage/customize policies to organize data and determine where data should be stored or archived and for how long.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Import, collect, and capture data from multiple sources

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Create, design and manage workflows for repetitive tasks

Use AI to generate content in the form of text, images, videos, etc.

Define levels of authorization for access to specific files or systems

Create, manage, and track policies and procedures within an organization

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Active reporting of data and metrics

Application programming interface that allows for integration with other systems/databases

Graphical representation of data

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Allow users to access multiple services after entering their login credentials once

Assemble applications and processes by dragging over and arranging pre-built components

Online portal through which end users can access the system, manage tasks, or obtain information

Create, design and manage workflows for repetitive tasks

Securely stores data to prevent data loss or breaches

Graphical representation of data

View and track pertinent metrics to find patterns and gain insights from data

Track, manage and store the applications of potential future members, customers or candidates

Organize and manage the accomplishments and development of employees or performance of applications or systems

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

It is a logic or a condition that executes business rules in a runtime production environment

Creation and customization of dashboards

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems

Define levels of authorization for access to specific files or systems

Use AI to generate content in the form of text, images, videos, etc.

Verify the identity of users/devices to enable secure access

Customize data fields to support various needs and use cases

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Access software remotely via mobile devices

Import and export data to and from software applications

Application programming interface that allows for integration with other systems/databases

The ability of two or more systems to exchange information or data.

Connect to big data sources

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A chronological record of actions or occurrences within a network, software, or process

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Configure existing workflows to meet your organization's needs

Define levels of authorization for access to specific files or systems

Assign issues and tasks based on availability or required skills

Estimate or forecast of a future scenario based on the study of present trends

Alter the layout and content of reports

Identify and respond to unexpected problems or failures (ie. "negative events")

Customize data fields to support various needs and use cases

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Set an issue to repeat

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Arrange tasks based on the level of priority or urgency

Set up connections to third-party platforms to improve business processes

Leave comments and notes on documents for others to view

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, manage and track all task activities and progression

Receive system updates as soon as any changes are made

Use AI to generate content in the form of text, images, videos, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Online portal through which end users can access the system, manage tasks, or obtain information

Notifications that are delivered to users as soon as an event occurs

Assemble applications and processes by dragging over and arranging pre-built components

Pre-designed layouts that can be customized to match preferences and requirements

Record and follow the progress of every issue

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Observe and track the demand, usage, progress or quality of a system, product, or user

Add customized logos and colors to align with company branding

Track the status and progress of tasks

Schedule and assign issue completion dates and/or times

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

System alerts about the need to escalate an issue or request

Active reporting of data and metrics

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track and document all activities across devices, networks, and other systems

Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making

Provide unique IT or software development functionalities that do not fit into existing solution categories.

Address unique or niche requirements not covered by mainstream software solutions